The check in process is a little confusing. Location services mainly. The whole process took 30 mins off our 4 hours. We didn't need it and had the truck back an hour early, but others might need that extra 30 mins.Sharon P.
Customer Reviews for Crossgates Corporate Storage
(U-Haul Neighborhood Dealer)
Brandon, MS 39042
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10:30 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 10/1/2022 - 10/10/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The only issue I ever had was reaching them by phone. Either there was no answer or it was set to fax the few times I needed to contact them. Very frustrating. But all actual contact was friendly and helpfulCheryl M. | Overall Experience
Everything was good nice customer service recommended to anyoneGary T.
El cliente no dejó un comentario.Wilson B.
PickUp process was smooth and easy. I would suggest sending renter's a list of directions before the day of pickup to ensure that they are prepared.Arnell J.
They contacted me directly to confirm everything, and everything was in order when I arrived. No issues with pickup at all.Shawn B.
El cliente no dejó un comentario.Robert B.
Verrrry good! ThanksRENAT I.
There was no one present at the location when we dropped the rental off. We tried to call multiple times prior to dropping off the truck but the phone number listed was a fax line. I wasn't comfortable leaving the truck at the location without anyone inspecting, but we dropped the key and contract in the drop box and left.STEVEN MATTHEW W.
I returned the truck in one day and they still charge me 2 daysNirav P.
El cliente no dejó un comentario.Andrea R.
The gas mechanism seemed to be broken. You could only put a little gas in at a time because it would shut off constantly. It took over 20 minutes to fill up the truck.Mary Valerie L.
Make sure renter knows process of picking up after hours and who to call to get in lock box.Sondra Q.
El cliente no dejó un comentario.Ben B. | Overall Experience
Better customer service representative not at the location but on the phone this was my 1st time every doing this and I called 2 of them hung up after I was te telling them that i was doin it right but the app wouldn't let me upload my driver license.Christopher P.
El cliente no dejó un comentario.Ben B.
El cliente no dejó un comentario.CONNIE J.
El cliente no dejó un comentario.Richard S.
When I picked up the vehicle, nobody was there to provide me the keys. I had to wait another 1.5 hours in order to receive the key to the truck. I had people coming to my house to move and had to ask people to juggle their schedules b/c of this. Also, I asked for furntiure pads but I didn't receive any in the truck. I was charged $40 inadvertently. Please adjust bill to reflect the tardiness in getting the keys and not ever receiving furntiure pads. Thanks, RickRicky M.
tried contacting by phone - no answer, no acknowledgement of voice mail msg, no return call. chosen as return location = most convenient. otherwise - they suck. would not choose to do business with this location.John S.
The inside of the truck, front and back, was filthy. We had to clean out the back before we could load any of our stuff in there. There was something all over the walls that looked like blood. The appliance and furniture dollies that we rented and needed were not in there and we could not get in touch with anyone to try to get one and still have not been able to get anyone on the phone at this location for the last 10 days. My husband spoke with someone at Uhaul that credited us for these 2 things, thankfully. I'm not one to ever leave a reting like this, but this was bad. We had one day to move all of this stuff and needed the items we rented to move it and did not need to spend 30-45 mintues of our time trying to clean out the truck in order to not ruin our furniture.Knox W.
El cliente no dejó un comentario.Judy T.
I was charged for mileage and not sure why when I went from the rental facility to the gone I was packing, straight to the home I was moving to and then straight to the uhaul facility to return it.Sandra H.
Cab was filthy.DOUGLAS J.
The staff smoke in the office. It was overwhelming when you enter.JANET C.
We needed a 26 ft truck and received a 20 ft truck. We weren't able to fit everything in that truck causing multiple trips in borrowed pick up truck. Made for a very stressful move.Ben M.
El cliente no dejó un comentario.john B.
Excellent customer service! Paid close attention to details. Welcoming atmosphere!LaToya B.
El cliente no dejó un comentario.CHARLES T.
This was our second time to use this facility, and I can't say enough good things about it. The staff was super friendly and accommodating during a difficult transition. I'd highly recommend them!Carrie H. | Overall Experience
Tara at the local site was great. The booking and customer service at the corporate level was terribly. Pickup location changed 3 times, on hold for more than 12 minutes when calling to confirm and no bending at needing to pick up before 1030 am. Thankfully Tara allowed me to pick up a day early (had to pay extra) just so I could have the trailer and 8 am. Why is there no pickup early in the am? And moving the location is extremely frustrating.Shelley F.
El cliente no dejó un comentario.Thomas W.
El cliente no dejó un comentario.JACQUETTA J.
El cliente no dejó un comentario.Richard M.
The problem is UHAUL doesn't tell you that UHaul "hours" are different from the rental pickup location. Had to do self pickup that was a 30 minute fiasco. Had to re-do photos time and again. Much easier to do a face to face pickup and return.James S.
We brought it back on a Sat. when no one was there. But the place was clean and easy access.KIM E.
We were scheduled to pick up Uhaul on Old Brandon Rd in Jackson at Bait Shop Betsies, but the uhaul was not there. The lady at location made calls and explained we would have to drive several additional miles in opposite direction to pick up a truck. This took an additional hour and a half, making us late meeting with movers. The truck not being where it was supposed to be created a series of people having to change their preplanned schedule. Very stressful...Terry W.
