Customer Reviews for Cox Auto Parts
(U-Haul Neighborhood Dealer)

142 reviews

2719 N Point Blvd   Dundalk, MD 21222

(443) 503-3022

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(443) 503-3022

2719 N Point Blvd
Dundalk, MD 21222

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

VINCENT D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Alvin W. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

I wanted to return my equipment in Charlotte, but for some reason I was forced to drive 30 miles out of the city to return the equipment and 30 miles back. I really did not like the fact that you assigned me a return place without asking me.

Gregory G. 
Rating:
1.0

no assistance from the staff and they tried to charge me for a third day rental, claiming it was 20 minutes late (it was not) when they were not even open on sundays to receive the return.

patrick F. 
Rating:
1.0

RIP off charges days later. No contact with no one to fix it . I'll use someone else

Evelyn A. 
Rating:
1.0

Customer did not leave a comment.

BRIAN W. 
Rating:
2.0

When we got to the location to start moving, there was black oil all on the back of the truck. We were slipping when up in truck. We had to go buy a tarp so none of the belongings were ruined. We told the employee when we dropped off. He seen the oil, apologized, and even said they tried to clean up the beat that they could. That he couldn't do anything except give to the manager for refund. We never received refund.

Emory N. 
Rating:
3.0

I was charged a $25 cleaning fee when the cab of the truck was filthy. It was not cleaned for me. Not sure why I have to pay a cleaning fee.

william W. 
Rating:
1.0

Never again

katrice L. 
Rating:
5.0

Great staff. Clean truck. Dolly was a bit dirty, only concern. Wouldn't stop from going there again.

Nicholas B. 
Rating:
5.0

Good friendly location

Tina M. 
Rating:
5.0

A++++

Eid A. 
Rating:
3.0

Faster acknowledgement of customers and provision of help would be great.

Claire L. 
Rating:
3.0

Key was lost at first then found 20 minutes later. Vehicle was absolutely disgusting. Trash and food everywhere in vehicle. Windows were covered in nicotine film. Wipers did not work properly. No moving blanket was in the back of truck. Best of all, the vehicles gas pedal got stuck which lead to us almost running into the addition of my house Will never rent again. I'll find elsewhere to use this.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Curtis A. 
Rating:
4.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Rebecca D. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

So, I went to this location, the guy said that he don't have 15" truck which I reserved a day earlier. I was so upset, I never expect that they could do that at the last minute. As he suggest, I went to a another U-haul store, and the lady working there was so rude and keep on saying "we cant do nothing about it". I went back to Cox Auto parts and get 10", but the stuff that i needed to delivered was't fit in this truck, also the truck was full of dirt and mud in the driver seat floor, and smell like smoke. I had to do a two trip so, I rent a another van from a different rental company. Be aware that U-haul has no guarantee of your reservation. You might not get the one that you reserve for, and they might change the location even in less than 24 hours and you will have no choice other than choosing a different size of a truck. I am gonna rent from a different company for the next time.

sudarshan A. 
Rating:
4.0

Service was very good ,courteous and quick. Everything was in working order and made our process very simple and easy. Would recommend to my friends that may have a need close to that location.

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Dimetra Q. 
Rating:
5.0

Customer did not leave a comment.

Eliezer V. 
Rating:
5.0

Only issue was the A/C blower fan in the truck did not work. 92 deg moving day temp made it a little warm!

mark S. 
Rating:
3.0

A more thorough and comprehensive run down of rules and drop off information.

SIMONE G. 
Rating:
1.0

I was given a receipt that shows I was supposed to be charged 42.00 however my account had 68.00 dollars taken out by uhaul. We have called numerous times the place we rented the truck from, and they keep telling us the guy is busy and will call us back and he hasn't. Very unprofessional

Jeffrey L. 
Rating:
5.0

A++++

STACY P. 
Rating:
4.0

Customer did not leave a comment.

Mary H. 
Rating:
2.0

Customer did not leave a comment.

Daryl M. 
Rating:
1.0

The guy charged me an extra day because I was 45 mins late and pocketed the extra days money. I will not be using or recommending uhaul to anyone.

ashley E. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
2.0

I was charged $1846.00 on hold to my account when the rental was $59.00 with no notice or notification from the dealer. I feel this is poor business and should have an action plan to resolve such monies being held.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Very convenient drop off transaction.

