Comentarios del cliente para Cornerstone Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Cornerstone Self Storage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Raymond M. en

Grado:

It all went smoothly. My brother was the one who used the vehicle. He was fine with all the experiences he had.

Jennifer G. en

Grado:

The truck was clean but the tires had no thread which is very dangerous especially in bad weather. Customer service was great.

Stacey R. en

Grado:

everything was great - thanks

Jeremy S. en

Grado:

Have more of a One way truck / van Selection. Also work with the customer to make things right.

Tori G. en

Grado:

El cliente no dejó un comentario.

STEVE B. en

Grado:

The staff is friendly and professional, offering additional services without leaving me feeling I was being “up-sold”, and the location is very good too. The van was new, had a very smooth ride, and was easy to drive on the highway. The only thing I noticed was that the seats had what seemed to be dog hair on them and needed to be vacuumed. But overall a very well organized operation which I now have patronized twice.

Tony A. en

Grado:

El cliente no dejó un comentario.

Karen L. en

Grado:

Other than the unexpected safe trip fee charged everything was perfect

Scot H. en

Grado:

Helpful and pleasant manager at this location. But for U-haul in general, not so impressed. Needed to make reservation on Wednesday of Thanksgiving week for the following Monday- there were four locations in town, three were closed from Wednesday afternoon until the following Monday. U-haul website would not let me rent a truck on line- for each of the four locations advised that I had to contact the facility directly to check availability. The facility I rented from was the only one open after the holiday so I could contact them directly, even though it was the furthest away which added considerably to the mileage charge. What's the point of on-line reservations if it doesn't work?

Norman M. en

Grado:

The manager who assisted me was efficient, friendly and an excellent representative of the best of the UHaul business.

John H. en

Grado:

My experience was excellent. Your associate, Bonnie, was very friendly, knowledgeable, and helpful. You'r doing everything right, keep up the good work. Thank you!

ROBERT R. en

Grado:

Drivers seat very tired not up to. Usual standards Disappointed

Jean R. en

Grado:

Our U-Haul representative was curtious, capable and got us out the door into our truck in minutes.

Tori G. en

Grado:

El cliente no dejó un comentario.

Gregory W. en

Grado:

El cliente no dejó un comentario.

Samuel W. en

Grado:

El cliente no dejó un comentario.

Mark G. en

Grado:

El cliente no dejó un comentario.

Karen S. en

Grado:

The woman in the office was very pleasant and made the whole transaction very smooth and easy !!

Mariana C. en

Grado:

El cliente no dejó un comentario.

James S. en

Grado:

El cliente no dejó un comentario.

Susan B. en

Grado:

I would highly recommend cornerstone storage for all your U-Haul supplies and needs

Michael W. en

Grado:

The U-haul Company, Needs better computer service, the wait time for slow software provider. is most unfortunate. needs to be up grated.That being said: the staff was great, and the trucks clean and running good. would definitely come back and recommend your U-haul Company again. Thanks :)

Ken M. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

Richard N. en

Grado:

Well organized, courteous, helpful and very knowledgeable about the equipment.

Jennifer R. en

Grado:

El cliente no dejó un comentario.

William T. en

Grado:

El cliente no dejó un comentario.

Ken M. en

Grado:

El cliente no dejó un comentario.

Brian G. en

Grado:

AAA

Frederick H. en

Grado:

Questions about the insurance policy, what was covered and what was not, took several phone calls by the shop staff before we found someone at u-haul that could explain. That was a surprise. The key question was the difference between safe and the safe-plus policy. I would think that's pretty basic.

Shane P. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

El cliente no dejó un comentario.

Mark P. en

Grado:

Always great service, which is why I rent from Cornerstone time and time again! Highly recommend!

Gary B. en

Grado:

Not quite $38 for insurance then upon pick up make it $42.

Gerald S. en

Grado:

Policy against returning unused boxes is wrong, and it contradicts what is written on the boxes. But the staff was friendly, and was helpful in finding a good resolution.

Margaret S. en

Grado:

I reserved a van for 8am on a Sunday, an hour before the location opened which required use of the app. The app was a complete disaster, the only reason this review is not 1 star is because those that work at this location ended up being fantastic but we'll get to that later. I arrived right around 8am and by 8:15 we had made it through the majority of the process on the app and it said it was processing. After only a minute I messaged using the chat feature that said I could talk directly with someone just to ask how long I should expect the process to take. No response came after several minutes so I sent another message. After several more minutes I still hadn't received a response and at this point I was getting incredibly frustrated as I had movers meeting me in two hours and an almost 2 hour drive to get to them. I called u-haul where I was on hold while continuing to watch the app, receiving no help from the chat feature. After close to 40 minutes of watching the app process those that worked in the store arrived (ten minutes early!) and were able to get me checked out in less than 10 minutes and that includes the time it took them to turn on their computers and unlock doors. They were amazing. Unfortunately their fantastic help doesn't make up for the completely wasted hour of my time. I can't say that I have any intentions of using u-haul outside of store hours in the future because the app was such a horrendous experience.

