Nothing.,. Excellent customer service an overall easy fast experience!
Miranda B
Customer Reviews for Creative Cut Designs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
To many question and pictures
DONALD MMy truck got check engine light and the recommended size was too small
kyle mThe parking areas, the cleanliness of the truck, and placement of the trucks.
ALLEN GLacking in professionalism. I booked the equipment via the call center, I was explained the charges, I picked up the equipment and I believe at thatpoint several charges were added to my rental but the agent did no tell me nor did he give me a receipt, only upon return when I realized these charges were applied. Still waiting for a resolution from u-haul.
WAINE GThe service was great and the timing was excellent I just hope it’s like that next time because I will be referring to friends.
CLIFFORD TNothing pick up was good no problems
Erie WI never went in to the location because it was closed, I did call and the gentleman was professional and helpful. The uhaul all wasn’t working he was able to help out. He did try to push the insurance on me but I declined. The truck has ants in it I don’t think it was the facility fault however the truck was parked under a tree
Bernard CThe drop off location on the contract was not this location. The place the truck was left was deserted. However there was a drop box and the online drop off was efficient
Maureen ENone at the time.
Erick MPickup location was closed and the process was not well explained to an inexperienced pick up person.more explanation for a novice or first rente would be a posive.
CHRISTINE SUhaul's system gets a negative score. It's not about this location or the equipment. My reservation was switched the Stockbridge location instead of the Fayetteville location, I wasn't informed of this until 7:30 am (via email - cancelation) when I arrived at the Fayetteville location where I had my confirmed reservation and ready to compete my self check in because this location doesn't open until 10 am. Because of Uhaul's unprofessional inadequate inability to communicate this the day before I, my workers, my customer were delayed hours. As a I/O with a major Van Lines - Moving Company, I need to use a smaller truck to get to customers residence when my tractor trailer won't fit. I have an account - profile with Uhaul for reservations, quick check ins, to avoid delays. Uhaul gets a -10 for your complete lack of communication, causing great stress - frustration, unnecessary delays in everyone's day.
GEORGE MCustomer service was great. The U-Haul company needs to get more appliance dollies. The truck has issues with steering. The truck also went off that it was low on gas as soon as we left the lot.
Kenneth HCan't think of a thing everything went great
Kathy HGreat Job
ANTONIO CI requested and paid for furniture pads however there were none in the truck. I would like to be reimbursed for this item. I requested and paid for assistance thru the Movers Help link. I received a call at 10:14
Rachel HRespectable Customer Service
Eunice BA better, quicker, more efficient customer experience, when having to check in at the counter.
Dobbriale MThe process was a little confusing, but once I figured out where the number to the uhaul was it went very fast.
Octavius LThey charged me for a dolly that I never received & would not remove it from the bill even after I told them I never received it. They said someone would contact me within 48 hours, but that never happened either. Don’t bill customers for services you don’t provide!
Michael F