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David Lister
Customer Reviews for Covenant Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was sent to 2 different locations for help with a tow dolly … I was lied to twice then told to go to a 3rd location and when I asked them to send someone because I had been lied to twice… they hung up on me …. Customer service by the woman who was the last to talk to me was a waste of a paycheck by your company…. Better suited to clean bathrooms than represent your company…..
JAMES FIFEMaybe replace the chain link fence, but otherwise, it was a very pleasant experience with professional and excellent customer service, with the explanation of the charges and details. Would definitely recommend in Gadsden.
Graham RockleyThe staff here didn't seem to know what they were doing and it took a really long time to get the vehicle. I checked in before I arrived and they still had to put my information in twice.
Goldie LewisYou got it press on
timthony hillI had to reserve at another location on the day of my pickup because the truck i needed wasn’t available at one location. When i arrived to pick up the truck, they werent open at the time i was to pick up, i will not use the Greyhound location at Meigan blvd ever again, but the Covenant Tire location was absolutely fantastic. I spoke with the guy on the phone, confirmed he had the truck, and when I arrived he already had my info pulled up, i was in and out in less than 10 minutes. Best service ive had with Uhaul in years. Highly recommend this location
Jonathan HarvielNothing. I love this location.
Bobby JenkinsBoth of these review s are for uhaul not the locations. Worst experience ever. Expensive, poor quality, lies missing items. Pathetic
DARRELL PINGNothing
MAMIE EBRIGHTI had scheduled my pickup for a location in Rainbow City. A text the day said that my pickup location was this one. It was at the bottom of a message that I did not see while I was at work. My email confirmed that I had a reservation about 15 minutes away in Rainbow City, closer to our pickup location. We arrived to the location I had made my RSVP at and it was closed with no UHauls in sight. After finally figuring out my reservation was changed solely off one text, not any emails, they took a long time to be able to give us the key, because the workers there did not have access to the lock box. Which I understand they did not have the code for the lock box, but it was almost 45 minutes after the reservation before we were able to leave with the UHaul.
Rebekah LedbetterTrailer was ready for pickup when I arrived, Frank was very polite and helpful
Gilbert ChapmanIt has been a while since I have rented a Uhaul truck. I think the .79 per mile charge PLUS Gas is a bit excessive, but other than that things went well.
Matthew DeanTruck needed tire rods r alignment.
SAMUEL BARRONVery helpful and assisted me in decoupling the trailer.
Micheal SmithI had a resevation near my home in Trussville, Al. Uhaul Huntsville relocated my "resevation" to Jasper, Al almost 1.5 hrs from my house...taking all trucks to Tuscaloosa, Al. I scrambled to find this truck closer although the rep from H'ville told me no trucks were available. Disappointed in Uhaul this time. Tow dollie was not avaiable. My Son towed one from Ga. to my location and I used it back to Foley, Al. I understand you want to rent trucks but the word, R E S E R V A T I O N, means something different to a client than it does to Uhaul. Frustration! Jim Henson
Sherri Henson