Customer Reviews for Covaco Tires
(U-Haul Neighborhood Dealer)

427 comentarios

2888 Evans Mill Rd   Lithonia, GA 30038
(By I-20 near Mall)

(678) 534-7046

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(678) 534-7046

2888 Evans Mill Rd
Lithonia, GA 30038
(By I-20 near Mall)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

KHARI Y. 
Clasificación:
5.0

The

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHELL F. 
Clasificación:
5.0

Mr.Johnson was very customer service attentive and very informational during the entry and exiting of the rental.I would highly recommend anyone with no problem.Thank you Mr.Johnson A1 service.....

Terence D. 
Clasificación:
4.0

I had no information that the location was closed on a Saturday it would've helped to know

Henok T. 
Clasificación:
1.0

It was in a very scary area. Very high traffic with homeless people and a lot of people that just wandered around. It was not lit at all and there was a random person that was standing behind our truck. It also was hard to get a signal. Definitely don't recommend this area. Try anywhere else.

Kanii S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lequica H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Curtis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beneict O. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ronald O. 
Clasificación:
5.0

Open on the weekend

LARRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javonne A. 
Clasificación:
5.0

Mr.Johnson was very professional and customer service friendly.The Cargo Van was clean and ready when I picked it up and returned in the same manner.Thank you

Terence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaquana M. 
Clasificación:
5.0

The customer service was A1 and the Cargo Van was clean as usual.Mr. Johnson thank you for an excellent Uhaul experience sir.

Terence D. 
Clasificación:
3.0

The guy who greeted me wasn't so nice. He had me sweep the back of the truck of absolutely nothing; said if I didn't he would charge $25. The gas was where it was supposed to be however, he said it wasn't. So, I was charged $14. He sat in the truck for awhile, not sure why. The drop off wasn't a good experience to say the least. Maybe he was having a bad evening. God bless him tho. If I need to rent a U-Haul again, I pray it's someone who has a better attitude with good energy.

Khalia L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHANARA W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Laura C. 
Clasificación:
1.0

I was charged a cleaning fee and at check in I took pictures of the truck before it was returned, clean. Take care of your paying customers better.

PRECIOUS F. 
Clasificación:
2.0

When the next customer reserves a truck at a specific location, make sure it is available. Especially when they reserve it a week out, so they don't get charged for unnecessary miles due to your poor business habits or get online reservations in check.

John M. 
Clasificación:
2.0

It was difficult to get the photo and everything and they added a cleaning charge that I fell was inappropriate.

Rodney A. 
Clasificación:
5.0

The best experience ever

FRANK S. 
Clasificación:
4.0

The agent was very polite and informative. It was quick and easy. I have no improvement at this time.

JOSEPHINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
5.0

You already doing it you have a satisfied customer

DONOVAN P. 
Clasificación:
5.0

More Cargo Vans for availability..

TERENCE D. 
Clasificación:
1.0

1) Find a business location capable of handling more than one business at a time. When I arrived the gentleman was changing brakes on someone's car. He told me he had to finish with his customer before he could help me. I was having problems with the app, he did not have time to answer a question. After live chat was able to help me get the truck checked in, he can to the truck and told me to sweep it out or he would reverse what they did and charge me a cleaning fee. There were 3 leaves in the back of the truck, but I seept it anyway. I asked if he wanted to check again, and he said "No, if you said you swept it you swept it." Piss poor customer service skills. 2) The truck itself has an improperly repaired hole in the roof. Because it rained during my rental some of my furniture is waterlogged and stained. 3) The app/online return process should be adapted to allow some type of grace period before charging for an additional day. While I returned the truck by 11:30, I had difficulties getting help at the location and difficulty getting the app to accept the pictures I was uploading. By the time live chat finished helping me, it was far beyond my return time. This should be recognized and adjusted without an additional call to customer service for a refund of the additional day charge for a 30-minute app issue.

Paula W. 
Clasificación:
1.0

The online process was a nightmare. Had to wait on the phone for help from the 24 hours service for over an hour in the cold and rain. Truly a frustrating experience, since my overall move was delayed for over 2 hours.. Very disappointing Customer.

