The location and staff was fine. The equipment was HORRIBLE. it sounded like the manifold was disconnected, I had to drive with all the windows down through the rain in order not to get exhaust fume poisoning, and it had a death wobble at 65 MPH. When I mentioned the exhaust to the lady at the counter before taking the equipment she stated u-haul wouldn't fix it. I got pulled over 2x by police about the issue only to delay my move more.Clifton S.
Customer Reviews for Cornerstone Beverage
(Distribuidor de U-Haul del vecindario)
Cullman, AL 35055
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- vie.: 8 a. m. - 3:30 p. m.
- Sáb.: 8 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The owner of this location is rude! My relatives from out of state had to interact with this lady, and they literally asked me how she has a business when she is so rude to her customers. This is the second time I had to use her location due to truck availability. She was rude both times, absolutely horrible customer service.Terry H.
El cliente no dejó un comentario.TERRELL H.
Just like above I was shifted around yet again but this time was not as far. Still my reservation was for a location right down the street for pickup and right down the street for drop off and was made several weeks in advance. Management needs to get up off there office chairs and manage truck locations by reservation order before you loose even more customers. I may have to pay a little more and go with someone else but it would be worth it to not be sent all over the place and way out of the way at that. Signed Very unhappy customer...Wally A.
El cliente no dejó un comentario.PATRICK M.
We reserved a pickup truck for 7am. We got there and went to check in online, and it said it had to be a hand delivery at 8am. Once the store opened, they told us it was a computer issue..so we get the truck finally at 830, and there are ants in the floor biting my feet. It was very dirty. When I went to take it back, the girl (who was new) did not know how to check me out and said he manager would have to do when he got there and he would "adjust my time"..I have no clue what my total to be billed even is. Would not recommend this location at all!Jason B.
This location is awesome. Decatur is crap should be closed and the call center for the locationMICHAEL S.
El cliente no dejó un comentario.Richard M.
When I picked up the 20' truck, it was not full, it had 1/4 tank of fuel. I had to fill up in Culman.Robert B.
El cliente no dejó un comentario.STEPHEN M.
The truck locks malfunctioned and they could not use the key to unlock the truck. I've been charged every single day as if I had the truck even tho I dropped off the truck when I was supposed toMICHAEL S.
Make sure the inside of the truck, is clean as well as the back. We cleaned the truck and Swept the back out.Shirley K.
El cliente no dejó un comentario.Cindy M.
The manager at this location was wonderful so nice and friendly. I was very happy with the hold experience at this location would recommend this to anyone. GraciasJAMES G.
The lady was very friendly, and helped me a lot. I had never rented a Uhaul and she helped me and was very patient with me.DUSTY S.
El cliente no dejó un comentario.Shirley S.
El cliente no dejó un comentario.Donna S.
My reservation wasn't showing up in the system but the employee was very helpful and helped me get a truck that was being returned the same morningTerry C.
I had multiple problems with uhaul cooperate, was treated very rudely more than once. The whole process of renting a truck was very confusing, my pick up location kept changing. When I called one of those locations, Hope Janitorial in Cullman AL, I was treated very poorly, yelled at, talked over, and told to take my business elsewhere by the the company owner. Finally had to reach out to the area rep. He was ok, but didn't call me back like he said, I had to reach out to him. I had no idea if I would have a truck or the equipment I rented until I showed up to pick it up. After returning the equipment, I was emailed a receipt with a total. But no explanation as to what the extra charges were. I also think that the company needs to check the definition of â€œreservationâ€ as it appears uhaul doesn't actually â€œreserveâ€ trucks. This was a very stressful experience. I promise, I will NEVER rent from uhaul again and I will tell all I know how terrible this company is.Christy S.
I paid to rent the hand truck but it wasn't in the truck when I arrived at the house to load all our stuff. So we just dealt with it instead of wasting an hour round trip to retrieve it.Breana P.
The truck only had half tank of fuel is our only complaint. People were friendly and equipment was what we expected and worked well.PERRY C.
El cliente no dejó un comentario.CONNIE T.
El cliente no dejó un comentario.Alben M.
El cliente no dejó un comentario.KRISTY K.
