Customer Reviews for Cox Climate Controlled Storage LLC
(Distribuidor de U-Haul del vecindario)

357 comentarios

221 S National Ave   Springfield, MO 65802
(E St Louis St & National Next to Steak'N Shake)

(417) 866-2857

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(417) 866-2857

221 S National Ave
Springfield, MO 65802
(E St Louis St & National Next to Steak'N Shake)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 7/4/2022: cerrado
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Brian P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary N. 
Clasificación:
5.0

Very easy and quick process for turning in the truck.

Robert N. 
Clasificación:
5.0

Eddie is super friendly and helpful, made our getting going a lot easier and more pleasant.

Kristen M. 
Clasificación:
2.0

incorrect information given causing confusion concerning drop off location, causing many additional miles to be driven and extra money for gas

Julie W. 
Clasificación:
2.0

make sure correct information concerning the rental drop off procedures are given. incorrect information was given to me causing problems with the drop off location and causing me to drive many extra miles over the number of miles allowed costing hours worth of extra time and extra money spent for gas.

Julie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Heather K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barry W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda B. 
Clasificación:
5.0

Had a concern with the billing and the gentleman I spoke with got things corrected and helped tremendously.

Tom M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin S. 
Clasificación:
3.0

The experience was horrible. They didn't have pads, made me drive to another location. The rental had been prepaid, pre-ordered. I shouldn't have to go to other locations to get what was paid for. Springfield Missouri is extremely busy on Friday and not being from Springfield made it much harder for me. Took time and money from me.

kitty R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sai L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaleb H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harold A. 
Clasificación:
5.0

Great experience all the way around! Was treated with friendliness, respect, explained everything to me, and showed me what to do with the trailer, safety, everything! Yes, I will be telling others about this location!

LAUREN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERLE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

COLLIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
3.0

I wasn't aware there was a $30 surcharge if fuel was not back to correct amount. We were in unfamiliar city and under 1/8 of a tank below where we needed to be. I understand I had to pay for the fuel but that 1/8 of a tank cost me $47. I will look around before I use uhaul again. Also, I used 10 or 12 miles less than charged but was not reimbursed for the miles.

DEBORAH L. 
Clasificación:
5.0

Tight turn in had to go around the block but once we figured out the best approach we were fine Great experience

TIMMY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
3.0

El cliente no dejó un comentario.

RENEE S. 
Clasificación:
4.0

Head and shoulders above previous uhaul experiences

STEVEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yerikkhozha Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

TREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

Smelled bad of smoke. Staff member friendly when pushed, but it had been a frustrating day and he charged me for an extra day. Not sure why?

MARCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leah H. 
Clasificación:
5.0

The gentleman that answered the phone was so polite and let me know where to look to see if there was a particular drop off location on the contract and when I let him know there wasn't he said he will be happy to help us and when we got there he was very helpful and we were in and out within minutes.

JERRY I. 
Clasificación:
3.0

El cliente no dejó un comentario.

KYLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
3.0

There was no heat in the van

Michael M. 
Clasificación:
5.0

Very helpful

Cleon H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Suraj S. 
Clasificación:
5.0

The gentleman that help us was very friendly and down to earth. He explain everything to us his people skills are excellent and I myself what to thank him very much

Charles T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

The pig tail extension connection needs replaced. He did not have anymore on hand, he said he would have more next week Other than that the experience was great and the least stressful part of my day.

JENNIFER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JERED M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin H. 
Clasificación:
5.0

Our experience with your facility was extremely positive. Eddie was so helpful, kind, and professional. The storage unit worked out perfectly for us. We highly recommend you guys!

Mary L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Bryan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
3.0

The appliance dolly was not in the truck when I picked it up, I had to go to a different location. The truck was parked in an alley littered with broken glass. And a homeless person left their belongings in the back of the truck.

Casey B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Robert J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin H. 
Clasificación:
5.0

Everything was a great a experience with my Uhaul rental.

Stephen T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Everett P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erik B. 
Clasificación:
5.0

After hours drop off and trailer was promptly checked in the next morning.

Timothy M. 
Clasificación:
5.0

Prompt and Efficient. No improvement necessary.

David R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Bridget H. 
Clasificación:
4.0

Thank you for use of the very economical truck. The 20 miles we drove were all city miles and the truck only used 2 gallon of fuel.

Sarah S. 
Clasificación:
5.0

Staff was friendly and helpful.

Petra J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DENNIS W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ashley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
2.0

When we arrived to pick up our truck and equipment the dollies we'd ordered were not in the truck. The day we picked up was a Sunday and this facility is closed on Sundays so there was no way to contact anyone. We contacted uhaul directly who put notes on our account to note that we didn't drive the equipment off the lot and why. I didn't give 1 star because the person I talked to the next morning was very nice and helped to make sure I got a refund for the unused truck and equipment. My disappointment lies in the inability to contact anyone after hours in case of emergencies.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence O. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN C. 
Clasificación:
5.0

Again with the appointment times being for right when they open.

