Our pickup location was changed from our choice, which was 10 minutes from our house, to an hour away, 2 days before moving day. This was highly inconvenient and caused a lot of stress regarding pickup and transport back to our loading location. Also, our 24 requested blankets were not on the truck. We had a lot of damaged and scraped furniture due to not having the proper packing materials. Not happy.Christopher C.
Customer Reviews for Country Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I made my reservation, I specifically reserved an appliance dolly, which was not provided. When I returned the truck, it took 3 days before they finally closed out my contract, and I got 3 receipts from them so I have no idea what I have been charged and what I was actually refunded.Andrew S.
El cliente no dejó un comentario.Patrick P.
El cliente no dejó un comentario.David O.
Front desk worker does not have authority to deal with uhaul and had to call someone for me to pickup key after I completed online pickup from app.Daniel C.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.MATTHEW E.
The store in general, overall is great,my only complaint was that it took over 45 minutes to rent a tow dolley. And 75 dollars to boot. Only got 21 dollars back even returned it to the place I rented from.Carl D.
The only thing I would have liked to have something to show that I returned it that day. Something on paper ThanksBrenda M.
El cliente no dejó un comentario.Amanda Q.
The vehicle was nasty it smelled like urine it had drinks spilled all over the doors the inside of the bed was dirty with mud I'll never use this company again.Rosanna G.
I returned the trailer within a few hours after rental. None of my links worked for self check in. Kept saying I had no reservation. I had to call was on hold for 26 minutes when I had to be else where. Today o get a extra day charge for extra rental on my card after I spoke to someone yesterday and they said they inputtes many that I returned the trailer same day and what time. Also noted that I had to hold for service for a long time. I was pretty disappointed about my service this time around as I have rented quite a few times from uhual.Sherley D.
El cliente no dejó un comentario.Allison M.
Ensure that your franchisees are trained for Uhaul best practices.Robert J.
I forgot to mention to the vendor that the passenger side blinker did not blink. The running lights and break light worked fine but it did not blink when was supposed to. Aside from that my experience with the vendor was greatJoshua C.
Both locations were rude the pick location never once looked at the truck we left with under a 1/4 of a tank of gas and they never went over any mileage it was over 50 miles one way to our new address. The second location said we had to put a 1/2 tank of gas in the truck which we did and then charged us for going over mileage because we had to drive the truck back to them and an entire other day of rental. It will be the last time we rent from any I haul and we will make sure to tell everyone we know what crooks y'all are!James S.
They don't speak and understand English. This truck was dirty damage inside box. Didn't know what we requested because original location did not have truck so U-Haul Atlanta changed us to this location which was farther from our starting designationDean C.
El cliente no dejó un comentario.Robert E.
El cliente no dejó un comentario.W S.
El cliente no dejó un comentario.BUNTY K.
Putting on yelp and social media. Picked up in GA. Check out clerk wouldn't get out from behind counter. Trailer in muddy dirty area. Didn't leave the nuilding! I hooked up myself in a muddy grass lot! Drove to SC. Dropped off on mud lot. Left. And got charged $16 after the fact for a cleaning fee. On a open trailer car transport??? SERIOUSLY. I will identify both addresses on social media and yelp. Total BS. If there was any risk of fee, say something. I would have run the 500 meters to the NEXT DOOR CAR EFFIN WASH. Rabbit punch fee after a fairly disappointing hook up was over the top. Insult to injury. You guys are the only nationwide trailer rental gig and that is depressing. Your franchises are seriously lacking customer service and are tarnishing your reputation. I frequently use uhaul. I will definitely be looking in to alternatives going forward.Michael H.
El cliente no dejó un comentario.Samantha M.
When my wife booked the rental online the price it gave us was 67.00 when I went to pick up it was 229.00. I can understand the 75.00 deposit added on, but not the difference in price. From 67.00 to 229.00 in a large jump. Also the drop off location the guy gave me was closed and he told me it would be open. I had to call the 1800 number to get a different drop off location. The lady there was nice and helpful.Sylvester E.
Inside of truck was very dirty. We had to clean and sweep it out before we loaded anything. The cab of the truck was also dirty. Cracker crumbs all in the seat, crushed candy in the drink holder. It was not checked after the last time it was rented.Syconda T.
El cliente no dejó un comentario.Nedra W.
This location was unprofessional and I never want to rent from that location again I was very dissatisfied and the call I got asking about the auto transport did not make it no better make me wanna rent from another company petty sure you guys don't careKevin C.
El cliente no dejó un comentario.John A.
Dropped off after hours but had to call and the guy I talked to over the phone was very niceRobin C.
Took forever to get the equipment, despite my having reserved everything and entered all the info in advance - the person in the store couldn't do it and had to put me on the phone to someone else, who couldn't access the online information. Then when I made a change to the reservation, they overcharged me. I rent uhaul a lot and this was my worst experience by far.Kelly S.
Location gave off bad vibes, bars on windows, trash in parking areaJESSIE W.
Put someone in charge of rentals that knows how to use and hook up the trailers/dollys. Also the employee was having to wait on me as well as other customers in the service station at the same time.Joran B.
Great service!Dakota O.
Everything was great keep it upWAYNE K.
Have a larger selection of vehicles. On your larger vehicles purchase some with diesel engines. Gas burners for a 26 ft vehicle uses way to much gas. I went only 102 miles and it cost $43 to put a quarter of a tank back in it.samuel W.
Everything is alrightjames D.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.Martin H.
Make sure they are ready. I showed up and it took for ever and i even did the early check in on the website to make it fasterAnthony M.
El cliente no dejó un comentario.brenda P.
Toke forever to do the rental paper workMARK S.
This location is close to town and easy access to the rental units. Very pleased with the rental fee. Being able to pick up and drop off in different places was very helpful.Greg G.