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Carla S
Customer Reviews for Cornerstone Country Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
John, the manager, was excellent to deal with.
Roger CI was over charged and the customer service was very poor.
G EThe truck had 145,000 miles on it. Ride and handling are terrible. Time to retire that one.
Donnie KExcellent service.
James BGreat customer service 👏 👌
Charles GEntire transaction was extremely efficient and quick
Mark HGreat customer service
Gerald TGreat customer service and easy to rent
Laurie BJust keep doing what you do. Very happy with everything.
paul mVery helpful staff. Wonderful store to get munchies, etc.
Daniel MCornerstone folks are so helpful and make the process easy.
Pamela CA pleasure to deal with and always look forward renting another trailer from the Waterboro Maine location. A+ service.
Mark NI received a statement saying I need to pay a $1.75 more for my bill . Some sort of ticket.
Bill LGreat experience! I was running late from my scheduled time and someone else had reserved the truck for right after mine but they worked it out for me so I could keep the truck until I was finished and didn’t charge me anything extra! Moving is stressful enough so that was excellent service on their part.
Erin JFlawless.
KENNETH FGreat experience however VERY expensive! Cost almost $250.00 to move some oversized items from my brothers house 70 miles away. Crazy!
Linda Funable to upload pictures during equipment return due to uncooperative online return system.
Ashley Hgreat location great people !!!
matt aThey had what I needed when I needed it. Solid equipment that got the job done.
clive bIt didn't take any time at all to check in and be on my way with the truck. The man that waited on me was very pleasant and answered all the questions I had. I would definitely rent another vehicle from this location if I ever needed one again.
Barbara BThe connections had so much grease on them that it sprayed all over our truck and discolored the plastic. I would definitely recommend less grease on the towing connections.
Daniel MWonderful service!
Mark cI love this location, ive used them several times and they are always great to deal with.
Mike SNothing, this is the best Neigborhood uhaul I have ever used. And why I continue to use him!
Mike SI had no directions on where to leave truck, instructions were on far side of parking lot (I didn't know the info was on side of truck) and had to walk back to follow all the steps. Store was closed on Saturday by 5 when I got there so just had to follow steps on website. If uhaul could do a better job of explaining afterhours instructions before drop off it would've taken less time after a long day.
shannon lThe CornerStone Country Market 1045 Main Street Waterboro. Maine 04087. Thank you Randy for the awesome experience and the knowledge i needed renting an utility trailer. Great people and good service. Wish i had time to check out your market. thank you, Charles
Charles Levery tning went realy good. and a great place. to get a truck.
Edward LNo improvement needed. Very pleased with the service.
Mark NThe online check in before store open hours is terrible. I was picking my rental truck at 8AM and the store did not open until 9AM. When instructed to obtain the key from the lock box, no code number was provided and was transferred to a screen indicating the truck had been picked up. I had to wait an hour for the business to open before I could retrieve the keys. Will never use or recommend the on line app.
Mark Ngood service
Ron BNo possible improvement. The best all around.
Douglas BThe entire process was easy to follow and relatively quick. Really helped make our move easier with a last minute rental.
Sherry Pdeal with customer better
Francis DExcellent friendly service at this location and they have plenty of food/snacks to fuel your move!
Justin APerfect transaction - I wouldn’t change a thing.
Thomas BNo recommendations.
jackie mVery pleased
Randall EMy 2nd time renting from here and again no issues or problems. Friendly service and clean trucks. Thanks for making everything great.
Kelly Anothing at this time
Bob MKeep up what your doing
Kenneth DThey changed my reservation last minute with no 24hr notice
Tareq ATruck was old, 144,000 miles. Like driving a tank, loud and rough driving. Extremely short ramp on it, not a Long one causing step incline. Had to take, only one available.
Kevin FThe best customer service I've experienced in a long time. I highly recommend this location.
Susan BBest uhaul experience.
Carrie LThey were extremely helpful...and hooked up the trailer for me.
Andrius MThe rental location was excellent, the staff was efficient and friendly, would highly recommend.
Donald MU-Haul it's self is a nightmare .the location should have a separate rating then U-Haul it's self .
Kelli GWould have preferred the Sacco location since it is much easier to reach but overall very happy
Paul HThe gents that rented to us were exceptional customer service folks!!!!!
Jim Salready left comments on another survey
John RVery friendly representative of Uhaul. Checked out the truck and trailer. Complimented on how they were very clean when returned, which in turn recognized that we made the effort to bring it back that way.
John RThere was a $10 CDW charge that was never explained to me that should have been waived since my own insurance would cover this. Appears this is a way for uhaul to make more money through unfair business practice.
Edward ZThe staff at Cornerstone is awesome!
Robin BNothing needs improvement. Excellent service and vehicle ran great. No complaints and will use them again in the near future.
wendy vVery professional and clean.
kevin k