Richard S. en

Grado:

We received excellent customer service and was extremely pleased the representative at this location. She was very knowledgeable, pleasant and professional. Thank you

Michael M. en

Grado:

Great job!

Robert B. en

Grado:

Super helpful and friendly, very pleased.

Richard D. en

Grado:

El cliente no dejó un comentario.

Jeffrey K. en

Grado:

El cliente no dejó un comentario.

Kaye M. en

Grado:

Overall experience was good. Truck was clean but old, so a bit noisy. Return was super easy.

Richard C. en

Grado:

El cliente no dejó un comentario.

Louis R. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

Roadside assistance was useless. Might as well not existed. Also last dispatcher I spoke with was rude and condescending.

Bonnie C. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

Susan H. en

Grado:

El cliente no dejó un comentario.

John M. en

Grado:

Couldn’t rate the location since I dropped off after hours.

Ken M. en

Grado:

El cliente no dejó un comentario.

Samuel R. en

Grado:

El cliente no dejó un comentario.

David M. en

Grado:

El cliente no dejó un comentario.

Anthony D. en

Grado:

El cliente no dejó un comentario.

Clara I. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

I thought things ran smoothly and I would use this location again.

santos M. en

Grado:

El cliente no dejó un comentario.

Jed F. en

Grado:

El cliente no dejó un comentario.

Tony A. en

Grado:

El cliente no dejó un comentario.

Ken M. en

Grado:

not use ford pick ups. other brands built by gm don't have blind spot on right side of hood. gm's gave a much softer ride.

Gary B. en

Grado:

El cliente no dejó un comentario.

Leon N. en

Grado:

El cliente no dejó un comentario.

David W. en

Grado:

El cliente no dejó un comentario.

Norman P. en

Grado:

very friendly atmosphere,

Dewey S. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

Assure that rented materials (i.e., blankets, dollies, etc.) are available. Preferable for the overall gas policy to be that the tank is not returned near empty. Reservation was not updated to reflect that I only received 12 blankets - was an issue at the return U-Haul location when they thought I was returning 24. Pleasant customer service rep.

April M. en

Grado:

When I rented a truck on Saturday and today, the people that helped me are awesome. If I ever need a truck again I will be going back to this store. Thank you for helping me on all my needs for the truck

Randall S. en

Grado:

Professional, courteous and efficient.

Armon B. en

Grado:

professional and polite service recognized me from last September rental

James C. en

Grado:

nothing I can think of everything was great.

Ken M. en

Grado:

very helpful staff.

Frederick K. en

Grado:

Personnel friendly and very helpful. Even apologized for the bad experience at pick. Which had nothing to do with them at all. Also gave me more info then requested. Above an beyond the call

Sheilia B. en

Grado:

Efficient, professional and kind.

Courtney G. en

Grado:

Excellent experience! Thank you!

margaret S. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

The experience was great and exceeded my expectations. Rental was very easy and the woman who assisted me was very friendly. I will definitely rent from here again!

John S. en

Grado:

El cliente no dejó un comentario.

John Z. en

Grado:

No suggestions, had excellent customer service and the vehicle has been well maintained.

Dan C. en

Grado:

A pleasure.

Jon D. en

Grado:

El cliente no dejó un comentario.

Joseph F. en

Grado:

El cliente no dejó un comentario.

Sean M. en

Grado:

El cliente no dejó un comentario.

Anthony S. en

Grado:

Quick check-in/check-out, no pressure; just what you want when renting

Ray A. en

Grado:

Keep it up. Being open Sunday was a major help.

Mark K. en

Grado:

Very friendly. Our pick up and drop off was quick and easy.

Jenny N. en

Grado:

El cliente no dejó un comentario.

Nancy H. en

Grado:

El cliente no dejó un comentario.

Joseph B. en

Grado:

Extremely friendly, and provided thorough explanation of services and contract terms. No improvement needed.

Timothy F. en

Grado:

El cliente no dejó un comentario.

Kimberlie R. en

Grado:

El cliente no dejó un comentario.

Tom O. en

Grado:

El cliente no dejó un comentario.

Dennis D. en

Grado:

Location immaculate, customer service rep very personable and knowledgeable. Definitely will use again.

Tim B. en

Grado:

Both of the staff I worked with on Friday and Saturday were excellent.

Gary R. en

Grado:

Overall positive experience & will definitely rent from uhaul and recommend.

Ron D. en

Grado:

Very nice,quick,courteous staff

Bill B. en

Grado:

I did not receive my receipt by email, only this

Timothy K. en

Grado:

Second truck I have rented there that mechanically is not maintained. Truck ran horribly. Transmission bucked and has trouble shifting. Truck needs mechanical overhaul. Last experience was similar. Truck was very clean.

Mark S. en

Grado:

More fuel-efficient vehicles. I just pumped 4.5 gallons of gas into a 10' box truck that I drove exactly 20 miles. That's less than 4.5 mpg!

Sara T. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

Pleasant and helpful attendant, easy drop-off, great email invoice. Very easy.