Customer Reviews for Cottage Food Pantry
(U-Haul Neighborhood Dealer)

265 comentarios

8211 S Cottage Grove Ave   Chicago, IL 60619

(773) 734-2740

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(773) 734-2740

8211 S Cottage Grove Ave
Chicago, IL 60619

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

My experience with uhaul was Awesome but its confusing about the address.

BARBARA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Charlotte R. 
Clasificación:
2.0

This was not the neighborhood location I had reserved. Is it U-Hauls business practice to force the customer to accommodate by traveling to its preferred location instead of portering the truck to the agreed upon location? I was also told to inspect the truck and take a picture of any damage so that I could dispute it later - come on. What happened to a walk around with an agent? There is an equipment charge I don't understand, no equipment was provided. I always use U-Haul, next time I plan on trying a different company.

ambrose P. 
Clasificación:
1.0

My name is Arnett Otha Lewis IV and someone at a Chicago location utilized a U-Haul truck falsely under my name and phone number.

Arnett L. 
Clasificación:
4.0

The unit provided was old and needed major maintenance. At drop off location they told us the unit was only meant for local travel and not long distances, which made sense given the state of the unit. The side door didn't close correctly.

James Thomas W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

One of the marker lights was not working and the connection adapter was not good.

Barbara C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorothy B. 
Clasificación:
4.0

Trying to figure out where my deposit money at

Brandi R. 
Clasificación:
2.0

El cliente no dejó un comentario.

WalterR D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Byron F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice W. 
Clasificación:
5.0

The truck I rented was both clean and in good working condition. However I was more impressed with the level of customer service from the ladies at this location. The were both knowledgeable and personable.

EARBERT F. 
Clasificación:
2.0

I was first sent to an abandoned building and only when people from the community pointed out that the Uhaul is being run from the building across the street did I know where to go. I was then taken to the back of the store and the transaction was completed there.

Gina Lamar E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINDA H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Monte T. 
Clasificación:
1.0

FIRST THING THE 10' truck was not available and when it was the back sliding door was broken. Next they gave me another truck which was a 20' feet. The Vechile had Large dents on the bottom left and right side. And last but not least, I drove the Vechile on the expressway not knowing later on when I got to my destination, the right rear tire had cuts all around it putting my life in Jeopardy while driving. So this company does not inspect there Vechiles before or after service. This is the Worst experience for me I was terrified on my way back not knowing if I would make it back . I will never go there again.

Marvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE L. 
Clasificación:
4.0

I needed pads and furniture covers/blankets. I was informed none were available.

Joseph P. 
Clasificación:
2.0

This place did not have the vehicle I rented clean it was smelly and dirty. I had to buy cleaners and disinfectant to clean a vehicle that should be cleaned and ready for it customers. I will never use this location EVER again.

Vernon O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

Only thing I was back way before my time But checking the truck in took me over my time that's upsetting. Then I put the gas back an because I had to drive from the gas station it also made the b low the gas return that is very upsetting to me too

Eunice R. 
Clasificación:
3.0

Too many hidden fees

Jaylen T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kearita L. 
Clasificación:
5.0

Very nice & helpful

tiffany F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS J. 
Clasificación:
1.0

The location's address is not as listed on the site. The young man working when I dropped the truck off was unprofessional and offensive.

Braunz W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keondra M. 
Clasificación:
1.0

Did not check the truck in. Address is listed incorrectly

Mona K. 
Clasificación:
5.0

Great service no issues

Duncan G. 
Clasificación:
1.0

Extremely filthy cabin and cargo of the truck. Never again!

Syed Raza A. 
Clasificación:
5.0

Got me prepared very quick.

Bobby C. 
Clasificación:
4.0

The rep cleaned the back of truck for me. We did a walk around.

LA MEATRICE S. 
Clasificación:
1.0

The address listed for the UHaul service provider is incorrect. I arrived at the pick up location advertised on the website and the property was vacant. Upon calling, I was redirected to a store across the street. Upon entry of the store I was met with someone who walked me into one of the aisles within the store and began to collect and verify my information. I felt this was an inappropriate way to conduct business. Because I really needed the vehicle, I continued on with process. After receiving the keys, I walked out to the vehicle and recorded a video of the exterior of the truck. Once I got into the vehicle, I was really disappointed at how dirty the truck was. Although it was clear of debris, the vehicle needed a thorough cleaning / sanitization. With the spread of all the different diseases and illness, cleanliness should be a top priority. Needless to say unless some changes are made with this facility, I will probably never use them again.

Lolita P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eurinia S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ashley H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rashaunda C. 
Clasificación:
4.0

El cliente no dejó un comentario.

YRHONDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA S. 
Clasificación:
3.0

The guy lied about the fuel I put in the truck; I put it above 1/4 and he said it was 1/8 and when Uhaul checked the next rental after me it 1/4; so I assume he does this on a regular and pocket the money

Brian R. 
Clasificación:
1.0

The location was my absolute worst experience the truck was very damage and felt unstable driving and the dealer was very underhanded and rude. I will never go to this location again. She also overcharged my account when there was a note stating not to.

Tiffany S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARKEISHA L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Judith B. 
Clasificación:
1.0

Charged my card overage

Toni S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Javell H. 
Clasificación:
5.0

Fix the address it's not 8212 cottage grove a different address 8226 cottage grove

JACQUELINE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

LaToya G. 
Clasificación:
2.0

5he back of the truck was dirty. The windshield had bird crip on it. The truck mad railing noise.

Frederick F. 
Clasificación:
1.0

HORRIBLE LOCATION AND CUSTOMER SERVICE

Carmen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRIUS H. 
Clasificación:
2.0

You need better quality equipment, with a much simpler return after hours

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita O. 
Clasificación:
3.0

El cliente no dejó un comentario.

treshawn O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Iana S. 
Clasificación:
5.0

The owners at the store were very very sweet and helpful. On the other hand, uhaul needs to be more organized.. uhaul called me in the morning saying they changed my reservation location for some reason, so we went to the changed location, we got there, there was no one there or not even a good number to contact. Luckily, the owners at the Cottage Grove location had called me asking me about my reservation and why I didn't make it, well I told them what had happened and that they called me saying they changed my reservation location and they told me they would hold a truck for me if I wanted to go back, bc they were just as confused as to why uhaul changed my location in the first place, so we had to drive all the way back to the original location. Thank goodness they helped me out and were very sweet but like I said, uhaul needs to be more organized. I stayed on the phone for 30 min on customer service to not even be answered.

GERARDO J. 
Clasificación:
3.0

What could be improved about the location is that they have a bigger sign that let's customers know where they are at. Also, they need to update their system with the correct location address since they have moved from the address that they have in the system.

SONDRA B. 
Clasificación:
2.0

The site address is across the street from actual address. A lot has U-Haul trucks and the actual office is down the street with no signage.

Darryl M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DEREK J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnnie T. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTA R. 
Clasificación:
5.0

Truck drove shacky. Did not like the manual locks & window. & the seat would not adjust. Other than that ok.

Frederick F. 
Clasificación:
4.0

Amira was very helpful.

Rohnda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Candice W. 
Clasificación:
1.0

I ordered two dollys, and blankets several days before only to be told on the moving day that they didn't have any of that. That was unprofessional. I didn't have time to try and get another truck. Also I was charged for gas even though I returned the truck with the exact same amount it was given to me. The address online is NOT the correct address. I will be posting online about that location with hopes of raising enough awareness to close it down.

Kevin S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
4.0

Conveniente

Sharlet J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jalisa S. 
Clasificación:
1.0

Over charged

James B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASMINE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARAIL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marshalle J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marilyn W. 
Clasificación:
3.0

You guys need dollies, to make the move easier.

AUDREY H. 
Clasificación:
5.0

Great

DERRICK W. 
Clasificación:
4.0

Your return policy on line is terrible for the second time in a week I was charged overnight rate because the online system keeps kicking you off a ND customer service won't answer the phone

milton H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elaine K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Trakeina W. 
Clasificación:
2.0

By not having cars blocking the trucks so customers can get them out the lot.

SAMUEL R. 
Clasificación:
2.0

Pick up was pretty easy and one staff member was quite helpful. However, the return process was horrible. No one was around to help, the lot where the trailer was supposed to be dropped off was full of snow. It was not plowed what so ever. Our car got stuck and the trailer that needed to be returned. Drop off took over an hour after trying to get unstuck. Unacceptable. When I mentioned it to the store owner that the lot needs to be plowed, she yelled that it's not their lot. Very poor customer service.

Brittney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles K. 
Clasificación:
5.0

Nice woman helped me tremendously with savings

JERALD ALVERTICE W. 
Clasificación:
2.0

El cliente no dejó un comentario.

DOMINIQUE L. 
Clasificación:
4.0

El cliente no dejó un comentario.

GRACE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tyrone H. 
Clasificación:
1.0

There was no customer service. I had to unhitch my truck from the trailer. Suppose l couldn't do it.

Tarrina D. 
Clasificación:
5.0

Great service!

ANTHONY E. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEGEL C. 
No se han enviado comentarios para esta ubicación.

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