Customer Reviews for Creative Auto Works
(U-Haul Neighborhood Dealer)

17 reviews

7819 Sepulveda Bl   Van Nuys, CA 91405

(818) 574-6424

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(818) 574-6424

7819 Sepulveda Bl
Van Nuys, CA 91405

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The passenger seat has bedbugs, my child was bitten on her legs extensively

Hilda Penuelasortega 
Rating:
5.0

Great service, very accommodating with extending my rental.

Anthony Arredondo 
Rating:
5.0

Customer did not leave a comment.

Alex Mikhaylov 
Rating:
1.0

This location is very unsafe. We had an 8pm pick up and 10pm drop off time. Big mistake -- there were no street lights around. The Uhaul was parked around a bunch of broken glass on the road. The key box was hidden in a parking lot between two dumpsters, which was next to a sleeping bag. As a young woman, I felt incredibly unsafe. This location should be listed as more dangerous.

Joseph Neiderhauser 
Rating:
1.0

You overcharged me $50.

SHAUN GERARDO 
Rating:
3.0

Getting uhaul experience: took an hour to get the uhaul because the system crashed and had to call customer service which took 40 minutes to assist. There was no key box 2 and were wondering around the facility to locate. Did not receive 2 dollys that requested, but got refunded. Return experience: quick and easy

Norman Solorio 
Rating:
1.0

Customer did not leave a comment.

Anahit Boyajyan 
Rating:
5.0

The gentleman at this location was extremely nice

Richard Winzer 
Rating:
5.0

They gave me a brand new truck that was in perfect working condition. It was there when I arrived and checking out with very simple. It was a great experience.

Grace Harrell 
Rating:
5.0

Excellent and friendly customer service. Thank you!

kristi proctor 
Rating:
4.0

Customer did not leave a comment.

Kim Johnson 
Rating:
3.0

Charge the advertised price and not charge for extra days where uhaul was not used

Diane Young 
Rating:
1.0

we dropped the truck off outside the presides of the UHaul location because it was closed. The keys were to be put in a lock box that was located on the locked premises. we have to wiggle our way thru the gate to get to the lockbox and drop the keys. v The pick up and drop off were both nightmares.

Alexia Farrell 
Rating:
5.0

Customer did not leave a comment.

Claire May 
Rating:
4.0

Just a little smoother with the reservation process - but beyond that everything was great

alex barron 
Rating:
1.0

Could not bring back to location at designated time as property manager threatened me

Peter Simons 
Rating:
5.0

Thank you!

Steve Goetze 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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