Customer Reviews for Cowesette Sun Service
(U-Haul Neighborhood Dealer)

1,152 reviews

128 Cowesett Ave   West Warwick, RI 02893

(401) 884-4021

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 7 am–7 pm

Services at this Location:

Contact Us

(401) 884-4021

128 Cowesett Ave
West Warwick, RI 02893

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–8 pm
  • Sun: 7 am–7 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Guy behind the desk was quick and professional

mark M. 
Rating:
4.0

Customer did not leave a comment.

Darryl R. 
Rating:
5.0

The truck was a little beat up, and the folks working there didn't do the walk through inspection with me. Maybe they did it before I got there, and it didn't end up being a problem, but I worried while I had the truck that maybe they would try to claim some of the dings on the van were my fault. Which they didn't do, of course, everyone at the location was friendly, helpful and got me in and out fast which was is very helpful and welcome on a moving day. Next time I have to move anything to or from the Warwick area, I will definitely use Cowesette Sun, and have told others to do the same!

Douglas J. 
Rating:
5.0

The counter person was extremely helpful.

Sherry H. 
Rating:
3.0

Nothing

Richard F. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
5.0

Best customer service I've ever received at any UHaul location. These people really care about your experience using their equipments. I will only rent from this location going forward.

Mitchell T. 
Rating:
5.0

Customer did not leave a comment.

Romano S. 
Rating:
5.0

Customer did not leave a comment.

Nathan H. 
Rating:
5.0

The attendant quickly processed my reservation and had the trailer hooked up. I was on my way. Returning the trailer was a breeze. I would use this location again.

RICHARD G. 
Rating:
5.0

Nando is the best! He makes the rental process a breeze, and this is my second time using this location, because of their excellent customer service

Colleen C. 
Rating:
5.0

It was 2 minutes from home, the guy at the counter who did my rental was great, very pleasant and good communication skills. I left there with no questions, and it really helped make for a great experience. Return process was just as easy

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

Amy M. 
Rating:
4.0

Customer did not leave a comment.

Kasha H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

The gentleman behind the counter was very helpful, professional and easy to work with. I would use that location again.

James C. 
Rating:
5.0

Staff was professional, friendly and worked with me for what I needed. The van was clean, well maintained, loved the rubber mat floor for moving furniture. Fast, easy and I was happy I chose this location.

IVY B. 
Rating:
5.0

Customer did not leave a comment.

Noel G. 
Rating:
5.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

I can't remember his name but the young guy was excellent and courteous.

thomas H. 
Rating:
5.0

Customer did not leave a comment.

eljay J. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Friendly staff

Mian I. 
Rating:
5.0

This rental went as smoothly as possible. This a great location to rent from. Explained everything, no surprises, very friendly!

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Nelson V. 
Rating:
3.0

1st. Employees were unpleasant. 2nd. Trailer I rented was 6ftx12ft. JOWEVER the tailgate opening was on 5 1/2ft, 6INCHES TOO SMALL for the item I needed to move AND useless to me. Because the rate would have been the same for the 2hrs I had it AND the 24hrs I DID rent it for, the trailer SAT UNUSED in my driveway the whole time ... VERY DISSAPPOINTED... other trailer I saw at locations had the tailgate, the SAME SIZE as the trailer itself... why was this trailers tailgate smaller ... I HAVE PICTURES

Mario G. 
Rating:
5.0

Awesome, great service and I love the "family environment"

Brian J. 
Rating:
1.0

Truck had trash in the front seat! This location charges the most for a truck rental! Clerk was rude and unprofessional!

korey M. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Another great rental experience! Nando is friendly, efficient and made the transaction smooth from start to finish.

Allison G. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

The people were nice, the U-Haul was clean and new, and our experience was excellent.

Joe K. 
Rating:
5.0

When somebody comes in for a Uhaul, find another person to take care of gas purchases.

Adolph D. 
Rating:
5.0

i loved working with the location. However, this particular vehicle had a strong smoke odor pervasive and did not make for a good experience, despite the vehicle being clean.

Subham S. 
Rating:
4.0

The location was excellent. The van smelled so bad of smoke that we had to wear masks while driving. While we only had a two hour rental I had a sore throat and headache the rest of the day. The van should not be rented until it's cleaned up. It's disgusting. We would not have taken the vehicle but we had no choice as we had movers waiting for us. We should get a full refund. We threw our clothes away that's how bad the van is.

Deneen G. 
Rating:
4.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

Excellent rep at pick up location. Helpful, polite and professional.

Kara L. 
Rating:
1.0

I got an order a trailer when I arrived had to wait 30 for the guy to remove a car that was in front of the trailer afterwards he just left and didn't hook up the trailer.

Claydir B. 
Rating:
5.0

great company and great costumer service at this location

MARIO B. 
Rating:
2.0

When you tell then you don't want the extra insurance when asked. and you still get charged for it when you return the rental and find out they charged you.

patty D. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
4.0

Should be more hooks/tie downs inside the trailer. Otherwise, excellent service and experience.

