Maybe extend the hours of operation for rentals. They close at 3:00 now, but maybe stay open until 5:00. But I'm very happy with the service that I received here.Michael G.
Customer Reviews for Crossroads Convenience
(Distribuidor de U-Haul del vecindario)
West Plains, MO 65775
(Hwy 63 & Broadway)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - mar.: 9 a. m. - 2:30 p. m.
- Mié. -vie.: 9 a. m. - 3 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Matthew L.
I had no issues with the pick up location, however my only issue was with the UHaul website that had my order completely wrong from what I reserved and received confirmation.Robert D.
El cliente no dejó un comentario.Janet S.
El cliente no dejó un comentario.KACI H.
El cliente no dejó un comentario.Orentas B.
El cliente no dejó un comentario.PHILLIP L.
There was a lot of damage to the vehicle that was not notedLawrence L.
Great to work with end very pleasantRobert D.
El cliente no dejó un comentario.Matthew K.
The check in process on app was terrible took over 2 hoursShaunda H.
El cliente no dejó un comentario.Travis M.
El cliente no dejó un comentario.David D.
Obviously this is a â€œside gigâ€ for this location. It is a busy convenience store and it takes a bit to get the process started (for pick up). I was treated well and efficiently once the ball was rolling.Dennis H.
El cliente no dejó un comentario.Elizabeth S.
El cliente no dejó un comentario.GEORGE M.
Customer service was outstanding!!Michael G.
El cliente no dejó un comentario.DENNY H.
El cliente no dejó un comentario.Gloria C.
Very customer oriented. Easy to do business with!Lillian C.
El cliente no dejó un comentario.MICHAEL B.
El cliente no dejó un comentario.PETER Z.
El cliente no dejó un comentario.Scott C.
El cliente no dejó un comentario.Janet F.
El cliente no dejó un comentario.DALTON S.
The truck assigned to me had a transmission problem and the rear shocks were gone. I borrowed it for an hour. It was obvious immediately. Will I use that location in the future-yes! Will I return the truck to be rented a better truck-yes!Edward S.
El cliente no dejó un comentario.Darin S.
El cliente no dejó un comentario.Shaun D.
Very helpfulMark M.
El cliente no dejó un comentario.Scott S.
did not have what i reserved. when i came to pick it up, nobody on location knew how. manager jeremy didn't care whatsoever. andrea was beyond helpful within her ability.Robert D.
Jeremy was very helpful and made sure we knew exactly how to connect and disconnect the car trailer before we left...and made sure we knew who to call if we needed help, excellent customer service!!!!Colleen J.
El cliente no dejó un comentario.Darryl H.
Check-in process took a long time. This should be an easy process to automate to shorten the time.Brian G.
The truck was not full of fuel. The truck had a heavy odor of cigerett smoke. I believe someone had been sleeping in it from the clothing and personal items left on and behind the seat. When I returned the truck, the attendant told me there was no credit for returning the truck with more fuel. I believe both of these issues could be addressed quickly to assure customer service. Larry Cearley email@example.comLarry C.
Manager was great!Crystal B.
Manager was very attentive and helpful. Great location and very convenientSTAN W.
Great experience!Dan AND Lisa I.
Jeremy was outstanding!Michael G.
El cliente no dejó un comentario.Jerry R.
El cliente no dejó un comentario.Karen D.
Equipment was clean, gas tank full, friendly personnel, pleasant experience for the task involved.Daniel T.
El cliente no dejó un comentario.CHAD S.
El cliente no dejó un comentario.annette C.
El cliente no dejó un comentario.Rebecca P.
They would not refund my $60 cash deposit they said I would be mailed a check. But the receipt says cash refunded, is this okay??john P.
El cliente no dejó un comentario.Ragan C.
El cliente no dejó un comentario.Erin R.
El cliente no dejó un comentario.Daniel S.
El cliente no dejó un comentario.Lenice H.
El cliente no dejó un comentario.Benton G.
Very helpful, good customer serviceMark P.
