Customer Reviews for Crossroads Gas Plus
(U-Haul Neighborhood Dealer)

1,250 reviews

2364 20 Ave NE Unit 1   Calgary, AB T2E8J1

(403) 250-1421

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 5:00 pm

Services at this Location:

Contact Us

(403) 250-1421

2364 20 Ave NE Unit 1
Calgary, AB T2E8J1

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–7 pm
  • Sat: 8 am–6 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 9:00 am - 5:00 pm
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer did not leave a comment.

Jonathan Koznuik 
Rating:
1.0

The guy (Asian) working days at this location is very disrespectful and argumentative for no reason. I wouldn't go there ever again,worse and first poor experience with uhaul. Every other location I been I was treated with respect and dignity. I'm for sure hurrying this location sorry.

Karen Nganjone 
Rating:
2.0

Customer did not leave a comment.

GERALD GILITIUK 
Rating:
5.0

Customer did not leave a comment.

Mikael Boudagian 
Rating:
2.0

electrical wires were rubbed raw , lights didn't work

Bartley Dyrland 
Rating:
5.0

We had a lot of issues with our order before being sent to this location which made up for it. The attendant was awesome. The truck was missing a snow brush and we got a foot of snow but otherwise it was in good shape.

ALASKA DELAIRE 
Rating:
5.0

The owner/attendant is so helpful.

Percious Magarso 
Rating:
1.0

To whom it may concern:Good afternoon, this is my 4th attempt to reach a manager since March 2, 2024.I rented a truck for a round trip from city to city for a fixed price of over $800 3 weeks ago. Unfortunately, you guys kept changing my pick-up location and I was sent all over the place looking for the pickup location. The pickup location was changed 3 times. The 2nd location I went to, was closed and did not have the right truck I booked, so I was sent to another location. You guys decided to deduct $100 for the paid ubers and inconvenience.I spoke to you guys at least 4 times before the pickup of the truck. No one ever informed me of the crucial fact, that I was not supposed to return the truck to pick up the location where I got it.  This was verified the first time I called to complain on March 2, 2024. The lady on the phone was not helpful at all, and rather than assist me and understand why I was calling, she began contesting my claim. The reason why I was calling, was because I was charged another $1036 on top of what was agreed upon and paid on February 28, 2024. She proceeded to inform me that I returned the Truck to the same location ( which does not even make sense) and this is why another $1036 was charged. She also questioned my sincerity when I told her that no one had informed me of this during at least 4 calls before I picked up the vehicle. She said, she could not do anything until Monday, March 4, when a manager will be in. However, the same employee called me about 30 minutes later to inform me that she had listened to the call recordings and that I was right that no one told me not to return it to the same location, but that It was written on the contract that it was emailed to me during the move-out. So, her version went from someone who must have told me, to ok, you are right, but it was written on the email contract. Without passing this crucial complaint to a manager, she decided there that I did not qualify for a refund and told me that she would pass it to a manager but it would not change anything. I am still waiting for someone to call me to rectify this huge mistake and return my funds to my card, please. Furthermore, "the contract," she said was emailed to me did not receive my signature, which means is not valid. I did, however, sign the contract when I picked up the Truck, and that contract which valid and does not state not to return the vehicle to the same location.Please moving out from city to city is already stressful enough. I trusted your company and you guys stole $1036 in a very unethical way. Please have someone contact me as soon as possible to avoid a lawsuit and social media campaign, through my daughter's account who is well well-known YouTuber. What you guys did was wrong and you have not even had the decency to call me to rectify the injustice.

jason prez 
Rating:
3.0

Customer did not leave a comment.

Jeff Taylor 
Rating:
5.0

Customer did not leave a comment.

Amrik Singh Brar 
Rating:
5.0

Customer did not leave a comment.

Bhupinder Singh 
Rating:
5.0

Customer did not leave a comment.

karamjeet s SOHI 
Rating:
4.0

Customer did not leave a comment.

Andro Piguing 
Rating:
4.0

Great job

Dean Hodge 
Rating:
3.0

Customer did not leave a comment.

DWAYNe BROWN 
Rating:
5.0

Customer did not leave a comment.

