Customer Reviews for Cozy Living
(U-Haul Neighborhood Dealer)

156 reviews

235 Northfield Dr   Princeton, KY 42445

(270) 365-8093

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 365-8093

235 Northfield Dr
Princeton, KY 42445

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cozy Living was very helpful and knowledgeable in choosing the right trailer. They talked me through the process, helped me hook up the trailer and gave me tips on it's use. I would highly recommend Cozy Living and will be a repeat customer in the future.

mark Baryley 
Rating:
5.0

Customer did not leave a comment.

david wilson 
Rating:
5.0

Customer did not leave a comment.

Joe Gray 
Rating:
5.0

This was a bad truck it leaked in the back with water and soak all my stuff as are as the store that rented me the truck was great no fault of there’s

Edward Ruggerio 
Rating:
5.0

Customer did not leave a comment.

Bill Jackson 
Rating:
5.0

Customer did not leave a comment.

Joseph Brake 
Rating:
5.0

Customer did not leave a comment.

JOANNE MERRILL 
Rating:
5.0

Great people to work with!

jan Vied 
Rating:
5.0

Customer did not leave a comment.

Maurice Love 
Rating:
5.0

Very nice location easy access from highway. The owner was very nice. The only issue I had was with the Uhaul app. It didn’t work for the return. Kept going back to “get started with return”

NANCY COOK 
Rating:
5.0

Customer did not leave a comment.

James Quick 
Rating:
1.0

The man was very friendly but slow on taking information. He was asked if the unit could be turned in at Benton and he said yes but filled the paper work out to come back to Princeton so it was going to cost me a bundle to turn it in at Parker’s quick lube in Benton. They were very nice and went the extra mile including a long phone call to try to get the extra charge taken off and did get it reduced. I would highly recommend them (Parker quick lube, Benton, Ky)and so thankful for their help.

mike littrell 
Rating:
5.0

Customer did not leave a comment.

Karyn Miller 
Rating:
5.0

Customer did not leave a comment.

STEVEN CONSTANTINE 
Rating:
5.0

Customer did not leave a comment.

ed young 
Rating:
5.0

Customer did not leave a comment.

Harold Ofegaard 
Rating:
5.0

Customer did not leave a comment.

renee clift 
Rating:
1.0

We had an antique tractor to transport. Man measured opening of trailer and said it was 65.5 inches. When we got ready to load tractor the opening wasn’t big enough. We measured it and it was 56.5 inches. Unable to use after renting!!

Freda Ruby 
Rating:
5.0

Customer did not leave a comment.

karen carrigan 
Rating:
5.0

Nice friendly staff got the equipment when it was needed. Thanks

KARL KOLSTOE 
Rating:
5.0

Customer did not leave a comment.

MILAGROS GARZIA 
Rating:
5.0

Customer did not leave a comment.

David Fyfe 
Rating:
5.0

Customer did not leave a comment.

James Quick 
Rating:
5.0

You probably wouldn't listen if I told you, no one else seemed to care.

Nathan Gay 
Rating:
5.0

Customer did not leave a comment.

Christian Reinke 
Rating:
5.0

They didn't even bother to tell me to come pick up my deposit.

Deborah Dees 
Rating:
5.0

Customer did not leave a comment.

Eric Muskopf 
Rating:
5.0

Customer did not leave a comment.

Kevin Boyd 
Rating:
1.0

The truck had cigarette ashes all over the dash and the dolly I rented was broken so I couldn’t use it. Also there was suppose to be someone calling me to discuss my complaint and the charges I disputed, but no one called. I still got charged though. This place was ridiculous!

Michelle Grant 
Rating:
4.0

Customer did not leave a comment.

Steven Adams 
Rating:
5.0

There was an issue with the UHaul website and we had to wait over an hour for it to be fixed by a UHaul rep before we could leave with our truck. Time is important, especially when traveling long distance

Lisa Marshall 
Rating:
5.0

Great experience great caring and very nice staff. Thank you

Paul Jordan 
Rating:
4.0

Customer did not leave a comment.

Leisa Hart 
Rating:
5.0

Wonderful job

markenney hammonds 
Rating:
5.0

The site was great but the trailer had a severely dented floor and grease residue where the previous renter hauled some type of heavy, dirty equipment. Facility personnel did make a good faith effort to clean the floor. The rear roll up door was very rusty and the door would barely roll up and down. Tires appeared to be somewhat dry roulettes and one of them actually failed on the trip. U-Haul service provider (Bulldog Towing-Starkville, MS) did a great job getting us back on the road!

Don Pate 
Rating:
4.0

Customer did not leave a comment.

James Coleman 
Rating:
5.0

Customer did not leave a comment.

Rick Maurice 
Rating:
1.0

The uhaul representative was deceitful in his sales strategy. And he unfailingly over charged the customer for 3 extra days of usage when it was not needed. Customer asked for 2 day rental, the representative then tells customer that Uhaul will allow 5 days on this 2 day rental. Did not tell rhe customer the word "allowed" was meant to mean charged for 5 days for asking for 2 day rental. The customer was not reimbursed for the 3 extra days. Deceitful and dishonest is the best way to decribe this experience.

WILLIAM MELTON 
Rating:
5.0

Very friendly folks. Convenient location.

Layne Smith 
Rating:
5.0

Maybe some sort of backup camera would be nice.

Gary Joslyn 
Rating:
5.0

Customer did not leave a comment.

Marc Thomas 
Rating:
4.0

Customer did not leave a comment.

byron boyd 
Rating:
5.0

Staff called me to let me know I had left something in the truck. I was very appreciate of that. I can’t think of any improvement that needs attention.

