No suggestions, very nice web site for reservations and issue free process for pick up and returns.Jonathan S.
Customer Reviews for Craftwood Lumber Co
(Distribuidor de U-Haul del vecindario)
Highland Park, IL 60035
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 8 a. m. - 5 p. m.
- 11/24/2021: 7:30 a. m. - 4:30 p. m.
- 11/25/2021: cerrado
- 12/24/2021: 7:45 a. m. - 4:30 p. m.
- 12/25/2021: cerrado
- 12/31/2021: 7:30 a. m. - 4:30 p. m.
- 1/1/2022: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Andrew W.
Nice people. Very professional. Thanxdave B.
We can always depend on Craftwood for dependable and seamless Uhaul rental, they are great.ALYSA S.
The checkout counter knew exactly what they were doing, very expedient & helpful in arranging. Pricing came in exactly as quoted...aka; no surprises! Will be back for sure.phillip B.
El cliente no dejó un comentario.Levi M.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Jerry A.
El cliente no dejó un comentario.Bill P.
El cliente no dejó un comentario.David Z.
El cliente no dejó un comentario.Adrian T.
El cliente no dejó un comentario.Mark G.
The truck was very old. Not even USB, let alone Bluetooth. Insist on a newer truck!Ilya T.
The truck is in terrible condition, Tires are more than 6 years old, dry rotted. front brake rotors warped, pedal pulsation under braking. vehicle thrust angle is more than 5 degrees. it's a death trap.Seth G.
great service!!MICHAEL Kalish S I.
El cliente no dejó un comentario.James F.
Their Staff is greatEd K.
The van had personal items and garbage from the previous renter. It was disappointing.Willa L.
I received the truck with less than a full tank (although on receiving the keys was told it was full). I was told by Craftwood staff an adjustment would be made. I returned the truck with a full tank but did NOT get any credit for the gas difference. I should note I returned it off hours using the phone app, but on cjeckoutr I noted in the app the discrepancy when I picked it up as well as the staff telling me he would make the note.JEFF K.
El cliente no dejó un comentario.RHONNA C.
El cliente no dejó un comentario.Howard D.
Fast and easyDOUGLAS M.
El cliente no dejó un comentario.KEITH H.
They were very nice and helpful, only issue was they offered not to charge for the appliance dolly, since we didn't use it and forgot to issue that $10 creditLaHanda E.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.ROBERT P.
Amazing customer service and follow up questions all addressed professionally Vehicle clean tidy Lo mileage , a dream come true!! Plus pricing is stupendously reasonable F Penske, Uhaul forever, Craftwood till Armageddon! Shabbat shalomLARRY G.
You are doing extremely wellLOUIS S.
El cliente no dejó un comentario.Agajan I.
El cliente no dejó un comentario.ARIEL L.
El cliente no dejó un comentario.Kaitlin M.
The truck was fairly clean. The truck rode very HARD. There was a slippage in the transmission. The truck had over 105,000 milesMichael S.
El cliente no dejó un comentario.DONALD P.
Vehicle has a tendency to want to fishtail. Makes for a nervous ride in the rain with semis around. Don't know if that is the nature of the vehicle or if there is an issue with the back tires.Steven C.
I put $7 gas in yet was charged for gas, please review and reverse the charge, thank youRodney P.
None fast service in person and on the phone. I would use them again.ERENSTO F.
El cliente no dejó un comentario.Julie S.
You are very professional. Keep up the good work. Thank YouLouis S.
El cliente no dejó un comentario.Drew M.
I was very impressed at how easy it was to rent the truck and handle our move. Very knowledgeable personnel helped us to get familiar with the vehicleBARBARA V.
Operator had issues finishing checkout. Mileage on contract differed from mileage in truck. They gave us less furniture blankets then we were supposed to have and called us after they didn't get back enough. Thankfully, they checked the video to verify we were right.Dave N.
The online check-in process was incredibly time consuming, took >20 mins from start to finish and I didn't realize I had to go inside anyways (would've just gone in from the beginning)Daniel G.
El cliente no dejó un comentario.Emil W.
The staff was awesome. I would absolutely rent from this location again. The uhaul app/self check in didn't work for us and it was pretty frustrating.Ronald P.
Overall far surpassed all of my expectations. The vehicle was clean, easy to operate, and drove very well. Pickup at the counter was a breeze, as was the return process. My only recommendation is to clean off ice from windows and windshield before rental pickup time.Gary S.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.Ira S.
Our contact at Craftwood, Chase, explained everything clearly and was very helpful with questions. We would recommend renting a Uhaul truck from Craftwood again.Ann D.
