Customer Reviews for Corrpac Packaging & Fulfillment Hunter Distributing
(U-Haul Neighborhood Dealer)

401 reviews

2501 21st Ave SW   Olympia, WA 98512
(Adjacent to Mottman Industrial Park)

(360) 339-8417

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5 pm
  • Tuesday - Wednesday:
    8 am - 1 pm / 2 pm - 5 pm
  • Thursday:
    9 am - 1 pm / 2 pm - 5 pm
  • Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(360) 339-8417

2501 21st Ave SW
Olympia, WA 98512
(Adjacent to Mottman Industrial Park)

Services at this Location:

Location Hours

  • Monday:
    9 am - 1 pm / 2 pm - 5 pm
  • Tuesday - Wednesday:
    8 am - 1 pm / 2 pm - 5 pm
  • Thursday:
    9 am - 1 pm / 2 pm - 5 pm
  • Friday:
    8 am - 1 pm / 2 pm - 5 pm
  • Saturday - Sunday:
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The place could use more signage to direct where to drive and park u-haul trucks and trailers. It was hard to determine where the office was.

TARA D. 
Rating:
1.0

Went to return the truck at this location and was told I could do the 24/7 drop off, when I got there, there was no drop box for key return. It was extremely late, left the vehicle, and had to return the key the next day which was very inconvenient.

ZACHERY H. 
Rating:
5.0

Customer did not leave a comment.

PHILIP D. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL P. 
Rating:
5.0

love this staff!!!!

MAXIMILIAN C. 
Rating:
5.0

Customer did not leave a comment.

Bart R. 
Rating:
5.0

Customer did not leave a comment.

JANE M. 
Rating:
1.0

Truck had electrical issues and broke down 200 miles in. When tow truck driver came and mentioned the driveline bolts was not tighten properly. I have pictures from the tow driver showing how loose they were.They were nearly out which would have caused a major accident. Wil be filing a complaint!

William M. 
Rating:
1.0

I was transferred to this location through the help desk as the location I chose was out of my size trucks. (Out of the way and no compensated for miles. This was addressed to the online help to add.) However, my online changes didn't carry over. The office was closed due to staff having covid and I was not notified. My equipment was not in my truck nor was the keys. After jumping through hoops we got ahold of someone to bring us a dolly and the keys. Look inside and it was dirty with someone else's necklace. Nice. But you don't have comment boxes for that at pick up. So covid staff didn't clean the potentially contaminated truck. As I was getting gas, I looked in the other passages door to find a few used masks, trash and other garbage. I get to my place of moving ( 1.5 hours late due to the issues) and wouldn't you know, there's no ramp. Why pay for a dolly with no ramp? Why not insure your guest know it doesn't have a ramp? My goodness. Poor business detail.

Taylor W. 
Rating:
5.0

Super easy drop-off.

William P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE F. 
Rating:
3.0

Good to go!

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Customer did not leave a comment.

Calvin F. 
Rating:
2.0

Turned in truck told would get email receipt charges not explained. I was 1 hour and 40 minutes which they were informed by telephone. I was charged a 40 dollar late fee plus the insurance charge. Very poor

David S. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

RANDALL T. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Danny R. 
Rating:
5.0

Kattie was a super helpful agent should be more like her.

ROBERT S. 
Rating:
2.0

Self checkout program is clumsy and not intuitive. It took an hour and a half to just get it to work. No one told us what to expect, or what to do. The U-tube video does not explain the process in detail, showing the steps on the app. The verification process is intrusive. Not using the self check again. It needs fixing. Customer service did their best. Great people. Fix your process and your program. Thank you

Megan M. 
Rating:
5.0

Customer did not leave a comment.

HUGH C. 
Rating:
5.0

Great service. Mandrell was very helpful. He explained things well and was very efficient.

James Z. 
Rating:
5.0

They went above and beyond my needs. The girl at the front desk was amazing. Moving is stressful. She helped reduce some of it! Thank you guys for making that part super easy

RODNEY S. 
Rating:
1.0

Charged me for extra miles and an extra day without telling me. When i rented the truck i was told returning it at 1:00pm was fine. I rented it at 9 am. I only had truck 28 hours. Also i needed to return to olympia to avoid paying extra to return to shelton. The extra miles to get to olympia cost me more.

RICHELLE MARIE M. 
Rating:
4.0

Customer did not leave a comment.

CURTIS JAMES R. 
Rating:
2.0

Reservations are not guaranteed and if your on a time schedule you're kinda left hopping for the best with one day to make other arrangements.

DOUGLAS EUGENE A. 
Rating:
5.0

Great team thank you all

MOA'YYAD B. 
Rating:
5.0

It would be better if the front of the trailer had wind drag reduction fin. Cost me 7 miles per gallon to tow this little trailer.

