Customer Reviews for Crockett Sales & Rentals
(U-Haul Neighborhood Dealer)

461 reviews

1505 E Loop 304   Crockett, TX 75835

(936) 544-4831

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(936) 544-4831

1505 E Loop 304
Crockett, TX 75835

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 9 am–1:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Lubricate the rachets on the Car Dolly, it took a bit to get them open. Gentleman was pleasant and easy to work with.

JERRY BLANTON 
Rating:
5.0

They were extremely helpful and very kind and down to earth people. I liked their location and how friendly and helpful they were to me.

Joseph Okeefe 
Rating:
5.0

Customer did not leave a comment.

Pamela Vickers 
Rating:
5.0

Great

Mat Guinn 
Rating:
5.0

Customer did not leave a comment.

Tracy Brown 
Rating:
5.0

Everything went well and expeditiously

Frederick Butler 
Rating:
5.0

Great place to store items, friendly staff and easy to access anytime.

Gerald Beckwith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TERRY NELSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Powers 
Rating:
1.0

Remove uhaul location from this location.

PENNY ROE 
Rating:
5.0

Nice folks. Excellent experience. I would recommend and will rent from them again.

Joe Mitchell 
Rating:
5.0

Everything went smoothly! Great customer service and would highly recommend the Crockett location!

Steven Brown 
Rating:
5.0

Customer did not leave a comment.

Kelly Rogers 
Rating:
2.0

Customer did not leave a comment.

Crystal Kihwili 
Rating:
4.0

Customer did not leave a comment.

Lynn Markham 
Rating:
3.0

We had to drive about an hour ti get truck One was not available at location requested

Chase Ludtke 
Rating:
5.0

Customer did not leave a comment.

Michael Woods 
Rating:
5.0

Keep up the good work, I was very satisfied,and you will be highly recommended, Thank you!

Marvis Collier 
Rating:
5.0

Customer did not leave a comment.

Kathryn Moore 
Rating:
5.0

Nothing I can think of to improve on. All went well.

Steven Moreland 
Rating:
5.0

Customer did not leave a comment.

GABRIEL MOORE 
Rating:
3.0

Customer did not leave a comment.

Patsie Watson 
Rating:
5.0

A faster in store internet connection and/or computer is needed to speed up customer transactions.

Michael Vickery 
Rating:
4.0

Customer did not leave a comment.

JOHN WALKER 
Rating:
5.0

Great folks and Crockett. Thanks so much!

Elizabeth Julian 
Rating:
4.0

Improve parking conditions

JOE ENGLE 
Rating:
3.0

Don't assure customers pick up would be easy at Hwy 19 location when they are closed. Train phone reps to be more courteous and respectful.

Lou Ann Bransford 
Rating:
5.0

Customer did not leave a comment.

Robert Houston 
Rating:
5.0

Customer did not leave a comment.

Robert Houston 
Rating:
5.0

Customer did not leave a comment.

richard gibbons 
Rating:
1.0

Originally placed reservation with this establishment- attempted to pick up truck- no knowledge of business closing and attempted for two hours to get 24/7 service working- on phone 5x with know help with service

Jo Richardson 
Rating:
3.0

The business was closed when I dropped off the trailer. I had to back the trailer into position and un-hitch it myself and since the was no jack to raise the tongue off the ball.

John Wells 
Rating:
5.0

Customer did not leave a comment.

palmia mcknight 
Rating:
5.0

Love this spot!!!

Monica Pierre 
Rating:
4.0

Customer did not leave a comment.

RONALD GILL 
Rating:
5.0

Customer did not leave a comment.

Johnny Hill 
Rating:
5.0

Customer did not leave a comment.

danny cosmi 
Rating:
5.0

self check in is horrible and did not work.

edward powell 
Rating:
5.0

Customer did not leave a comment.

Chris Brown 
Rating:
3.0

Customer did not leave a comment.

Timothy Noreen 
Rating:
5.0

Customer did not leave a comment.

helga stewart 
Rating:
4.0

Could have been a little cleaner

Weldon Hudson 
Rating:
5.0

Customer did not leave a comment.

gidgett mcknight 
Rating:
5.0

Customer did not leave a comment.

JAMORRIS WHITSEY 
Rating:
1.0

It says there were open but when I got there it was closed and then I was charged more than what was to be charged

Christina Castro 
Rating:
5.0

I have nothing but good things to say about this company.... Easy process, simple and fast. nice new equipment..

FREDERICK BUTLER 
Rating:
5.0

Met all of our needs. Wonderful, helpful people. I would highly recommend them

SUSAN MARSH  |  Overall Experience 
Rating:
3.0

We had to hook up the auto transite and the light connector for the auto transite did not work. So we just switched it with another in his lot.

todd Block 
Rating:
5.0

Good customer service

lb ligon 
Rating:
5.0

Friendly customer service at this location. Very pleasant people. Willing to help customers.

Esmeralda Gonzales 
Rating:
5.0

Very easy to work with and friendly.

Gary Fields 
Rating:
5.0

nothing quick simple friendly transaction

ROBERT NIX 
Rating:
5.0

Susan was great.

JoAnn Bullock 
Rating:
4.0

wanted somewhere closer to drop off cost me more gas to drive to drop off point..also wanted my month of free storage and didnt get it

karen seabolt 
Rating:
5.0

N/A

jerry stolarski 
Rating:
5.0

Customer did not leave a comment.

Adam Miller 
Rating:
3.0

When we picked up the truck, our order of a furniture dolly and a dozen furniture pads were not in the truck. There was also no contract in the truck. We got a dolly from the business dock and 11 pads from a truck parked next door. These pads had been used by the previous customer and that was apparent. Ther was not a dozen in that truck.

