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KIRK F.
Customer Reviews for Covenant Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Recommend and Send them to covenant in Trussville!!!!!
James H.The guys were friendly and professional in helping with my experience.
GREGORY T.Great service and knowledgeable employees
Mark R.Friendly people providing a great service !
Leo O.Truck had water leak somewhere in container with water all in the back Had to be referred to different location (9 miles away) to get a truck for our rental. This was after my original pickup location being change the day before rental to start
Christy S.Great people very helpful!
MARK R.No change could not have had better service. Thank you!
Barbara J.The issue is the 5' x 9' trailer is not 5' (60") wide. It's 56" which caused me to have to get another 6' x 12 trailer. I need a refund for this order
Gary A.The rental process was fast and easy.
MARVIN S.have clear details listed outside for when customers pickup on days the office is not open.
Leslie S.Great service from Trussville. However the person in the Center Point store was rude and unhelpful. Refused to rent a truck to me yet multiple trucks sat on their lot all weekend without being rented.
Terry M.Great service, will use again.
Craig W.We had to call u-haul after reservation was changed twice, not by me. Showing up to find out that my reservation had changed to a location that no longer existed. Then to have to website send me to a shop that no longer rents u-hauls on the opposite side of town. To finally getting a person on the phone that helped us and getting us taken care of finally. But as for Covenant Tire, they were freaking awesome!! Thank you to them for making a crappy day turn out good.
Jeffrey M.So much better than the Center Point, AL location!
John M.Having the requested vehicles for assigned registration time period.
timothy W.Everything was nice!
CATHLEEN C.Nothing needed to improve. Great customer service!
Allen B.This Location is very customer friendly and knowledgeable of the company's products and fitting the needs of the customer. I will use them again , as well as recommend them to a friend. Thanks for your service.
Tonja M.The stalf was just great
Willie L.You could start by not overbilling your customer $3800 and then refunding 4 days later...complete bs...
james S.Clean the truck before renting it out
Lisa B.Work on computer syeztem to b more user friendly.
MICHAEL R.Truck was on empty when we picked it up and the battery was bad. Could not turn the truck off because we would have to jump it off
ROBERT S.July 11, 2021 I reserved a 6x12 trailer through the website to be picked up at 8:00 on 7/17. 7/16 I found I had time to pick it up that afternoon. I called the original location to learn my pick up site had been reassigned. The employee at the original location was very helpful and pleasant to work with. I then called the new location to learn they would not have the requested trailer until 11:00am 7/17. They changed me to a 5x8 trailer that was picked up at 3:36pm 7/16. I retuned the trailer at 5:00 7/17. What I leaned: 1. Your reservation can be reassigned at the convenience of U-Haul. 2. Never think people are just being kind when modifying reservations. I was naïve in thinking they were helping me out with the schedule since the earlier departure was vey helpful. Any time over 24 hours results in a 2nd day of charges. Also, review your contact and rate closely . I made the mistake of signing something I had not closely read. I was charged 3x the rate for moving pads when the reservation changed. Resolution: They reimbursed $50.00 due to the location change. The change in equipment resulted in me having to take a second vehicle which add to my moving expense. I will not say never but I will only rent from U-Haul again if I have no other reasonable option.
James S.They're great people at this location
Arnold M.Half of the mileage was because of the equipment availability in my area.
Manuel F.Great service
Dexter M.Why the extra $29 charge
WYKETHA C.The experience was beautiful
JANINE C.Nothing! The staff there was outstanding!
Billy M.Awesome
Frank R.great service
Robert B.Absolutely amazing experience! I would recommend anyone here!!
William P.Quick and friendly service.
Matthew C.Very helpful and friendly people here.
BRIAN B.When I called to ask about returning the vehicle, the man said he had no record of my rental. He was rude and told me to call 1-800-uhaul before his manager got in the phone - he had record of my rental and was helpful but did not apologize for the rude and unaware/untrained employee
JESSICA T.Make sure the truck ain't already rented out for you get there,
Archibald S.Thanks for the service yesterday.
Stephen J.The pickup went very well.
Jesse M.My bank card was charged the entire 2 day amount, but I returned the truck the same afternoon I picked it up and charges were only for 1 day so now I have to wait 3 - 5 business days in the middle of a move when cash is in short supply!! So are you going to refund interest on my money that you are holding?!? I bet that would change your practices if you had to do that for EVERYONE you held money on! When I check in and out at the counter with a live person that does not happen! I will NEVER use your mobile check in and out again which may cause me to rent from someone else. Signed angry and broke!! Thanks for nothing!
Frank C.Someone was there waiting for me and took trailer off the hitch as I was on the phone
STEVEN M.I got charged 22 extra dollars and no one can tell what it was for. I never got a receipt, and I had to turn around to get the furniture dolly because they did not put it in the truck.
Dave P.I was ordered to return my rental 2 hours earlier than I had it reserved for. I was charged foe gas even though I put gas in the truck to leave ut with the same gas as when picked up. I reserved the truck for 8 hours to pick it up at 8:00 a.m. and got a text to return it at 2:00 pm which was only 6 hours.
Shane W.Keep what you have going. It felt like home!
Tyler S.Easy drop off. Made my day.
Larry C.N/A
Stephen L.