Customer Reviews for Crawfords Sales & Service
(U-Haul Neighborhood Dealer)

259 reviews

111 N Hwy 52   Moncks Corner, SC 29461

(843) 899-6707

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(843) 899-6707

111 N Hwy 52
Moncks Corner, SC 29461

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–1:30 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

KEITH STOUTENBURG 
Rating:
5.0

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Lee Collins 
Rating:
5.0

The staff was very helpful & accommodating when were running late. They were very understanding. I will definitely rent from Crawford ‘s again.

Lynette Huxford 
Rating:
1.0

Truck was dirty when we got the truck. Sent me a receipt charging me for cleaning a dirty truck. And charged me for gas when the gas gauge was returned on the same quarter tank of gas we got it on. Pictures to prove all this bs! Charged my card 3 times, for 3 crazy amounts when we only had the truck less than 24 hours and and when I called to clarify and correct the mistake, the line was busy for about 6 or 7 calls within that hour. Called the next day and the phone just kept ringing several times until it told me to put in an extension. Went to the shop when they were suppose to be open and no one was there. Would not recommend on my worst enemy.

Brenden Britton 
Rating:
5.0

Customer did not leave a comment.

GEARLDINE CONYERS 
Rating:
4.0

Don’t know what I could say to help you improve. The service was good. The product worked fine and it was easy to return.

Douglas Lloyd 
Rating:
4.0

Customer did not leave a comment.

Juston Milligan 
Rating:
4.0

Customer did not leave a comment.

Jeannette Swanzy 
Rating:
4.0

Customer did not leave a comment.

Linda Carrier 
Rating:
5.0

This location was great. Our overall experience was terrible. We had to go to different locations before we found aa 15 ft truck that was available. We wasted 2 hours trying to get a truck. When I contacted customer service [?] to see if I could be compensated for the wsted time and dissatisfaction I experienced, I was told someone would cll me in the beginning of the week. No one clled

Joanne Roberts 
Rating:
5.0

Customer did not leave a comment.

layfy Pujals 
Rating:
2.0

Customer did not leave a comment.

Michelle Marihugh 
Rating:
5.0

Customer did not leave a comment.

richard johnson 
Rating:
3.0

The first truck that they had for me was clean except there was an ants nest in the driver door panel. The ants ran up my arm biting me. The gentleman came to the shop to switch out the truck and the second truck was disgustedly dirty, smelling like alcohol and the front suspension of the vehicle is a death trap!!! Every bump I hit threw me over into the other lane almost hitting other vehicles or cement barriers. I’m very appalled that this truck was even considered to be rented to any customer with the condition it is in!!!! PLEASE HAVE THIS TRUCK LOOK AT!!! ( DC 9254 W ). Thank you for this opportunity to let me address my comment & concerns. Hope y’all have a Bless day

Rhonda-Lee Lachniet 
Rating:
5.0

Customer did not leave a comment.

marcos desouza 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE BRODIE 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Wine 
Rating:
1.0

When we returned the vehicle, the site manager stated that he would "take care of" the remainder of the checkin. Two days later, we realized that the vehicle was still listed as an active reservation on our uhaul account. After a phone call to uhaul, we were told that the site had failed to complete the physical check in, thereby affecting our eligibility to pick up our second rental (for moving to our new house). The representative attempted to contact Crawford's multiple times during our phone call, and received no answer. I then called Crawford's, and I spoke with an "answering service" who allegedly called the location and stated that "as soon as he gets done with his current customer, he'll call you right back." I received no call. My husband called and was told the same thing, with no return phone call. Eventually, my husband had to physically go to the location and even then, he was told it would be "taken care of." He had to refuse to leave in order to get the process completed and receive a receipt. In addition, uhaul provided the name of Jarred Hayes, the local representative, allegedly. This person refused a phone call, stating they would text only, and proceeded to reply only, "I'll make sure it gets done today" with no follow up and no response to any questions or information I provided him afterwards. We have been uhaul customers for years, and will continue to be. We just won't use this particular rental location again.

William Browning 
Rating:
3.0

No one was there , I dropped equipment. It was rather run down. I was by myself and had a passer by help me unload the trailer from my truck, as it is very heavy.

