Customer Reviews for Crossland Storage
(U-Haul Neighborhood Dealer)

275 reviews

278 Jefferson Rd   Branson, MO 65616

(417) 231-4284

Office Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    8:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(417) 231-4284

278 Jefferson Rd
Branson, MO 65616

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    8:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

boydine/neil jamison  |  Overall Experience 
Rating:
5.0

Nothing. Customer service was excellent!!

jay karen osmond 
Rating:
5.0

Customer did not leave a comment.

cara blanchard  |  Overall Experience 
Rating:
5.0

Great storage facility. Owner very easy to work with. We had several changes throughout the rental period and Becky was more than accommodating.

Michael Mairot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MOORE 
Rating:
5.0

Becky was amazing in assisting us in every way possible from finding the right size storage unit and a place to park and store our boat. Very helpful and friendly! Highly recommend crossland storage

ronnie arzt  |  Overall Experience 
Rating:
5.0

No Problems

Betty Church 
Rating:
5.0

Customer did not leave a comment.

CHRIS BERNDT 
Rating:
5.0

Flawless storage option. Staff was great. Unit was nice and clean. Will use this site again.

Robert Russell  |  Overall Experience 
Rating:
5.0

Very nice and secure facilities!

Chadd Rohde  |  Overall Experience 
Rating:
5.0

Becky and Bill were amazing ! Helpful and courteous and went above and beyond with their expertise in securing my belongings at your facility I will be back and it’s because of them I have already referred someone there this week and will continue Thank you

JOHN DELGROSSO  |  Overall Experience 
Rating:
5.0

Always very happy with service.

Kimberly Shaw 
Rating:
5.0

Becky made sure to secure a compartment door on our motorhome that had come open. We appreciate her being so attentive and taking care of that while we were gone. Thanks again Becky!

melody ken decker  |  Overall Experience 
Rating:
5.0

Evrything went well. It was a great experience and we highly recommend the storage. Becky the "Hawk" was really awesome!!!

RENAE/RICHMOND TOBIAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lex Bell 
Rating:
4.0

Didn't have any negative issues while storing my stuff.

ROBERT SHILLING  |  Overall Experience 
Rating:
3.0

Maintain your vehicles balance, the tires keep front in alignment. Don’t just let him come in and go out.

Rodney Justus 
Rating:
5.0

The lady was very nice and easy to drop off. Thank you.

tennison richard 
Rating:
4.0

They normally don’t rent trailers there, however ordered me one!

Chris Berndt 
Rating:
5.0

Customer did not leave a comment.

Dave/Michelle Brenner  |  Overall Experience 
Rating:
5.0

The best rates and the BEST people.

Debbie Mueller  |  Overall Experience 
Rating:
5.0

I have nothing bad to say. If I need a storage facility in the future I will definitely try and use Crossland again.

DANIEL/JULIA TANNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Dannen 
Rating:
5.0

Becky was amazing!!!!

Diedre Archer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY/DON ACREE  |  Overall Experience 
Rating:
5.0

The staff at Crosslands was amazing. They helped us add units over the phone when we realized we were going to need more space. They made our already complicated move much less stressful. We would use them again, anytime in the future.

BRYAN WERNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER COONTZ  |  Overall Experience 
Rating:
1.0

The people who own this place are rude. And inappropriate. Very disrespectful.

Courtney Miller 
Rating:
5.0

Customer did not leave a comment.

Vernon Baggett 
Rating:
5.0

Loved working with Becky, she was always helpful and pleasant.

Jodi/Bill Vogeler  |  Overall Experience 
Rating:
5.0

Great storage place, Great manager and very helpful.

david spencer  |  Overall Experience 
Rating:
5.0

Extremely helpful and went out of there way to make our move easy!

Justin Bamberger 
Rating:
5.0

No complaints!!

Kelly Diffey  |  Overall Experience 
Rating:
5.0

Becky was very nice !!