Shawndelle C. 
Clasificación:
5.0

A1 customer service.....

TERENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY F. 
Clasificación:
5.0

Outstanding customer service and I will be returning to rent.mmmn

TERENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD F. 
Clasificación:
5.0

Pure excellence

FRANK S. 
Clasificación:
5.0

Very professional and friendly.

THERESA G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

My reservation is always incorrect on the return time and it charges me for overage return hours when I pick up.Thank you

TERENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORDELIA G. 
Clasificación:
3.0

Needs better signage to identify the location

BARRY O. 
Clasificación:
5.0

You are the best no improvements are needed everything is awesome! Keep it up  ❤

BRENDA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEREDITH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANEKIA T. 
Clasificación:
5.0

Nothing so far, service was excellent

Martha W. 
Clasificación:
5.0

nothing, great service and very helpful employees

BARRY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN T. 
Clasificación:
5.0

great customer service

MARIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DUANE W. 
Clasificación:
4.0

More rental options.

SHADONNA F. 
Clasificación:
5.0

Keep doing what you are doing. I had a good experience.

SHIRLEY W. 
Clasificación:
1.0

I have always rented from U-Haul and I have never had this problem before I paid the first day and I asked the young man can I leave after 6 if it's okay he said fine I got there like 6:04 the guys was still there and I get a receipt a little while ago and you charged me over $90 when I pay for the first day my $30 I don't have money to pay a hundred something dollars for a day and a half of a trailer when I was told that it was 1999 and $8 for the insurance I've always rented on my side of town but I had to run in the hood for emergency I can't afford to pay that that's not fair to me I would never refer anyone to you guys location I never had this problem my son maybe have left a toy in there and that's it and you charged me some cleaning fee and whatever else that's not right I want my money back that is not fair to me I couldn't afford the rent two days but I rented a whole day and 6 hours later it wasn't even really two days if I can afford to rent a whole U-Haul I would have you charge me a whole U-Haul feet I cannot afford that that is not there to me when I asked the guy cannot leave it he did not explain to me I had to pay no other charges and that is not fair I can't afford that I'm really hurt by you haul this time I never had a problem but I know if I have to rent from you guys again it will be on my side of town where are always rent from I'm hurt by this I can't afford this I paid the first day and a second day you guys charged me 90 something dollars I need my money back I can't afford that my total was supposed to be $60 like $59 and I already paid the first day my name is Pamela my phone number is 678-964-9383 I would love to speak to customer service when I wake up I will call the customer service number and try to get someone this is not fair to me this never happened to me before

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
1.0

The employees was very Rude and disrespectful

KIMBERLY M. 
Clasificación:
5.0

Outstanding

TERENCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ASHLEY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORENZO W. 
Clasificación:
1.0

Need better contact us service been calling since last three days never completed phone call after one hour of hold. Once got live agent after half hour she said I will connect you to another person and never got anybody on phone up-to one hour and five minutes.

Shashikant P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DARRIS S. 
Clasificación:
5.0

Outstanding Job Thanks for all

ODELL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rosina A. 
Clasificación:
3.0

Communication, email, call or texting

Angela A. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROOSEVELT JR P. 
Clasificación:
1.0

Need to improve on everything, I return the truck over on gas and they still charge me more for gas. I will never used this uhaul service again

JABARE S. 
Clasificación:
5.0

Customer service was on point and the staff was outstanding.

Terence D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey F. 
Clasificación:
4.0

Nada

CEDRIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LYNDA C. 
Clasificación:
5.0

Your customer service exceeded my expectation!!! The older gentleman very professional and friendly. No improvement necessary, excellent service.

EDNA R. 
Clasificación:
5.0

I dropped the uhaul off on a Sunday and this location was closed. But it was clearly marked where to drop the keys and park the truck. They checked my truck in first thing in the morning and emailed my receipt before I called them. ¡Gracias!