Rhonda Peoples 
Rating:
5.0

Wonderful people to deal with, very helpful and knowledgeable.

Kelley Crawford 
Rating:
5.0

Customer did not leave a comment.

Wiklliam Rector 
Rating:
5.0

Fuel was below a 1/4 tank, which was an inconvenience because I had to add fuel prior to use. Otherwise, the promptness of renting the truck, and customer service was excellent.

James Ravenell 
Rating:
5.0

Customer did not leave a comment.

Erich Brem 
Rating:
5.0

Customer did not leave a comment.

Frank Brown 
Rating:
4.0

Very professional and attendant very knowledgeable.

Tyrone Chatman 
Rating:
3.0

Customer did not leave a comment.

Erin Champion 
Rating:
5.0

Customer did not leave a comment.

Mark Atkins 
Rating:
5.0

Wonderful staff and very professional. Outstanding.

Kelley Crawford 
Rating:
5.0

Always a pleasure to deal w our moving needs. Couldn’t ask for a better experience.

kay capobianco 
Rating:
3.0

Customer did not leave a comment.

SANFORD STRICKLAND 
Rating:
2.0

Customer did not leave a comment.

Shanequa Williams 
Rating:
5.0

Truck box was trashy and there’s front-end damages to body of truck. I was informed of the damages to the truck prior to signing contract.

FRANKLIN RAVENELL 
Rating:
1.0

Having someone at the location.

Alfred Johnson 
Rating:
5.0

Customer did not leave a comment.

Marcia Swain 
Rating:
5.0

Customer did not leave a comment.

Robert Latour 
Rating:
2.0

Some companies need to be vetted before you allow them to be be uhaul agents

Henry Greene 
Rating:
1.0

Almost an hour past reservation time to pick up truck. No appliance dolly but was charged for one. No inspection and terrible customer service.

Schanda Reaves 
Rating:
5.0

Customer did not leave a comment.

sage johnson 
Rating:
5.0

Customer did not leave a comment.

Robert Quinn 
Rating:
3.0

Was charged way too much money for a one day rental that was returned to the same location.

Annie Bonilla 
Rating:
1.0

Truck was wrecked in the front. I was embrass to drive my daughter to college in a wrench vehicle in the front I need a huge discount refund back! I had to wait at the location for two hours bc no one was there

Veronica Anderson 
Rating:
4.0

Customer did not leave a comment.

William Rock 
Rating:
5.0

Customer did not leave a comment.

DANIEL MURPHY 
Rating:
1.0

First, the location I made my original reservation at didn’t seem to be an active business any longer. Not sure why you are still allowing them to fulfill reservations (they have a sign on their establishment saying “closed until further notice”) so I had to have my reservation changed to a place that was 25 minutes away (which added to my moving time and overall cost as you all charge by the mile. When I get to the place the truck I reserved is blocked in my another truck and It takes me a while to safely get the truck out of the parking spot. It’s almost like you all provide no over-site into the business you contract with. The customer service representatives were helpful but I feel bad for them because they are likely swamped in calls due to your lackluster management. I will do my best to avoid your services in the future.

Troy Parmeter 
Rating:
1.0

Customer did not leave a comment.

Samuel Moultrie 
Rating:
5.0

The customer service was great!!!

Keisha Smith 
Rating:
5.0

Customer did not leave a comment.

Stephanie Mayfield 
Rating:
3.0

The back of the truck had not been swept out from the previous renter.

Jason Miller 
Rating:
3.0

Improve the 24/7 pickup. Why is there a pickup time? And then, the customer service is so bad.

Diego Ruiz 
Rating:
3.0

Customer did not leave a comment.

Maurice Thumbten 
Rating:
1.0

Terrible drop-off experience. Unfriendly, unwelcoming, and unhelpful staff. I tried to explain that the truck was not full of fuel upon accepting it. I explained that I returned the truck with more fuel than I received it but it was not “full”. Further, I explained that the furniture dolley was in the back of the truck. This gentleman made no attempt at communicating with me besides an “okay” here and there. He made no attempt at doing a turn in inspection. He was sitting behind a cluttered and messy desk for our entire interaction. I asked where I could put the key and he said to just drop it on the counter. I dropped it on the counter and left. Awful customer service!! The place of business was a disaster; a messy and disorganized environment. This is our local U-Haul provider. Based on this experience, I will NEVER use this location again.

