I was not given my deposit back . Was told it would be mailed to me. This is not what corporate told me.
Terry H
Customer Reviews for Cougar Sto & Go Mini Storage & Fireworks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best U-Haul place ever but I see a lot of snowflakes rent here
keith rKeith went above and beyond to accommodate me. I will do business with him again and encourage others to also.
PATRICK CAbsolutely nothing! They were such very helpful and friendly folks! Super sweet people
joni sThe rental experience was excellent due to the wonderful customer service by the Robersons! Even though we rented a small item, appliance dolly, the transaction was smooth and quick!
larry dHad to buy an adapter from a parts store for a 9 pin round female to 5 pin flat male. Suggestion: the location should have the adapter either available for borrow or to buy.
richard lNo one was there or answered the phone even after waiting an hour past opening time. The ground is very uneven making disconnecting the trailer difficult. I don’t ever want to go back there again. It was an awful experience.
Philip SI was supposed to drop off at a Uhaul place on Isabella in Copperhill and they weren’t open. Said they opened at 9a and at 9:30 no one was still there so I had to change drop locations.
Craig SKeep up Great Customer Service. I've used uhauls for 25 yrs, every size! Highly Recommend
Sherri OThe mileage wasn’t recorded properly and there was an extra nearly $300 charge that shouldn’t have been there.
Chad BCustomer oriented when asked specific questions about rental. Call for hours of operation. Equipment delivery was expeditious and speedy.
Pamalla WThe truck was dirty inside (sticky in the cab). The staff were rude and unhelpful. Would not let me check out contact free. were inaccurate with their fuel logging when i checked it out by about 1/8th of a tank off. Both seemed inconvenienced by my need for a Uhaul.
amber lThe staff were awesome, helpful, clear and professional. When I returned the dolly it was easy and later I dropped by to ensure that everything was okay. I’ll sing their praises. They’re awesome.
glen pTook less than 10min to be on Tha road. I'm forever Grateful to you Both! Kim Perego
kimberley pConfirmed and reserved 20' truck, not available. Not the pick up location fault in that UHaul did not notify me that location did not have my reserved truck. Location was very helpful in getting me the larger 26' truck.
Robert DVery friendly and helpful. Quick service. I highly recommend this location
Mary CRepresentatives were not helpful. Asked about different dolly and was told, it’s closed out we can’t change it. Weren’t concerned about the visible damage to vehicle- you’ve got insurance, don’t worry. They were mad because uhaul wants them open at 9am and they don’t want to open until 10am. Very unprofessional!
JamesD HApril, Keith, Gigi and Everest are wonderful! We have rented from Cougar several times, 5 Star every time.
JOHN BPlace was closed at 5:15 pm. No clear instructions where to leave the vehicle. Called the number on the paperwork and got an answering machine and never got a call back.
Marshall LGreat experience !!!
Bob RThe 26 foot truck has a ridiculously short ramp. Very difficult to load heavy items.
Walter MThe people here were incredibly rude. I was greeted as if I were trespassing on their property. The woman working there put on her fake smile and moved things along but the man was intentionally obtuse, would not directly answer my question when I asked if this was where I could pick up my trailer. He then ignored me and played with his dog until he was obligated to go outside and hook up the trailer. It was an overall uncomfortable experience.
Jeremiah BOutstanding shop owners. Friendly and very helpful.
Jeffrey NNothing. Keith, April & GiGi are topnotch and always helpful. We love doing business with them, thank you for having such great operators.
John BThe right tail light did not function at first. It turned out that the connector to the light was unplugged. Easy to fix, but hard to get to. Seemed like there should have been a clip on the connector to hold it on.
Andrew SThis is the best UHAUL location ever! The staff was friendly and promptly set me up and got me on my way.
James WNothing, the owner of the facility was very friendly and helpful. Went out of his way on a very hot day to be sure everything was done right.
William APerfect as is! April, Keith and GiGi are always friendly, helpful and kind. We feel like family every time we rent here. Great fireworks selection!
John BTrailer lights didn't work on the first trailer. Had to switch to a different one.
Alan DExcellent customer service an had just what I needed!! A+++++
amy fFriendly and efficient service!!
Jeffery AI have had my truck for 10+ years and hook up my three personal trailers all the time and never damaged my truck. When I picked up the uhaul in Copperhill TN the owner/manager directed me backing and 'BAM' he backed me into the trailer leaving a dent in the bumper cover. They were unfriendly even before the crash. They acted like the were doing me a favor by helping me.
Deon CKeith and April (and GiGi) do a great job, we appreciate them very much.