Cynthia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER P. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHERINE S. 
Clasificación:
5.0

If the strap ratchet could be spray lubed been helpful, know they see all the road debri and understand. Not a problem, just a suggestion

Jeff H. 
Clasificación:
3.0

El cliente no dejó un comentario.

CRAIG Y. 
Clasificación:
5.0

The person who runs the office gave notice that I need to move my stuff. Reason being unit was being used for "Housing Purposes" in my life I have never housed myself in a storage unit. It feels more like the person had personal issues with me that I was and are unaware of. I never let a mess when I came to unit was there during business hours and not once was I disrespectful or acted in disrespectful manner. But despite all that that I now have a storage unit elsewhere that's not only cheaper but larger. So because of said person you've lost my $80 a month (for a 5x8 unit) and I will never recommend said facility or allow anyone I know to use said facility.

Miles W.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jimmi C. 
Clasificación:
5.0

It was all good! Keep it up!

BRADLEY H. 
Clasificación:
1.0

Nobody was in the office I stood inside for quite awhile before the man decided to get up and come see what I needed...then they OVERCHARGED me and when I spoke to the manager he laughed at me and hung up in my face I would NOT recommend this location they are lazy and rude

victoria J. 
Clasificación:
5.0

Awesome customer service.

JOE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa O. 
Clasificación:
5.0

What a pleasant experience. Very easy process.

DANIEL H. 
Clasificación:
5.0

The young man who waited on us was knowledgeable and accommodating.

BARBARA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

Vehicle was VERY noisy for the majority of the trip (interstate). I may never rent from UHaul again.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcus W. 
Clasificación:
3.0

Location said open 9am, I came early 930 for scheduled 10am rental and since no one there I called number on door and didn't get an answer. Person showed up at 945 for me to pick up rental

RICHARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Azure B. 
Clasificación:
4.0

After hours drop off. Tight parking lot.

MATTHEW JOHN C. 
Clasificación:
4.0

Super friendly and helpful attendant. This was only the second time I towed and he pointed out the ball was the smallest U Haul allows. This was not mentioned the first time I rented and explains the looseness I felt towing.

JAMES W. 
Clasificación:
5.0

Overall good experience. I did have to clean out the 5x8 trailer of dirt and small debris before use though. I had to purchase a 2 inch ball and necessary wrench at a nearby AutoZone because I had a 2 5/8 ball.

ROBERT M. 
Clasificación:
5.0

The young man is proficient and courteous. He truly grasp what customer service is all about . This is my first time using a facility without 24 hr service . I should have been here along time ago.

Jacqueline G. | Reservación
Clasificación:
5.0

Clean, smooth, and ready to use.

Matt B. | Reservación
Clasificación:
5.0

The staff at Cox are outstanding to work with.

Frank M. | Reservación
Clasificación:
5.0

Nice place with easy access and clean, dry storage. Staff was very friendly and helpful. We would definitely use this place again!

Deryn B.  |  Overall Experience 
Clasificación:
5.0

Amanda was always friendly and helpful! She deserves a raise!

MARK Y.  |  Overall Experience 
Clasificación:
1.0

It's on a busy street with a very small driveway and parking lot. I called 3 times before getting a call back. I cancelled the reservation through the affiliate office. Posted hours were incorrect.

Joshua M. | Reservación
Clasificación:
5.0

The young lady working at the main desk was very sweet and helpful. The storage unit is very easily accessible. We feel good about our choice to use this company for our storage needs.

Sabrina S. | Reservación
Clasificación:
5.0

The staff was friendly and helpful. Everything went well. I feel I understand everything very well.

Reeda R. | Reservación
Clasificación:
1.0

I showed up at the place and they were closed. They were supposed to be open from 9:00 am to 12:00 pm on Saturday and no one was there. I made it to the facility at around 10:15 am. I went elsewhere.

Jeremy W. | Reservación
Clasificación:
5.0

Great People to deal with....

THOMAS M.  |  Overall Experience 
Clasificación:
5.0

The staff was very helpful and friendly.

TRUDY B.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and clean facility!

JULIE R.  |  First Impressions 
Clasificación:
5.0

The staff was very helpful and efficient. The facility itself exceeded my expectations - I couldn`t be more pleased

FRANK M.  |  First Impressions 
Clasificación:
5.0

Customer service was great! Storage unit was clean and easy to get to. Very happy with choosing this facility to store my belongings! :

Privacy R.  |  First Impressions 
Clasificación:
5.0

Customer service was great. Amanda, at the desk, was very kind and helpful. The facility was very clean.

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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