Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Figure out GPS milage.....I went directly to my destination and was told I went over my mileage and you took part of my deposit. Not happy...I called about it no luck
Laura Layton
Rating:
5.0
Customer did not leave a comment.
Savonzie Stewart
Rating:
5.0
Customer did not leave a comment.
BARRY JOHNSON
Rating:
5.0
Customer did not leave a comment.
EDWARD COTTRELL
Rating:
5.0
Todd the salesman was more than helpful. Answered any question I had. Made sure I was ready to be on my way.
Dustin Hamlett
Rating:
5.0
no problems what so ever. thx
leland clark
Rating:
1.0
The U-Haul leaked and ruined half my furniture. Someone is supposed to be contacting me. I've called support and I need to know what to do.
Robert Scott
Rating:
3.0
Customer did not leave a comment.
Thomas Carroll
Rating:
5.0
Customer did not leave a comment.
PATRICIA SMITH
Rating:
5.0
Customer did not leave a comment.
Ibrahim Bori
Rating:
1.0
The van had a strong pungent odor, we had to clean it before we used it. The person in the office was short and unaccommodating. it was dark throughout the store, he didn't attempt to turn on the lights. When I returned the vehicle the store was open and dark however there was no one in sight. Then I noticed I was charged for extra mileage after I told the guy I would be driving approximately 40+ miles both ways (80+ miles total), He entered the 40 miles which caused me to have to pay for mileage overage. A one-day rental for a $19.99 van and insurance should have been no more than $60-70 dollars was $100+. WAYYYY out of what I budgeted. I called the store and asked about it, the guy rudely said, "We wrote what you said."
Shannon Brown
Rating:
3.0
Customer did not leave a comment.
BUFFY PARADIS
Rating:
2.0
Customer did not leave a comment.
Evon Gadson
Rating:
5.0
Clean the area where people sit after each use.
Brenda Crews
Rating:
5.0
Lower your price per mile. Costed me over $580 for having the truck for 28 hours.
James Greer
Rating:
5.0
Customer did not leave a comment.
Lakiser Marner
Rating:
4.0
no functional seat belt
Terry Turner
Rating:
5.0
Customer did not leave a comment.
Landon Fitzgerald
Rating:
5.0
Customer did not leave a comment.
Conswella Burton
Rating:
5.0
Customer did not leave a comment.
Raymond Klumb
Rating:
4.0
Customer did not leave a comment.
Robert Jordan
Rating:
5.0
Customer did not leave a comment.
Alan Pettengill
Rating:
5.0
Customer did not leave a comment.
Latoya Harris
Rating:
5.0
Didn’t have any contact with the personnel as it was a holiday weekend. Just dropped off the equipment and they handled everything. Made the drop off process super simple!
Jason Marsden
Rating:
5.0
Customer did not leave a comment.
Lei Cooke
Rating:
3.0
Uhaul had me directed to a location that is no longer in the network. Country gardens accepted the return and made space for me to drop it off. Very accommodating
Mike Blickenstaff
Rating:
4.0
Customer did not leave a comment.
Mertis Hammond
Rating:
5.0
Customer did not leave a comment.
Avery Dalton
Rating:
4.0
Customer did not leave a comment.
Alvin Carpenter
Rating:
5.0
Customer did not leave a comment.
Harrison Daniels
Rating:
5.0
Customer did not leave a comment.
Matthew Wilson
Rating:
4.0
Pleasant, efficient experience. When I was unable to get the adjustable trailer hitch loose, the friendly young man at the desk came out and loosened it for me. Pleasant interaction. Good customer service.
HollyAnn Rogers
Rating:
4.0
Customer did not leave a comment.
Bradley Duncan
Rating:
5.0
Customer did not leave a comment.
Charlene Martin
Rating:
1.0
Customer did not leave a comment.
Brandika Ragland
Rating:
2.0
Didn't even bother looking at truck when I was there and apparently did it a few days later. Said it was lower on gas than at pickup time which wasn't true.
Aaron Kramer
Rating:
3.0
The service personnel could’ve been more welcoming and engaging.
Hillary Smythers
Rating:
3.0
The U-Haul truck needs a lot of maintenance on it. The front end is in really bad shape.
Karen Roberts
Rating:
5.0
Customer did not leave a comment.
Jay Koepf
Rating:
3.0
Customer did not leave a comment.
