I did not enter this facility.Andrea A.
Customer Reviews for Crossroads Inn Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My truck was not ready at the time it was suppose to be. I called Uhaul 3 times and was disconnected all e times. Had to wait 25min everytime i called back. Worst experience i have had yetJason N.
El cliente no dejó un comentario.Ratewenniio G.
El cliente no dejó un comentario.mark sr D.
your app is trash. i was told i needed it to pickup and return the rental. app dont work, didnt even see my rental in the app, so no way to pickup or drop off. was late besause app didnt show my rental. even the websit dont show my rental. why get customers to use a useless app?Moses W.
El cliente no dejó un comentario.Joseph N.
Good serviceglenn S.
they were super friendly and great to work withFrancis O.
El cliente no dejó un comentario.Rob B.
El cliente no dejó un comentario.Abby S.
The owner goes above and beyond to make sure you are taken care of. I have never received better or friendlier service at any other location.JAMIEL D.
El cliente no dejó un comentario.JOSEPHWILLIAM M.
Servicio al cliente de excelencia. Ken goes out of his way to make the rental experience easy. ¡Gracias!JOSEPHWILLIAM M.
El cliente no dejó un comentario.joel M.
El cliente no dejó un comentario.DALEK C.
El cliente no dejó un comentario.JOSEPHWILLIAM M.
The pick up location was located in someone's home. The smell of cigarette smoke pervaded the location including the packing blankets we were given. Upon getting to our final destination, EVERYTHING we packed in the truck smelled like cigarettes. It was awful. I had to wash all clothing and bedding because the stench seeped into suitcases, bags and bins. Fabric covered furniture and mattresses had to be left on the porch in the fresh air. It was awful. BTW, this was not the location we chose to pick up our rental.ALAN T.
Maybe you could check the office space? The gentleman that assisted me was very friendly very nice explained everything came outside went through the trailer and was wonderful help.susan R.
El cliente no dejó un comentario.JESSICALYNN V.
El cliente no dejó un comentario.PETER N.
Ken was extremely helpful and friendly. I didn't realize the ball wasn't on the truck when I picked up the car hauler and Ken let me borrow his new one without hesitation to make my day go a little smoother. Tremendous customer service!!!WADES R.
El cliente no dejó un comentario.CORYFRANCIS R.
El cliente no dejó un comentario.Brittnie Y.
This place is disgusting,dirty,cats all over inside like 5 of them,so many fly stickersfull, full ashtrays,just totally nasty,people in their pajamas,I tried not to touch anything,and the smell was horrible. I will never go there again.total dump Uhaul company should be ashamed for not doing a check on this place.BECKYL F.
El cliente no dejó un comentario.JAMES A.
El cliente no dejó un comentario.ALEXANDERJAMES P.
El cliente no dejó un comentario.Scott B.
They were great. Nice people and quick service. GraciasAmber A.
El cliente no dejó un comentario.SCOTT S.
El cliente no dejó un comentario.Peter I.
El cliente no dejó un comentario.Gary D.
Ken is always friendly and helpful.Bruce F.
The location was and person were great they made it an enjoyable experience and I will gladly return again for my next uhaul rentalAaron A.
El cliente no dejó un comentario.lois M.
Very helpful customer serviceMichael H.
El cliente no dejó un comentario.Charles S.
The Manager Ken was friendly, helpful and was willing to work my times available. Very professional.bryan A.
The moira U haul agent was very friendly ,thorough and helpful. I would definitely do future rentals and recommend his location to others.Timothy C.
El cliente no dejó un comentario.Wade M.
El cliente no dejó un comentario.Don L.
Ken from Uhaul (Crossroads Inn Hotel location) Was very knowledgeable and helped us thru the process and even checked that all the lights worked Good experience and would definetly recommend him Stephanie & Kirk GendronKirk G.
El cliente no dejó un comentario.SCOTT M.
El cliente no dejó un comentario.Kassandra R.
El cliente no dejó un comentario.Zachary D.
Very efficient.Peter N.
You need to get a uhaul dealer closer to Malone, ny like there was. I paid an extra $40 because of traveling to get the uhaul and traveling back home.Jessica C.
El cliente no dejó un comentario.Loren G.
El cliente no dejó un comentario.David C.
Super friendly staff!Julia A.
Excellent servicePeter N.
El cliente no dejó un comentario.scott C.
Very smokey, manager was very helpful.Raymond Y.
El cliente no dejó un comentario.Neal C.
El cliente no dejó un comentario.Jeremy D.
El cliente no dejó un comentario.Melissa L.
Very courteous and accommodating. Even booked next trip from another dealer.Heather B.
Great experience. Very friendly and professionalTarek M.
Absolutely nothing. The guy was very nice and pleasant to deal with. I couldnt of asked for better service. This was the best uhaul rental place i have ever used and it will automatically be my go to place from now on..Heather M.