MICHELLE M. 
Clasificación:
2.0

Ensure uhaul annex business owners are equipped with items customers need. 2. Notify customers 48hrs in advance especially if they have made reservations with main Uhaul Center and then to be told the contract is referred to the closest uhaul affiliate which whom are not prepared to receive overall your customers. Note: This is my second same experience.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JORRIE T. 
Clasificación:
1.0

I was over CHARGED!! MY bill was supposed to be 91.00 my card was charged 221.00. THIS IS FRAUD AND UNACCEPTABLE!! I DEMAND A REFUND ASAP. I WILL BE SURE TO REPORT THIS TO THE BBB

YOLANDA T. 
Clasificación:
5.0

Awesome customer experience!

LEMUEL H. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRIDGETTE W. 
Clasificación:
5.0

My account was charged $115. I paid on sat March13, And today. I was overcharged again. I used my debit card and I regret that. I want my money back.

BRIAN W. 
Clasificación:
5.0

The only reason i said excellent And not above average was that the app to return my uhaul would not let me return my vehicle after hours something was wrong with it please update app thanks !

JERON H. 
Clasificación:
2.0

The truck was old. And the check engine light was on. The representative was friendly and helpful overall.

WINNIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN W. 
Clasificación:
3.0

The mirror malfunction and had to keep putting it in place for the driver

LUKE N. 
Clasificación:
5.0

GREAT CUSTOMER SERVICE

ANGELA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MONIQUE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

miguel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dominique H. 
Clasificación:
1.0

El cliente no dejó un comentario.

KALIA M. 
Clasificación:
3.0

I had an very unsatisfactory experience, not with any particular dealer, but with U-Haul's corporate scheduling policy. Apparently it is your practice to schedule back-to-back truck rentals with no margin for error. I was promised a 9:00 a.m. reservation at your dealer Covaco Tires in Lithonia, Georgia. Upon my arrival shortly before the agreed time, I was informed by the dealer that the truck was not available because the previous renter had returned the truck messy, and rather than accept the cleaning charge, had gone back to his/her home to clean the truck and was not expect back for at least twenty minutes. The dealer then contacted your reservations center, who found another truck at a different site in the next county, which was to be ready at 10:15. As a compensation, I was offered a larger truck at no additional charge. I then drove to the site, A1 Mini Storage, in Conyers, Georgia, arriving shortly after 10 a.m. Upon arrival I asked the dealer, Brianna, about the truck. She said it was not there. When she logged into your system, she reported that the truck had been wrongly returned to a different site. She then contacted your reservations center, and Marian Leblanc, one of your reservations managers, located a truck at the other side of the county, at Anchor Tax, a tax preparer that leases U-Haul trucks as a side venture. Not wanting to risk a wasted trip, I asked Brianna to telephone Anchor Tax to confirm that the truck was actually present. The person at Anchor Tax said that they had no such truck. I decided not to risk the trip. I then contacted the original site to ask if the truck had come in. It had, so I asked them to please hold it for me. I went back and finally picked up the truck, two hours late. Ms. Leblanc did refund $50.00, apparently as compensation for failure to satisfy U-Haul's rental reservation guarantee, but that did not make up for the bad impression that you made. Two, and possibly three failed reservations in a single dayâ€"it is hard to know if I was very unlucky, or if this is what I should expect when I rent a U-Haul truck.

Robert P. 
Clasificación:
4.0

El cliente no dejó un comentario.

THEOPHILUS S. 
Clasificación:
5.0

Everything was great. Nice associates.

GLORIA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antrice A. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUDOLPH K. 
Clasificación:
1.0

Find someone who knows how to use a computer and cash out a customer. I was double charged at this location for tires and a uhaul truck. Of course they quick to take money out the account then they can't help when it's time to give it back.

JACQUELYNN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD D. 
Clasificación:
2.0

First, I was told I could drop vehicle off after hours, but NOT that I would be charged $20 extra. Second, I put gas in until the tank wouldn't take any more. The gas Guage did not move all the way to "full." I was told that, with that model truck, you had to hold the nozzle at a certain angle for the Guage to register as full. Seriously? That's something I should have been told before I took the truck! That lack of information cost me $7.50. Third, the bill was sent to me in an email in a .png file. Who does that. The standard is to use .pdf files, everybody can open them. I feel like I was hustled.

SHARON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOLEN H. 
No se han enviado comentarios para esta ubicación.

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