Customer Reviews for Cox Auto Body
(U-Haul Neighborhood Dealer)

114 reviews

2570 Sunset Strip   Mountain Home, ID 83647

(208) 587-8360

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(208) 587-8360

2570 Sunset Strip
Mountain Home, ID 83647

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Cox Autobody is a great family-owned business. Top notch service.

Michael Barclay 
Rating:
4.0

Friendly, prompt service was a highlight of Cox Autobody U-Haul Rental. The only thing I can say to improve is the layout of entry and exit to the facility. There are no hazards that are hidden but you need to pay attention when driving in or out so that you steer clear of any trouble. Everything else about the rental was a win-win for me and my family!

Darron Williams 
Rating:
5.0

Customer did not leave a comment.

Wendy Taylor 
Rating:
5.0

Customer did not leave a comment.

Brandon Flack 
Rating:
5.0

Customer did not leave a comment.

Lonnie Black 
Rating:
5.0

The agent was very pleasant and thorough. I was able to return the trailer after hours, using the app. This process was very easy.

Jeffrey Smith 
Rating:
5.0

Customer did not leave a comment.

William Kyle 
Rating:
5.0

My son called me at 4:45 pm saying his car was broke down. I called the office, verifying they had a car hauler and let them know I was on my way. They stayed and got the paperwork completed even though it happened after closing time. They are without a doubt ‘customer first’.

WAYNE TANTON 
Rating:
5.0

Customer did not leave a comment.

Michael Ruccia 
Rating:
5.0

Customer did not leave a comment.

Michael Wilcox 
Rating:
3.0

Customer did not leave a comment.

DAKOTA HARTSOCK 
Rating:
5.0

Customer did not leave a comment.

JOYCE SMITH BROWN 
Rating:
5.0

Customer did not leave a comment.

Jeremy Foglesong 
Rating:
5.0

Customer did not leave a comment.

JUNE BANTA 
Rating:
5.0

Friendly staff and helpful to let me know where to buy extra pats required for tow trailer

Joseph Jurek 
Rating:
5.0

Don't give away equipment that has already been reserved. I almost panicked when the last called and told me they'd given the trailer away to someone else. However she was fantastic and worked it out so that a manager in meetings near Victor, Id. would bring the save size take to Cox in Mountain Home, ID. Which was fantastic because anything less than that would have completely ruined the tightly orchestrated move we had to pull off.

Meghan Fish 
Rating:
5.0

Customer did not leave a comment.

Nathan Price 
Rating:
3.0

When the guy hooked up and tested my Trailer lights went through the motions and said the lights were good. I have a 2017 highlander that did not come with the tow package. I added the hitch and wiring harness. Funny part is there was no fuss in the under hood fuse panel since I install it so there is no FU$&ing way the lights ever worked, when the guy said they were good. I am glad I checked them at my House before headed out on a 1800 miles trip.

jonathon Mann 
Rating:
4.0

Customer did not leave a comment.

Jeff Hempelmann 
Rating:
5.0

Customer did not leave a comment.

christoph stratton 
Rating:
3.0

Customer did not leave a comment.

Doris Ackley 
Rating:
4.0

After hour drop off app didn't work so didn't have any contact with this company. Would have liked to have had a call or email telling me everything was done.

Doris Ackley 
Rating:
5.0

Back of truck was dirty. Equipment from previous renters was left inside in disorganized manner. Staff was very helpful.

Ronald Dedman 
Rating:
4.0

Customer did not leave a comment.

Randall Moore 
Rating:
3.0

Customer did not leave a comment.

christopher salyers 
Rating:
5.0

Great job and went alot faster than checking out the truck. Very helpful

Charles Goldsby 
Rating:
5.0

The pick up process from my phone took over 30 minutes. I sent 3 messages in a 15 minute time period before I got a response. Other than that, it was a great experience overall.

Troy Hall 
Rating:
5.0

Customer did not leave a comment.

jean bullock 
Rating:
5.0

Customer did not leave a comment.