El cliente no dejó un comentario.MITCH R.
Hi, I am so happy ðŸ˜ŠAREZO S.
El cliente no dejó un comentario.Robert A.
Overcharged for gas. Drove 17 miles but had to pay forn4 gallons of gasJoshua K.
El cliente no dejó un comentario.Steve G.
El cliente no dejó un comentario.Keith S.
I will never use this location ever again for a uhaul rental nor would I ever recommend it to anyone. They over charged me for the miles driven (I drove 37 miles and they charged me for 137). They indicated that they would refund me for the error and credit the amount back to my card but my credit card statement indicates that I was still charged for the incorrect amountpeter S.
El cliente no dejó un comentario.KEVIN W.
Truck in a terrible shape. Got charged $36 dollar for gas, I drove only 4 miles.Benjamin L.
El cliente no dejó un comentario.DAVID B.
El cliente no dejó un comentario.Daniela B.
I was very satisfied with the service I received at this location. I was very unsatisfied that U-Haul did not call 24 hours in advance to confirm my reservation. I was also unsatisfied that U-Haul only had me reserving a truck for two hours instead of the six hours I requested and confirmed on my online reservation. The man working the counter, Chase, was able to text the customer following me to direct them to another location since the truck was not going to be available at the specified time. U-Haul was incredibly disorganized in that way and made it inconvenient for the person following our rental.Allison M.
El cliente no dejó un comentario.Stanley P.
Everything about this: people,truck and service was great.DOUGLAS M.
best folks to deal with and truck was spotless.TOM L.
The help was excellent and I had no issues at all. Great serviceJeffrey K.
El cliente no dejó un comentario.RODGER O.
El cliente no dejó un comentario.jJIM Z.
There were trash in the vehicle that I had to clean out. There was an empty soda can in the front and a dirty towel in the back, and broken bits of plastic. Other than that, going through the drop off process via our phones was a little challenging as well. You couldn't take pictures to upload - you had to change permissions on your internet browser to allow the camera to be used and there were no troubleshooting options or alternative. The staff at this location was super friendly and courteous. They answered all of our questions, explained the entire process so clearly and made the entire exchange so pleasant. Absolutely wonderful and I will be recommending this place for our future needs.KELLI M.
Improve your online check-in process within the app. It was a bad experience and I ultimately decided to go into the store to work it out with a human.DREW N.
El cliente no dejó un comentario.Mark R.
El cliente no dejó un comentario.Clifford B.
El cliente no dejó un comentario.Elizabeth M.
El cliente no dejó un comentario.William P.
Truck was beat up & check oil engine light was on so this truck needed maintenance. Loved the cargo space for our needs but not impressed with condition of vehicleAnna S.
I lost nearly 45 minutes when the APP wouldn't work. I had to go inside and re-register everything. I also couldn't log the car back via the app and had to spend more time getting my reciept.RYAN M.
El cliente no dejó un comentario.David R.
Don't make the customer have to answer the same questions that were answered online at the time of pick-up.Jeff G.
El cliente no dejó un comentario.Alex B.
El cliente no dejó un comentario.CARRIE C.
El cliente no dejó un comentario.Neal G.
There's something wrong with the odometer..... I only drove like 20 - 22 miles and it said i drove more and then also customer service was horribleGIANPIERO S.
El cliente no dejó un comentario.Rick L.
When i picked up the van there were soiled paper and bandages with blood on the floor. There was also a canon printer in the back. I left the printer there and cleaned the front.Demetrio M.
El cliente no dejó un comentario.MITCHEL R.
El cliente no dejó un comentario.Suky L.
Backup Camera only worked a few timesJeffrey S.
super easy with app to reserve and pickup!Kim B.
El cliente no dejó un comentario.Margery J.
El cliente no dejó un comentario.Keith M.
El cliente no dejó un comentario.KENDRICK G.
El cliente no dejó un comentario.Karen K.
This was a great experience! The van was perfect and a great price!Carl M.
El cliente no dejó un comentario.Bryce R.
El cliente no dejó un comentario.Julie K.
El cliente no dejó un comentario.Geoffrey N.
El cliente no dejó un comentario.LAURA T.
El cliente no dejó un comentario.Yevgeniy S.
El cliente no dejó un comentario.Debra D.
There were a lot of existing damage stickers on the truck. It made it tough to look for other additional damage, and the process to drive away with the truck and return it took much longer than in the past. The overhead door on the rear of the truck also didn't open easily, and it was a real rough ride.AARON A.
The van was in need of a bath.David R.