Customer Reviews for Country Automotive
(U-Haul Neighborhood Dealer)

58 reviews

249 Spring St   Newton, NJ 07860

(973) 383-1571

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(973) 383-1571

249 Spring St
Newton, NJ 07860

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dylan WHITAKER 
Rating:
1.0

whomever rented us our truck was incredibly rude and disappointing. moving is stressful enough and his cussing us out did not help. he claimed we left the van “a fucking mess” but we took note to clean the van and he did not picture this “mess” in our breakdown. we were quoted 50$ exactly and ended up requesting another hour to which he said was fine and there was not a fuss about adding this hour. which we would of thought put us at about 80-100$ but we were charged over 100 and when called to ask why he said to call him back later. incredibly rude and did not make moving easier in the slightest. we called a separate location and explained what happened asking if we should do anything. they were helpful and kind and gave helpful suggestions but we still haven’t gotten a genuine explanation as to why this guy was so rotten or our money breakdown.

brittney harrison 
Rating:
5.0

A-1 service

Daniel Pevarnik 
Rating:
3.0

Very nice people, heavy ciggerete smell

Daniel Touw 
Rating:
5.0

Customer did not leave a comment.

vinnie manganiello 
Rating:
3.0

Location could use exterior lighting. Literally any.

MICHAEL BANET 
Rating:
5.0

I was very happy with the van I rented. It drove well and it was clean and it was exactly what I needed.

Jan Mogensen 
Rating:
5.0

Customer did not leave a comment.

MIKE ROSENBERGER 
Rating:
5.0

Customer did not leave a comment.

LARRY RICHARD BENSLEY 
Rating:
5.0

Customer did not leave a comment.

Lina Hetman 
Rating:
5.0

Customer did not leave a comment.

Frank Zywicki 
Rating:
4.0

Every time I have gone, they are professional and nice to work with

peter vanstone 
Rating:
4.0

Would go to him again. Very friendly

peter vanstone 
Rating:
4.0

They were very friendly and helpful

peter vanstone 
Rating:
1.0

There was no one available to meet me when I needed to receive the truck. There were no furniture dollies OR utility dollies. I was forced to spend the day carrying furniture up and down flights of stars. I am severely dissatisfied. Never again

TIMOTHYJOSEPH QUINLIVAN 
Rating:
1.0

We got there and the person in charge wasn’t there. We called them and they said to go on the app. The app/website was unhelpful. WE HAD NO IDEA WHAT TO DO . We called THREE DIFFERENT PEOPLE and just kept getting transferred. They told us the site wasn’t set up for contact less pick up. They told us it was because we needed the location services. Or that we needed the guy there WHO WAS NOT AT THE SITE. Then they told us they have to call the guy that wasn’t there. Then finally one last person got us help. It took over an HOUR to pick up the truck because no one could help and they kept transferring us. ThenWe get in the truck and the key wasn’t turning. Took over 10 minutes to start the truck. Never again.

Leigh Parciak 
Rating:
5.0

Customer did not leave a comment.

Bruce Bronner 
Rating:
1.0

Should I complain that the associate was smoking on my face first or that he was so rude that I almost didn’t rent the vans if wasn’t that I desperately needed them? The only good part was to return the vans contactless so I didn’t have to interact with him again. Very bad service.

Lorena Bartolome 
Rating:
5.0

Great place! Service and attentiveness were perfect.

Lorena Bartolome 
Rating:
3.0

Customer did not leave a comment.

BRIAN EITNER 
Rating:
3.0

Not loading deck

Mario Kardys 
Rating:
5.0

Customer did not leave a comment.

