Customer Reviews for Corral Liquors
(U-Haul Neighborhood Dealer)

Rating:

4.0

Help seemed a little grumpy, but they're doing U-Haul at a liquor store... Seems like an unusual complementing business.

Rating:

3.0

Was able to pick up my trailer just fine, but they did not have the furniture dollies that I had on my order. They didn't charge me for them, so that was good. They tried locating another store with dollies, but ended up just telling me that I'll need to drive around to find some. I ended up calling around and finding some myself, but I feel like I shouldn't have been able to add the dollies to my order if they never have them.

Rating:

3.0

They did help remove everything and were extremely nice.

Rating:

3.0

May 23, 2023 First off my biggest complaint is that I called the UHaul Dealer in Bethalto, IL stating that I wanted to rent the trailer with the motorcycle chock. I was very clear about this. The employee at the Bethalto UHaul Dealership said they did not have this type of trailer at their location, but the Wood River location did have one. I said fine. The Bethalto UHaul Dealership took my information and set up the rental. When I arrived at the Wood River location, the only trailer there WAS NOT ONE WITH THE MOTORCYCLE CHOCK. As I was on a restricted timeframe, I had to take this trailer and make due. I was very unhappy. I think I should get a credit to my card for the wrong unit being rented to me when I was told the unit I wanted was available. Also, the right blinker and the right brake light did not work on the trailer. I was not our connector as we checked this out. So, the trailer I rented was (1) the wrong type I requested, and I was told it was the right one and (2) the equipment was defective. The person at the Wood River location was nice and knew her job. I have no complaint with her. DGP

Rating:

1.0

No one there to help you hook up or help unhook. If you are not good health or older no one to help you.

Rating:

1.0

Its a liquor store thats more focused on selling alcohol than renting trucks. I reserved a truck online, and then got to the store next day to have to wait 3o minutes to get a truck. The clerk had no clue what he was doing. I offered my confirmation number and he didn't want it. So he had to call his boss who was not at the store. He laid his cell phone on the counter while his boss booked another reservation. The boss on the phone gave me some brief details and then the clerk gave me the keys. When I returned two hours later, the clerk took the keys and sent me on my way. He didn't check the mileage or the condition of the truck. Then I get an additional charge the next day with no explanation. Terrible location and even worse customer service!

Rating:

2.0

Sketchy staff. Location very dirty and uninviting

Rating:

2.0

Waited forever to get equipment. Took them forever to talk to the guy on the phone to figure things out and we had already reserved the dolly on my phone with my cardlong before. I was also supposed to get a refund for the rest of my money they said it would show up on my card but it still has yet to show up on my card. I would have went to a different location but i scheduled pick up for as late as i could and the other locations were closed. Most locations around here are pretty decent but this place was one of the worst authorized uhaul rental places i have been. Will definently look elsewhere next time.

Rating:

3.0

finished move aday early. only had truck Friday night to Saturday. again 24/7 AP apparently has to be done in daytime pictures had to keep taken over an over was raining an a true hassle.

Rating:

5.0

Quick and easy

Rating:

5.0

Quit trying to screw every customer that uses your service I understand that you are able to get over on those that don’t pay close attention

Rating:

3.0

This was not the original drop-off location. I was texted a new location while I was en-route to my destination. This one was further away by a bit and was the second of three changes in my reservation. The third change was that I had reserved a 4x8 trailer and was later told it was not available so I had to go to a 6x12 which I did not need and caused me to use more gas and make my vehicle work harder. If I was able to reserve the 4x8, I should have received that size.

Rating:

2.0

Worker didn't know what was going on.

Rating:

3.0

try better not to charge the customer for more days then what they ask for. i told you i would need it for about 4 hours and you charge me for 2 days so i was not able to get my money back for what you did. if you trying to boost your rating don't charge more then what they ask for.

Rating:

3.0

I picked up the truck and I noticed the drives side door was difficult to open, and very hard to fully close. Also the three dozen furniture pads/blankets that I ordered were not with the truck. I called the customer service # and told them about the missing blankets. I had to go to a uhaul facility about 20 minutes away to pick up the blankets that should have been in the truck. Before we started our move I fully opened up the door, and inspected the door/door frame. I found the attached bolts that secure the door hinges had backed out approximately 1/4 inch. I tightend up all the loose bolts, and the door closed/opened as it should. This should have be brought to the attention of uhaul maintenance personnel by the uhaul personnel repositioning and inspecting vehicles upon return. This was very obvious that something was wrong with the door. It took less that 5 minutes to tighten up the door hinge fasteners. Other than that the truck ran great.

