When I booked my truck, I asked for a one ton Cube Van. When I arrived at 545 am, I was surprised to find a 3/4 ton van. Not the truck I ordered. This turned a one trip, 90 minute transfer into an 8.5 hour, 3 trip ordeal. This should not reflect on Corona Foods, as I booked the truck through your 800 service.Iam W.
Customer Reviews for Corona Foods
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
No improvements are required the service was excellent and quick.Thomas B.
Better online check in procedure.Marlon B.
I appreciated the digital pick up process; my only recommendation would be to always have the tank be left at full because it's difficult to gauge how much to put in. Otherwise, great system. ¡Gracias!Kirsten S.
El cliente no dejó un comentario.Roberto A.
Everything about the move went wonderfully- including picking up and drop-off of the UHaul truck. The truck was clean and ran well and both the pick-James M.
Front tire was low otherwise everything was okayAndrew D.
Problems with system resolved by initiative and I appreciate a sense of customer's urgency. Lady was excellent providing solutions and everything worked out as it was expected from a transaction with U-Haul track record and service expectation. Van was in great shape, modern, useful, clean. Will for sure recommend and come back. Gracias.rick B.
El cliente no dejó un comentario.DEBORAH S.
El cliente no dejó un comentario.edna M.
Thank you so much! We will be needing your services again very shortly! :)Leslie M.
Website states that you can pick up vehicle at 8:30 but there is no lock box and the location does not open until 9 am Vehicle was dirty when picked up - gum / sticky floor in the drivers cab, leaves and dirt in the back of the van. Not being cleaned between client use in the middle of a health pandemic is not acceptable When calling U Haul they don't seem to care and passed the blame onto the store where pick up was When talking to the store clerk he dis me and served another client When we returned the vehicle there was no box to place the keys. The van advertises 24/7 but that is false. We checked out online. One question asked during the check out process Was is the van clean - we answered no as it was dirty when we received it We were them charged a 25.00 clean charge Calling u Haul to dispute the charges we were told that a manager would contact me within 72 hours - terrible service! I did make an initial complaint when we received the vehicle and the manager did give me a 20.00 refund for the dirty vehicle I find it rather disgusting that he didn't even provide the cleaning fee amount and his response to me was that he didn't have to give any type of refund. The vehicle service engine light was solid during the entire time. The customer service agent we spoke to in the am was very rude and unhelpful The agent we spoke to in the evening She at least has empathy. The only positive thing I can say about the process of renting a vehicle with U Haul was driving away in my own vehicle . I wait to see if they call within the 72 hoursScott O.
El cliente no dejó un comentario.CLIVE W.
El cliente no dejó un comentario.Tom L.
El cliente no dejó un comentario.WAYNE H.
Happy with everything except that I booked a 10' truck, got downgraded to a cargo van and was told to call if I needed a truck instead. Called and they had sold the truck they had for me already. Due to this it took two trips instead of one, cost me more mileage as well as valuable hours of my precious life. Other than this I had no issues and was happy with the service. I would recommend to a coworker. Corona Foods is amazing thoughcole D.
El cliente no dejó un comentario.HANNA K.
Very happy about how quick and easy the process was.dave B.
El cliente no dejó un comentario.Sean L.
This rental experience was much more positive than our last one with you.Andrew R.
Customer service and operators were great!Paul V.
The truck was in excellent condition, clean and ready to go on time. Couldnt ask for better service either. No improvement needed.Richard A.
Great service and no wait to pick up or drop off cargo van. I'd definitely recommend this location to anyone on the westshore needing the use of a cargo van. Cargo van was big enough to move 1 small apartment's furnishing etc in 2 quick trips. ??Madeleine M.
Ensure staff familiar with rental process are on-site at time of pre-arranged pick-up time, especially in the evening.Ken M.
El cliente no dejó un comentario.melissa J.
Great service! Easy, quick, and such nice people! ¡Gracias!Yvonne R.
El cliente no dejó un comentario.Nancy L.
I booked the van on my phone - pick up and drop off went quickly and the people at Corona Foods were courteous and friendly.Leslie C.
El cliente no dejó un comentario.Eva H.
El cliente no dejó un comentario.Matthew H.
El cliente no dejó un comentario.Jean-Paul G.
Customer service 5 starsDayne P.
The owner is very nice. :)beth H.
The moving blankets I requested when placing the order we're not available for pick up. I was told by the store clerk that I could drive across town to pick up the moving blankets; this would have added atleast 10km to my use of the vehicle.Joseph W.
El cliente no dejó un comentario.Nigel H.
I rented the van twice from this location and both times, the representatives were extremely friendly and efficient.beverly H.
I was charged a cdw charge of $15 which I am still waiting on an explanation.Rob M.
They were incredibly helpful and gave me directionsjohnston R.
Super convenient and great service. Thank you!Anne-Marie M.
At pick-up time the clerk at the location could not logon to the U-Haul site. The van was not cleaned inside, I had to clean it before I could use it. At drop-off time the clerk at the location could not logon to the U-Haul site.john E.
El cliente no dejó un comentario.Shelley J.
El cliente no dejó un comentario.Patrick L.
Hard to say. These people have just one truck to rent out. It was just luck that I could get it because it was returned anoour early by the previous customer.Jochen M.
location was convenient; liked how the gas level was full to make it easier upon return. unfortunate that the van smelled like a farm...denise Y.
El cliente no dejó un comentario.Leighton M.
Vehicle was ready and waiting, good service by friendly vendor at site.steve A.
The system was complicated when checking-in and making payment, but otherwise nothing to improve. Great truck and all good. Thanks.Graham W.
very nice folks, van was prestine. Will go there again if needed.Pat C.
El cliente no dejó un comentario.Beth P.
Very nice peopleJericho S.
Problems arose when the operating system for rentals didn't work properly. As a result, I believe I was overcharged. Now I will be disputing the charges, which is a shame really, since this kind of runaround means I may go elsewhere when renting next time.PHILIP S.