Customer Reviews for Craigs Auto Experts
(U-Haul Neighborhood Dealer)

324 reviews

1708 Veterans Memorial Dr   Abbeville, LA 70510
(Hwy 14 By-Pass)

(337) 898-1923

Office Hours

  • Mon-Fri: 7 am–3:30 pm
  • Sat: 7:30 am–10:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed

Services at this Location:

Contact Us

(337) 898-1923

1708 Veterans Memorial Dr
Abbeville, LA 70510
(Hwy 14 By-Pass)

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–3:30 pm
  • Sat: 7:30 am–10:30 am
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LYNTON HESTER 
Rating:
1.0

The trailer lights went out about halfway through our trip. Luckily, I had a magnetic set of trailer lights in my truck that I could use to complete the trip.

William Loggins 
Rating:
5.0

Customer did not leave a comment.

Li Yijia 
Rating:
1.0

2nd time here, only reason for dropping off it is closer. Would not rent. Craig is the most rudest person to deal with, also flirts.

Romanda Short 
Rating:
5.0

A*****

Jennifer Winston 
Rating:
5.0

Friendly

June Wyatt 
Rating:
5.0

The Abbeville location did a great job outstanding!!!! I love doing business there and I would definitely recommend friends and family to go there!!!

Walter Rideaux 
Rating:
5.0

Customer did not leave a comment.

Bill McPherson 
Rating:
5.0

Customer did not leave a comment.

holly warlaw 
Rating:
5.0

Above and beyond expectations on customer service. Highly recommended!

Derek Schujahn 
Rating:
5.0

Customer did not leave a comment.

Samantha Guidry 
Rating:
5.0

Customer did not leave a comment.

vanda hollier 
Rating:
2.0

Customer did not leave a comment.

Timothy Steen 
Rating:
5.0

Customer did not leave a comment.

robert cagnon 
Rating:
5.0

Customer did not leave a comment.

PAUL POCHE 
Rating:
5.0

the mobile check was a complete headache never will use that again

Brian Fonseca 
Rating:
5.0

Customer did not leave a comment.

Kirk Hebert 
Rating:
4.0

Customer did not leave a comment.

Charlotte Cormier 
Rating:
5.0

Customer did not leave a comment.

JOE LIGGINS 
Rating:
5.0

The man there was great, knew everything we asked about.

Jay Bentivolio 
Rating:
5.0

Customer did not leave a comment.

addie broussard 
Rating:
4.0

Customer did not leave a comment.

William Armstrong 
Rating:
5.0

Everything was great and in order excellent customer service

Marquita Henderson 
Rating:
5.0

Customer did not leave a comment.

Sean Stephens 
Rating:
5.0

Very good service he help me with what i need

ANDRES LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Richard Trahan 
Rating:
5.0

Customer did not leave a comment.

Mike Palmer 
Rating:
2.0

There was nobody there. They were closed.

Shane Reece 
Rating:
5.0

The service was excellent. The owner is friendly and caring. As a first time driver of a Uhaul, he was patient and supportive with me. He answered all my questions. I would really recommend this location. He makes you feel like family.

Kelly Derouen 
Rating:
5.0

Dropped off on a Sunday, office closed but plenty of room to drop trailer.

Mike Palmer 
Rating:
3.0

Location for pick up was changed three times, 2 of those changes occurred the morning we were on our way to pick up the truck. Frustrating experience overall.

Jane Neel 
Rating:
5.0

Customer did not leave a comment.

Teresa Burnette 
Rating:
5.0

Customer did not leave a comment.

Jo Thompson 
Rating:
5.0

Customer did not leave a comment.

Sharleen Musselwhite 
Rating:
5.0

Customer did not leave a comment.

Ann Hebert 
Rating:
5.0

Customer did not leave a comment.

RAUL SANTAMARIA-JUAREZ 
Rating:
4.0

Customer did not leave a comment.

CHARLES SCHMIDT 
Rating:
5.0

Craig was super friendly and helpful. He was also a wealth of knowledge about the community which was nice since we are new to the area.