Ken Otley at U Haul in Moira, NY did a terrific job getting me an auto trailer when I needed it and helped get the trailer attached to our pick-up truck. I am a very happy customer. I would use this U Haul location again.Robert B.
El cliente no dejó un comentario.Tim B.
I can't remember the gentlemanâ€˜s name because I was in such a hurry but he worked with me he was excellent very helpful and I definitely would do business with him again and I would recommend him to anybody that needs helpmichael G.
El cliente no dejó un comentario.William H.
El cliente no dejó un comentario.Martha S.
El cliente no dejó un comentario.benjiman S.
Guess u just need go there experience it yourself the fella was great but the site was kinda nastyJeff C.
They were very curious and very helpful. I will go back and deal with this uhaul dear again.stephen W.
El cliente no dejó un comentario.Robert O.
El cliente no dejó un comentario.Eric H.
Awesome customer service! Very friendly!!CHRIS P.
the place is very messy and dirty. was suppose to be ready for 830 and when we got there he was not there he had over slept. we had to wait and my daughter would of been late for work will not go back to this place it should be inspected by the companyJames D.
Almost perfect except office appearances needs attention.bruce F.
Get more trucks and trailers. However, the owner relayed to me the trouble in getting vehicles due to the hurricanes in southern US.Phillip P.
Ken was awesome from Moira location nyDmytro B.
El cliente no dejó un comentario.Patti V.
El cliente no dejó un comentario.Troy B.
The interior of the location to perform business is heavy with cigarette smoke odor. Storage of blankets for rent to cover my items are heavy with this same odor. This is so bad that the clear bags the blankets are placed are actually yellow. I am not a smoker, so this becomes a problem for the dozen blankets I rented. I aired them out for two days AND sprayed them heavily with a fabric air freshener while exposing them to natural air to no avail. As my trip was 3000 miles, and the vehicle was to be closed for the entire trip, I had to purchase dryer sheets to buffer between the blankets and my furniture in hopes this would prevent the odor from becoming infused. Additionally, I placed these sheets throughout the rental vehicle to limit the odor from encompassing the entire unit.Kyle B.
They were niceNellie M.
El cliente no dejó un comentario.bruce F.
El cliente no dejó un comentario.Debi O.
The cigarette smoke stench was so strong, I also smelled like it when I walked out after a few minutes. The place was run-down, and dirty.Benjamin G.
This location was fine, but my original pick up was supposed to be Potsdam and the easy to use online reservation site didn't work out as easy as it said. I got a notification 2 days before pickup that I was going to have to drive 30 miles out of the way to get the truck.Richard A.
The agent was friendly, polite, helpful and made my experience pleasant. The building the office is located in would definitely scare people away.christopher D.
I only rate it lower overall due to the cigarette smoke smell in the office. The owner/operator is very pleasant and helpful, which is why I return when I need a truck.John S.
El cliente no dejó un comentario.Mark B.
Was told i would get a 25 ft truck but got a 20 ft truck. Said I could pick it up at 8 am, but couldn't pick up over an hour later..david P.
El cliente no dejó un comentario.jack B.
El cliente no dejó un comentario.scott C.
El cliente no dejó un comentario.jim L.
Customer service was excellent and the dealer was very informative to me. Highly recommend this locationjessica D.
I was happy with the service I received and will recommend to others in the Malone NY areRenee F.
Lower your oneway rates for a car dolly cost ! They are not consistant !! it cost me LESS to bring one from Fl. than it does to go from Moira NY I always bring one back as do most of us snowbirds so give us a dang break !!Norman G.
El cliente no dejó un comentario.BILL H.
El cliente no dejó un comentario.robert H.
Was very helpful and friendly.randy M.
Awful. Still waiting for someone from corporate to get back in touch with me.Justin B.
El cliente no dejó un comentario.Tracia R.
Nothing. Locations perfectly located. Less than a mile from my house.bruce F.
The mobile pick up didn't work, so I had to go inside this location and then it took me 35 minutes to FINALLY get the key to the truck. And this 35 minutes was not caused by other customers ahead of me; I was the only customer. The gentleman wasn't rude, however, had difficulty understanding how to use his computer. This location is basically inside the living room of a middle aged single man's personal home. The â€œhomeâ€ was filthy, had a large ungroomed dog on the couch, and wreaked of cigarettes. â€œThe Walking Deadâ€ was playing on the TV for the whole 35 minutes... and he asked me if I was married... just, completely unprofessional. If I could do it over again I would have picked up the U-Haul ANYWHERE but there.LEIGHANNE L.
Extraordinario servicio al clienteshad L.
The owner if the site was EXTREMELY helpful! We were late for pick up but he still helped us, and showed us how to hook up the trailer properly. I would recommend them to friends.Joanna S.