Edward Gramling 
Rating:
5.0

We have rented several trucks over the course of a few months for a big move. This is a great location for us. We pickup at counter and the pick up process has gone well as well as the drop off. I would recommend this location.

Michael Martin 
Rating:
2.0

The business was not open. The 24/7 pick up with your mobile device is a joke. The furniture dolly, blankets and appliance dolly were not available.

Richard Cleeve 
Rating:
5.0

Customer did not leave a comment.

Stacey Cosentino 
Rating:
5.0

Truck needed engine/transmission service. Loud noise heard while accelerating.

Roger Gourdine 
Rating:
3.0

Was not our chosen location and time to pick up. Small automotive parts store.

Eva Heimann 
Rating:
1.0

Explain why there was a 10am pickup time on reservation when this location had NO ONE in the office and utilized a lockbox pickup? The owner was on a wrecker call for the county according to the answering service and attempted to help but was via phone. I could have picked it up earlier and since first time using this lockbox it took an hour and numerous phone calls to complete. I also had Additionally when trying to unlock the combo locks, they did not work!! Awful, old and wonky locks. Suggest using digital locks to avoid any frustrations. Also thought the truck engine was having alot of issues but thankful it made it.

Michael Ayers 
Rating:
1.0

You guys need to have more people available at this location. And as we speak I'm trying to understand why was I double charged.

Maurice Scott 
Rating:
1.0

At the last min my location changed and it was 20miles away so I had to pay more really not fair and I was taken advantage of.

Jennifer McClellan 
Rating:
5.0

I would probably check on the engine power status of the one that we used. I felt like the engine itself, while working, was struggling to pull it's own weight through the gears

Chris Brady 
Rating:
1.0

I selected the 24/7 pick up, which turned out not to be available at this location. When I came back, they weren't open and ready for business, hadn't checked in the previous days trucks, and were extremely unorganized. The truck's check engine light was on, and the app did not work properly at check in, causing me to have to call U-haul to confirm vehicle turn in, even though the location should have still been open. I accidentally left a dolly in the truck, and there was no way to contact the location until Monday morning to retrieve it. Overall, I wasted at least 4 hours due to poor organization and app not functioning properly.

Amanda Ware 
Rating:
5.0

Customer did not leave a comment.

Kymber Fogt 
Rating:
2.0

Customer did not leave a comment.

joe Bradley 
Rating:
3.0

Customer did not leave a comment.

Matthew Martin 
Rating:
5.0

Customer did not leave a comment.

REBECCA AYERS 
Rating:
3.0

Nothing - this was everything I expected

DWAYNE FORD 
Rating:
5.0

Customer did not leave a comment.

Angela Robinson 
Rating:
4.0

Customer did not leave a comment.

Mark Jolly 
Rating:
2.0

Truck was not well maintained. Windshield had large crack and there were empty soda bottles still in the cab. The cargo areas also needed to be cleaned before I placed my items inside. Had to use this location in a crunch and thankfully the truck got the job done. Not my usual Uhaul experience.

Dwayne Norman 
Rating:
3.0

Customer did not leave a comment.

thomas Morris 
Rating:
1.0

First they looked my wife up and down like they were in a bar. Second, they had to call someone to know how to ring up the rental. That took time..... 1 hour it took!!! Third, I paid for trailer hook up and disconnect. They failed to disconnect on return. Lastly, location reeked of cigarette smoke.

Stewart Powell 
Rating:
1.0

I had a 445 appointment to pick up the van. I got there at 435 and the guy wasn't there. Another business sharing the same building called him to tell him he had a customer and he said he would be back soon. He came back at 530 with many groceries in his truck. Iwaited almost an hour so he can go grocery shopping on the clock when i had an appointment. There was trash and used masks in the van from the previous driver.

Mason Pierce 
Rating:
3.0

First time dropping off. Confusing parking location. The drop off check in thru U Haul was very easy to use, made for an easy quick return.

