Vehicle was in terrible shape and overheated many times causing us to deliver the truck back late and being charged for multiple days due to this.Joshua B.
Customer Reviews for Cowesett Sun Service
(Distribuidor de U-Haul del vecindario)
West Warwick, RI 02893
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 8 p. m.
- Dom.: 8 a. m. - 7 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Terrible customer service.John C.
El cliente no dejó un comentario.Stephen P.
Repeat customer. Always excellent service and well maintained equipment at Cowesett Sun / Bayco.Christopher D.
Make the 24/7 ride share easier to use and pick up the truckMichael F.
El cliente no dejó un comentario.Eric K.
El cliente no dejó un comentario.Nicholas L.
El cliente no dejó un comentario.CATALINA P.
Customer service was very goodMuhammad I.
El cliente no dejó un comentario.Karyn M.
El cliente no dejó un comentario.Ed C.
Cowesett sun service is excellent.Very friendly and personableDanielle G.
The truck was disgusting.. smelt so bad, had to keep windows open and then it was sucking all the heat and fumes from the engine into the cab, totally unacceptable especially for a 18hr drive!!Michael F.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Edward B.
El cliente no dejó un comentario.James G.
The location & vehicle was fine. It's a service station not a full U haul outlet, but they did everything they needed to do and I had no issues. The only difficulty i Had with the whole experience was the online app. When trying to close out my rental, it consistently crashed and phone support was useless. However the location closed the rental for me and emailed a receipt within an hour.William D.
El cliente no dejó un comentario.Mark B.
El cliente no dejó un comentario.danial R.
El cliente no dejó un comentario.JOHN B.
El cliente no dejó un comentario.ANDREW W.
Nothing to improve. Nice job! Very professional staff and very helpful. Thank you. BobRobert A.
El cliente no dejó un comentario.Conrad R.
The windshield wipers didn't work well.Katie M.
I reserved a 20' truck but only 15' truck was available. This required me to rent another truck next weekend. Not this location's fault, but reservations in general.JOSEPH K.
El cliente no dejó un comentario.Lena H.
El cliente no dejó un comentario.Peter G.
Bayco is a top notch U-Haul dealer. Quick service, knowledgeable associates, well maintained equipment. Always a great experience.Christopher D.
El cliente no dejó un comentario.BRUCE F.
El cliente no dejó un comentario.Lance W.
Not bill me 17 times more than I should be billed. The 300 dollar bill does not make sense for a 4 hour rentalBENJAMIN L.
El cliente no dejó un comentario.Gloria C.
El cliente no dejó un comentario.Jeremy J.
El cliente no dejó un comentario.JAMES D.
The crank windows could use some lubrication.Patrick H.
El cliente no dejó un comentario.Anil K.
Service was great..only thing is I wish they would have said the truck had to be wet washed upon return. I returned the truck uper early and swept it out and it looked clean..but they said there was white dust and charged 50 bucks to run a hose. He said it was in the fine details..but they should have verbally said it.Jennifer E.
El cliente no dejó un comentario.WENDY L.
El cliente no dejó un comentario.David P.
Miscalculated the mileage which cost us 50 more once we returned the vehicle.MICHAEL C.
El cliente no dejó un comentario.Seth D.
El cliente no dejó un comentario.michael D.
El cliente no dejó un comentario.Steve H.
El cliente no dejó un comentario.Alicia C.
Very good service.Eric B.
The owner of the facility was very polite and helpful! Great experience overall!Catalina P.
The cab and the inside of the loading area were not clean.Paul D.
El cliente no dejó un comentario.Paul S.
We have picked up a U Haul here before and this location was close to where we were moving, so we decided to drop off the truck here. It was great. The worker there helped us with issues we were having with filling up the tank and took care of the drop off process for me so I didn't have to do it on the app. I would go out of my way to get a truck from this location for sure.Casey M.
The vehicle was not serviced or checked prior to rental. The trailer plug was not functioning and held-up Newport Uhaul staff as well as myself while correcting the problem. The cab was filthy.Brent H.
Repeat customer - Always great equipment and service at this location.Christopher D.