El cliente no dejó un comentario.Jerimiah R.
El cliente no dejó un comentario.Lori P.
El cliente no dejó un comentario.Mary Halston S.
Jerome was amazing and very informative. The best experience I've ever had with a uhaul rentalSTAN W.
Drop off area not well lit for night drops, but other than that okay.Jack A.
The truck tires needed aligned.Ginger L.
Streamline the pickup and dropoff procedures. This was a great rental...thank you!Michael M.
Horrible. We got the truck back on time. The mgr was gone and we were told to come back in an hr. Came back and he was cooking. We left the paperwork, keys, blankets and car dolly with the wife. I called the 1-800 number to report. Truck was finally checked in. No sign of the $20 credit that was to be applied.Sandra B.
El cliente no dejó un comentario.Buddy H.
Everything worked out fine .Jeff M.
Dropoff was hard to find and staff wasn't very friendly.Devin P.
Truck needs frontend alignment.Jimmy W.
El cliente no dejó un comentario.Don H.
El cliente no dejó un comentario.Stanley K.
El cliente no dejó un comentario.Dustin R.
El cliente no dejó un comentario.Denny S.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.David L.
El cliente no dejó un comentario.LARRY M.
El cliente no dejó un comentario.ivan C.
El cliente no dejó un comentario.Jan P.
Fast friendly and very helpful.Marcella B.
This was my first time renting from U-haul and the clerk that checked out the equipment was rude. He did not explain the process at all and I was standing right next to him receiving text messages that were supposed to be letting me know I needed take pictures with my phone. That was never explained, nor was the check in process. I would recommend to pick up equipment from a different location and hope that the personnel would explain the process.Elizabeth B.
Get people with less attitude who dont lie to your face about trailer availability when you inquire at this location.Phillip A L.
El cliente no dejó un comentario.DAVID Q.
El cliente no dejó un comentario.Jonathan G.
El cliente no dejó un comentario.john W.
Very professional operation.James J.
El cliente no dejó un comentario.Larry P.
El cliente no dejó un comentario.Robert C.
Very friendly and helpful. Quick and easy check in.Timothy W.
No one was there to check me in . I'm 73 years old and a little unsure about this check in yourself computer stuff .jeff M.
The check engine light was on when I picked up the truck and it was dirty in cab of truckGeri B.
THE BEST EVER DROP OFF!! KUDOS!!Mitzi S.
El cliente no dejó un comentario.Kevin B.
El cliente no dejó un comentario.Rick D.
El cliente no dejó un comentario.RANDY S.
El cliente no dejó un comentario.Bruce F.
Y'all are awesome!ELAINE C.
My only complaint is that I still have to pay for 3 days when it turned out I only need 1. I do not understand why I cant be credited back for the days I did not need. Plans can change. I dont rate that as good customer service. I see that policy as a RIP off. I guess if I ever need uhaul again I'll rent for one day & then let you know if I need it longer after I have it. Seems only fair. Other than that, everything else was great, I hope whomever pocketed the 2 addition days fee has a good steak dinner on me. Gracias.Cheryl C.
Always there for all my u-haul questionsCurt M.
El cliente no dejó un comentario.BRIAN G.
Jerome needs to brush his teeth, wash his clothes, and be respectful. At his instruction we parked trailer exactly how he wanted, but then amazingly he was unavailable seconds later when we went inside to officially do the turnin, even though he was still there. He was not with any other customer, but later learned that he thought cleanup was more important than serving customers, so I was inconvenienced by returning the next day. I was reminded several times that Jerome was the â€œ Assistant Manager.â€ If he puts his finger in my face again I may just render him unconscious.JACK A.
El cliente no dejó un comentario.Donna S.
El cliente no dejó un comentario.ANGELA W.
The personnel we're very friendly and courteous, but the cab smelled awful of cigarettes even though there were NO SMOKING stickers on the windows. There were pet odors and dog/cat hair everywhere and trash behind the seats.sandra L.
El cliente no dejó un comentario.Cody W.