Customer Reviews for Cornerstone
(U-Haul Neighborhood Dealer)

275 reviews

1627 W Henderson St   Cleburne, TX 76033

(817) 506-7226

Location Hours

  • Mon-Sat: 8:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 506-7226

1627 W Henderson St
Cleburne, TX 76033

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Zenda C. 
Rating:
5.0

The ladies were very nice and helpful the day I stopped to ask to the day I picked up the trailer.

Aimee S. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

Excellent customer service

Brenda F. 
Rating:
5.0

Customer did not leave a comment.

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

Millynn T. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

The employees were very helpful and kind. Very good experience.

Kenneth S. 
Rating:
5.0

Well I'm a dealer, I think we should be able to get a discount on rentals we do alot of rentals at 22305 location. Thank you.

misty M. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN ANTHONY S. 
Rating:
5.0

Watch out for that step down the first time!.

Bruce C. 
Rating:
5.0

This location is the best!

Marc W. 
Rating:
5.0

Customer did not leave a comment.

Zachary W. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
1.0

The customer service is terrible. When I checked out the cargo trailer I informed them the time I was returning the trailer and they informed were to leave it after hours. The next day I get a call they charged an extra day because I did not return the trailer on time. I informed the individual when I returned it like I discuss the previous day and for them to walk outside next to the office and you will see the trailer. Sure enough it was sitting right where they told me to return it. The individual said they would cancel the charge. It has been two days and they have not canceled the charge. If they had good customer service they should of called me prior to charging me and we would not be having this problem. Money over customer service.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS O. 
Rating:
5.0

Customer did not leave a comment.

RICK A. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth O. 
Rating:
5.0

Professionalism was greatly appreciated.

ROBERT H. 
Rating:
5.0

Excellent location to rent a U-Haul and moving supplies. Very friendly people( I call Patti) and are a great asset for U-Haul. NICE JOB!!!

WILLIAM ELLIOT O. 
Rating:
5.0

Great, friendly service!

Sharon C. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
3.0

Fender bracket was broken and taped with electrical tape. Came loose on trip requiring several roadside patches and detour to purchase/patch with duct tape. Tow dolly SHOULD NOT have been rented in disrepair.

KRIS T. 
Rating:
5.0

Fast and simple reservations, checking and return. When I did have trouble making changes online, the telephone assistants were extremely helpful, patient and polite.

Sandra T. 
Rating:
5.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

Not a thing, the ladies were amazing.

HARROELD E. 
Rating:
5.0

The check in was a nightmare. Had to redo it multiple times change settings on phone was very frustrating after a long day. The check out was great The employee was PERSONABLE FRIENDLY AND PRO.ESSIONAL

CLARE R. 
Rating:
5.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Barry J. 
Rating:
5.0

Customer did not leave a comment.

RACHEL J. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

This location will be the only location I use if I ever use Uhaul again. I've been jerked around so much in the past two weeks by uhaul over the phone and online that I swore I wouldn't use uhaul again. The woman in the office walked me through the process, and was exactly the help I needed. She was knowledgeable and kind. Through COVID I know customers are absolutely awful, but businesses are turning toxic now too.

EMILY O. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

The people there were great. Very professional and helpful.

Luann B. 
Rating:
5.0

Customer did not leave a comment.

alicia L. 
Rating:
5.0

Customer did not leave a comment.

HUNTER M. 
Rating:
5.0

Wonderful experience at the Cornerstone location. Excellent customer service.

KELLIE T. 
Rating:
5.0

Customer did not leave a comment.

Tamera B. 
Rating:
5.0

Easy check in! Management was friendly and accommodating!

Russell O. 
Rating:
5.0

Patti is a great asset to uhaul, she made the process easy and seamless, and was very accommodating of our needs. Give her a raise!

Kim L. 
Rating:
5.0

Customer did not leave a comment.

Brad M. 
Rating:
5.0

Suspension on truck is very rough.