Sharleen Musselwhite 
Rating:
5.0

Maintain Your Service.

CLAUDE DUNCAN 
Rating:
5.0

Customer did not leave a comment.

Troy Theall 
Rating:
3.0

Customer did not leave a comment.

Aja Menard 
Rating:
3.0

Didn’t have what I ordered. Also 35 miles out of my way.

ROBBIE WICKS 
Rating:
5.0

Great and awesome customer service. I couldn't ask for a better experience.

Joshua Collins 
Rating:
5.0

Don’t change a thing!

allen ramke 
Rating:
5.0

Excellent customer service by the owner.

Edward Comeaux 
Rating:
5.0

Raymond was absolutely friendly and professional! If I’m ever in that area again, for service or not, I’d definitely drop by for a visit! Thank you Raymond 🙏🤙

hailee Kaolulo-Gonzeles 
Rating:
2.0

Customer did not leave a comment.

Scott Adams 
Rating:
5.0

Customer did not leave a comment.

Clifford Stuart 
Rating:
1.0

Customer did not leave a comment.

Morgan Harper 
Rating:
5.0

Customer did not leave a comment.

Sarah Briggs 
Rating:
1.0

The appliance dolly I reserved was given to another customer who booked after me because "it was a $900 rental." I had to drive to Lafayette to get one. I would love a rebate for my time, gas and frustration. I had to postpone my trip a day because I didn't want to drive all over with an empty trailer. I had him disconnect the trailer and picked it up the next day. Also the Uhaul website sent me to 412 7th St for pickup and that was a residence. I had to call Uhaul to get the correct location. When I went to return it in DeRidder, no one was there and no one answered the phone so I had to find and drive to another location. I have never before had a bad experience with Uhaul but this was awful from beginning to end.

Dee Hylton 
Rating:
5.0

Thank you!

Jonathan Oakes 
Rating:
3.0

Customer did not leave a comment.

michael bonzillaim 
Rating:
5.0

Excellent, professional, polite, and prompt service.

Danny LeBlanc 
Rating:
3.0

If the contract says unit can be picked up at 7am then that is what I would expect. Not for the owner of the business to get there at 7am then do all kinds of other things while I am waiting. Finally about 7:15 to 7:20 come deal with me. Probably not very professional either for the owner to tell a customer that "a customer waiting on me is very aggravating".

John Langlinais 
Rating:
5.0

Customer did not leave a comment.

Donna Faulk 
Rating:
3.0

Trucks need to be inspected before renting.

RENEE READOM 
Rating:
5.0

Customer did not leave a comment.

KEITH POTIER 
Rating:
1.0

Customer did not leave a comment.

CASEY ROGER' 
Rating:
5.0

Very friendly and professional!

travis abshire 
Rating:
5.0

Customer did not leave a comment.

PATRICK LANDRY 
Rating:
5.0

Customer did not leave a comment.

willie arrenddll 
Rating:
5.0

Customer did not leave a comment.

Jeremy Farris 
Rating:
5.0

Mr.Craig has the best southern hospitality . I had a few dead ends but dealing with his service it made up for it so thank you Mr Craig

KRISTAL TAYLOR 
Rating:
5.0

Excellent service; continue business as is!

GABRIEL DORSEY 
Rating:
5.0

Customer did not leave a comment.

Tom Ferguson 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CRAFT 
Rating:
4.0

Customer did not leave a comment.

joshua landry 
Rating:
1.0

NEVER RECEIVED UHAUL!!! Drove all the way from Houston, Tx to Abbeville, La to pick up uhaul and location never answered the phone, no one was at location. Called uhaul after hours of trying to reach Craig’s Auto and uhaul said someone took our uhaul the day before and returned it in Tx already!!!! And could not find us a replacement. Drove 300+ miles FOR NOTHING!!! Told us we need to reschedule another pick up!! This terrible terrible service deserves a free uhaul!!!!!!

Linzy Hernandez 
Rating:
5.0

Reserved my truck for the Lafayette, La location. My reservation was apparently moved to the Abbeville, LA location without any notification. Employees in Lafayette location were rude. Employee in Abbeville location was great.

