Customer Reviews for Cottrells Detailing Centers
(U-Haul Neighborhood Dealer)

34 reviews

8868 Ridge Rd   North Royalton, OH 44133

(440) 582-2320

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(440) 582-2320

8868 Ridge Rd
North Royalton, OH 44133

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience all the way around, very smooth.

Darrell Boff 
Rating:
5.0

Customer did not leave a comment.

Jozetta Martinez 
Rating:
3.0

They went out of their way to get me rented and on my way. However, I rented from the corporate U-Haul in Royalton because corporate always does a better job ensuring cleanliness and maintenance but was informed by the corporate location the week of pickup that they were unable to find a 26 foot truck. Understand I reserved the truck over a month ago. A previous renter must have hauled bags or bulk horse food as those pellets were the only thing swept from the floor.

KENT EDWARDS 
Rating:
5.0

Customer did not leave a comment.

Kevin Brennan 
Rating:
5.0

Jeffrey was wonderful helping us out. Very professional.

Greg Koney 
Rating:
3.0

Customer did not leave a comment.

Maryann Horvath 
Rating:
5.0

Customer did not leave a comment.

patrick perez 
Rating:
5.0

Customer did not leave a comment.

Patric Prebel 
Rating:
3.0

The Uhaul app did not complete the return and lost connection. The key drop box was not secure. The woman on the 1-800 number told me to leave the keys in the box. Did not feel good about this.

Anne Klonowski 
Rating:
5.0

Customer did not leave a comment.

Charlene Luther 
Rating:
5.0

Customer did not leave a comment.

Joseph Kasmerski 
Rating:
3.0

Good parking, but not clear if I could park in back lot or just up front, no signage. The key return locked prematurely and I had to leave key in shared businesses mailbox.

Karen Harris 
Rating:
5.0

Customer did not leave a comment.

Mohammad Suradi 
Rating:
3.0

Staff could not get computer to work.

James Karasek 
Rating:
1.0

The owner was friendly but smelled like weed. He also entered the wrong starting fuel amount. This led to me being charged on the back end. He also didn’t notice the crack on the windshield until I pointed it out to him. In short, this location screwed me over. UHAUL did as well because I had a location I trusted selected for pick up and UHAUL changed the pick-up location at the last minute.

Matthew Kreider 
Rating:
5.0

Customer did not leave a comment.

Jermaine Henderson 
Rating:
3.0

Customer did not leave a comment.

JOHN RINGENBERG 
Rating:
2.0

The secured box where we were supposed to put the key in had the entire top missing so there was no where to put the key in. We had to call around and figure out where to take the key. After a day of moving, this is the last thing we wanted to deal with.

Nicholas Ivanovic 
Rating:
5.0

Very good customer service! Will definitely use this location again for my moving needs.

Zeljko Batkovic 
Rating:
5.0

Great experience!

Zeljko Batkovic 
Rating:
5.0

Very satisfied!

Zeljko Batkovic 
Rating:
5.0

Nothing

William Bletsch 
Rating:
1.0

First of all, the rate was changed from $29.95 to $39.95 and no discount applied as promised by a representative. I reserved a 15' truck at $29.95, but when I tried to pick it up, the representative suggested to try a bigger truck at the same rate, and I said yes. However, the bigger truck back door was locked and it took so long to get the correct working code. i almost waited for more than hour. The guy said that a discount would be applied dur to long wait. But when I get the email for the final bill... big disappointment. There's no discount, but $10 added for the bigger truck. I am not sure if the guy was completely misleading me or the company system got screwed up. Please resolve this error asap. Thanks, Ben

BENJAMIN CHOI 
Rating:
4.0

Customer did not leave a comment.

michael radun 
Rating:
5.0

Customer did not leave a comment.

John Stypa 
Rating:
3.0

Need instructions in advance if personnel are not present. Someone else had to tell me where to drop off the truck and paperwork.

Luis Teran 
Rating:
5.0

Customer did not leave a comment.

Farshad Niazi Shahraki 
Rating:
4.0

Customer did not leave a comment.

Greg Domzalski 
Rating:
2.0

Our contract for return was not completed at time of return - we left truck more fuel than pick up - our mileage (took picture upon return) did not correspond with email receipt. Had to involve Recovery to get charges returned- charged for 4 additional days. If you use this facility don’t leave until you have all your paperwork!

Gregory Meier 
Rating:
5.0

Customer did not leave a comment.

George Muha 
Rating:
3.0

Customer did not leave a comment.

MICHELLE FRISCO 
Rating:
4.0

No one was at the location even though I came during posted business hours. Had to call their number and the guy finally came to the drop-off location.

JAMES MAST 
Rating:
5.0

Give this location more trucks customer service was great

ricardo linton 
Rating:
5.0

Signage

thomas voloshen 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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