Christina Whitaker 
Rating:
2.0

Don’t charge weekend rates

michael fiorentine 
Rating:
5.0

Owner of this location is the nicest man! Was so kind and helped us make a terrible moving experience, better.

melissa maher 
Rating:
5.0

Customer did not leave a comment.

walter garcia 
Rating:
5.0

Every thing was great and very easy to do can was like brand new I would recommend

walter barkman 
Rating:
3.0

Very disappointed because when we called to return the truck the guy all he did was yelled at us for calling in the morning. Also we delivered the truck with the same amount of gas as we rented it and they charged us another $26.66 I’m very bother by this situation n won’t recommend the facilities to anyone else . VERY DISAPPOINTED .

elba sweeten 
Rating:
1.0

The owner was an older man who plainly told me after I asked if the truck has been in an accident: It's a shitty truck I know, and you can cancel the contract, I don't care"...I thought to myself "hmm..this guy is super honest"! I said: Thank you, I will still take it".. Maybe you need to get a different location in the city of Newton...or a different owner! and please fix your trucks before leasing!

Mazen Badran 
Rating:
5.0

Customer did not leave a comment.

maria hidalgo 
Rating:
4.0

Staff was nice and friendly. Easy in and out.

Michael Sullivan 
Rating:
4.0

Only issue was distance from originall requested pickup location

Alfredo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

John Kweselait 
Rating:
2.0

Lacks Parking for your car.

ELVIS DE JESUS 
Rating:
5.0

Customer did not leave a comment.

Sandra Taylor 
Rating:
3.0

The registration process was hideous. Ridiculous info was needed, pic of my photo ID, and an immediate selfie, I had to sign onto the site at least 6 times with the CS rep walking me through, while there ended up being a problem at your end. The drop-off scenario was just as ridiculous. Take a pic of front of truck, back of truck, inside of truck, and a picture of the place it was dropped off at. I should have gotten a discount just for all my aggravation!!!!!!

Michele Filan 
Rating:
4.0

Customer did not leave a comment.

Michele Rojek 
Rating:
5.0

The gentleman at this location was very nice and a pleasure to work with!

Anthony Madeira 
Rating:
3.0

Customer did not leave a comment.

Dennis Shilanski 
Rating:
5.0

Customer did not leave a comment.

ray martinez 
Rating:
5.0

Customer did not leave a comment.

Sandra Taylor 
Rating:
5.0

Customer did not leave a comment.

Sandra Taylor 
Rating:
5.0

Customer did not leave a comment.

tina romel 
Rating:
5.0

Customer did not leave a comment.

Sandra Taylor 
Rating:
5.0

Customer did not leave a comment.

Carey Weiss 
Rating:
5.0

Great to deal with. Thank you.

Ralph Corvino 
Rating:
5.0

The security checks seem nearly endless and customers should be warned it can take an extra thirty minutes to plow through them.

Tracy Bonelli 
Rating:
4.0

The location and the location owner were fine. The issue was U-Haul itself, which never confirmed or sent him my rental information, and then sent the truck I reserved to Florida, so that I had to downgrade in size when I showed up the morning of my reservation and the truck wasn't there. U-Haul then tried to call me an hour and a half after my pickup time to tell me I was picking up at ANOTHER LOCATION. Awful, awful customer service from U-Haul. I will go with Budget whenever possible after this.

Michael King 
Rating:
5.0

Customer did not leave a comment.

Frank Mazzeo 
Rating:
5.0

Customer did not leave a comment.

ALEXISA SALCEDO 
Rating:
5.0

Owner was very helpful. Great service

Roseann Bihlear 
Rating:
5.0

Customer did not leave a comment.

Christine Woodruff 
Rating:
4.0

Customer did not leave a comment.

Peter Berlin 
Rating:
5.0

Customer did not leave a comment.

Genesio Rizzo 
Rating:
4.0

Your u-haul website is glitchy and the check in process is difficult when doing it on your phone.

Andrew Morris 
Rating:
5.0

Customer did not leave a comment.

Stephen DeVries 
Rating:
4.0

Art who rented the truck was great. We ran into a prot with our move out date and Art was very accommodating in helping us rent a truck for another day.

CYNTHIA MCCAFFREY 
Rating:
5.0

Art from country automotive was very nice however Uhaul charged me $40 more than it was supposed to be?? I would recommend this but with a caution

Nancy Stephens 
Rating:
1.0

Rude & charged me for gas after I filled it back up. Said he would call back and never did. Would not come back here ever.

Dazjonae Hines 
No reviews have been submitted for this location.

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