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Gala S
Customer Reviews for Crossroads Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
put cruise control & power windows & locks in your trucks. Moving is hard enough without adding crap to it.
Natasha WI have used this U-Haul facility a few times. It has always been quick and very convenient. Staff very helpful and friendly.
Anthony CNot being dumb and slow
Sebastian RVery helpful to make sure I could return the U-Haul there. Great customer service
Brenda PA+ Manager. He goes out of his way to help people. This man deserves a bonus! Thanks a million!
Sheryl PEverything went well!
Darin SNothing. Everything was great!
John LEasy dropoff! No problems.
Larry WVery helpful, and accommodating.
david kHave a clean truck inside the cab. The truck I picked up was dirty inside, tried mud was on the floor board on the drivers side. My shoes got very dirty. Also make sure the truck runs smoothly. That truck had trouble going forward and up a slight incline. It coughed and chugged all the time. I know I shook off a few pounds driving that truck. I had no problems towing the car trailer with my car on it.
Leslie IGreat experience, staff was very helpful, and was surprisingly inexpensive!
Anthony TI had to get a hotel room and spend the night due to this location closing at 3:00 pm I did not recieve the instructions to return early until the next morning. So when I went to return it they informed me I had to wait until 9:00 am. Which was a 2 hour wait they never told me I could do it on line. Then I got the email of early return. So I did it that way. But the draw back was trying to get the pictures to down load. So I had to call the main office in Springfield the rep was excellent and talked me through it. So all well that ends well.
david kHave personnel on site at the drop off location. When the truck was dropped off, the driver was told to park it in an empty lot next door and use the key drop off slot. This does not allow the user to indicate the time of drop off.
Frances KDo your job
Dennis BNeed to stay open longer pass 3 pm
Johnny BVery accomodating.
Evert EStan was extremely helpful, and I like the convenience of the place being close to town. I felt like the dropoff lot was a little tight, but that is probably because I was dropping off the trailer in the dark.
Benjamin CMaybe extend the hours of operation for rentals. They close at 3:00 now, but maybe stay open until 5:00. But I’m very happy with the service that I received here.
Michael GI had no issues with the pick up location, however my only issue was with the UHaul website that had my order completely wrong from what I reserved and received confirmation.
Robert DThere was a lot of damage to the vehicle that was not noted
Lawrence LGreat to work with end very pleasant
Robert DThe check in process on app was terrible took over 2 hours
Shaunda HObviously this is a “side gig” for this location. It is a busy convenience store and it takes a bit to get the process started (for pick up). I was treated well and efficiently once the ball was rolling.
Dennis HCustomer service was outstanding!!
Michael GVery customer oriented. Easy to do business with!
Lillian CThe truck assigned to me had a transmission problem and the rear shocks were gone. I borrowed it for an hour. It was obvious immediately. Will I use that location in the future-yes! Will I return the truck to be rented a better truck-yes!
Edward SVery helpful
Mark Mdid not have what i reserved. when i came to pick it up, nobody on location knew how. manager jeremy didn't care whatsoever. andrea was beyond helpful within her ability.
Robert DJeremy was very helpful and made sure we knew exactly how to connect and disconnect the car trailer before we left...and made sure we knew who to call if we needed help, excellent customer service!!!!
Colleen JCheck-in process took a long time. This should be an easy process to automate to shorten the time.
Brian GThe truck was not full of fuel. The truck had a heavy odor of cigerett smoke. I believe someone had been sleeping in it from the clothing and personal items left on and behind the seat. When I returned the truck, the attendant told me there was no credit for returning the truck with more fuel. I believe both of these issues could be addressed quickly to assure customer service. Larry Cearley larrycearley@gmail.com
Larry CManager was great!
Crystal BManager was very attentive and helpful. Great location and very convenient
STAN WGreat experience!
Dan AJeremy was outstanding!
Michael GEquipment was clean, gas tank full, friendly personnel, pleasant experience for the task involved.
Daniel TThey would not refund my $60 cash deposit they said I would be mailed a check. But the receipt says cash refunded, is this okay??
john pNothingm
Kimberly TVery helpful, good customer service
Mark PJerome was amazing and very informative. The best experience I’ve ever had with a uhaul rental
STAN WDrop off area not well lit for night drops, but other than that okay.
Jack A