Vipandeep Buttar 
Rating:
5.0

All was good. No problems.

william hall 
Rating:
2.0

I was charged for a cleaning fee even though I took extra steps and per caution to avoid getting charged

Baruch Woodbeck 
Rating:
5.0

Customer did not leave a comment.

Mohammad Kanbar 
Rating:
1.0

Very poor customer service. The trailer was a disaster i had to fix the door so it would close properly it was full of snow and it took 30-40 minutes to properly clean it so we could use it. When I told the person about it he said Well it was Cold. There was no thank you for doing that. There was no I am sorry nothing. The attitude there was not very friendly I will not be back to that location

Lance Unser 
Rating:
3.0

i went and was informed unit would be ready at 5 pm, when I WENT BACK I had to clean all the snow off and it was -30, poor windshield wipers plus unit had only half a tank of gas. when I returned it I put gas in to half mark but informed not enough so I put another $ 20, what kind of shit show is this. You should have a full tank when supplied to customer and client returns it full.

james studiman 
Rating:
3.0

Customer did not leave a comment.

Spencer Gordon 
Rating:
2.0

There was a problem with the contract as it was double the price it took over 45minutes to get the right amount . The location talked to the main office three times by phone. My movers I had booked were waiting for me to arrive at the U-Haul storage, the pickup was at a different location. I had to pay two movers for the hour that I waited for the location to get the contract right. It also put me back an hour on my traveling time.

Andrea Watson 
Rating:
5.0

Good customer service

Cliff McGuire 
Rating:
4.0

Dropped off at night, after store closed. On-line drop off was good, and went quickly. I like the video, in case someone had issues.

Daniel Simpson 
Rating:
1.0

Bad customer service and there was engine light on the truck and not clean place, dont know how he is staying and if you visit place you will see pile of dust on counter.

Nitish Bansal 
Rating:
3.0

Customer did not leave a comment.

Christopher Ruddy 
Rating:
5.0

Everything is good but the tire is not

Daniel Habtemariam 
Rating:
5.0

Customer did not leave a comment.

Tsetan Yeshi 
Rating:
1.0

The customer care person has poor customer service. I think, following customers to the truck to validate the current status of the truck would have gone a long way to educate the customers.

Adeshina Alani 
Rating:
2.0

Fix exhaust leek so I don't have it leaking into cabin plus the bad sound it made. Clean the inside of windows, could not see my mirrors.

Roy Bresselaar 
Rating:
5.0

Customer did not leave a comment.

marty frost 
Rating:
3.0

Customer did not leave a comment.

David Sahlstrom 
Rating:
5.0

Customer did not leave a comment.

Lisa Cameron 
Rating:
5.0

Customer did not leave a comment.

Jagdev Sekhon 
Rating:
1.0

I was overcharged as that's the standard way uhaul does things. I returned my rental. I was told I'd receive a refund and the attendant tried to process my refund but I didn't receive it I spoke to the attendant today and he said joni worked yesterday and that he'd be in at 1 pm today. Seemed like today was the same guy but he's saying otherwise I'd liked to be refunded

Elizabeth Rabby 
Rating:
5.0

Customer did not leave a comment.

Brett Landry 
Rating:
4.0

Friendly and helpful staff

Daniel Mayerle 
Rating:
2.0

Huge communication barrier!

Royal MOVES 
Rating:
4.0

Customer did not leave a comment.

Erik Van kuppeveld 
Rating:
5.0

Customer did not leave a comment.

alma koleci 
Rating:
4.0

Customer did not leave a comment.

Gordon Campbell 
Rating:
5.0

The shop was clean but not particularly inviting. That said, it was as expected for a U-haul rental. More importantly, the staff were very organized, very helpful.

Joseph Morin 
Rating:
1.0

Showed up to pick up the truck, truck given on phone wasn’t in lot. Had to go inside. Attendant inside was not helpful. Truck was covered in snow and ice and we had to use our own snow brush to clean. Took us 25 minutes of our 2 hour rental to scrape off ice and defrost truck. Pricing is ridiculous. Cost us $150 to move one couch. Will not use u-haul again

David McIlmoyle 
Rating:
5.0

Customer did not leave a comment.

Sue Turner 
Rating:
5.0

Johnny is a super guy and his service is excellent. I would definitely recommend renting Uhaul equipment needs thru him. It was perfect.

neal bard 
Rating:
5.0

Customer did not leave a comment.