Steven Walters 
Rating:
5.0

Customer did not leave a comment.

JUSTIN GLIDDEN 
Rating:
5.0

Some question remains as to the $100 discount offers by Uhaul for returning unit to Mountain Home, ID vs scheduled Boise, ID.

Greg Decoteau 
Rating:
5.0

Customer did not leave a comment.

Molly McFadden 
Rating:
3.0

trailers are heavy and difficult to hook up. No on site help.

TROY HANNA 
Rating:
5.0

Customer did not leave a comment.

paul varelmann 
Rating:
5.0

Picking up and working with Cox Autobody was very easy. The truck was not cleaned out by the previous renters and had a lot of broken glass in it. There was also barely any fuel in the truck at pickup which was disappointing considering how much we paid to rent the truck. I regrettably left the truck with a lot more fuel in it than when I picked it up which was not ideal, but I had to fill it to move my belongings to the next location.

Joelle Streithorst 
Rating:
5.0

Absolutely wonderful price. This was perfect for what I needed and was unexpectedly inexpensive. Thank you so much.

Jason Troyna 
Rating:
2.0

Great location. Only problem was lack of outdoor lighting in parking area for pickup after dark.

Jason Cox 
Rating:
4.0

Customer did not leave a comment.

Steven Empey 
Rating:
4.0

Need a bigger sign about being a U-Haul location when coming from the North. Passed the place and had to turn around. From the South you can see the U-Hauls and know that you need to slow down and signal to turn.

Tina Hughes 
Rating:
4.0

Customer did not leave a comment.

Gary Laney 
Rating:
3.0

Closed so I used the electronic drop off. Worked fine.

Thomas Helms 
Rating:
5.0

This was absolutely the BEST truck rental experience I have ever had! Very professional, efficient, and friendly. If I hadn't moved out of the area with this move, I would definitely rent from them again. They are THE BEST UHaul place in Mountain Home, Idaho!

ELIZABETH ACKERMAN 
Rating:
5.0

Customer did not leave a comment.

earl younger 
Rating:
5.0

No problem with the return.

Theresa Bouck 
Rating:
4.0

Customer did not leave a comment.

Theresa Bouck 
Rating:
5.0

Customer did not leave a comment.

Kendra DeLaney 
Rating:
5.0

Even though the store was closed whenwe dropped the trailer off, the owner had by phone told us where could drop it off after hours and that it would be checked in the next day. This was in fact done and we also received email confirmation.

john SOLUM 
Rating:
5.0

Thank you for renting us a U-Haul Truck. We will use you in the future and recommend you to others. Thank you.

lynn edgerton 
Rating:
4.0

Customer did not leave a comment.

Gregory Mortensen 
Rating:
5.0

Customer did not leave a comment.

GAIL TRUEBA 
Rating:
5.0

These folks were extremely friendly and more concerned the equipment did it's job for me then looking for any dings or dents. They just wanted to know it was all in working order and that I had a safe trip using the equipment. I was so impressed with the folks, office and body shop besides their help with my U-Haul rental. I grabbed a card for my file of "just in case", I need body work or win the lotto and can get my new old 1994 Ford Truck painted!!!

Tim Ekeberg 
Rating:
4.0

Customer did not leave a comment.

Patrick Akers 
Rating:
3.0

Customer did not leave a comment.

RICHARD THOMAS 
Rating:
5.0

Customer did not leave a comment.

matthew demayo 
Rating:
3.0

Customer did not leave a comment.

Corban Blackburn 
Rating:
5.0

Customer did not leave a comment.

Don Scheffler 
Rating:
3.0

Customer did not leave a comment.

christopher ko 
Rating:
5.0

The lady was great, very friendly and courteous.

laura mitchell 
Rating:
3.0

Customer did not leave a comment.

kathy horne 
Rating:
5.0

we dropped off on Sunday, so didn't deal with any people this day.

Jenniffer Lasuen 
Rating:
5.0

Customer did not leave a comment.