Rating:

1.0

I dont feel my. Charges was correct.

Rating:

5.0

No air conditioning

Rating:

2.0

It was ok, until I got a text from Uhaul saying I had not returned my rental truck, 17 hours AFTER I returned it to the same location I rented it from. Late that evening I got my receipt, so I guess they finally did the paperwork.

Rating:

4.0

Nothing , it was fine

Rating:

4.0

The personnel tried to help…. But she was the only person at the location. I ended up doing an online checkout

Rating:

2.0

The the man that we rented or truck from in Wood River was standing outside getting high what's not organized at all and very rude

Rating:

1.0

Had to hook up myself, no help. Seemed like I was a bother rather than a customer

Rating:

2.0

The floor of the trailer was greasy and dirty which left black, greasy dirt on the bottom of everything that was sitting on the floor. I don't think it's a good idea to run a U-Haul operation out of a liqueur store. The staff performed well but you have some people in line to rent trucks and trailers and others to buy a six-pack and a pack of smokes.

Rating:

5.0

The service here was amazing

Rating:

5.0

Great customer service

Rating:

4.0

Other U-Haul location said they should have offered free mileage to us, for a cushion if we had to drive 10 or 15 miles extra for road construction. Instead we were penalized at return

Rating:

5.0

Very convenient and lighting was good

Rating:

5.0

Gentlemen was very nice and professional. Helpful when hooking up trailer. We needed at spur of moment and they were able to accommodate. All the others we called we were given a voice mail or were closed.

Rating:

3.0

I received no help putting on or taking off the trailer. The employees didn’t seem to know anything about the process of renting equipment. I wanted to use a smaller location to rent from to help out a small business but that backfired. I’ve rented equipment multiple times over the years and have never been this dissatisfied with uhaul. Theres no reason for me to have to hook up or take off the trailer. I will think twice before I use uhaul again. I just want to say I don’t generally reply back for surveys but iam really unhappy with the service I received.

Rating:

3.0

Not a dedicated haul facility, could not get supplies.

Rating:

4.0

I didn't have much interaction here, as it was as simple as dropping off the keys. The staff here was friendly, and the parking lot was easy to navigate for drop off. I was very happy to find a drop off location that was very easy.

Rating:

5.0

Most helpful and knowledgeable about the equipment and easy to access.I will rent from Corral again.

Rating:

1.0

Staff not familiar with equipment or process. Even though we had submitted all information electronically, it still took 40 minutes to rent the cargo trailer as staff had to ring up liquor sales. Also staff didn’t know how to hookup the trailer so we had to look the directions up ourselves online.

Rating:

5.0

Didn't notice that the passenger side windshield wiper was bent, and the appliance dolly didn't have bearings or rollers on the left side. (You couldn't see this upon visual inspection, but after it cut into the carpet on the stairs, it was pretty easy to see.) The truck was great, and the vehicle hauling trailer was also great. Thank you.

Rating:

2.0

My problem wasn't the service. I was told mileage was a factor in the cost and if I didn't go over the estimated mileage and additional things. That it may not cost the entire 199.00 , that the price was estimated. I never received an Invoice to see exact miles expected versus the actual miles. I am concerned that hiding that crucial piece of information is very important to all consumers that doesn't want to be cheated. I am not saying the service was a problem just the giving the truck back the dealer mention that I bright it to the wrong place because the be system was a problem which made me late to work.

Rating:

4.0

Only complaint is that if someone wants to rent don’t believe your company should tell the customer that there equipment is unable to do the job that they need to rent your equipment

Rating:

5.0

Change nothing, everything was perfect. It was easy to use the website and figure out if my set up would work. I will use U Hall in the future. The pick up and drop off locations were fast. Thank you.

Rating:

5.0

Experience went well. Folks friendly and helpful.

Rating:

2.0

The workers can be knowledgeable, so they don’t have to call someone else to talk them through it over the phone.

Rating:

4.0

Check engine light came on after about 20 miles which seemed to make the truck use more fuel, after I returned it I wasn't refunded for the extra fuel the truck consumed went a total of 65miles and it used about a half tank

Rating:

5.0

We did not expect to return a U-Haul to a liquor store. But the woman at the counter was pleasant and helpful.

Rating:

1.0

After paying over $700 the maintenance on the truck was not keep up and do to this my 10 hour drive turned into 21 hours because I had to keep pulling over to put air in the trucks tires! I even called the 800 customer service number n nothing was offered back to me for me or my daughter’s inconvenience! I am very up set! I would like a phone call at 504-762-1132

Rating:

5.0

The assistance was professional and courteous.