Customer Reviews for Crossroads Auto Group
(Distribuidor de U-Haul del vecindario)

511 comentarios

2329 Davie Ave   Statesville, NC 28625

(980) 223-4255

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 1 p. m.
Horario especial
  • 7/29/2021 - 7/31/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(980) 223-4255

2329 Davie Ave
Statesville, NC 28625

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 9 a. m. - 1 p. m.
Horario especial
  • 7/29/2021 - 7/31/2021: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric A. 
Clasificación:
4.0

Have equipment ready as promised. We had to travel to three different locations to find a truck we had reserved. Our help had to leave, we had to hire hands. It caused us much frustration. I've been using UHAUL for 30 years and this is the second time we've had trouble. Truck today had bad brakes, steering column was broken. Very poor experience.

Darryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy H. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
1.0

The truck was dirty had a handtruck floating around inside of it had the truck for one day and he tried to charge me for two days when we picked up the truck it had an eighth of a tank of gas showed him a picture he said bring it back that way then tried charging me for more gas would warn everybody to be careful

Ted O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Janet F. 
Clasificación:
5.0

Smooth snd fast transaction. No problems to report

Robert J. 
Clasificación:
5.0

Couldnt have been a smoother transaction. 🙂

sue M. 
Clasificación:
5.0

The guy here was amazing I originally selected this location but was offered more time and miles to bring it van from the pick up but they never changed the time and after U-Haul called I explained and was instructed to bring it here instead and was told I would not be charge for the extra fee (I was less than 25 mins past What the original time was) but when I dropped off they tried to charge $60 and this guy was super helpful and nice while U-Haul customer service on the phone continues to argue and refused to help this guy made it right

Crystal W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Cherokee B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Carl M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde M. 
Clasificación:
5.0

Hassle free experience!

William M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edward F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bobby R. 
Clasificación:
4.0

just fine as you are!

William S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
1.0

The attendant at this location was not helpful when the Uhaul app failed to pick up my location for check-in. Instead, I was told, “It's a holiday” (it was Memorial Day), and, “call 1-800-uhaul and they'll walk you through it”. When I called, the voice told me it would be 20-30 minutes of hold time, but no one picked up. I also tried the online chat, but only the bot responded, and the chat died. Your service needs improvement on all these issues.

MARK G. 
Clasificación:
1.0

Location "manager" waited until I had completely disconnected from the trailer before poking his head out the door to tell me not to leave the trailer where it was.. Really, wait until it's disconnected before saying a word.. What a jerk...

ADEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
5.0

Truck was ready as I was told.

Robert L. 
Clasificación:
3.0

El cliente no dejó un comentario.

William J. 
Clasificación:
2.0

I did all my reservations online so I didn't have to wait. I got on-site and got the truck checked out through the online site, showed the confirmation screen to the guy at the store and he told me I had to “wait my turn”. After waiting 45 min to get my keys they finally payed attention to what I was saying and gave me the keys. I missed my first appointment due to the wait. The truck, the truck was horrible. The entire passenger side was wrecked. The passenger side door barely worked. When I tried to take pictures of it for the pick up the guy told me not to, that “it was ok and that Uhaul knew about the damage”. The cab smelled horrible, smoke and body odor. If you have the chance to rent from Crossroads Auto Group in Statesville, DON'T!

Jesse H. 
Clasificación:
5.0

Great. Will go back.

JACK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charlise R. 
Clasificación:
5.0

serve coffee

Keith C. 
Clasificación:
5.0

The only problem was that I ordered a hand truck; but was given an appliance dolly. Not much use.

Beverly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurence R. 
Clasificación:
5.0

El cliente no dejó un comentario.

eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara D. 
Clasificación:
5.0

Great people and friendly

Teudy G. 
Clasificación:
5.0

The gentleman at Davie Ave location was friendly, knowledgeable, and informative with obvious experience in conveying needful info timely, and was helpful going beyond the call of what would be expected and also with celerity.

James M. 
Clasificación:
5.0

Nada

Selma S. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santos A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Santos A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernest R. 
Clasificación:
5.0

Always friendly always find something to accommodate money I've used them three times already and have never once had an issue I'm sure I'll be back again

Candi S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal G. 
Clasificación:
1.0

Fire the partner and get a new dealer in the area. The owner is an extremely rude A$$ H@!& Treated me and my wife with complete disrespect for nothing more than not parking where he wanted us to even though we parked in the only available space that was not marked no parking. Next for yelling at me for walking into his store during working hours. The open sign was on. The door was unlocked and I was barley 1 step in when he yelled " Get Out Nobody comes in here! " There was no do not enter sign of any kind. I would NEVER go here again. NEVER recommend them or use UHaul again as long as he's the local dealer and I have been using you for over 25 years for all my moves. I have moved over 15 times for work and will have to probably 5 more times at least before I retire.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry M. 
Clasificación:
2.0

The proprietor was not organized, the place was dirty, and the lot was disorganized. The first trailer was dirty and a tail light was out. I had to go back and get a second trailer which was clean and well maintained.