Traci Dutton 
Rating:
5.0

Customer did not leave a comment.

JONATHON/LAURA AUGUSTINE  |  Overall Experience 
Rating:
5.0

The manager we worked with was amazing. She was so kind and helpful

Chelsea Derose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy/Debbie Perkins  |  Overall Experience 
Rating:
5.0

Good company

Jim ferry  |  Overall Experience 
Rating:
5.0

The staff was awesome

carl fritz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD MCINTYRE  |  Overall Experience 
Rating:
5.0

Excellent all around. If you rent storage anywhere else but Crossland you’re nuts. Excellent facility and security and very friendly staff.

evan/leanna tyrrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john zidzik  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brett Sparks 
Rating:
5.0

Customer did not leave a comment.

JEFF CUNNINGHAM 
Rating:
5.0

We had a really truly sad experience with Crosslands.. My items were in storage for 6 weeks and came out covered in rust and mold. I am a single Mom of 3 that had to dispose of $8,000 worth of our lives. My childrens’ beds, our kitchen table, our couch, just everything that we need to live. The storage unit management and ownership took no responsibility and even went so far as to be rude and curse in front of my young son (the manager).. I was kind and calm but that didn’t seem to matter. They took zero responsibility for the standing water that was at the back of the unit and just really did not care one bit about the situation. The owner tried to scare me from taking any legal action by saying her daughter is a lawyer. We are currently rebuilding our lives while they act like nothing happened. Even the walls of the unit had mold on them. Devastating.

nicole starling  |  Overall Experience 
Rating:
5.0

Thanks from your neighbor Steve Alexander

Steve Alexander  |  Overall Experience 
Rating:
4.0

We found this place after the original location we were given to drop off the truck was, just that, a location to drop off the truck. There was no personnel there to give us a receipt. But, when we went to Crossland Storage, Becky was very helpful and pleasant. She handled everything professionally and was very personable. And, we got a receipt. I don't think we should be allowed the option of dropping off the truck and any random location like the Cannon Ball Loop location. There is NO ONE there to give you a receipt and you just drop off the key in a lock box. VERY UNPROFESSIONAL!

GLORIA BURGETT 
Rating:
5.0

All was good however when we pulled the ramp out it had broken glass all over it. Otherwise this location was by far better than others we have used

Leanne Baker 
Rating:
5.0

Excellent climate control facility would definitely use them again for storage. Staff friendly and professional

Ann Burns  |  Overall Experience 
Rating:
5.0

Great service

daniel montgomery 
Rating:
5.0

Thank you, Becky, for always being helpful when we needed a storage unit. If we are in need of storage again, we will give you a call!! Again...thank you!! Pat Coy

PAT COY  |  Overall Experience 
Rating:
5.0

Outstanding communication easy access

robert tuck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith Hillis 
Rating:
5.0

Quick and easy... Just the way I like it!

bryan lambeth 
Rating:
5.0

Great place for storage. Very helpful staff.

DAVID SPENCER  |  Overall Experience 
Rating:
5.0

Staff was great.

James Callison 
Rating:
5.0

Customer did not leave a comment.

ron jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug colbia  |  Overall Experience 
Rating:
5.0

Will not go anywhere else when needing storage

don farquhar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric etheridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim/karon matlock  |  Overall Experience 
Rating:
5.0

It was a pleasure being there! The staff was very friendly!

jenifer lamb  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

james link 
Rating:
4.0

The windshield was dirty but everything else was great.

Judson Price 
Rating:
5.0

Customer did not leave a comment.

Jeff Benson 
Rating:
5.0

Crossland Storage uhaul what can I say to help improve? Well let me start with the management team , they are the very best . Mrs Becky went above and beyond to help me. Customer service is best I’ve experienced in a real long time. Will definitely recommend this facility to anyone who ask’s.

robert leason 
Rating:
5.0

Becky was very helpful and friendly.

nola graham 
Rating:
5.0

Nothing...keep Becky as she is very polite and helpful....goes the extra mile

jerry scott 
Rating:
5.0

Customer did not leave a comment.