John BAlways helpful and friendly. Hi GiGi!
John BSuper friendly staff, very convenient drop off location near my new home.
DAVID WGreat family-run business, GiGi is awesome.
John BI'm not blaming the neighborhood uhaul location I picked the uhaul up at but uhaul customer service was rude with me when I called about a discrepancy and was billed way over what I was supposed to pay due to a mistake on u-hauls end.
RUSSI TPatrick helped us and he handled everything in such a short amount of time. We highly recommend using this UHaul dealer
ROBERT RIt went good except I returned the Uhaul after hours but it would not let me share my location when I got there to finish the process.
TAMMY REverytime I've called U-haul I spend at least 30-45 minutes listening to most annoying music and worthless recordings. Eight times this past month, wasted 3-4 hrs total. I keep telling my self this is the last time. From now on, if I cant speak direct with u-haul dealer I wont do business w/ u-haul!
THOMAS BI was vacationing in the area and needed a trailer to get home with everything more comfortably so the car wouldn't be so crowded. When I arrived at the location and introduced myself and said that I was there to p/u my reservation...they barely acknowledged that I was speaking. I handed the lady my DL & credit card...it seemed to be taking forever. I mentioned that I was going to go outside and take the cargo tray off of my car and install the hitch and it would take me a minute due to the locking hitch pin being a little tricky...again..no acknowledgement that I was talking. When I came back inside my credit card and DL were sitting on the counter where they had other customers purchasing fireworks. I signed the contract - she stuffed it in a tri-fold cover and handed it to me...again with out saying anything. I got in my car and drove over to the trailer - the gentleman came out without saying anything and stood at the trailer as I was backing up - he did motion with his hands to keep coming back and when to stop, he picked the trailer up and dropped it on the hitch ball and walked away as I was stepping out of the car...again without saying anything. He did not help attach the chains, he did not plug in the lights, he did not offer to check that the brake lights and turn signals were working before I pulled out. I was a U-Haul dealer at my former storage job in Winter Haven 33881 for over 10 years, we had a 5 star rating (the highest in the area). 1) We ALWAYS greeted the customer in a friendly manner, and ALWAYS had a lot of repeat customers, and 100% positive feedback on reviews. 2) We ALWAYS did the hookup, had the customer get in the vehicle and check brake lights and turn signals. 3) We ALWAYS reviewed the contract with the customer and circled the 800# for help if they needed it on the road (nobody wants to figure that out when they are in a panic on the side of the road if something goes wrong. 4)We ALWAYS thanked the customer and told them to have a good trip. 5) It DOES NOT take 45 minutes to rent a trailer - especially if the reservation is already in the system and it is a returning customer with all information in the system...this is a 10 minute transaction on the worst of days - even while making small talk or multitasking and answering the phone etc. Did I get the trailer I needed? Yes Did it work for what I needed? ? Yes Were the people friendly, accommodating, welcoming or appreciative? Definitely NOT! Would I go here again? Only if I couldn't get what I wanted at another location.
Deborah RJust send them all to Keith at Cougar fireworks, he is just the best guy to deal with, helpful and knowledgeable
Jeff PThe unit I rented did not work for my application. I took it back in less than 2 hours. I called to request a partial refund or credit on another rental without success.
James DFriendly nice people
richard pBetter customer service. Agent not friendly at all.
Bobby WFriendly guy, close to home, they had everything I needed.
William ACourteous easy return. Turn-in was processed immediately. Thank you!
Errol MThey rented me a busted trailer. Had to stop and take a piece of they trailer off to finish my trip.
Gary HLocation was ok and trailer was good but when I asked the
sarah gNo complaints. They business was very helpful and professional.
johnnie w2nd. time to drop off here. Strange folks here, I guess they inspect the truck after you leave. I had to ask the questions on how to return the truck. I think it would be wise to take pictures of the truck before you leave this place. I wish there was another location closer to Ducktown.
David RGet people with better customer service. I was told that they would try to fit my reservation in if they had time. I was told that their firework sales came first. Then it took over a hour to get the truck and was running way behind. I'm not happy with the service at all. If possible I would like to have atleast a portion of the money back
WILLIAM BI am glad that I ignored the post about this location. It is a shame that some people want to harm hard working business. I was very impressed with my uhaul experience. Mr Robinson was pleasant, professional and very efficient. I had the truck, and was on my way in a short time. If you are in need of a uhaul truck in Ducktown, Copperhill, or the area, I recommend the location in Ducktown on hwy 68 at Cougar Drive. Frank Talley, a happy customer.
Frank T