Customer Reviews for Cross Roads Storage & Gifts
(U-Haul Neighborhood Dealer)

81 reviews

770 Hwy 25 W   Castalian Springs, TN 37031

(615) 374-7872

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 374-7872

770 Hwy 25 W
Castalian Springs, TN 37031

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Definitely should review the contract with customers and explain things like the mileage limit.

Taylor Cadenhead 
Rating:
5.0

Truck needed oil and shut off in the Middle of my trip plus I was charged an extra 70 for keeping it an extra day

Michelle Flores 
Rating:
5.0

People were awesome to deal with. Friendly and helpful

Toni lazenby 
Rating:
5.0

Great customer service at Cross Roads Storage & Gifts.

Jim Ramsey 
Rating:
5.0

Customer did not leave a comment.

Robert Headley 
Rating:
5.0

Great help

Phillip Bryant 
Rating:
4.0

Customer did not leave a comment.

William Glover 
Rating:
5.0

Professional and helpful

Eden Marsh 
Rating:
5.0

Customer did not leave a comment.

JAMIE RICE 
Rating:
5.0

Customer did not leave a comment.

Charles Swann 
Rating:
5.0

Keep doing what you are doing.

Jason Aulds 
Rating:
5.0

Customer did not leave a comment.

Doug Lyles 
Rating:
5.0

None, thank you so much.

stephen garcia 
Rating:
5.0

I liked the owners. They did real well with me, thank you

paul hughey 
Rating:
5.0

Customer did not leave a comment.

brian farris 
Rating:
5.0

Customer did not leave a comment.

Matthew Schoenemann 
Rating:
3.0

Customer did not leave a comment.

ROY CECIL 
Rating:
5.0

Friendly people had crossroads storage with rent there every time

Michael Edwards 
Rating:
5.0

Everything was perfect

Michael Edwards 
Rating:
3.0

Customer did not leave a comment.

Andrew Ames 
Rating:
5.0

The folks at this site we’re outstanding and very helpful. Superb customer service

Tony Young 
Rating:
3.0

Customer did not leave a comment.

Ken Daniels 
Rating:
3.0

More employees to help customers had to hook trailer myself

Anthony Anderson 
Rating:
5.0

Customer did not leave a comment.

Rodney Pryor 
Rating:
5.0

Wonderful people and they were easy to work with ! 5 stars

STEVE GRAVES 
Rating:
4.0

Customer did not leave a comment.

Melody Binschus 
Rating:
5.0

Customer did not leave a comment.

Vernon Howell 
Rating:
5.0

Customer did not leave a comment.

Anthony Cooper 
Rating:
5.0

Customer did not leave a comment.

RONNIE INMAN 
Rating:
5.0

Customer did not leave a comment.

Sarah Burnett 
Rating:
5.0

Customer did not leave a comment.

Raymond Roberts 
Rating:
5.0

Customer did not leave a comment.

Tim Bumgardner 
Rating:
2.0

Cancelled my order because I wasn't there at 7 AM. What's that shit? They forgot moving blankets.

Tom Driscoll 
Rating:
5.0

nothing! excellent customer service

Donna Silcox 
Rating:
5.0

Customer did not leave a comment.

Gregory Blakey 
Rating:
5.0

Customer did not leave a comment.

Cyril Work 
Rating:
4.0

Customer did not leave a comment.

Lisa Onufer 
Rating:
5.0

Customer did not leave a comment.

Carolyn Moore 
Rating:
5.0

Great

FRANK HULTIN 
Rating:
3.0

The lady was not very nice during the ordering process. She acted like we were bothering her when we had a question about the usual. The truck had less gas than what was reported. The back of the truck was nasty. They also did not tell us the furniture pads were rented we thought we had purchased them and had left some in Tennessee so we had to purchase them.

John Ray 
Rating:
5.0

Outstanding customer service, everything was ready when I arrived.

Bradley McClure 
Rating:
5.0

Nice service

Rafael Marroquin 
Rating:
5.0

Outstanding service . I will be renting another truck from here.

Bradley McClure 
Rating:
5.0

This location is amazing

TJ Pardue 
Rating:
4.0

Customer did not leave a comment.

Heather Eatherly 
Rating:
4.0

Customer did not leave a comment.

Heather Eatherly 
Rating:
5.0

Customer did not leave a comment.

Michael Brashear 
Rating:
3.0

Customer did not leave a comment.

Joseph Nolan 
Rating:
5.0

Customer did not leave a comment.

Sharon Holman 
Rating:
5.0

Very pleasant experience.

Richie Langford 
Rating:
5.0

Try doing some maintenance on the trailers. I could have bought a used car hauler in better shape than what i paid to rent the broken beat up one uhaul provided. The tie down ratchets were rusted so bad they didnt work properly. I had to stop every 50 to 100 miles to put the tie downs back on because they kept coming completely undone. This made for a long trip to Arizona from Tennessee. The trailer was just in overall bad condition. I have rented car haulers through uhaul 3 other times and never got anything as poor as the one I got this time.

Jason Plein 
Rating:
5.0

Customer did not leave a comment.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

Justin Booker 
Rating:
5.0

Customer did not leave a comment.

Timothy Buckner 
Rating:
5.0

Great people and service

Clarence Hall 
Rating:
5.0

Lower the price

William Bates 
Rating:
5.0

Customer did not leave a comment.

JEFF COLLINS 
Rating:
4.0

Customer did not leave a comment.

DAVID PARKER 
Rating:
4.0

Customer did not leave a comment.

TROY AZBELL 
Rating:
5.0

Customer did not leave a comment.

Fredric Nisenholz 
Rating:
5.0

Customer did not leave a comment.

Richard Rippeto 
Rating:
5.0

Great people

Johnny Shortridge 
Rating:
5.0

Customer did not leave a comment.

Preston Lewis 
Rating:
5.0

Customer did not leave a comment.

tina morris 
Rating:
5.0

Very helpful and friendly.

Herman Irby 
Rating:
5.0

Great service!

DAVID STORY 
Rating:
5.0

Customer did not leave a comment.

Ashley Smith 
Rating:
4.0

Customer did not leave a comment.

MELISSA SPALDING 
Rating:
4.0

Customer did not leave a comment.

Mishcelle Hambrecht 
Rating:
3.0

Not open when equipment returned. No convenient area to leave equipment during after hours. Would be most helpful for uHaul to provide phone numbers for locations!

Ernest Rucker 
Rating:
3.0

Customer did not leave a comment.

TJ AKERS 
Rating:
5.0

Great location.

Elisha Cox 
Rating:
5.0

Everything was great!

LeighAnn Amos 
Rating:
3.0

Call customer prior to scheduling pick up time to ensure the time selected will work. I had to call and change the pick up time, and they were kind of rude about it.

Stephanie Angell 
Rating:
5.0

Customer did not leave a comment.

Lana Flores 
Rating:
5.0

This location is operated by a really nice guy. I had issues with a u haul employee who changed the pickup location less than an hour before pickup and was rude. Thankfully her manager responded to my email and did what he could to make it right.

John Hughes 
Rating:
5.0

Customer did not leave a comment.

MICHAEL PRUITTE 
Rating:
4.0

Customer did not leave a comment.

Jessica McEwen 
Rating:
5.0

Customer did not leave a comment.

DAVID CALHOUN 
Rating:
5.0

Customer did not leave a comment.

JUDY DOYLE 
Rating:
5.0

Great to work with.

ELISHA COX 
No reviews have been submitted for this location.

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