Customer Reviews for Cottrells Detailing Centers
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great experience all the way around, very smooth.

Rating:

3.0

They went out of their way to get me rented and on my way. However, I rented from the corporate U-Haul in Royalton because corporate always does a better job ensuring cleanliness and maintenance but was informed by the corporate location the week of pickup that they were unable to find a 26 foot truck. Understand I reserved the truck over a month ago. A previous renter must have hauled bags or bulk horse food as those pellets were the only thing swept from the floor.

Rating:

5.0

Jeffrey was wonderful helping us out. Very professional.

Rating:

3.0

The Uhaul app did not complete the return and lost connection. The key drop box was not secure. The woman on the 1-800 number told me to leave the keys in the box. Did not feel good about this.

Rating:

3.0

Good parking, but not clear if I could park in back lot or just up front, no signage. The key return locked prematurely and I had to leave key in shared businesses mailbox.

Rating:

3.0

Staff could not get computer to work.

Rating:

1.0

The owner was friendly but smelled like weed. He also entered the wrong starting fuel amount. This led to me being charged on the back end. He also didn’t notice the crack on the windshield until I pointed it out to him. In short, this location screwed me over. UHAUL did as well because I had a location I trusted selected for pick up and UHAUL changed the pick-up location at the last minute.

Rating:

2.0

The secured box where we were supposed to put the key in had the entire top missing so there was no where to put the key in. We had to call around and figure out where to take the key. After a day of moving, this is the last thing we wanted to deal with.

Rating:

5.0

Very good customer service! Will definitely use this location again for my moving needs.

Rating:

5.0

Great experience!

Rating:

5.0

Very satisfied!

Rating:

5.0

Nothing

Rating:

1.0

First of all, the rate was changed from $29.95 to $39.95 and no discount applied as promised by a representative. I reserved a 15' truck at $29.95, but when I tried to pick it up, the representative suggested to try a bigger truck at the same rate, and I said yes. However, the bigger truck back door was locked and it took so long to get the correct working code. i almost waited for more than hour. The guy said that a discount would be applied dur to long wait. But when I get the email for the final bill... big disappointment. There's no discount, but $10 added for the bigger truck. I am not sure if the guy was completely misleading me or the company system got screwed up. Please resolve this error asap. Thanks, Ben

Rating:

3.0

Need instructions in advance if personnel are not present. Someone else had to tell me where to drop off the truck and paperwork.

Rating:

2.0

Our contract for return was not completed at time of return - we left truck more fuel than pick up - our mileage (took picture upon return) did not correspond with email receipt. Had to involve Recovery to get charges returned- charged for 4 additional days. If you use this facility don’t leave until you have all your paperwork!

Rating:

4.0

No one was at the location even though I came during posted business hours. Had to call their number and the guy finally came to the drop-off location.

Rating:

5.0

Give this location more trucks customer service was great