Laura N. 
Rating:
3.0

Customer did not leave a comment.

linda G. 
Rating:
5.0

Customer did not leave a comment.

diana L. 
Rating:
3.0

Customer did not leave a comment.

jeff P. 
Rating:
5.0

Customer did not leave a comment.

Henry I. 
Rating:
3.0

crack in passenger side mirror and it wouldn't stay in place

donald D. 
Rating:
5.0

Customer did not leave a comment.

doloris C. 
Rating:
5.0

Customer did not leave a comment.

Marlyn M. 
Rating:
2.0

It is ridiculous that they charged me $50 for not even a quarter tank of gas. It was a long day and I completely forgot to fuel the truck before I took it back. As I dropped the key I remembered by then it was too late. I called and they told me that They would call me to have the option to come and do it myself but they never did.

brenda N. 
Rating:
2.0

It was in a shady spot and not safe for a woman. The area was dirty and the equipment looked in questionable mechanical condition.

Tim T. 
Rating:
5.0

Great service, great ride.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Reduce the outrageous pricing for rentals

Ryan M. 
Rating:
3.0

Customer did not leave a comment.

Joseph F. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
4.0

Customer did not leave a comment.

Chanel B. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

No complaints! The representative I spoke with on the phone was extremely knowledgeable and helpful. The entire process was exactly as he explained.

Florance S. 
Rating:
3.0

Nice person. Apologied for the slow service since he wasn't used to doing it.

Kimberly H. 
Rating:
5.0

Make it so that customer can pay cash instead of charging their credit card.

lloyd T. 
Rating:
5.0

Customer did not leave a comment.

Theothilus O. 
Rating:
5.0

Customer did not leave a comment.

Precious M. 
Rating:
5.0

Dave in Freeland MD came in on his off day to accomadate us. Now that is customer service!!!

Conchita W. 
Rating:
3.0

Customer did not leave a comment.

Julieann G. 
Rating:
3.0

Not ready for customers order.Did not know how to work equipment

Steven B. 
Rating:
3.0

Customer did not leave a comment.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Ralph D. 
Rating:
3.0

The truck I rented ate gasoline!!! In 11 miles I used more gas than in the last truck I rented for 2 days and drove 27 miles. I put $15 in the tank. I think you need to service this truck.

brenda H. 
Rating:
3.0

Customer did not leave a comment.

Bruce P. 
Rating:
5.0

Have more Agents like Cox Auto Parts! Best customer experience....

EID A. 
Rating:
5.0

Customer did not leave a comment.

SUNSHINE M. 
Rating:
3.0

Customer did not leave a comment.

HELENA J. 
Rating:
3.0

Customer did not leave a comment.

bridget R. 
Rating:
1.0

evrthing went very smooth nice woman behind the counter

Anthony V. 
Rating:
4.0

Customer did not leave a comment.

Robert E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

BUCCI J. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
5.0

Thank You Tony

Santo G. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

no problem

martha A. 
Rating:
5.0

tony good guy

Juan H. 
Rating:
5.0

Customer did not leave a comment.

ORLANDO C. 
Rating:
5.0

Customer did not leave a comment.

EDISON M. 
Rating:
5.0

Customer did not leave a comment.

JUAN C. 
Rating:
5.0

Tony was very helpful

JENNY N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE S. 
Rating:
5.0

Great Service once again

LUIS V. 
Rating:
5.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Repeat Customer and Repeat Excellence

SEDRAR A. 
Rating:
5.0

Customer did not leave a comment.

AUDREY E. 
Rating:
5.0

Tony was on the money. In and out in a flash.....

TIMOTHY K. 
Rating:
5.0

Tony was very helpful.

JOHN D. 
Rating:
5.0

Good Service

ALVARO G. 
Rating:
5.0

Excellent Service

CAROLYN K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

great job by Tony! thanks!

DAVE L. 
Rating:
5.0

Very easy transaction

RENEE M. 
Rating:
5.0

Customer did not leave a comment.

gabino R. 
Rating:
5.0

Great Service

VICTOR V. 
Rating:
5.0

Jahaira was very helpful. She get me in and out fast.

David D. 
Rating:
5.0

Customer did not leave a comment.

Nenad J. 
Rating:
5.0

Customer did not leave a comment.

Ruth G. 
No reviews have been submitted for this location.

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