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Susan P.
Customer Reviews for Covenant Tire Center
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Great service, will use again.
Craig W.We had to call u-haul after reservation was changed twice, not by me. Showing up to find out that my reservation had changed to a location that no longer existed. Then to have to website send me to a shop that no longer rents u-hauls on the opposite side of town. To finally getting a person on the phone that helped us and getting us taken care of finally. But as for Covenant Tire, they were freaking awesome!! Thank you to them for making a crappy day turn out good.
Jeffrey M.So much better than the Center Point, AL location!
John M.Having the requested vehicles for assigned registration time period.
timothy W.Everything was nice!
CATHLEEN C.Nothing needed to improve. Great customer service!
Allen B.This Location is very customer friendly and knowledgeable of the company's products and fitting the needs of the customer. I will use them again , as well as recommend them to a friend. Thanks for your service.
Tonja M.The stalf was just great
Willie L.You could start by not overbilling your customer $3800 and then refunding 4 days later...complete bs...
james S.Clean the truck before renting it out
Lisa B.Work on computer syeztem to b more user friendly.
MICHAEL R.Truck was on empty when we picked it up and the battery was bad. Could not turn the truck off because we would have to jump it off
ROBERT S.July 11, 2021 I reserved a 6x12 trailer through the website to be picked up at 8:00 on 7/17. 7/16 I found I had time to pick it up that afternoon. I called the original location to learn my pick up site had been reassigned. The employee at the original location was very helpful and pleasant to work with. I then called the new location to learn they would not have the requested trailer until 11:00am 7/17. They changed me to a 5x8 trailer that was picked up at 3:36pm 7/16. I retuned the trailer at 5:00 7/17. What I leaned: 1. Your reservation can be reassigned at the convenience of U-Haul. 2. Never think people are just being kind when modifying reservations. I was naïve in thinking they were helping me out with the schedule since the earlier departure was vey helpful. Any time over 24 hours results in a 2nd day of charges. Also, review your contact and rate closely . I made the mistake of signing something I had not closely read. I was charged 3x the rate for moving pads when the reservation changed. Resolution: They reimbursed $50.00 due to the location change. The change in equipment resulted in me having to take a second vehicle which add to my moving expense. I will not say never but I will only rent from U-Haul again if I have no other reasonable option.
James S.They're great people at this location
Arnold M.Half of the mileage was because of the equipment availability in my area.
Manuel F.Great service
Dexter M.Why the extra $29 charge
WYKETHA C.The experience was beautiful
JANINE C.Nothing! The staff there was outstanding!
Billy M.Awesome
Frank R.great service
Robert B.Absolutely amazing experience! I would recommend anyone here!!
William P.Quick and friendly service.
Matthew C.Very helpful and friendly people here.
BRIAN B.When I called to ask about returning the vehicle, the man said he had no record of my rental. He was rude and told me to call 1-800-uhaul before his manager got in the phone - he had record of my rental and was helpful but did not apologize for the rude and unaware/untrained employee
JESSICA T.Make sure the truck ain't already rented out for you get there,
Archibald S.Thanks for the service yesterday.
Stephen J.The pickup went very well.
Jesse M.My bank card was charged the entire 2 day amount, but I returned the truck the same afternoon I picked it up and charges were only for 1 day so now I have to wait 3 - 5 business days in the middle of a move when cash is in short supply!! So are you going to refund interest on my money that you are holding?!? I bet that would change your practices if you had to do that for EVERYONE you held money on! When I check in and out at the counter with a live person that does not happen! I will NEVER use your mobile check in and out again which may cause me to rent from someone else. Signed angry and broke!! Thanks for nothing!
Frank C.Someone was there waiting for me and took trailer off the hitch as I was on the phone
STEVEN M.I got charged 22 extra dollars and no one can tell what it was for. I never got a receipt, and I had to turn around to get the furniture dolly because they did not put it in the truck.
Dave P.I was ordered to return my rental 2 hours earlier than I had it reserved for. I was charged foe gas even though I put gas in the truck to leave ut with the same gas as when picked up. I reserved the truck for 8 hours to pick it up at 8:00 a.m. and got a text to return it at 2:00 pm which was only 6 hours.
Shane W.Keep what you have going. It felt like home!
Tyler S.Easy drop off. Made my day.
Larry C.N/C
Stephen L.Everything went very well-no problems.
Brent G.Staff always very friendly and helpful.
Lorie F.Only concern was I was told I did not need there to be for the inspection of the vehicle. He said I would be notified if he found broken equipment. Worried that if he/someone else damages the equipment I would be blamed.
Michael H.The Covenant Tire location was the best service from Uhaul that we've ever received from a rental.
Charles S.The online check-in/return process took up far too much time. Nearly 50 minutes
Austin A.Fast service
micahel G.Always receive great service and good equipment. My "go to" place to get U-haul equipment
Paul W.The pickup experience was pleasant. The pickup location was changed but the new location was actually more convenient for me. The gentleman who called me to finalize the scheduling was very helpful. He answered my questions and explained some of the process to me. He took the time that he needed to make me feel at ease about it and I didn't get the feeling that he was in a rush to get me off the phone. The person who helped me at the location was also very plesant. The only negative for me was (since this was my very first time using U-haul) that I was not familiar with the process so I didn't know that I needed to do something to have the vehicle condition inspected before I left the lot. I didn't see the email which tells you to do it before leaving the pickup location until later on in the evening. Other than that, the experience was very pleasant and efficient.
ROSIE G.My gas tank was not completely filled when I picked up the truck but I returned it with a full tank. I wish there had a been a way to get my 8 bucks back on that little extra gas I put in. Also, I recommend airfreshners. I put one in the pick up because the cab didn't smell pleasant.
Ethan G.Out of all the uhaul rentals we have rented from, we feel this one has the best customer service. We tend to stay with one business and we feel this one would serve our needs in the future.
Donna A.Nothing. Keep up the great work!
Deangela T.The guys at Covenant were super nice, explained everything, and got us in and out very quickly. It was a much better pick-up experience than the one I had back in 2017.
Melissa E.The after-hours return needs improvement.
Brandon N.Friendly and respectful
Samantha P.