Joshua Leger 
Rating:
5.0

Don't send me to other Uhaul locations that are closed before sending me here. Craig's was beyond excellent, Uhaul regional was absolutely abysmal.

Christian Bilke 
Rating:
5.0

OMG, Mr. Herbert’s services were outstanding!! He is truly a jewel to the area. If I had to rate his services, I would rate as 100%. Mr. Hebert went out of his way to make sure that I received the equipment that I needed! As I always say and know that God places people right where you need them!! Thank you once again! I will definitely use your services again.

Clara Gabriel 
Rating:
5.0

Customer did not leave a comment.

Dennis Dubus 
Rating:
4.0

Customer did not leave a comment.

Theldorine Sova 
Rating:
5.0

Mr.Craig was very nice,informative, really nice location was a plus for me, just couldn’t get my phone to work right for location update in returning the truck, but really served its purpose for moving washer n dryer Thank you so much

Mona Arclies 
Rating:
5.0

Customer did not leave a comment.

Tanya Candler 
Rating:
5.0

They didn’t have an dollies but it wasn’t no big deal. We really didn’t need it.

samantha dugar 
Rating:
5.0

Gentleman here helped right the wrong that the pick up location started. Pickup location did not tell me I needed to put gas in the empty truck that they rented to me. They also did not include my dolly.

RENE BROWN 
Rating:
5.0

My experience needed no improvement

harmony rentrop 
Rating:
4.0

Customer did not leave a comment.

Keith Baudoin 
Rating:
3.0

Wasn't emailed my receipt and I don't agree with my charges and are unable to get anybody to tell me why

Warren Shoop 
Rating:
5.0

Customer did not leave a comment.

Gary Broussard 
Rating:
5.0

Customer did not leave a comment.

Paula Kiper 
Rating:
1.0

First I rented the truck 5 miles from where I needed it. I get a text before I got to the facility that i had to drive 25 miles each way to pick up the Truck. I was charged for the extra miles when I didn't need to. The truck was out of gas. I barely made it to a gas station. Truck was filthy inside and out. When I brought the issues to the attendant he told "it is what is", rent it or not I don't care. "You don't have to use it". By this time I had already paid helpers and didn't have a choice. You would think a company like Uhaul would care more about their image and the integrity of there representatives.

Charles Guthrie 
Rating:
5.0

Customer did not leave a comment.

L. TeNeil Moore 
Rating:
5.0

Truck was not clean smelled the smoke I had to clean inside before using but over all truck drove well and did the job

Randall Romero 
Rating:
1.0

Customer service was horrible

Jaselle Langham 
Rating:
3.0

Just an old gas station but serves a good purpose

Charles Andrews 
Rating:
5.0

Customer did not leave a comment.

Brian Dale 
Rating:
5.0

Service was great. Truck was ready when I got there.

Tim Albert 
Rating:
5.0

Customer did not leave a comment.

Mckenzie Davis 
Rating:
2.0

Had a hard time understanding how the chains and light wire was dragging and arguing with me that it's my fault. I had to buy a new trailer light harness to have lights on the trailer.

Adam Nelson 
Rating:
5.0

Craig was very nice and accommodating. Very patient and understanding about our situation and helpful. He was prompt and the equipment was ready to go. Thank you Craig and keep up the good work.

Amber Wilkerson 
Rating:
2.0

I was overcharged 80$ and the man didn't want to help figure out y. I need answers

Dawn Peltier 
Rating:
5.0

Very corporative.

Terri Heck 
Rating:
5.0

Customer did not leave a comment.

Wayne Armelin 
Rating:
5.0

Owner of company was very personable and provided good customer service.

Cyntrell Easton 
Rating:
5.0

Easy & fast service!

Stacey Abshire 
Rating:
5.0

Customer did not leave a comment.

Victoria Lorenz 
Rating:
3.0

Customer did not leave a comment.

FREDERICK GILBERT 
No reviews have been submitted for this location.

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