Louis GORZ 
Rating:
5.0

Customer did not leave a comment.

Simon Albrecht 
Rating:
5.0

We were early got truck no problems. Always friendly and polite

MICHAEL DUTCHER 
Rating:
5.0

Customer did not leave a comment.

don farquhar 
Rating:
5.0

Becky was so kind and helpful. We appreciate all she's done for us.

Roger Horsman 
Rating:
5.0

Customer did not leave a comment.

JASON DUNCAN 
Rating:
4.0

Overall it was a pretty good experience, but none of my rented equipment was in the truck. So the truck itself was clean and worked great. But I reserved blankets and dolleys and none were provided. I even called the day before to make sure we’d have no problems since I was picking up the truck before the shop opened.

Blake Robbins 
Rating:
4.0

Steering wheel is way off center and the steer tires need balanced. They hop on the highway. Overall a good truck though.

CHAD AND KELLY MARTI 
Rating:
5.0

My whole experience from start to finish was excellent! I have no negative feedback whatsoever! If there had been just a little more room in the driving compartment, it would have been easier to get in and out! Other than that, I am very satisfied! Thank you Becky Bumpus! You were an absolute lifesaver today!

Calvin Parker 
Rating:
4.0

Thumbs up

Michael Jared 
Rating:
5.0

Everything went smooth as silk, thanks for the great service.

lonny bumpus 
Rating:
5.0

Customer did not leave a comment.

Russel Pride 
Rating:
5.0

Nothing! Service was outstanding.

BOYD LIPE 
Rating:
3.0

Had trouble with the return. I was charged an extra day and then received multiple calls saying I hadn't returned the truck. I did get the extra charge refunded and at least for now no more calls. Hopefully it's been resolved.

Marjorie Hess 
Rating:
5.0

Becky was very professional and easy to deal with. I would recommend Crossland to anyone looking to rent a moving truck in Branson area.

LYLE PERRY 
Rating:
5.0

Customer did not leave a comment.

Bob Wallace 
Rating:
5.0

Nothing...was top notch...polite and very helpfull

jerry scott 
Rating:
5.0

The front ratchets did not work right and were rusted badly.

Fred Lutzeier 
Rating:
5.0

Awesome experience! I will use this location again if needed.

suze richmond mike foreman 
Rating:
5.0

Customer did not leave a comment.

Sherrie Thrower 
Rating:
5.0

WHY ISN'T THIS LOCATION ON THE U-HAUL SITE? If a friend that has used this place hadn't been at my house when I was searching I wouldn't have known about it and this place was SUPERB!

elizabeth mcghee 
Rating:
5.0

Customer did not leave a comment.

Amanda DeTar 
Rating:
5.0

I Think her name Becky shes was very friendly and very helpful. We will use the U haul again if we ever need one again.

brenda gober 
Rating:
5.0

Great Service.

Wayne Wootton 
Rating:
1.0

never again i will used uhaul again

junior marin 
Rating:
5.0

Customer did not leave a comment.

Murl Muenchau 
Rating:
5.0

No complaints at all, the young lady was kind and very helpful!??

vernon huffington 
Rating:
4.0

Customer did not leave a comment.

norman witte 
Rating:
5.0

The driving lights do not work, I was pulled over last night and was issue warning citation due to the facts that's the light don't work, but the turn signal lights work. Proper maintenance need to be conducted on equipment and vehicles before giving them to the next person.

Christian Chifor 
Rating:
4.0

Customer did not leave a comment.

Stuart Stryker 
Rating:
5.0

Customer did not leave a comment.

louis AUSTIN 
Rating:
5.0

Becky is so wonderful to deal with. She is very knowledgeable and saw that everything went smooth for our move. Definitely recommend this location.