Eric Moore
Rating:
5.0
Very helpful staff.
JACK GREENSPAN
Rating:
4.0
N/A
Wayne Paylor
Rating:
5.0
Equipment was in very good condition, worked well!!
Ken Berger
Rating:
5.0
Customer did not leave a comment.
Mary Townsend
Rating:
5.0
Customer did not leave a comment.
Mike Blickenstaff
Rating:
5.0
Customer did not leave a comment.
Gene Steed
Rating:
5.0
Customer did not leave a comment.
Stephanie Hatchett
Rating:
5.0
Customer did not leave a comment.
Steven Winstead
Rating:
5.0
Customer did not leave a comment.
John Moody
Rating:
3.0
Make sure vehicles are cleaned
JOHN SERRANO
Rating:
5.0
Keep it funky
George Wetzel
Rating:
5.0
Customer did not leave a comment.
LARRY COLE
Rating:
5.0
Customer did not leave a comment.
Paul VanderWeide
Rating:
5.0
Nothing but love when I come rent from here always giving the best advice
YASIN RICHARDSON
Rating:
5.0
Customer did not leave a comment.
Alvin Jay
Rating:
5.0
Customer did not leave a comment.
Matthew Wade
Rating:
5.0
Customer did not leave a comment.
Holly SmithReynolds
Rating:
5.0
This is a 5 star rental and I will certainly rent again from this U-Haul! Thank you.
James DeVillier
Rating:
3.0
I tried to pick up with the online function. After 4 attempts (and a solid 15 minutes), I still couldn't get the pick up taken care of so I had to go inside. Once I got inside, I found out that I would have had to go in anyway to get the key, so I don't understand the point of the online check in. This is no reflection on the service of the people at the store.
Jennifer Watson
Rating:
5.0
Nothing great location and people
Al Cothran
Rating:
5.0
Customer did not leave a comment.
Joye Farmer
Rating:
4.0
Customer did not leave a comment.
Brenda Lewis
Rating:
5.0
Customer did not leave a comment.
Jelisa Lewis
Rating:
5.0
Customer did not leave a comment.
Roy Alford
Rating:
4.0
I was asked to pick up 2 hours earlier than my reservation. I returned the truck prior to 24hrs of my original reservation yet I was charged an extra day
Charles Adams
Rating:
5.0
Customer did not leave a comment.
ALAN GIBSON
Rating:
3.0
I enjoy renting from this uhaul company but, the company needs to IMPROVE thier vehicles sanitized and the cleaness of the vehicle concerns me. I
Angela Coleman
Rating:
1.0
This location has employee that has a bad customer service
Deborah Hardy
Rating:
5.0
Todd at Country Gardens was vey helpful and highly recommended.
Timothy Carter
Rating:
5.0
Customer did not leave a comment.
Richard Clark
Rating:
4.0
Customer did not leave a comment.
Joye Farmer
Rating:
5.0
My favorite U-Haul place..
LAWRENCE VINCENT
Rating:
5.0
Customer did not leave a comment.
LARRY COLE
Rating:
5.0
Customer did not leave a comment.
Rosa Galindo-Lopez
Rating:
5.0
Customer did not leave a comment.
Barry Yarbrough
Rating:
4.0
Customer did not leave a comment.
Rachel Patterson
Rating:
5.0
Customer did not leave a comment.
michael puryear
Rating:
4.0
Customer did not leave a comment.
Anicia Young
Rating:
5.0
Todd is great to work with and I am very happy with this location!
Larene Weaver
Rating:
5.0
Customer did not leave a comment.
Delaney Hodgin
Rating:
5.0
Customer did not leave a comment.
Earl Gurtner
Rating:
5.0
Customer did not leave a comment.
Luann Thomas
Rating:
5.0
Customer did not leave a comment.
Clarencia Woods
Rating:
5.0
Customer did not leave a comment.
GARY VAUDREUIL
Rating:
5.0
Customer did not leave a comment.
Darrell Phipps
Rating:
5.0
Customer did not leave a comment.
chuck meade
Rating:
5.0
Nobody was there when I dropped off trailer.
Bryan Vaudreuil
Rating:
5.0
Customer did not leave a comment.
GORDON GLENN
Rating:
5.0
Make sure that items such as dollies and furniture pads are in truck!
Camellia Duncan
Rating:
5.0
Outstanding, friendly service through a great dealer. Five stars and thank you.