Christopher Patterson 
Rating:
1.0

I was expected to drive 100 miles round trip to return the truck or pay an extra $250. This is horrible customer service. My suggestion: Have a drop off in Boise with no extra charges. This was ridiculous and U-Haul made their problem my problem. Just Awful! Do I need to say more?

DERRIC ALLEN DALTON 
Rating:
4.0

Customer did not leave a comment.

john ryan 
Rating:
5.0

They did a great job, Thanks!

Albert Green 
Rating:
4.0

Customer did not leave a comment.

ANSON CALL 
Rating:
5.0

Great customer service, outstanding professionalism & courteous! Appreciate her help very much! :)

CHARLENE KELLY 
Rating:
5.0

Customer did not leave a comment.

Kellis Durrence 
Rating:
4.0

Customer did not leave a comment.

Glenn Sansone 
Rating:
5.0

The were very helpful in the overall experience. The office lady was of great help.

TIM CLARKSON 
Rating:
5.0

Customer did not leave a comment.

Martin Shrederis 
Rating:
5.0

Customer did not leave a comment.

GARY WALKER 
Rating:
3.0

Customer did not leave a comment.

Ernie Perron 
Rating:
5.0

Irene made this experience wonderful. Please give Irene a big pat on the back from us! The girl has great customer service skills!! High five!! Kim and Dave Heinen/ Mountain Home Idaho.

KIM HEINEN 
Rating:
5.0

Customer did not leave a comment.

THERSA LYNCH 
Rating:
5.0

Very pleasant experience.

ED HAYES 
Rating:
5.0

pleasant customer service

JOSEPH FRAMPTON 
Rating:
4.0

Customer did not leave a comment.

SANDY MCCRAY 
Rating:
3.0

Customer did not leave a comment.

DANIEL DOHERTY 
Rating:
5.0

Customer did not leave a comment.

CHESTER BLOSSOM 
Rating:
5.0

The key drop-off for was very secure and adequate.

LEANN JONES 
Rating:
5.0

Customer did not leave a comment.

BRIAN ENGLISH 
Rating:
5.0

Customer did not leave a comment.

Rena White 
Rating:
5.0

It said they were open at 8 am and they do not open until 8:30. otherwise, everything was great.

David R Miller 
Rating:
5.0

Customer did not leave a comment.

KYMBERLY MILLIKIN 
Rating:
5.0

Inspect tires for wear and make that part of the inspection process.

Bryan Cook(TT1867D) 
Rating:
5.0

Customer did not leave a comment.

PATRICIA NEWTON 
Rating:
4.0

Customer did not leave a comment.

LINNIE Poyneer 
Rating:
5.0

Very nice staff. Great location.

SUMMER ETHRIDGE 
Rating:
3.0

Closed when I dropped off truck.

TOM WALSH 
Rating:
5.0

Irene Was very nice and explained everything for me. Very helpful.

LINDA DAVIS 
Rating:
3.0

Customer did not leave a comment.

PATRICIA NEWTON 
Rating:
3.0

Customer did not leave a comment.

Rick Turpen 
Rating:
5.0

check fluid levels of the truck

TANYA MCCORD 
Rating:
5.0

I had to stop in Colorado due to trailer fishtailing. Roadside changed a bent rim and the tire pressure was 20 lbs low in at least one tire.

Charlie Pilcher 
Rating:
3.0

I never got a call after making my reservation on where to pick up my trailer.

WILLIAM WOOTEN 
Rating:
3.0

I was actually charged a little more than expected. The truck was returned clean and with more fuel than when I picked it up. A little disappointed by that.

Shelly Smith 
Rating:
4.0

Customer did not leave a comment.

STEVEN STOLTMANN 
Rating:
5.0

Customer did not leave a comment.

JESSE MERRIMAN 
Rating:
4.0

Customer did not leave a comment.

LARRY G Herzinger 
Rating:
3.0

Uhaul administrative person wasn't in so had to wait a bit, but otherwise was courteous and helpful.

MICHAEL SHAW 
No reviews have been submitted for this location.

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