Robert G. 
Rating:
5.0

2nd time renting at this location and will be using again. They have a large selection of vehicles and sizes and the younger male who handles the front counter and rentals is always pleasant, efficient and professional!!

Michael M. 
Rating:
5.0

Clean the vehicle out

Myron W. 
Rating:
5.0

Was great experience. I got there and 26ft unit I got had dead battery (prev person left lights on. They gave me another unit. The guy who took care of me on 6/24 was awesome; friendly, professional, proficient and great service!!

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert Y. 
Rating:
5.0

Always use this place they are great and very helpful, they also have the equipment to rent when you get there.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

Nickolas P. 
Rating:
5.0

Customer did not leave a comment.

Howard M. 
Rating:
3.0

I will never rent from here again. More interested in the male population. Had to get my own truck. They were not helpful like the West Shore Road facility

peggy D. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

I had a great experience. Everyone in this location helping me were wonderful. Thank you!

Nora M. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
3.0

I rent trucks from uhaul , ( usually 15'), on a regular basis. I normally rent them from a different location, however, they did not have anything available for me. To help accommodate me, they referred me to the above location. I received a truck that was in HORRIBLE Condition and barely made it home. I had to stop twice and rest the vehicle. I drove back roads only and the uhaul was squealing loudly. I never complain, but this was a terrible experience. I told them about the vehicle and they acted like they didn't care. This is not a way to do business and I should know as I have been self employed for many years.

Kim K. 
Rating:
5.0

It was overall a very easy process, from reserving the truck online to picking it up and dropping it off, the attendant was very pleasant to deal with.

Katie K. 
Rating:
4.0

Great Rate and availability. Easy access to location.

marie S. 
Rating:
5.0

Gentleman at the desk was nice and patient explained everything well would definitely use them again

Rich M. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Bernard Q. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Please reread the above statement. The UHAUL coordinators need to be held accountable for absolutely screwing is with less than 12 hours on the clock.

Brad G. 
Rating:
5.0

Customer did not leave a comment.

Amin Z. 
Rating:
5.0

Everyone at this location was very friendly and helpful, and the online component made the transaction seamless.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
3.0

Adequate for my needs. It's strictly a rental location without any additional services. Friendly and helpful staff. Would use again.

cristean F. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
3.0

Van had heavy cigarette smell

Barbara T. 
Rating:
5.0

could not have been nicer or more helpful. took care of everything. I expected the worse in light of my NJ check-in. The guy was a saint.

richard W. 
Rating:
5.0

Pickup and drop off were easy, thorough and pleasant. Staff answered all of my questions. Highly recommended.

John E. 
Rating:
4.0

Customer did not leave a comment.

Jerome B. 
Rating:
5.0

Customer did not leave a comment.

Tanya B. 
Rating:
3.0

Customer did not leave a comment.

Jessica R. 
Rating:
2.0

Your website needed to check in and use the lock box is terrible.We sat outside at the box for 2.5 hours trying to get keys.We lost money by having movers ready at 8 am only to get keys at 10:30!

Robin M. 
Rating:
5.0

Friendly service

Mary P. 
Rating:
5.0

Customer did not leave a comment.

tammy Q. 
Rating:
5.0

This was a horrible truck, I will not recommend uhaul to anyone. I would strongly suggest using a different rental company. What can you do? Don't rent your junk to anyone.

Jose V. 
Rating:
5.0

The owner is very pleasant and accommodating Great place to do business

joan L. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
5.0

Customer did not leave a comment.

Martin O. 
Rating:
5.0

Excellent rental site. Super easy pickup along with easiest drop off I've ever dealt with. Not the biggest lot but the staff makes up for it. Staff deserves a thank you!

BRANDON D. 
Rating:
1.0

Unhelpful with the situation, was told it would be fine and then got charged double my rental.

Nicole G. 
Rating:
1.0

Vehicle had a massive gas leak and took hours to get 6 hours to get a new truck

Zachary C. 
Rating:
5.0

Nothing to improve on. Top notch.

MichaelE B. 
Rating:
4.0

Refund my account the $14.00 safe move fee. I waived that charge when reservation was made. Wanita Johnson (account holder)

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

New vans. Excellent condition

Chris L. 
Rating:
1.0

Owner of service station was very rude and not willing to help with issues I had. I spent 3 hours on the phone with uhaul to no avail. After finally talking to a district rep he was unwilling to hear my situation but very quick to “ban me from uhaul for life” rest assured I do not want to rent for uhaul ever again

William D. 
Rating:
5.0

Customer did not leave a comment.

Sammy R. 
Rating:
5.0

Nothing. Excellent customer service from Cowessete sun employees

kristen M. 
Rating:
5.0

Very positive experience

Marion F. 
Rating:
5.0

Customer did not leave a comment.

Dorsey D. 
Rating:
5.0

I've used this location in the past and have not been disappointed.

Joan S. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Laura P. 
Rating:
3.0

My son did a amazing job but of course having a nice person to explain EVERYTHING sure helps so all in all working together helps..

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Joleen R. 
Rating:
5.0

Customer did not leave a comment.

Robert F. 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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