Truck wasn't cleaned out. Water Bottle in front seat and dirty. Window handle was broke couldn't roll it down. Abs light would come on and go offKevin B.
Customer Reviews for Crest Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Royce M.
This is my second time visiting this location, both times could not have went better. Great quality and the straight forward service here make it simple as a customer. ¡Gracias!Kyle L.
Plz make it easier to just pick up a truck at a location. Scheduled two weeks in advance to pick up a truck from here. Without the owners this process would have been very difficult. Logistics on uhauls end could be improvedJohn T.
El cliente no dejó un comentario.Javonne C.
Thanks for going above and beyond. I needed a truck asap and Chris and Kyle jumped on the horn to find one. Ed was easy to work with; he got us on our way in no time at all. Didn't know this location existed so the next time we need a truck, we know where to go!Shelly P.
El cliente no dejó un comentario.ALEXIS W.
El cliente no dejó un comentario.Tim L.
Super helpful staff. Very convenient location for me to drop the truck. They processed me in less than 2 minutes. Very clean storage facility. Thank you!!Mark S.
Staff was very helpful, knowledgeable and kind. I appreciate all the help.Bradlee H.
El cliente no dejó un comentario.Gwen B.
El cliente no dejó un comentario.David N.
Don was extremely helpful from the moment we called on the phone to reserve the truck to checking it out to us and turning it in. It was a convenient location, the truck was ready for us when we got there and the turn in was also fast. We had a great experience!Amanda C.
Don't lose what you have at crest y'all done good Thank youStewart G.
El cliente no dejó un comentario.Santos A.
Always very helpful. Equipment and truck always ready. Excellent choice , excellent customer serviceRose B.
The only problem with this location is to return large trucks after hours. There's almost no parking place outside the gate to leave a large truck.nasima A.
Truck was overheating. Very bad truck. Very slow. Was overchargedTshiaba T.
El cliente no dejó un comentario.Joey R.
Easy to rent from Crest Storage. Highly recommend.Donald C.
El cliente no dejó un comentario.Abhinit B.
Please advise that straps and covers are not available and need to find elsewhere.Catharine T.
El cliente no dejó un comentario.Omesh G.
Customer service was great, rental was fueled and ready on arrival, and the return process was simple. I would recommend for future/current needs.KEVIN B.
El cliente no dejó un comentario.Michael W.
Just continue doing what you been doing. Service was outstanding!Tiwana W.
El cliente no dejó un comentario.Imran K.
Did not have the dolly I had rented in the truck so I had to go rent one elsewhereMadison G.
Great folks and service!Taylor V.
I called in with the reservation number to extend the rental for one day and it was an issue. Someone on the 1800 had put a note in the system to not let the wife extend and she proceed to give me a very hard time time. Uhaul use to be the place to go for rental but it seems to be getting a low in customer service. Long waiting lines, rude customer service at the 800 number. Vehicle not available when you get to the location, etc. This rating is not for this location. Either make you web site work as it should or get better customer service people.Reno M.
For me nothing. Everything for me went perfect from rental to return, nice equipment.Phillip B.
El cliente no dejó un comentario.Randy S.
El cliente no dejó un comentario.Daniel L.
Super friendly! They made the process so easy!Jenny K.
Great experience! Very friendly staff!Michael K.
It was a smooth and satisfactory rental experience. The folks at Crest Self Storage were terrific! The only thing I can think of with regard to improvement would be to possibly offer discounts for extra days/extended rentals.Jane Z.
They didn't have equipment to rent but staff was helpful and truck was as expected. No wait.Jason H.
Fast and very friendly service! Pick-up and drop-off was effortless. Will definitely use their service again.Cindy H.
El cliente no dejó un comentario.Kayla W.
El cliente no dejó un comentario.Rebecca W.
El cliente no dejó un comentario.Joe M.
El cliente no dejó un comentario.Brandon L.
The online check in process was not smooth and took almost 30 minutes. We kept being logged out of the system while trying to upload the required pictures.David O.
The gentlemen who checked me out at Crest Self Storage was knowledgable, courteous and efficient. He runs an excellent business,Joe M.
El cliente no dejó un comentario.Kosal K.
El cliente no dejó un comentario.Rocio A.
The procedure to rent definitely centers around smartphone usage. There should be non-smartphone options available also.Alice H.
Friendly staff and easy to do business with.GREGORY F.
My order was supposed to contain a dolly which supposedly been already in truck! No dolly available, which no one told me. I had to call back and was told the carry dolly's. This was an inconvenience, as to where I had to carry all my furniture up two flights of stairs which caused me to throw my back out as well.DESHONIA H.
El cliente no dejó un comentario.Kimberley E.
Reserved at one location. Trailer was not in usable condition. Had to go to another location to get a trailer.Garry V.
GREAT EXPERIANCE, AT BOTH THE STEMMONS AND THE CREST LOCATIONS.Shannon A.
When I rented a 10 ft box truck at this location, I was charged for insurance without being asked if I wanted to add coverage. I noticed it when I turned the truck back in and saw the price was higher than I calculated. Ed (the guy who rented the truck to me) was adamant that he asked me if I wanted insurance. I tried explaining to him I have full coverage (that covered this rental) plus renters insurance so why would I add a third? He was argumentative and we ended up going in circles. You can tell he was biting his tongue by the look on his face when we agreed to disagree. Of course I'm the one who gets screwed with no refund. They can keep the money this time but they lost a repeat customer. Never going back to this branch. I'm not alleging they nickel & dime people and probably was a misunderstanding (on his end). Nevertheless, handled totally unprofessionally. Did this review hoping this doesn't happen to anymore else.Jacob P.
