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Mark K
Customer Reviews for Creekview Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and convenient.
Peter FEverything was all good not much to improve
Wiliam sKeep up the good work
William TI will not recommend uhaul to anyone, ever! This was by far the worst experience I've ever had while moving. Unfortunately, it went from bad to worse, and even though the drop off experience was good, it does not make up for the terrible experience initially/throughout the rental.
Jessy lMike went out of his way to be helpful.
MATT VU Haul computer system prevented pick-up from being as smooth as possible but staff worked to overcome the problem.
James ZWe were very satisfied.
PETER MMike went above and beyond to help us!
corinne sClean up this location. Bigger dump that the pick-up location.
bonnie lIt's great to do business with someone who knows uhauls business. Smart honest and does what he says.
lyle jThe gentleman at this location was very pleasant
Tammy KThe pick up location was 20 miles away from where I had ordered it locally. But the good news was that the manager gave me the extra miles to cover it. The truck smelled like farm animals and made some of the clothes smell that way also once arriving at our destination. Other than that the check out process was good.
joseph mThe people on the phone whom had nothing to do with this place of business were far from professional for one I talk to one lady then called when I arrived and after being on hold for twenty min finally talked to a gentleman whom said I could take the tow dolly then I go to return it to a town ten miles from where I picked it up and they wanted to charge me double absolutely insane then to find out they didn't even have record of me taking it
Brain WGreat customer service! Can't get better!
DANIEL PWonderful experience all around.
Deborah DNo longer need the unit.
Privacy R | First ImpressionsThere was nothing wrong with the pick-up/drop-off locations and the equipment was fine. HOWEVER, my original CONFIRMED contract was apparently cancelled for no reason and I wasn't notified. I arrived at the original pick-up location (Utica) and there was no truck so I then had to drive to Poland to get the truck. Very unsatisfactory handling of reservations.
DAVID HThese guys are professional and genuinely helpful.
EDGAR Snone.
Andrew Thad requested a closer location but everytime we rent from Uhaul we never get the location requested. Did not have blankets we requested and Uhaul was not clean
ROSEMARIE MUhauls system was terrible. The person was great.. But I had to fight with uhaul corp
MATTHEW BThey are good folks and did a good job overall. The unit was dirty but not terrible. I did not appreciate U-Haul requiring me to go to a location that added over 15 miles to my trip. I will likely not use U-Haul again for that reason when there is a rental facility less than 3 miles from my home. The customer service agent said they do not provide this location with equipment as they don't rent much. Really? Why have the site then?
PAUL STypical country side facility, but helpful personnel and efficient.
Robert JDrop off location was also changed by UHual which was out of my way again, not impressed with UHual. The site was fine and the operator was very personable.
PAUL RVery good
TOM HThe trailer I had. Was equipped with a bad wheel ( possibly) bent rim. I went by the dealer to have it checked 1 guy came out kicked the wheel and said it was fine. Another guy jacked it up spun the wheel and said the rim is bad but they didn't have a replacement, and said run it. When I picked it up they never checked the lights. They checked the lights on my way out of town. The lights didn't work turns out there is a problem with my truck. I was told to drive it.
Kathy KStaff was courteous and very helpful. Would definitely recommend and use Creekview Automotive in future.
DALE JTrailer was dirty on the inside. The electrical hookup malfunctioned and blinked off and on and the left turn signal didn't work most of the time. My outlet on my Mers B did not fit the trailers wiring, so I had to buy an adaptor. I would expect that the wiring connections should be updated. Also at the time of pickup the person who hooked it up incorrectly hooked up the safety chains. I stopped in Roseland NJ and the nice people there straightened the mess out for me as a courtesies.
David VCruise control on the vehicle
LARRY FIt would be easier to start and end with a fulll tank of gas rather than try to match what was there at the beginning of the rental.
George Sbilling needs improvement, charged twice and a no drop off fee
JEFFREY Dunrelated...wondering if you have auctions for vehicles you are retiring from service thanks
CATHY ONothing Mike goes up and above to meet the needs of his customers. He is the best and we have rented from him twice. He has been so professional, helpful and caring both times.
JAMES BCreekview made sure that everything was working prior to our departure... The trailer tracked well with my car...
GREG SNothing.....everything was great.. Mike runs a smooth operation.
DAVID PCreekview is a very clean well maintained place that I would recomend to anyone
CHRIS Tgreat service
KELLY WU-Haul should include the reservation process in their survey. That was a "0" out of 10. I had a trailer reserved, with reservation number sent, in Rome. A few days before I needed it, they called and told me that they cancelled my reservation and would need to go to Poland...45 minute drive from my house.
ANDREW BThe guy that I had to work with was an uncaring jerk that could not answer my questions and was 100% unprofessional. I was uncomfortable even leaving the U-Haul facility with the truck I was given before my questions were answered, but I did anyway just to get out of there ASAP.
DEREK P99800384 started out fine but when I confirmed the original order for Ridge Rd., Rochester it was changed to later time and location without calling me. I took a vacation day from work to take care of this move Josh at Ridge road put me down for 10 am when I was planning to be there for 8:30 am and U-haul gave the trailer to someone else. I called customer service and they made it my fault because I book a one way. I need to look at my time as I was to pick up the trailer at Ridge road go to Mohawk NY to pick my car and then drop the trailer in Auburn NY. I talk with a Peggy who was very curt with me on the phone and said she would put me in contact with a regional manager I was disconnected after 15 minutes, I called customer service back got a lady by the name of Casey who also was curt on the phone with me and put me on hold and was disconnected after 12 minutes. I the called customer service again and got Cherrie who I explained what happen and requested that I get a copy of our conversation. She put me on hold and got a Regional manager by the name of Casey @ 518-449-8511 who set up the pick up at Poland NY which went very well. If Peggy and Casey worked for me I would write them up as very poor performance with customers if I could build enough of a case I would fire them. I have told all my friends about this issue with U-Haul.
DAVID TExcellent customer service. Friendly, knowldegeable and efficient.
LINDA MFriendly and quick in and out.
Kevin WThe entire rental experience was A++. We were provided flexible pick-up times.
DAWN PThe guy in charge was efficient, helpful, friendly and good-humored. A pleasure dealing with him. We'd go back just to do business with him!
DAVE ZVery refreshing after our experience at Lukoil.
Edward MNothing on this end but I just received a bill for an extra day on the receiving end that I was told they would give me. I will take care of this tomorrow. Very disapointed since someone didn't change it in the computer when they gave it to me and now I have to try to get my money back. This is the second rental in two months so I am not happy with this.
JULIEANN GThe equipment is turn to right side and they didn't tell me to do the tail light ,so i got ticket.
AUNG K