Deng Kuany 
Rating:
1.0

The service provider was not good.

MANPREET SINGH 
Rating:
5.0

The staff member was great.

alex innes 
Rating:
1.0

First off, this was not the original location we had reserved our truck for so we had to drive across the city, adding on more kms to our total. When the truck was picked up the fuel level was set at some random point in between two lines so that when we returned it, even though we filled it to the same amount (as we had taken a picture of the original amount) the person taking the truck back did not agree with us BECAUSE THE LEVEL WAS SET AT SOME STUPID ARBITRARY POINT ON THE METER. when asked why it's not filled up everytime we were given some BS about people stealing gas from vehicles when they sit out at night. Absolutely terrible customer experience from both pickup and drop off. The place we were supposed to get out vehicle from did not even call us to tell us that they didn't have our vehicle. And this was the DAY BEFORE OUR WEDDING. Thank you for the unnecessary stress added onto our wedding. Absolutely atrocious.

Samesh Thompson 
Rating:
5.0

I was happy with the quick and good service that was provided

Henry luong 
Rating:
5.0

Staff at the till made me fill the vehicle with gas even though it was at the same level as when I received it. When I added gas, he was being very picky and made me continue filling until I spent a certain amount.

Kelechi Ekwulugo 
Rating:
5.0

Yes

Manjnder Gill 
Rating:
3.0

Interior was a bit dirty, food in center console. Representatives did good job getting me out the door. The van worked well. Very happy w rental. Thank you

sydney eng 
Rating:
1.0

Waited an hour for a representative to find a storage locker on my reservation at U-Haul deerfoot. Staff were not helpful with assisting with my truck and trailer return. I was not informed it had to be dropped off at a location other than U-Haul deerfoot. For the crossroads gas location there is not enough parking.

MATTHEW VANDERMAY 
Rating:
5.0

All services are good

Anteneh Anteneh 
Rating:
1.0

trucks not available on two weeks book appointment in advance

Jagdev Benipal 
Rating:
4.0

Customer did not leave a comment.

Eleanor Bromley 
Rating:
5.0

Customer did not leave a comment.

Brett Landry 
Rating:
5.0

Customer did not leave a comment.

david thomas 
Rating:
5.0

Customer did not leave a comment.

Madison Marriott 
Rating:
5.0

Customer did not leave a comment.

Marius Oltean 
Rating:
3.0

Be aware of problem faults,ex (low tire pressure light on in dash before renting vehicle).

DAVID MORGAN 
Rating:
1.0

Terrible experience. Never again we will go there again.

travis rawy 
Rating:
5.0

Customer did not leave a comment.

Darren Williams 
Rating:
5.0

Easy and painless! Excellent service at the location!

Jayesh Arvindbah Patel 
Rating:
5.0

Continue being committed to excellence

Gary Wilks 
Rating:
5.0

Everything perfect.

Sahil Mittu 
Rating:
5.0

Customer did not leave a comment.

SOLOMON TASSEW 
Rating:
2.0

Customer did not leave a comment.

Nickolaus Moore 
Rating:
3.0

Customer did not leave a comment.

Marissa Stelmack 
Rating:
4.0

Well I booked at one location close to my house. Then I got an email that I had to go to a different location so had to drive from south east to southwest to find out the vehicle I booked hadn’t come back and he had called someone who would be in touch. I didn’t get a call do I ended calling you to find out that the person at CB mega mart lied to me as I was told he hadn’t called in. So now I had to go to the north east to pick up the cargo van. When I got there no problem . They estimated 60.00 . I knew that my booking said I would be charged .30 for each kilometre which I estimated around 100 km. When I had talked to customer service they gave me a 50.00 credit fir all my trouble. So instead of getting the car at 9:30 I got it after 10:30. I was back with the van around 2:20 and had used 62 km. The person had some sort of issue and had called for help. Then when it got resolved I was charged 81.00 approximately. I was charged at .69 cents a kilometre and also charged a fee if 16.00. I carry extra on my own insurance for when I rent a vehicle but of course never asked if I needed any coverage. As a result I paid the bill but am very unhappy. Anne

Anne Perkins 
Rating:
3.0

Trailer was not clean, there was dust and debris in every corner. Trailer tie down points were not attached to the trailer wall at the upper right rear fixing points. The trailer tail and marker lights worked intermittently

Nicolas DeGama-Blanchet 
Rating:
3.0

Customer did not leave a comment.

