Customer Reviews for Country Automotive
(U-Haul Neighborhood Dealer)

Rating:

4.0

Cheated on gas usage....

Rating:

1.0

whomever rented us our truck was incredibly rude and disappointing. moving is stressful enough and his cussing us out did not help. he claimed we left the van “a fucking mess” but we took note to clean the van and he did not picture this “mess” in our breakdown. we were quoted 50$ exactly and ended up requesting another hour to which he said was fine and there was not a fuss about adding this hour. which we would of thought put us at about 80-100$ but we were charged over 100 and when called to ask why he said to call him back later. incredibly rude and did not make moving easier in the slightest. we called a separate location and explained what happened asking if we should do anything. they were helpful and kind and gave helpful suggestions but we still haven’t gotten a genuine explanation as to why this guy was so rotten or our money breakdown.

Rating:

5.0

A-1 service

Rating:

3.0

Very nice people, heavy ciggerete smell

Rating:

3.0

Location could use exterior lighting. Literally any.

Rating:

5.0

I was very happy with the van I rented. It drove well and it was clean and it was exactly what I needed.

Rating:

4.0

Every time I have gone, they are professional and nice to work with

Rating:

4.0

Would go to him again. Very friendly

Rating:

4.0

They were very friendly and helpful

Rating:

1.0

There was no one available to meet me when I needed to receive the truck. There were no furniture dollies OR utility dollies. I was forced to spend the day carrying furniture up and down flights of stars. I am severely dissatisfied. Never again

Rating:

1.0

We got there and the person in charge wasn’t there. We called them and they said to go on the app. The app/website was unhelpful. WE HAD NO IDEA WHAT TO DO . We called THREE DIFFERENT PEOPLE and just kept getting transferred. They told us the site wasn’t set up for contact less pick up. They told us it was because we needed the location services. Or that we needed the guy there WHO WAS NOT AT THE SITE. Then they told us they have to call the guy that wasn’t there. Then finally one last person got us help. It took over an HOUR to pick up the truck because no one could help and they kept transferring us. ThenWe get in the truck and the key wasn’t turning. Took over 10 minutes to start the truck. Never again.

Rating:

1.0

Should I complain that the associate was smoking on my face first or that he was so rude that I almost didn’t rent the vans if wasn’t that I desperately needed them? The only good part was to return the vans contactless so I didn’t have to interact with him again. Very bad service.

Rating:

5.0

Great place! Service and attentiveness were perfect.

Rating:

3.0

Not loading deck

Rating:

2.0

Don’t charge weekend rates

Rating:

5.0

Owner of this location is the nicest man! Was so kind and helped us make a terrible moving experience, better.

Rating:

5.0

Every thing was great and very easy to do can was like brand new I would recommend

Rating:

3.0

Very disappointed because when we called to return the truck the guy all he did was yelled at us for calling in the morning. Also we delivered the truck with the same amount of gas as we rented it and they charged us another $26.66 I’m very bother by this situation n won’t recommend the facilities to anyone else . VERY DISAPPOINTED .

Rating:

1.0

The owner was an older man who plainly told me after I asked if the truck has been in an accident: It's a shitty truck I know, and you can cancel the contract, I don't care"...I thought to myself "hmm..this guy is super honest"! I said: Thank you, I will still take it".. Maybe you need to get a different location in the city of Newton...or a different owner! and please fix your trucks before leasing!

Rating:

4.0

Staff was nice and friendly. Easy in and out.

Rating:

4.0

Only issue was distance from originall requested pickup location

Rating:

2.0

Lacks Parking for your car.

Rating:

3.0

The registration process was hideous. Ridiculous info was needed, pic of my photo ID, and an immediate selfie, I had to sign onto the site at least 6 times with the CS rep walking me through, while there ended up being a problem at your end. The drop-off scenario was just as ridiculous. Take a pic of front of truck, back of truck, inside of truck, and a picture of the place it was dropped off at. I should have gotten a discount just for all my aggravation!!!!!!

Rating:

5.0

The gentleman at this location was very nice and a pleasure to work with!

Rating:

5.0

Great to deal with. Thank you.

Rating:

5.0

The security checks seem nearly endless and customers should be warned it can take an extra thirty minutes to plow through them.

Rating:

4.0

The location and the location owner were fine. The issue was U-Haul itself, which never confirmed or sent him my rental information, and then sent the truck I reserved to Florida, so that I had to downgrade in size when I showed up the morning of my reservation and the truck wasn't there. U-Haul then tried to call me an hour and a half after my pickup time to tell me I was picking up at ANOTHER LOCATION. Awful, awful customer service from U-Haul. I will go with Budget whenever possible after this.

Rating:

5.0

Owner was very helpful. Great service

Rating:

4.0

Your u-haul website is glitchy and the check in process is difficult when doing it on your phone.

Rating:

4.0

Art who rented the truck was great. We ran into a prot with our move out date and Art was very accommodating in helping us rent a truck for another day.

Rating:

5.0

Art from country automotive was very nice however Uhaul charged me $40 more than it was supposed to be?? I would recommend this but with a caution