Fred Lewarne 
Rating:
5.0

Customer did not leave a comment.

STEVEN HERZOG 
Rating:
5.0

We were totally satisfied with the service we received.

blaine fairman 
Rating:
5.0

Good and professional service

Ion Salaru 
Rating:
1.0

Ensure the vehicles are clean thoroughly. We are in the midths of a pandemic. Also ensure customer personal information is safe guarded .

Jannie bryant 
Rating:
3.0

The total price including mileage was excellent..Extremely happy with the final costs....Next time make sure cargo van is free of damages.

deborah loyal 
Rating:
5.0

Customer did not leave a comment.

Scott Reed 
Rating:
3.0

Customer did not leave a comment.

Jessica Benekin 
Rating:
5.0

Customer did not leave a comment.

Karen Lesaine 
Rating:
5.0

Customer did not leave a comment.

Scott Reed 
Rating:
5.0

Customer did not leave a comment.

Larry West 
Rating:
3.0

Truck was stink and had pet hair on the seats. Could have used a quick vacuum and a cleaning in the front and cargo area. No windshield fluid and the tire pressure light stayed on. The ac was nice and cold. I would recommend a friend or rent again because of convenience in Moncks Corner.

Latonya Hughes 
Rating:
5.0

Uhaul clerk was respectful and kind tome and others who were on the phone. My experience was such that will recommend highly Uhaul to friends and family.

Angela Robinson 
Rating:
4.0

Customer did not leave a comment.

Kathleen Henderson 
Rating:
5.0

Customer did not leave a comment.

Ruth Lusk 
Rating:
4.0

Customer did not leave a comment.

Frankie Hoke 
Rating:
3.0

Customer did not leave a comment.

William Pillow 
Rating:
5.0

Thank you

Annette Tomlin 
Rating:
5.0

Customer did not leave a comment.

Beverly Throgmorton 
Rating:
5.0

Customer did not leave a comment.

Jennifer Green 
Rating:
5.0

Customer did not leave a comment.

ROBIN DUSCH 
Rating:
5.0

The location I went to was the third one I tried in the Charleston South Carolina area that had what I needed the other locations were so slow and you had to have an appointment and the appointments were backed up. The price for a dual axle trailer was almost $1000 which is outrageous

Jeff Cote 
Rating:
5.0

Customer did not leave a comment.

Nakeyia Smalls-Woods 
Rating:
3.0

We had to wait while he continued to write checks and balance his checkbook

linda deldonno 
Rating:
5.0

Customer did not leave a comment.

Lacce Milligan 
Rating:
5.0

Kelly and the rest of the staff were extremely friendly and helpful! I will be renting from here again!!!

Andrea Hammac 
Rating:
1.0

I will never go through this place again to rent a U-Haul. The owner shouldn’t be in business. I had a reservation at 3, show up at 330 and the guy behind the counter says he doesn’t know what he’s doing and can’t help me until the owner gets back from lunch around 4 and he will take my name and number for him to call when he gets back. I wait in the parking lot until 4 and walk in and the guy says oh you just missed him, he will be back in about 20 minutes. I said I don’t have time for this, I’ll just go somewhere else. I go back to my car and try calling a different place but they didn’t have anything available. So against my better judgment, I wait around until the owner gets back and I have my husband go in instead since I’m highly aggravated. My husband comes out and says, “I will never do business with him again, he kept walking in the back while I was trying to talk to him and would ask me a question and I would go to answer and he would start talking to another guy in there. He is very unprofessional.” I would never do business with him again.

Ashleigh Perkins 
Rating:
2.0

The spare tire was sitting in the cargo area, unmounted, the back was dusty and dirty and had trash in it. 3 days since dropping it off, because the uhaul guy wasn't there we had to leave it. Despite telling them to call when they were ready to bill us, so I could give them a card with enough funds to cover the rental and miles, they tried running my bank card that has no money on it. The sliding door doesn't close and latch properly and the rear cargo door glass SHATTERED when I closed the door. Poorly maintained vehicles, inept staff. I'll drive the extra 25 miles to a different location next time I need a van or truck.

JEFFREY WILLIAMS 
No reviews have been submitted for this location.

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