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Linda B
Customer Reviews for Country Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be sure equipment is in the truck as ordered. I almost drove off without them. Lucky the office was still open.
NANCY SPickup was easy - great location! Reservation was easy to make also! Thank you
Cheryl KThe customer service at Country Acres was phenomenal. Pick up was easy and we were well taken care of.
Kaylee WThe young lady met me at the truck and she was super sweet and I got everything done in a matter of minutes.
Marqueita JThe staff member that assisted me was very thorough. She explained me all the details and options and patiently answered all my questions, making the renting and returning process seamless.
raj gThe office employee Caitlyn was FANTASTIC! Very knowledgeable, efficient, and friendly. The cargo potion of the truck was acceptable, but the cab had a significant amount of grass on the mats, which I had to clean before using the truck. Would definitely recommend this location.
Thomas JThe lady at this location was very nice and asked every question. Very pleasant.. I would recommend this place again.
Staci KAlways happy with U-Haul service and equipment - and the people are the best!
Francis KEverything was great! We always rent from here and will continue to rent from here. Great friendly customer service and always willing to help.
JENNIFER KAgain. It was after hours and the app failed at drop off. Some in photos, but also cell service was spotty and photo uploads took forever. Overall would have been more helpful to interact with humans vs the app. I won’t be using after hours again. Thought it would save time, but really it just added time.
Thomas Dthe best. the woman running this place is professional and extremely knowledgeable. also was very friendly. plan on using only this facility for truck rental.
Christopher SExperience was top notch, could not have been better!!!
Dale FThe entire Country Storage services are awesome. We are a returning customer of several years. This is the first time we rented a UHaul and it was super convenient. Thanks to Country Storage and UHAUL.
TOM NNothing the service I got from a young lady at that location was incredible recommend to anybody thanks
ROY REverything was great! I was in and out in 5 minutes to pick up the vehicle, returned after hours and made use of the drop box for the key. Perfect!
Eric NThe truck was filthy. I don't think it would be possible to get more mud on the exterior. A quick spray would have made a huge difference. Interior of trick was clean and was good mechanically.
Gary BThe location and service was great! Many accessories available to rent for moving and the truck was clean and ready to go. Great value and experience.
Dustin WI made the reservation under my name, but because I indicated that a relative would be the main driver, this caused the reservation to be under her name instead of mine. At no point in your online booking service does it warn you that this will be the case. It took nearly 3 hours of both her and I calling UHaul customer service repeatedly to get the reservation put in my name to allow me to utilitize the online 24/7 pick up. We both had to call about 3 times. This is not an issue that should have taken hours to resolve. The reservation was attached to my phone number, my email address, AND my credit card, and yet UHaul representatives said that the reservation belonged to her and that I could not edit the reservation. Absolutely ridiculous. THEN on the day I was to return the rental, I called again to ask for the time to be extended because I was worried that I wouldn't be able to return it on time. The person I spoke to said (Nathan was his name) not to worry about it, that he would extend it by a few hours for me. Well, he failed to make any note of this conversation or what he told me on the reservation and he did not inform the location I was returning the truck to of this conversation either. So an hour after my original return time, I get a call and text messages saying I will be fined for not returning the equipment on time. This entire experience was unnecessarily stressful during an already stressful time in my life. I will never be using UHaul again and I will warn everyone I know not to utilize this service either. At no point was I offered any discount for the time I had to spend resolving these issues when a UHaul representative failed to resolve them for me. Multiple times both I and the aforementioned relative were given inaccurate information from UHaul representatives. 0/10 is how I rate this experience overall. The only individual that ended up being even slightly helpful was the representative from the return location who allowed me to pay for an additional day rather than being fined due to your representatives' incompetence and she is not even a UHaul employee.
Sarah WKatelyn was amazing . So kind , friendly and informative please give her some Recognition , she very much deserves it and I never usually review anything but she was awesome . Great job U-Haul!
Charles LNo one was at the drop off location when I arrived. I parked my rental and returned the keys as I was told to do at Michigan Storage. I was then incorrectly charged $121 because the contract I was put under was incorrectly processed. Customer Service has been unwilling to do any sort of investigation to figure out this issue. I do not recommend renting with UHaul.
Rachel LVery friendly and professional staff
Josh DDon’t allow reservations that need to be handed off in person to be made at a location that will be closed. Teach your employees how to be more professional. Hire some more helpline workers in the wait times are so ridiculous.