Kathy Liston 
Rating:
5.0

Very helpful staff, facility very well maintained and secure.

Kathleen Jinkerson  |  Reservation 
Rating:
5.0

Great service

PHYLISS TAYLOR 
Rating:
5.0

Customer did not leave a comment.

jennifer white 
Rating:
5.0

Becky at Crossland Storage and U-Haul is the best!!!

MICHAEL HERMSMEYER 
Rating:
5.0

Keep doing what they are doing!

JACK GREGORY 
Rating:
5.0

Customer did not leave a comment.

Jim Graham 
Rating:
5.0

everything went great

Rebecca Edwards  |  Reservation 
Rating:
5.0

The whole experience was absolutely fantastic.

renea harrington 
Rating:
5.0

was very accomitating for a last minute renting. very nice person to work with

tom goff 
Rating:
5.0

Becky was fantastic! She had a truck ready for me when I got there. She explained everything to me. The transaction went very smooth. She even had the wardrobe box that I needed. When I need a truck again, I know where to go. Thank you Becky, JRL

Jeff Lockhart 
Rating:
5.0

Problem: I reserved the equipment for the forsyth location however it wasn't there/ didn't come in the night before lime it was supposed to. The folks at that location were very apologetic and helped find me solutions. Situation sucked but because they worked to help me it was resolved and I was able to get done what I needed.

Jon Eggebrecht 
Rating:
5.0

Becky was wonderful to work with throughout our experience.

david jerome  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis AUSTIN 
Rating:
5.0

great location and plenty of size options

MICHELLE AND AARON WALLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerard blocks 
Rating:
5.0

Becky was super. Our experience could not have been better!

LOUIS AND JOANNE AUSTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff bressler 
Rating:
3.0

Customer did not leave a comment.

Michael Wilbanks 
Rating:
5.0

Customer did not leave a comment.

Freda DePriest 
Rating:
3.0

Customer did not leave a comment.

David Stoltz 
Rating:
1.0

She was rude to us when hooking up the trailer. She basically jerked the chains from my sons hands. I had called and made arrangements for a 6x12 trailer. Asked her several times about the size. She assured me that she had that size and it was no problem. I had even mentioned that I was told that size was not for one ways and she told me who ever I talked to didn’t know what they were talking about. When we got there she didn’t have that trailer and swore up and down that I told her a 5x9. She also told me that size trailer didn’t exist when it is clearly on your website. I had to take the trailer because I was needing it to haul items back to Dexter.

tara young 
Rating:
5.0

A flawless transaction !

jack douglas 
Rating:
5.0

Perfect.I had trouble with pools of water outside unit. The manager immediately gave me a large cement paver as both a step for me and for a marker for her to fill the hole. proactive and caring.

DeAnne crawford  |  Overall Experience 
Rating:
5.0

The Gal running the facility is great. I appreciated her attitude and willingness to help. Always greeted with a smile and kind word. Thanks!

roy montgomery  |  Overall Experience 
Rating:
5.0

Storage unit was very good location. Close to Branson.

jim/karen matlock  |  Overall Experience 
Rating:
5.0

it,s a nice place to rent a storage unit.

George/violet Flores  |  Overall Experience 
Rating:
5.0

Stored my pontoon there didn't have any problems and had easy access when ever I wanted

jim hall  |  Overall Experience 
Rating:
5.0

Very helpful. Friendly and knowledgeable

pamela brugoto 
Rating:
3.0

I thought the lot where wheeled vehicles, trailers, etc were parked was very poorly maintained. I felt parking my trailer here was like parking it in an open field mud hole when it rained. etc. etc

JOE AND SUSIE JOHNSON  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mel Mohnke 
Rating:
5.0

We cannot say enough good things about Crossland storage!! Everything is clean, well managed and the security is great. Becky is top notch at her job!!