The trailer had a pad lock on the door that I did not notice until I got it back to my home. When I called the pick up location and reported this there was no solution offered. i had to cut the pad lock off myself which wasted valuable time. Next time please check the equipment before letting it leave the facility.THOMAS D.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Frank L.
I felt pressured by Mike I was told to rent the truck for a few hours because it was reserved for another person .. I washed the truck returned it clean picked it up very dirtyVICTOR C.
I requested two moving dollies and 12 moving blankets. They only had one dolly and no blankets. It made the move much more challenging.Jason M.
I asked for NO safe move and was still was charged for safe move ins. I need to contact uhaul now to try and get a refund the agent said since the final charges were completed I have to fight for it backDouglas A.
Truck ran excellent and was extremely well maintained. Employees were very helpful and pleasant. 5 star!!!!Richard S.
Very professional service and gave me a couple extra days greatly appreciatedLowell C.
Staff was excellent, easily accessible location for drop off. A+ experience!JONATHAN K.
Called customer service to review mileage charge and spoke with very sarcastic customer service rep. after being bon hold for 20 mins. to speak with someoneTREVOR A.
Mike is an okay guy.JOSEPH C.
Have your trucks cleaned and when booking a location we should be getting that location especially when reservations are made way in advanceMary S.
The local West Warwick dealer was great! What was not so great, was,my original pick up at 8 am at another location, which I was not able to do after 5 attempts and waiting over 30 minutes on hold to uhaul and then being told that they could not help me and to transfer to " customer service" where I would have been on hold for another 30-40 minutes. At this point I found the West warwick location that was open. I will Never, Ever use the app again to make a reservation/pick up.Thomas S.
The checkout process through the app wasn't very smooth. But the young man at the pick-up/drop-off location was very helpful and very nice.PATRICK A.
There's a gas station at this location, which made fill up easy. The guy came right out to the truck and picked it up from the pump, which unexpectedly saved me time! He was also full of positive energy. Nice way to end my moving experience!Aaron C.
Great place, outstanding service and great pplFelix O.
Excellent Service ThanksThomas R.
El cliente no dejó un comentario.Paul B.
El cliente no dejó un comentario.ALEXIS T.
El cliente no dejó un comentario.Allison G.
No need for improvement. Check in was fast and easy. The attendant was very knowledgeable and helpful.Timothy W.
El cliente no dejó un comentario.Nathan M.
Not clean from last use and lift gate needs repairjoseph B.
El cliente no dejó un comentario.DENNIS R.
Ordered 2 dollies. No dollies were on the truck. Requested a refund seeing as they were not on the truck. We're forced to pay for the dollies they never gave to us and lied on the invoice saying they were on the truck both at pickup and drop off.Charles J.
El cliente no dejó un comentario.Brooke M.
Polite and efficient service. Would definitely go again and recommend this location.benjamin S.
El cliente no dejó un comentario.Keith W.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Marie D.
El cliente no dejó un comentario.Charles S.
Employee at both rental and return did not wear mask, please make sure they wear them in the futureTHOMAS B.
El cliente no dejó un comentario.MARC R.
The drop off app was not very good. It simply dumped me out after several steps and I finally had to call in the drop off. That app needs work!LIZABETH C.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.JOHN F.
El cliente no dejó un comentario.Jevon C.
Truck was dirty with sand, a little trashChristine B.
El cliente no dejó un comentario.ARTHUR F.
El cliente no dejó un comentario.CARISA S.
Again, I wish there were options for drop off that were a little closer. Why not the many locations in N. Kingstown, saving more miles and gas.DAVID W.
El cliente no dejó un comentario.Paul T.
El cliente no dejó un comentario.ELBA P.
El cliente no dejó un comentario.Patrick S.
My truck broke down and I had to spend money on a tow to get my property to my house and been having the run around to get reimbursed for my towPaulo D.
El cliente no dejó un comentario.Carolyn C.
El cliente no dejó un comentario.LESLIE T.
Using the app was one of the worst experiences i have had. I was not aware a ref was needed an they had to answer the phone. This held me up for 30 minutes. Upon return taking the photo of the odometer took 5 tries never worked it would not upload. The facility an staff were great the truck worked as intended but the app is marketed as convenient but is the opposite.Robert F.
El cliente no dejó un comentario.SAL J.