Debra Gray 
Rating:
5.0

Great experience. Had what we needed. Easy pick-up and return.

JEFF HARPER 
Rating:
1.0

That location claimed that they didn’t know that I ordered a dolly. I prepaid for both the truck and dolly a week in advance. I called and spoke to the person in charge of uhaul and all she said was oh, I didn’t see you ordered it. And then she added, don’t worry, since your order wasn’t prepaid then I won’t be charged for the dolly. I will not recommend this location.

Steven Nunley 
Rating:
5.0

Customer did not leave a comment.

Thad Prince 
Rating:
5.0

Customer did not leave a comment.

RAUL DEMOURA 
Rating:
5.0

This location is outstanding and the owners exceptionally friendly and acomodating

CHESTER ZAJAC 
Rating:
5.0

Customer did not leave a comment.

COZY LIVING 
Rating:
5.0

Customer did not leave a comment.

LAURA BASSO 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY YOUNG 
Rating:
5.0

Customer did not leave a comment.

TAMMY PHELPS 
Rating:
5.0

The lights didn’t work

DENNIS TRIMM 
Rating:
4.0

Customer did not leave a comment.

JANIS SMITH 
Rating:
5.0

Customer did not leave a comment.

DEBORA ELLIS 
Rating:
5.0

Our original pickup location called us one hour before our scheduled pick up time and told us they did not have a truck. This location was an hour away but did have the equipment we needed. They were very nice and helpful. I would recommend this site to anyone. The original pickup location I would not recommend to anyone!!!

Jeremy Moran 
Rating:
5.0

I can't think of anything. Personnel were gracious and helpful.

William Marks 
Rating:
5.0

They were very helpful and very friendly. They went out of their way to help us fix a milage issue even without us asking. Wonderful people!

JOHN WILKERSON 
Rating:
5.0

Customer did not leave a comment.

Joseph Salpietra 
Rating:
5.0

Great service

Marc Hendrickson 
Rating:
5.0

Customer did not leave a comment.

JJ Sherrill 
Rating:
5.0

👍🏼

RAUL DEMOURA 
Rating:
4.0

Customer did not leave a comment.

Fredda Gray 
Rating:
5.0

Easy drop off, hassle-free.

BRYAN KING 
Rating:
5.0

Customer did not leave a comment.

Robert Haberlock 
Rating:
3.0

Customer did not leave a comment.

Garry McNabb 
Rating:
4.0

Customer did not leave a comment.

Thomas Harris 
Rating:
5.0

Customer did not leave a comment.

JOHN MOBLEY 
Rating:
5.0

Just great folks willing to do whatever it takes to make sure you are happy!

Thomas Dueker 
Rating:
5.0

The company was excellent! Very helpful every step of the way. I would highly recommend their services.

Erin Normile 
Rating:
5.0

Customer did not leave a comment.

Amy Hancock 
Rating:
5.0

Customer did not leave a comment.

RONNIE DARNELL 
Rating:
5.0

Customer did not leave a comment.

Kevin Heiter 
Rating:
3.0

This location was 40 minutes away from my requested location which was not convenient.

Brett Rossow 
Rating:
5.0

Customer did not leave a comment.

scott sebaly 
Rating:
1.0

Customer did not leave a comment.

Mary Lynch 
Rating:
5.0

Friendly helpful people

LARRY STECK 
Rating:
5.0

Customer did not leave a comment.

HANNAH RIGGS 
Rating:
5.0

Customer did not leave a comment.

Garry McNabb 
Rating:
5.0

Helped me in a pinch and customer service was fantastic!

HEATHER P'POOL 
Rating:
3.0

Customer did not leave a comment.

Terry Charles 
Rating:
5.0

Dale provided excellent customer service! Everything was handled in professional and timely manner!

nate huggens 
Rating:
3.0

I was over charged on my mileage and charged for an extra day when i was told I wouldn't be. I called ans spent over a hour on the phone with customer service this morning. Very frustrated and unsatisfied with this time around with mt uhaul experience. All this on top on moving has been alot to deal with.

Joshua Phelps 
Rating:
5.0

Customer did not leave a comment.

glennyce allemang 
Rating:
5.0

Customer did not leave a comment.

Roger Oldham 
Rating:
5.0

Customer did not leave a comment.

keith barns 
Rating:
5.0

Very helpful staff.

Brandon Hughes 
Rating:
5.0

Customer did not leave a comment.

Chance Lucas 
Rating:
5.0

Customer did not leave a comment.

jessica traylor 
Rating:
5.0

Customer did not leave a comment.

Marti Jenkins 
Rating:
5.0

Customer did not leave a comment.

Chris Langston 
Rating:
5.0

Me Dale was friendly and helped me so much. This was my first time renting one and he was very helpful. I appreciate that.

wonda white 
Rating:
4.0

It was a good experience.

Thomas Cotton 
Rating:
5.0

Customer did not leave a comment.

Harold Odegaard 
Rating:
5.0

Customer did not leave a comment.

tad ladd 
Rating:
5.0

Customer did not leave a comment.

Brett Shultz 
Rating:
3.0

Customer did not leave a comment.

Brandi Butcher 
Rating:
5.0

Nothing. The store owners are wonderful and great to see every time I drop off a rental.

John Jones 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CASSELL 
Rating:
5.0

Dale came to our rescue when we needed a U-Haul to complete our trip. He went out of his way to accommodate our needs and to make sure we had a successful completion to our trip.

Norman Allen 
No reviews have been submitted for this location.

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