Sydney CService was good and they did try to get ahold of me but vehicle was late on return and I almost had to run to another store to pick up vehicle.truck had 119,000 miles on it and seemed to run a little rough but the move went smoothly
Ed HThe vehicle was clean and well maintained. Staff was friendly and a pleasure to work with.
Michael LTruck was not checked in, so took a while and multiple phone calls to figure out how to check it out to me. Truck was drivable, but ran and handled very rough. Location was roughly 30 minutes from the location where I placed the reservation making us drive quite a ways out of the way to pick up the truck. Truck was larger than reserved.
Doug VGREAT customer service at the pickup counter. Easily the kindest U-Haul / Storage facility people. 100% would recommend the location to friends and family.
Allan BThe app had a glitch. When I clicked to sign in, the area to type my email and password never displayed. I tried uninstalling it and reinstalling it. It did not work. When I went to “create new account “ it said. Email already exists and the finally popped up the area to type. This was very stressful being stranded out there and a reason to not use you app. Seems like every time I do something goes wrong.
Eric KSuper fast service, easy to understand expectations, and very friendly customer service!
Tracy BVery friendly and professional staff
ANDREW DTruck was covered in snow - once I cleaned that off, there was almost an inch of ice on the windshield. Took me almost 30 minutes to get the truck drive-able. Then, when I returned the truck they charged me a $25 cleaning fee!
Jim CI was an hour early but the truck was still full of snow and the inside wasn't cleaned out either. Again, I was an hour early but I doubt that would have changed anything.
MITCHELL ENothing service was great!!!!
VANESSA Lafter hours return
Michael RThe mobile platform kept crashing, but the equipment and service location worked well.
Scott ZOnly location I want to use. They make it easy
ERIC JFast and friendly service.
TIMOTHY BFriendly staff and easy drop off
Jeffery SIf you really want my feedback…here it is: The woman at the front desk is very condescending and talks to me like I was a child and like I was an inconvenience because I came in at 145pm on Saturday. Secondly, charging an environmental fee of $1.00 that nobody can explain seems fishy and it made me question what I was being billed for. Lastly, charging me a $20 “convenience fee” made me feel like I had to do someone else’s job or I was going to get charged. Not a good feeling. If anyone cares,or wants to speak to me human-to-human, please call me at 248/860-8581 Joe Williams PS the irony is that the truck (the machine) functioned fine and it worked well for my purpose. My associated problem was with the the person and the process: both entirely fixable.
JOSEPH NVery friendly staff. Drop off was simple and efficient.
Brian HI did not receive the dolly and furniture pads but it ended up being okay
Maddy RThe owner was very nice and enjoyed working with him. The truck was clean. The moving pads provided were dirty even though they were in plastic bags. I don't know if it is the responsibility of the pick up location to clean these or if U Haul corporate handles this task. There were no hand trucks available but I understand there is short supply throughout the U Haul system or they are concentrated in specific areas.
DAVID AGreat staff!
ERIC JCould not find the Uhaul key Dropbox which caused me some stress
Adam AWe dropped off on Sunday and they were not open. Did everything by phone
Wain KThe crew member called prior to my pick to make sure I knew their closing time was when I was supposed to pick up the truck and was very friendly and knowledgeable when I arrived. I would definitely recommend this location.
Stacy HThe counter person was rude and evasive while trying to complete the transaction.
Tim KSuzanne is wonderful:) Made the transaction very simple. Thank you!
Mary CI wish all people to could treat there customers as they do
Jim HThere was no way to assess the inside of the truck as the application only allows for outside assessment. The only thing to assess inside the truck was clean or not clean. While the vehicle was clean, it smelled like cigarette smoke and there were some burn holes in the seats. Additionally, the knob to control the defrost was not present resulting in the inability to use defrost the cab. There was no way to adjust the mirrors and the passenger side mirror was not useable as it was out of alignment.
Teresa DEasy parking and drop off location
SCOTT EOnline and customer support on phone was very difficult and I will not be using UHaul Services again. It took over and hour to check in and get the code for me yo get the keys. Phone support not helpful and I had to enter my information multiple times after creating an account.
Jason KThe staff person was very accommodating and friendly. My overall experience with uhaul was disappointing but it had nothing to do with this location. I drove 15 mins out of the way to pick up the truck and you charged me for the extra mileage, you didn’t have the appliance dolly I requested, and upgraded me to 26’ truck instead of indicating what I needed wasn’t in stock (smaller size) just to keep me from going to your competitors.
Victoria RThe management was terrific and the pick-up was smooth. However, the location did not have all the supplies I had reserved online, such as a dolly.
JAMES B