Tina Collins 
Rating:
5.0

Customer did not leave a comment.

rakhee gehani 
Rating:
3.0

Customer did not leave a comment.

pete peterson 
Rating:
1.0

the seller refused to explain how to hitch a trailer because I didn't want to buy a $20 electrical adapter from him, I had my own, he just left

Pavlo Fedchyshyn 
Rating:
1.0

The first location lost my reservation so didn't have a truck. That could have been a huge problem as my move was one of three on a row that all needed to line up as all 3 parties had purchased and I had 1.5 hrs to rent the truck. Pick up the movers, fill the truck and be out so the new people could move in. It was looking impossible. The manager was dealing with another customer who was obviously taking their time and dilly dallying along. And I didn't have time. I explained the situation and that person had a little fit and went off in a huff. The guy was a jerk from that point onward. At one point, I asked to use the washroom to which he replied that it was broken. Obviously that was a lie. It's a busy gas station. What does he do? Pee outside? If it's broken and you're a professional then get it fixed. No. He was just being a jerk. At one point he said: is there something wrong with you? Yeah buddy, I need to go to the washroom and you're being a jerk. I'm a respectable human being, not some loser. Customers made jokes about customers peeing out the back. Anyway I got my truck after a long multi-faceted exercise with U haul but don't appreciate being lied to and the inconvenience that caused me as a woman. Thus, I won't go back. Thanks

joanne Stephenson 
Rating:
1.0

Customer did not leave a comment.

Alexandria Pavelich 
Rating:
5.0

Easy pick up and drop off. Friendly staff. Thank you!

Alejandra Zornosa Nairn 
Rating:
5.0

Customer did not leave a comment.

Kuldeep Singh 
Rating:
5.0

Very friendly guy

Carl Besemer 
Rating:
3.0

Customer did not leave a comment.

WANDA MCLAY 
Rating:
5.0

Excellent service

Harpreet brar 
Rating:
5.0

Friendly staff, very helpful.

Wijoyo Utomo 
Rating:
4.0

Customer did not leave a comment.

frank murias 
Rating:
5.0

Customer did not leave a comment.

jesus mora 
Rating:
5.0

Customer did not leave a comment.

John Zhao 
Rating:
5.0

Customer did not leave a comment.

Lindsay Yasinski 
Rating:
5.0

Customer did not leave a comment.

Bobbi Jo Turning Robe 
Rating:
5.0

Customer did not leave a comment.

Javiera Torres 
Rating:
3.0

The truck passenger door didn’t close well and the truck itself was loud and rattled very loudly. Also the steering was loose. Drivable vehicle but not in great shape.

Sandra Fetchko 
Rating:
5.0

Customer did not leave a comment.

Marl Luigi Ambita 
Rating:
5.0

Customer did not leave a comment.

Kimber-Lee SILAS 
Rating:
4.0

The manager was helpful and professional unlike someone who called me from U-haul central in British Columbia and harassed me because my truck was a day late (I got to my destination at 10 pm the night before it was due after three very long days of driving).

Stuart Smith 
Rating:
1.0

Absolutely terrible, U-haul had a lock on it and wasted 1 hour of my time having to take it to another location to have it cut off. Was not compensated for the gas to take it there + had a terrible phone call with Mafe from U-haul customer service. Just such a rude lady, accused me of not knowing the lock was there, raised her voice at me, and treated me like a minority. Purely racist and offensive. I would never want anyone to deal with such a person and the disrespect. Can't believe U-haul has customer service like this. The standard is just extremely poor and there is nothing they can do. I recommend you start recording the phone calls to see how truly awful your customer service team really is.

Brandon Aguirre 
Rating:
5.0

Customer did not leave a comment.

Gary Wilks 
Rating:
5.0

Customer did not leave a comment.

Christopher Norman 
Rating:
3.0

Customer did not leave a comment.

Jonah Thiessen 
Rating:
1.0

The truck had damage up the whole drivers side the interior was disgusting and smelled like cigarettes the dealer did not do any walk around with me. As well the location was extremely gross and when i saw the bathroom I almost threw up

Tyler Meggitt 
No reviews have been submitted for this location.

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