DANIEL W. 
Rating:
5.0

There is nothing that needs to improve. My experience was absolutely great. Staff are amazing, very kind and helpful.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

JEFFERSON M. 
Rating:
4.0

Pickup seemed a little rushed. I would have liked to had a little more time to examine the truck and ask questions---like where to find the oil stick.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Therese K. 
Rating:
4.0

You really need to work on your website reservation system. It's impossible to find locations with the actual equipment on hand. Just a nightmare.

J C. 
Rating:
5.0

Customer did not leave a comment.

KATELYN A. 
Rating:
5.0

We had to pick up the trailer in Caldwell (30 minutes away) rather than in Boise (3 minutes away) because the trailer had been dropped off by the previous customer at the wrong location. Fortunately, this did not cause any major setback but it would have been nice to pick up the trailer in the planned location.

REBECCA KRISTINE H. 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
4.0

The truck had a few scrapes and such, but really in good shape otherwise. We did have to go to another location to pick up the furniture cloths, and they had NOT been cleaned since the last use. In COVID times especially, sanitizing those would really show customer service to be appreciated.

WILLIAM F. 
Rating:
5.0

A little more detailed instructions on use of the car dolly would be nice.

SCOTT K. 
Rating:
5.0

Have a bigger u- haul sign , I almost didn't see store

Larry M. 
Rating:
5.0

I want to share that I was supposed to drop the truck off in Shelton WA off of HWY 3, but the person was so rude and nasty Uhaul actually had to change my location. I was also charged extra miles to go to another location. This place was helpful, I am not sure you will read this but HWY 3 location that lady is so rude and nasty I was treated horribly.

Marney G. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
5.0

Ladies running the place were super nice and efficient.

SHANNON S. 
Rating:
5.0

I didn't even know this place was here.. The customer service I received was perfect, everyone was kind and the service was quick. 10/10 would recommend.

REBECCA JEAN H. 
Rating:
3.0

First time EVER!!! Booked the trailer with customer service and was told the facility opened at 5:00 am. I roll in at 7:00am and I'm sent away because they don't have UHAUL staff until 8:00am. Come back, only trailer on the lot. Never seen that before. Hook up the trailer (1st Class customer service at this location) test the lights and no turn signals or break lights on the right side. Customer service rep tried new wiring harness, failed. I had no choice but to take the trailer (only one on the lot) and off I go. NEVER EVER happened before with UHaul. Always the best equipment, always. Then the kicker. I drop off the equipment at a neighborhood UHaul and the staff cracked the door and told me to park the trailer next to another trailer. To interaction, no assistance, no unhook, NOTHING!!! WEIRD RIGHT! Never before have I had to park, unhook and inspect a rental with UHaul before. It had to be solar flairs or let's just use the BS reason “COVID”. I'm a loyal UHaul client. Just VENTING. They asked for my opinion and sent me a survey. Be careful what you ask for.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

HANNAH J. 
Rating:
4.0

Customer did not leave a comment.

Ryan J. 
Rating:
3.0

Customer did not leave a comment.

ALBERT M. 
Rating:
4.0

Personnel were very nice. Process was quick and easy as I had reserved online. My only complaint is the truck fuel gauge was on 1/4 and paperwork reflected that. I refilled tank to just above the 1/4 line but was apparently charged for additional gas because I received a notice of additional charge on my card.

SHARON ANN B. 
Rating:
5.0

Customer did not leave a comment.

Hope S. 
Rating:
5.0

Customer did not leave a comment.

steve B. 
Rating:
5.0

Everyone I talked to on the phone and at the desk were very friendly thank you for your service everything worked out great

CHARLES E W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
1.0

The online system is not working properly. When I brought the truck back, the online system told me the odometer reading was lower than when I took the truck. I ended up calling and talking with a representative. She assured me that she was able to fix the problem. I sent her photos of the odometer setting and the gas gauge, which was on FULL. However, when I checked my bank statement the next day, I had been charged over $500, in addition to the original almost $50, for a one-day rental. I downloaded my ending contract. Not only was a charged to fill an already-full gas tank, but the odometer reading showed over 300 extra miles! When I called, I was told I would not be charged for the gas (although they might still charge the fee for filling the tank), but I would still be charged for 300 miles I DID NOT drive! Now, I'm told that this will be "referred back to the local manager". Good customer service should have started with refunding the extra money immediately, since the issue is with their faulty system.

Laurie O. 
Rating:
4.0

Customer did not leave a comment.

Suzanne B. 
Rating:
4.0

Customer did not leave a comment.

COREY WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
3.0

Customer did not leave a comment.

RALPH G. 
Rating:
5.0

Great service from Mandrell !