El cliente no dejó un comentario.Susan H.
Had a great experienceDeana B.
El cliente no dejó un comentario.Terri C.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.Ryan J.
El cliente no dejó un comentario.Eric P.
El cliente no dejó un comentario.RODNEY W.
El cliente no dejó un comentario.ROBERT M.
I pulled up to drop off and encountered a woman who was to busy talking on here cell phone to even get out of her car to show me where to park the trailer very unprofessional.JAMES S.
Was impressed that the worker put stickers on the dings. Haven't had that done before. Very friendly. I was sent to this location because the truck wasn't at the location I had specified. It worked out in the end, though.Spencer S.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Cedric V.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.tom M.
El cliente no dejó un comentario.Denice H.
El cliente no dejó un comentario.willie W.
El cliente no dejó un comentario.Samuel Y.
No one was there when we dropped off the Uhaul and no one answered the phone number I called to check on where to leave it.MARY B.
El cliente no dejó un comentario.Danel C.
El cliente no dejó un comentario.Lea B.
El cliente no dejó un comentario.James R.
Location was closed.Johnny M.
El cliente no dejó un comentario.SYNETHA G.
El cliente no dejó un comentario.deborah A.
Bigger check out office. Equipment every where. Door propped open to control temp.Charles N.
El cliente no dejó un comentario.NANCY E.
El cliente no dejó un comentario.ROBERT R.
Office was closed.Jenell T.
El cliente no dejó un comentario.GENE R.
Agent at this location provided above average service during the rental contract process.ALAN S.
Awesome service.BRIAN W.
El cliente no dejó un comentario.STEPHANIE W.
That depends on what image you want to convey. The overall experience was "functional". I wanted a trailer. I got a trailer. As far as professionalism, the office was messy and disorganized. The clerk, although friendly and helpful, was "VERY casual"....as if to say, "You want a trailer? Here's a trailer." All of this is okay. But, it's not what I have experienced as the "U-Haul way" in the past. I hope I don't get anyone in trouble or make anyone angry....just my observations....you know...since you asked. :)KEN R.
El cliente no dejó un comentario.NICKI F.
El cliente no dejó un comentario.Clifford A.
El cliente no dejó un comentario.Hannah R.
El cliente no dejó un comentario.SANDRA V.
El cliente no dejó un comentario.HANNAH R.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.ROBERT W.
El cliente no dejó un comentario.LORI P.
Kristy and Gloria are always so helpful! I truly appreciate their assistance and making the rental experience easy and enjoyable! Thank you so much!William B.
El cliente no dejó un comentario.FRED T.
Really good customer service.Charges were explainedt to eliminate any problems.Thank you.CHARLES B.
El cliente no dejó un comentario.SONJA J.
The lady smoked in the office where you had to do your paperwork and it was an unpleasant environment. Sine everywhere is smoke free now it really bothered me. She was very kind though and did a good job.CAROL J.
Could not have been more helpful.Richard H.
There was a mix-up with the truck. It had a different number than what was on the truck. However, they helped me find a car hauler at the Pearl location. The manager at that location was fantastic and very helpful.JASON E.
Great experience. Very efficient check in and out. Ready on our arrival. Very clean van. Pricey with the mileage fee and having to top off fuel, but what isn't these days.Angela Y.
Dropped off after hours.DONNA V.
Christy was great. Good customer service. Very frendlySYLVIA H.
El cliente no dejó un comentario.David H.
El cliente no dejó un comentario.KELLY C.
El cliente no dejó un comentario.Earl H.
I want a receipt for my credit card records. What we got at our pickup point the lady at our drop off location threw away. Your email stated a receipt attached but it is a copy fo the original contract instead.ROLAND R.
El cliente no dejó un comentario.JASON B.
El cliente no dejó un comentario.BILLY D.
I have already sent you an extended e-mail about my whole experience and I expect someone to conteact me!RONALD T.
El cliente no dejó un comentario.JESSICA L.
There was some misinformation somewhere along the line. Wen I tried to call and remedy the situation, the customer service I received was atrocious. The people with whom I dealt in person were friendly, but my call center experience was highly displeasing. I am very dissatisfied with UHaul and find it very unlikely that I will be using the company again.JEFF L.
El cliente no dejó un comentario.TANYA L.
very small office space but friendly staffREGINA F.
My experience at this location was the only bright spot in a very frustrating experience with UHaul. I reserved a truck a week in advance from a location in Madison, MS. The day before picking up the truck, I called the Madison location to check in only to find out that the size of truck I needed was not available. They directed me to a Flora, MS location where again I was told they did not have the size truck I needed. Upon calling UHaul to straighten the matter out, I was sent to this location in Brandon, MS. The friendly staff at Crossgates Corporate Storage almost saved UHaul from ruining my moving experience. Overall, the online reservation service has disappointed me, and I will consider other moving truck rental companies for my next move. See my Rental drop off location comments for more info.EDWARD G.
El cliente no dejó un comentario.WILLIAM W.
god folksDAVID M.
need more help to hook up trailorsRAYFORD Y.