Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Definitely should review the contract with customers and explain things like the mileage limit.
Taylor Cadenhead
Rating:
5.0
Truck needed oil and shut off in the Middle of my trip plus I was charged an extra 70 for keeping it an extra day
Michelle Flores
Rating:
5.0
People were awesome to deal with. Friendly and helpful
Toni lazenby
Rating:
5.0
Great customer service at Cross Roads Storage & Gifts.
Jim Ramsey
Rating:
5.0
Customer did not leave a comment.
Robert Headley
Rating:
5.0
Great help
Phillip Bryant
Rating:
4.0
Customer did not leave a comment.
William Glover
Rating:
5.0
Professional and helpful
Eden Marsh
Rating:
5.0
Customer did not leave a comment.
JAMIE RICE
Rating:
5.0
Customer did not leave a comment.
Charles Swann
Rating:
5.0
Keep doing what you are doing.
Jason Aulds
Rating:
5.0
Customer did not leave a comment.
Doug Lyles
Rating:
5.0
None, thank you so much.
stephen garcia
Rating:
5.0
I liked the owners. They did real well with me, thank you
paul hughey
Rating:
5.0
Customer did not leave a comment.
brian farris
Rating:
5.0
Customer did not leave a comment.
Matthew Schoenemann
Rating:
3.0
Customer did not leave a comment.
ROY CECIL
Rating:
5.0
Friendly people had crossroads storage with rent there every time
Michael Edwards
Rating:
5.0
Everything was perfect
Michael Edwards
Rating:
3.0
Customer did not leave a comment.
Andrew Ames
Rating:
5.0
The folks at this site we’re outstanding and very helpful. Superb customer service
Tony Young
Rating:
3.0
Customer did not leave a comment.
Ken Daniels
Rating:
3.0
More employees to help customers had to hook trailer myself
Anthony Anderson
Rating:
5.0
Customer did not leave a comment.
Rodney Pryor
Rating:
5.0
Wonderful people and they were easy to work with ! 5 stars
STEVE GRAVES
Rating:
4.0
Customer did not leave a comment.
Melody Binschus
Rating:
5.0
Customer did not leave a comment.
Vernon Howell
Rating:
5.0
Customer did not leave a comment.
Anthony Cooper
Rating:
5.0
Customer did not leave a comment.
RONNIE INMAN
Rating:
5.0
Customer did not leave a comment.
Sarah Burnett
Rating:
5.0
Customer did not leave a comment.
Raymond Roberts
Rating:
5.0
Customer did not leave a comment.
Tim Bumgardner
Rating:
2.0
Cancelled my order because I wasn't there at 7 AM. What's that shit? They forgot moving blankets.
Tom Driscoll
Rating:
5.0
nothing! excellent customer service
Donna Silcox
Rating:
5.0
Customer did not leave a comment.
Gregory Blakey
Rating:
5.0
Customer did not leave a comment.
Cyril Work
Rating:
4.0
Customer did not leave a comment.
Lisa Onufer
Rating:
5.0
Customer did not leave a comment.
Carolyn Moore
Rating:
5.0
Great
FRANK HULTIN
Rating:
3.0
The lady was not very nice during the ordering process. She acted like we were bothering her when we had a question about the usual. The truck had less gas than what was reported. The back of the truck was nasty. They also did not tell us the furniture pads were rented we thought we had purchased them and had left some in Tennessee so we had to purchase them.
John Ray
Rating:
5.0
Outstanding customer service, everything was ready when I arrived.
Bradley McClure
Rating:
5.0
Nice service
Rafael Marroquin
Rating:
5.0
Outstanding service . I will be renting another truck from here.
Bradley McClure
Rating:
5.0
This location is amazing
TJ Pardue
Rating:
4.0
Customer did not leave a comment.
Heather Eatherly
Rating:
4.0
Customer did not leave a comment.
Heather Eatherly
Rating:
5.0
Customer did not leave a comment.
Michael Brashear
Rating:
3.0
Customer did not leave a comment.
Joseph Nolan
Rating:
5.0
Customer did not leave a comment.
Sharon Holman
Rating:
5.0
Very pleasant experience.
Richie Langford
Rating:
5.0
Try doing some maintenance on the trailers. I could have bought a used car hauler in better shape than what i paid to rent the broken beat up one uhaul provided. The tie down ratchets were rusted so bad they didnt work properly. I had to stop every 50 to 100 miles to put the tie downs back on because they kept coming completely undone. This made for a long trip to Arizona from Tennessee. The trailer was just in overall bad condition. I have rented car haulers through uhaul 3 other times and never got anything as poor as the one I got this time.
Jason Plein
Rating:
5.0
Customer did not leave a comment.
David Anderson
Rating:
5.0
Customer did not leave a comment.
Justin Booker
Rating:
5.0
Customer did not leave a comment.
Timothy Buckner
Rating:
5.0
Great people and service
Clarence Hall
Rating:
5.0
Lower the price
William Bates
Rating:
5.0
Customer did not leave a comment.
JEFF COLLINS
Rating:
4.0
Customer did not leave a comment.
DAVID PARKER
Rating:
4.0
Customer did not leave a comment.
TROY AZBELL
Rating:
5.0
Customer did not leave a comment.
Fredric Nisenholz
Rating:
5.0
Customer did not leave a comment.
Richard Rippeto
Rating:
5.0
Great people
Johnny Shortridge
Rating:
5.0
Customer did not leave a comment.
Preston Lewis
Rating:
5.0
Customer did not leave a comment.
tina morris
Rating:
5.0
Very helpful and friendly.
Herman Irby
Rating:
5.0
Great service!
DAVID STORY
Rating:
5.0
Customer did not leave a comment.
Ashley Smith
Rating:
4.0
Customer did not leave a comment.
MELISSA SPALDING
Rating:
4.0
Customer did not leave a comment.
Mishcelle Hambrecht
Rating:
3.0
Not open when equipment returned. No convenient area to leave equipment during after hours.
Would be most helpful for uHaul to provide phone numbers for locations!
Ernest Rucker
Rating:
3.0
Customer did not leave a comment.
TJ AKERS
Rating:
5.0
Great location.
Elisha Cox
Rating:
5.0
Everything was great!
LeighAnn Amos
Rating:
3.0
Call customer prior to scheduling pick up time to ensure the time selected will work. I had to call and change the pick up time, and they were kind of rude about it.
Stephanie Angell
Rating:
5.0
Customer did not leave a comment.
Lana Flores
Rating:
5.0
This location is operated by a really nice guy. I had issues with a u haul employee who changed the pickup location less than an hour before pickup and was rude. Thankfully her manager responded to my email and did what he could to make it right.