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

ANDREY G. 
Rating:
2.0

It was not well lit and without the one other UHaul parked there, there's no way I would have known I was in the right spot. There was a sign but since the gate was locked I wouldn't have known that I could park the truck outside the gate. The website return was clunky and prompted me to pay additional fees even though no one told me there would be more fees charged. Overall experience with UHaul was mediocre. Truck was safe, drove well, and fueled up, which was a positive.

Nicole H. 
Rating:
3.0

Customer did not leave a comment.

JASON G. 
Rating:
2.0

Location of truck pick up kept changing. And the size truck I needed would only be available if I changed my one way truck to a round trip.

MICHAEL P. 
Rating:
3.0

Customer did not leave a comment.

Dawn L. 
Rating:
4.0

Nothing service and equipment was excellent

DANIELDAVID E. 
Rating:
5.0

Customer did not leave a comment.

Jay L. 
Rating:
5.0

Customer did not leave a comment.

MELISSA R. 
Rating:
1.0

Comments above cover this question.

sarah M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA LEE S. 
Rating:
5.0

This location was fantastic and the U-haul distributor there deserves a raise! Extremely polite, friendly, and did everything despite the rain. :)

MARK F. 
Rating:
5.0

(1) Charged for insurance that I did not need (or want). (2) Unable to "return" vehicle using smartphone - I do not have an account - though the customer service representative contacted by phone was very kind and was able to check it in for us.

ARTHUR NEAL W. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
1.0

Terrible experience. If I ever need a UHaul again I'll make sure it's a corporate store and not an affiliate. First off the keys were not available at time of pick up and the business was closed for the holiday. Combination lock boxes were available but were unlocked and had no keys inside. The vehicle was left unlocked and no keys inside it. After calling UHaul directly and finding out another vehicle was possibly available, though uncertain, I checked the return box and found the keys were in the return box. We were able to salvage the day by retrieving the keys from the locked return box with a bent piece of wire found on the ground. Once in the vehicle I found it was nearly empty on fuel and there were dried bits of food in the cup holders. After returning the vehicle later I realized I had forgotten my gate opener. I called the business the next day and asked them to check, the clerk stated he checked and did not find it. I then went to the business, found the truck was unlocked and the opener was in plain sight as you opened the door. All around a very poor experience. Again use a corporate store for your rental.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

WESLEY TRAVIS W. 
Rating:
5.0

Great service and staff was awesome

Rodney B. 
Rating:
5.0

Everything was great. Staff was friendly and helpful. Super experience.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT CARR G. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

Royce S. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIAN C. 
Rating:
2.0

Covid chk out was long.... They overcharged for fuel I did not use...

gary M. 
Rating:
4.0

Staff a little more computer savvy. Maybe coffee while we wait for units. More smiles and less mask,lol.

CHRISTOPHER C. 
Rating:
1.0

They rented out a vehicle to someone else and my name phone number and email are on the order!

Donna S. 
Rating:
3.0

Customer did not leave a comment.

JAMES EDWIN CLEL S. 
Rating:
5.0

The staff was nice and very helpful. The experience was very informative and easy. Great place!

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Sheri O. 
Rating:
3.0

Customer did not leave a comment.

Catherine G. 
Rating:
3.0

I had no idea that I was checking in online and the and the drop off process was very confusing. The video instruction was different then what the app said to do.

KALI MAE B. 
Rating:
5.0

Associate Max and Marley were very Patient and helpful . I had to change the rental to a different truck and Max was helpful and re did the entire reservation work for me. Thank you

SHWETHASHREE T. 
Rating:
5.0

Gentleman at pick up was accommodating, quick and friendly. I had a frustrating time on my call to change the drop off date and he completely made up for it. Highly recommend.

ANNA ROCHELLE K. 
Rating:
1.0

didnt help with anything had to move and unhook the trailer myself, no authority to do anything to help the customers. instead of the company fixing their own problems they put it on the customer to take care of........ NOT JUST THIS PLACE ALL OF UHAUL

JEFFREY MICHAEL W. 
Rating:
5.0

Directions to get there were a little confusing other than that great service

Keith D. 
Rating:
5.0

Customer did not leave a comment.

Takahide A. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
1.0

I rented a trailer. The drop of spot we were assigned was a truck drop off location that was a locked gate at the end of a descend road. When we arrived to drop off the trailer there was what looked like a drug deal going on. I spent 45 minutes on the phone being sent to different people to figure out what to do. So no drop off was not a good experience.

James N. 
Rating:
3.0

Only issue I had was returning the trailer backto the same location. I had purchased a tractor in Tacome and lived 1 1/2 to 2 hours away.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Max C. 
No reviews have been submitted for this location.

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