Frank B. 
Clasificación:
4.0

The man helping us was so friendly and helpful. When I took the dolly back, he unhooked it for me and made sure I was good to leave. I would definitely drive here just to rent a U-haul, again, from him.

Howard D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sabrina F. 
Clasificación:
5.0

Attendant is great

Bruce S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

very friendly and helpful

William B. 
Clasificación:
3.0

It's just a little close quarters, more room for parking and picking up and returning equipment would help !!

William S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Margaret S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael R. 
Clasificación:
5.0

Crossroads Auto Group is always so wonderful to work with. We always rent our U-Hauls from them.

joy M. 
Clasificación:
5.0

Everything was fine !!

Elaine W. 
Clasificación:
3.0

Get organized and clean your trucks they are filthy

Solomon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janice H. 
Clasificación:
5.0

Excellent customer service. Only recommendation I have would be to make sure trucks are delivered with what was requested (utility dollies with straps). Thankfully the person in charge gave us an extra dolly to make up for it.

Leslie C. 
Clasificación:
5.0

The service was exceptional. Thanks

duane H. 
Clasificación:
5.0

El cliente no dejó un comentario.

donnie S. 
Clasificación:
3.0

There was no one at the location when I dropped off the trailer. I called the phone number listed on the door, with no answer. I followed the instructions taped to the door, but just leaving a trailer in the crowded lot was a bit unnerving... with no confirmation or acknowledgement of the return.

Jon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ritchie M. 
Clasificación:
5.0

Nothing, just keep using people like the pick up and drop managers. Good, kind, people

Jane B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

Owner was very friendly and helpful. Will definitely rent from him again.

David D. 
Clasificación:
3.0

Fix rusty components and maybe paint would be nice some equipment rusty and hard to get working

Brian Oneal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laquima H. 
Clasificación:
5.0

went to a different drop off location. Original location was not very accessable

RONALD B. 
Clasificación:
5.0

Gentleman that helped me was professional and very kind. Would recommend highly to another person.

Julia S. 
Clasificación:
4.0

When registering online I didn't like that you could not opt out of purchasing insurance coverage....

Mike K. 
Clasificación:
4.0

Good very helpful

Khamphouvieng S. 
Clasificación:
5.0

Great service!!

Roxanne H. 
Clasificación:
4.0

Web sight was hard to navigate ended up calling to reserve

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brad H. 
Clasificación:
5.0

This location was absolutely amazing. I went to the other location in statesville NC, and they wouldn't even answer any questions for me. But the location off Davie Ave in Statesville NC was superb!!!

jamie K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jalaun W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
5.0

It went perfect. Super affordable. Thank you.

James H. 
Clasificación:
5.0

Great, easy experience...Thank you.

Kenneth P. 
Clasificación:
5.0

The manager in the office was very professional. He set me up with a truck that suited my needs. Would recommend anyone in this area to use this U-Haul facility.

David W. 
Clasificación:
2.0

very rude service skills

TONY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric J. 
Clasificación:
5.0

The guy was professional, nice and helpful.

Dominique P. 
Clasificación:
2.0

We definitely need to talk about this truck rental. Please call me at 7044370887. I tried calling my local U-Haul several times and left messages. The check engine light was on when I picked truck up and I told the man. He came out to check codes but it was last truck and he sent me with it anyway. The light remained on the entire time and even sometimes blinked off and on. The engine missed and sputtered the whole time. It quit on us several times and even had trouble starting a few times. I tried calling repeated times to local office and 800 number. We was on a time crunch and did not have time to deal with this. I feel a refund is more than in order for this. Please call me ASAP at 7044370887 -- Normally I have not had problems with this location but this experience was very bad

Lonnie B. 
Clasificación:
3.0

Mr. Sharpe over charged me. I started with86,448.4 and returned with 86,469.0. He charged me extra 38.8 miles he will not return my calls or come to the window for service. I took pictures of miles before and after.

Nora S. 
Clasificación:
5.0

I'm not sure, everything was great, simple, fast& Friendly

Tysha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

mikael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CONNIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

terry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MONIQUE P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael R. 
No se han enviado comentarios para esta ubicación.

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