El cliente no dejó un comentario.Marcelo F.
El cliente no dejó un comentario.Micheal B.
Thank you great service and excellent people working thereRoy S.
El cliente no dejó un comentario.Bob H.
El cliente no dejó un comentario.KATHLEEN B.
El cliente no dejó un comentario.WILLA L.
Everything was greatNAPOLEON B.
El cliente no dejó un comentario.RAUL S.
I was very happy with the serviceJENNIFER F.
Van needed an alignment. Otherwise good experience.SCOTT B.
El cliente no dejó un comentario.Telix R.
El cliente no dejó un comentario.WILLA L.
The lady there was s l o w, very dry. No personality. Not friendly.That was our check-in. When we brought it back, the guy that greeted us, was smiling, happy, super friendly, super nice. I would have preferred him.TYRONE M.
El cliente no dejó un comentario.SHERRELL S.
El cliente no dejó un comentario.SHRAVANA P.
The gentleman that assisted me named Dale was more than helpful and made the rental a very easy and pleasant experience.KENNETH B.
El cliente no dejó un comentario.ALEJANDRO C.
El cliente no dejó un comentario.Terrius G.
El cliente no dejó un comentario.Holly M.
El cliente no dejó un comentario.Ramya N.
El cliente no dejó un comentario.KELVIN G.
You gave good customer service everything's was just fantasticLINDA W.
El cliente no dejó un comentario.TAE L.
Clean and inspect both the cab and box of the rental unit before the next rental.ROBERT R.
El cliente no dejó un comentario.MARY ELIZABETH D.
El cliente no dejó un comentario.JAMES H.
Truck smelled like cigarettes ashtray was still full of Ashes definitely needed to be cleaned are use Clorox wipes on the steering wheel and it was so black that I can guarantee the truck was not sterilized in today's Covid protocolsSTEVEN S.
Not this locations fault at all but with U-Haul in general. Scheduled a 15 ft truck in advance for 24 hours (just in case for overnight). Did try to pick up a bit early and couldn't which I completely understood as it was scheduled for 1:30. Come back about an hour later for my reservation time only to be told the person hasn't brought the truck back and we are on a time crunch. Had to be transferred to another location to quickly get things done within two hours and bring back before closing. As we needed the washer and dryer out today, we had no choice but to quickly rush and get things done with just myself and my boyfriend. The other 2 people helping quit cause they could only do it around 2 pm. Now I have a swollen foot and my boyfriend has a broken finger since the washer fell. The Crest location did absolutely great with accommodating this cluster fuck.BRITTANY M.
Customer service at this location was very unhelpful and refused to address my problem. The fuel gauge on the truck that I rented did not work. I rented the truck with 11/16 of fuel, and used down to half a tank. As I attempted to refill the truck, the gas gauge never rose. The gentleman documented that I was at half a tank plus slightly more, however I have a receipt showing that I put 17.5 gallons in the car. The truck is completely filled up however the gas gauge shows that I'm just slightly above a half of a tank. The gentleman at the customer location refused to give me a refund, and refused to admit if there was anything wrong with the gauge, even after his helper documented that the gauge was reading half of a tank and I had a receipt showing that I put 17.5 gallons, he refused to help me. At this point I want to file a formal complaint and request a refund because of the experience. I would like to speak with someone further about the situation, and I want an immediate refund based on the fuel amount that I added to the vehicle . I can be reached at 469â€"4 96â€"1251.DANIEL M.
The two workers were awesome and friendly.CHEYENNE T.
Overall, I really like this location because both managers well very hospitable. They both had excellent customer service skills, they were polite and friendly! I love great customer service and these two had it! I was even given a credit because I didn't need or use the appliance dolly! Wow, way to go Crest Self Storage on West Round Grove in LEWISVILLE! I GIVE THE TWO THUMBS UP AND 5 STARS IF I COULD. The truck was a little dirty in the cab but I believe they just did have time to clean it from the last person because I just walked in. Other than that, everything was great! I would recommend this location for renting your UHAUL needs. Thank you and God Bless Crest and Texas!CHARAY M.
Contract: 24935751 I rented a truck with a 1/2 tank, but in the contract that I received later by email, it was 15/16. I drove just 17 miles and during my return, I was forced to fuel it to full. So instead of 2 gallons that I really used, I fuel 12. I have scanned the receipt from a gas station.ALEXANDER P.
Fix your trucks alignment, breaks, and headlights. Was not worth anywhere near what I payed for that tin piece of junk. Was 100% NOT satisfiedJACOB S.
Check-in/check-out was extremely easy and the truck was ready and waiting for me.Debra F.
El cliente no dejó un comentario.Tamela B.
Making sure equipment is ready and on the truck.Valerie J.
El cliente no dejó un comentario.ASHLEY F.
El cliente no dejó un comentario.Randolph C.
Excelente la atencionJESUS C.
Easy, convenient process with very friendly and helpful staff. ¡Gracias!JOHN N.
Cindy and the gentleman assisting her were great. Polite, knowledgeable and very helpful. The truck had been damaged by the previous customer and this was pointed out and apologies were made. This was the only 26footer available so I accepted it as is.ROSS L.
El cliente no dejó un comentario.ERIC W.
El cliente no dejó un comentario.AYLA A.
El cliente no dejó un comentario.JAMES C.
Excellent service, good peopleYANAY H.
Everyone was extremely helpful and very nice.ROBERT W.
Very friendly and helpful! Would definitely recommend'Maria A.