Rita West 
Rating:
5.0

It was secure, easy, and the property manager was fantastic. She was always helpful and pleasant!

brandi gonzales  |  Overall Experience 
Rating:
5.0

Very well-maintained facility with a manager (Becky) that will help with any of the storage and moving needs. Wonderful lady to work with!

MICHAEL DUTCHER  |  Overall Experience 
Rating:
5.0

Becky is fantastic and entire experience with this facility was terrific!

deborah/thomas lale  |  Overall Experience 
Rating:
5.0

We were very pleased with the facility location and the manager.

James/ rosharron Leitzman  |  Overall Experience 
Rating:
5.0

Great Place Clean Secure and great people

jeffry walster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis AUSTIN 
Rating:
5.0

You all were great!!!

spencer lance  |  Overall Experience 
Rating:
5.0

Thank you for your very friendly service, I felt like I was family even though we didn't know each other and I felt like all my stuff was safe and secure.

randel lee mcdonough  |  Overall Experience 
Rating:
5.0

Great people to rent a storage unit from.

jeff robbers  |  Overall Experience 
Rating:
5.0

The lady that manages the place was always helpful and very friendly have rented there twice would do it again if I need a storage unit again

dana/darrell moser  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Location was very clean and secure.

David Bottomley  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David Bottomley 
Rating:
4.0

Becky was very easy to work with. I have stored there 2 times and will be back. R. Held

Richard & Janice Held  |  Overall Experience 
Rating:
5.0

good expierience

gayle/gary page  |  Overall Experience 
Rating:
5.0

Very easy process with affordable options. Everything you would need to feel secure for your personal property!

andrew jantz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brijesh patel 
Rating:
5.0

Excellent

Dwight Lunow 
Rating:
4.0

Fix the website.

Jason Sullins 
Rating:
5.0

Becky at Crossland is the best! It was a pleasure dealing with her, from start to finish - from renting the storage unit to renting our uHaul months later. She's both professional and friendly and keeps the facility clean, secure... and it's easily accessed.

isabella breisach 
Rating:
5.0

Customer did not leave a comment.

George Flores 
Rating:
5.0

Customer did not leave a comment.

George Flores 
Rating:
5.0

Becky was awesome don't change a thing

JIM GLASPY 
Rating:
5.0

Lady was great! Had an awesome sense of humor

Cindy Santee 
Rating:
5.0

Use the person who is here to train everywhere.

dusty galbraith 
Rating:
5.0

The place is kind of hidden so you might want to put a sign at the end of the road to let people know that it's back there but other than that I can't think of anything else.

robby burns 
Rating:
5.0

Customer did not leave a comment.

Jackson Burns 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS MELTON 
Rating:
5.0

Always enjoy renting from across land Storage.

PHYLISS TAYLOR 
Rating:
5.0

I will be renting equipment from this location again. Absolutely marvelous.

dwight murphy jr. 
Rating:
5.0

Becky was so nice and informative. I greatly appreciate how nice she was!!!

alissa hargis 
Rating:
5.0

I was referred to this location by a local. It was a pleasure doing business with Becky. She was very freindly, and made it a pleasure to do the rental. Thank you.

JAMES ISAACS 
Rating:
5.0

Customer did not leave a comment.

paul johnson 
Rating:
5.0

Had a good over all exsperance, I just would like all the charges up front, I want to know the bottom line before I sign. That's all ways be good business practice for me.

danial kootz 
Rating:
4.0

They have a clean gated facility that has easy access.

Privacy Request  |  First Impressions 
Rating:
5.0

The owner was very friendly and the unit was spotless.

Privacy Request  |  First Impressions 
Rating:
5.0

They went out of their way to help me with the move

Privacy Request  |  First Impressions 
Rating:
5.0

The nicest friendliest people ever!! Very accommodating. I highly recommend this storage center to everyone. Becky went over and above for us. Very kind and genuine people.

Privacy Request  |  First Impressions 
Rating:
4.0

Very Good

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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