Steve D. 
Rating:
3.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Can't think of anything that needs to be improved. Thanks for the great service.

Patricia M. 
Rating:
5.0

Very friendly staff. They were very helpful. And the truck was in great condition.

CATHERINE P. 
Rating:
5.0

Ladies that work there went above and beyond to get us in a truck to move. It was rough but got it done in time!!! And back right in time for a reservation!! Thank y'all so much 5 stars

Brandy H. 
Rating:
5.0

Excellent experience from 1st phone inquiry to drop off. Highly recommend.

SANDRA S. 
Rating:
5.0

Nothing!

CECIL F. 
Rating:
5.0

Customer did not leave a comment.

miguel M. 
Rating:
4.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

The attendant was very easy to work with. Only bad part was the online return didn't work. Should make that simpler...sharing location isn't seamless.

STACEY A. 
Rating:
5.0

quick and easy. No problems

MICHAEL S. 
Rating:
3.0

Lower the prize, when I returned the u haul at the same day and asked the u haul lady at the destination why they make me pay 544.00 dollars, and she said she was going to ask me the same question when I showed her the receipt, she also said the her brother rented a u haul from Austin Texas to Arizona for 250 dollars so I don't know from cleverness Texas to Enid Oklahoma cost me $544.50

DINOMAID M. 
Rating:
5.0

Customer did not leave a comment.

Guido S. 
Rating:
5.0

Customer did not leave a comment.

JOHN ATTOS H. 
Rating:
5.0

Customer did not leave a comment.

MONTY D. 
Rating:
4.0

Customer did not leave a comment.

DANNY B. 
Rating:
3.0

Made the reservation for the trailer & did the check in online, still got asked more questions than my doctor does at a checkup. Absolutely no reason for it to take 45min to pickup once I got there. very frustrating especially since I have a 3 year old son who does not like staying still for that long. About the equipment condition: one fender was previously crushed in on the trailer, instead of maintaining it with a 15 min repair they put a sticker on it to mark it as existing damage.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Dick L. 
Rating:
4.0

Customer did not leave a comment.

JOANN S. 
Rating:
4.0

Very good staff in Cleburne Texas my first time renting a Uhaul must say I was very impressed. The trailer tracked really nice towed well, my fuel mpg was much higher than I expected Thanks so much Tom

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Byoung A. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

The girl that helped us seemed to be "Johnny on the spot", knowing everything we needed and was ready and able to help us get a U-Haul truck and car dolly.

George B. 
Rating:
5.0

I think y'all have done a great job. This was my 1st time renting with your company. I will be back for all my u-haul needs. Thank you!!! Great service from Donna ...she was very kind and knowledgeable Kudos!

AIDA J. 
Rating:
3.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Everything went smoothly and was able to pick up and return truck with no problem. It takes time but not too bad.

Nora R. 
Rating:
5.0

I was very happy with the service.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Alicia V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Patti is great! Will certainly be my 1st pick next time I need to rent any equipment. If y'all could somehow have a more spacious office, so customers aren't A2B when it gets a little busy, that'd be nice.

William C. 
Rating:
5.0

Nothing y'all are doing a great job

Perry B. 
Rating:
5.0

Nothing.

Evelyn S. 
Rating:
5.0

The gal at Cornerstone is so helpful and personable

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Tim C. 
Rating:
3.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

A very efficient transaction and pick up ... ez drop off as well :)

BEN H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

It was great

GENE R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

The truck I had was great. But it is now time for new wiper blades.

CLAYTON R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

I'd never rent a truck again unless it was at a manned location. Checking out wasn't too bad but trying to check back in was nearly impossible and horribly time consuming. Equipment was excellent. Hidden costs about killed my experience .Glad the move is over, though

Pauline O. 
Rating:
5.0

Customer did not leave a comment.

CAROL J. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Very good customer service 👍

evans H. 
Rating:
5.0

No suggestion

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

JULIE W. 
No reviews have been submitted for this location.

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