Harlon Pickett 
Rating:
5.0

There was some grass and dirt we had to sweep out, but otherwise it was fantastic. Thanks so much!

Barbara Finch 
Rating:
5.0

Customer did not leave a comment.

MARK COAD 
Rating:
5.0

Customer did not leave a comment.

STEPHEN JUE 
Rating:
2.0

Charged 42.00 and don’t know why

Don Stringer 
Rating:
5.0

Perfect! Thank you !

ELIZABETH AMICK 
Rating:
3.0

The location was closed during published business hours Your 800 number customer service is non existent. Called for help and was never connected to a human being.

JOHN DRAUGHON 
Rating:
5.0

Mr Jim was so helpful and friendly. He was able to accommodate not 1 but 2 trucks for us last minute.

Bryan Banks 
Rating:
5.0

Customer did not leave a comment.

JOE ENGLE 
Rating:
5.0

Not sure you could do anything better.

John Vayo 
Rating:
5.0

Customer did not leave a comment.

JENNIFER ROBBINS 
Rating:
4.0

Customer did not leave a comment.

micheal whelan 
Rating:
5.0

Customer did not leave a comment.

ANN FISHER 
Rating:
5.0

None

John Garner 
Rating:
5.0

The trailer was brand new and super easy to use. The staff was very friendly and helpful with information about the area.

STEPHEN JUE 
Rating:
5.0

Very professional and well equipped facility. Personnel were very friendly and helpful.

Michael Harper 
Rating:
5.0

Customer did not leave a comment.

Wendy Adams 
Rating:
5.0

Nothing. They were very helpful!

Dlaine Mattox 
Rating:
3.0

Customer did not leave a comment.

MICHAEL MAIDEN 
Rating:
4.0

none

ROBERT NIX 
Rating:
5.0

Customer did not leave a comment.

Michael Stubbs 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VICKERY 
Rating:
5.0

The staff at this location were great to work with and the truck was just what we had reserved. I guess it has just been too long since I have ridden in a U-Haul truck. It was very noisy, seals in windows etc. let in tons of road noise. The suspension on the truck was not good. It needed shocks. Every bump we hit, sounded and felt like a bomb had gone off under us.

Douglas Vilbaum 
Rating:
5.0

Customer did not leave a comment.

MICHAEL VICKERY 
Rating:
5.0

Customer did not leave a comment.

SUKANSAS MCCULLOUGH 
Rating:
5.0

Customer did not leave a comment.

Shannon Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Allen Remaly 
Rating:
5.0

Customer did not leave a comment.

JAMES BAILEY 
Rating:
1.0

Customer did not leave a comment.

Brenda Burchard 
Rating:
5.0

Customer did not leave a comment.

Rod Blair 
Rating:
1.0

I made my reservation online for 4:15, showed up at 3:40 just as the lady was about to lock up and leave. Was told they close at 4, so why was I allowed to make a pickup reservation for 4:15? After completing paperwork, the lady left and my children and I loaded the trailer ourselves only to discover it had a flat tire after we pulled it out of the knee high weeds. I was not available to get anyone by phone so we had to fill it up with air twice during the time we had it.

JOHNNA SANDIFER 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS STEPHENS 
Rating:
5.0

Customer did not leave a comment.

EDDIE ELEMS 
Rating:
5.0

👌

GILBERTO ACOSTA 
Rating:
5.0

Customer did not leave a comment.

Joshua Schulle 
Rating:
2.0

The person was not friendly. No help was offered or given taking off trailer the dis count for a clean trailer was not given that is posted in side the trailer.

Philip Wagoner 
Rating:
3.0

Just caught them understaffed for the day !

Garrett Jerry 
Rating:
3.0

They are under staffed.

Garrett Jerry 
Rating:
5.0

Customer did not leave a comment.

CHARLES PILAND 
Rating:
5.0

Customer did not leave a comment.

ROBERT COPUS 
Rating:
5.0

Customer did not leave a comment.

blake hoffman 
Rating:
3.0

I am a non smoker and I know you can't stop people from smoking in the rental but it smelled so bad of smoke and there were ashes everywhere in the cab. There was a sticky mess in all of the cup holders. Not to mention the current situation the vehicle should be cleaned.

BARTHOLOMEW STONE 
Rating:
5.0

Crockett was very helpful in my uhaul services. Thank you so much.

JENNIFER BARNES 
Rating:
5.0

Thumbs up!

MARK GILES 
Rating:
5.0

Customer did not leave a comment.

Kenneth Foth Sr 
Rating:
5.0

Customer did not leave a comment.

Jimmie Sandlin 
Rating:
2.0

You can honor a confirmed reservation. I reserved a 26' truck. The day before I was to pick up, the owner called me to tell me that someone else, someone without a reservation, needed the truck to move to Conroe. I confirmed my reservation for the truck for January 2, 2021. When I arrived on January 2nd, the owner informed me that UHAUL overrode his decision and gave the truck the the person without a reservation. I do not believe that someone overrode the decision. I believe that more money was to be made with the secondary client, regardless of the fact that I am a repeat customer to that particular location. What can be done is that reservations can be honored. Crockett is very small and rental venues very limited. Honor and integrity are important to me an should be to the brand. Because I had to get a smaller truck, I had to pay the movers for more hours because the 20' truck could not accommodate all of my belongings in one travel trip.

CHANEL HOWARD 
Rating:
1.0

This place dies not have free storage for a month. Never had. Please update your records. Had to make other arrangements in a hurry, last minute.

Millie Cloer  |  Reservation 
No reviews have been submitted for this location.

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