Well you want to know what you guys can do to prove things I called and reserved a truck a week before I was going to pick it up I reserved it at the Cleveland Alabama location for Saturday February 6th 2021 and on the morning February 6th 2021 I get a call from The Good Hope location telling me my reservations were ready for me that's an hour away from where I was going to move from so I get to that location I'm a cantrip me a truck so I had to go hunt down a location and I ended up have to pick up a 17 foot truck when I wanted to 15 foot I had to drive an empty truck and our back to the house that I was going to move from and then what I've called U-Haul all I have ever gotten its people that don't know well I'm sorry I don't know what to do all I ever get from him when I call him up with this problem yes they did give me a $50 voucher for it after I fought with him for over an hour on the phone but that doesn't make up for the gas the mileage and I had to put on this truck my gas in my car to go find this truck when I could have went five minutes down the road from my house where I read reserved the truck at but I had to threaten the lady on the phone with putting it on social media and Facebook just to get her to do something about the problem that was going on so if you would like to call me and discuss this my phone number is 205-200-4840 and my name is Carol Porter I was excited about the location the lady and there was a sweetheart she had clean truck's and everything else but as far as dealing with U-Haul itself most horriblest Horrible's move I've ever made in my life all thanks to U-HaulCarrol P.
El cliente no dejó un comentario.Dustin T.
Cab of truck was fine, but the bed had a bunch of hay/straw in it. Easy to clean out but it had not been done. The attendant didn't know how to change my destination drop off location. I was able to do it for him.John W.
El cliente no dejó un comentario.Jady P.
El cliente no dejó un comentario.Melissa U.
El cliente no dejó un comentario.mark C.
El cliente no dejó un comentario.Garry M.
The truck needs some mechanical issues. It kept dying on us Saturday while we trying to move.Alice T.
The vehicle was over heating and transmission was not working. Vehicle window was left open overnight so inside was wet and windshield was all wet and foggy. We reserved a utility cart and when we arrived they didn't have any carts of any kind available.Gregory D.
El cliente no dejó un comentario.Terry N.
El cliente no dejó un comentario.alvin H.
El cliente no dejó un comentario.Leonard W.
El cliente no dejó un comentario.Paul W.
El cliente no dejó un comentario.Matthew K.
Cab smelled and was very uncleanJohn S.
Was charged an extra $29.99 for 1-2 hours over my rental due to traffic on interstate accident. Tried calling location and never got an answer. Cost of rental was not worth it and should've found a cheaper source.Daniel P.
El cliente no dejó un comentario.Elizabeth A.
El cliente no dejó un comentario.Steven R.
The marker lights on the wheel covers was out. We didn't see it until it was dark and I was several states away. They was the only lights I could see in the trailer while driving so I had to pull into a busy truck stop. Thankfully my boyfriend was able to fix them but had I been alone I would have had to spend the night at this truck stop because it would not have been safe to continue to drive it.Wendy M.
I never experienced that much professionalism and friendly staff in other location than this one . Thumbs up !!!Bernardino M.
El cliente no dejó un comentario.deborah H.
El cliente no dejó un comentario.Shirley S.
Man helping me was super understanding and helpful despite how late I was running.Jennifer J.
The lady who checked us in got very upset when my husband told her there wasn't any blankets or dolly in the truck. She said it wasn't a big deal but we wanted it noted they weren't in there. She didn't even know they weren't in there and we didn't want to be charged when we brought it back. He asked for her to write something down and when he walked back out she asked very angrily if he was always hard to deal with. I do not plan on ever using that location again.ANDREA H.
The guy insisted they didn't do pickups after 3:30 and it took him almost ten minutes of arguing with me that he didn't know what he was doing before he would finally call someone to walk him through it. Was told he didn't know how to check out the dollies so i couldn't have one. The truck cab was full of dirt and dust and smelled like cat urine. Overall very inhospitable staff and very frustrating experience.Emily A.
El cliente no dejó un comentario.connie R.
Just keep doing what you are doing!Craig O.
El cliente no dejó un comentario.Linda D.
El cliente no dejó un comentario.George N.
El cliente no dejó un comentario.Edward N.
Get the order details correct, so the customer does not have such a hassle with the details of loading and unloading crews. These crews cost in time and money that is wasted when your pickup and time are not correct.Marilyn W.
El cliente no dejó un comentario.Heather H.
El cliente no dejó un comentario.Don W.
El cliente no dejó un comentario.Patrick T.
El cliente no dejó un comentario.Lisa W.
El cliente no dejó un comentario.steve Y.
El cliente no dejó un comentario.Brenda B.
El cliente no dejó un comentario.debby M.
El cliente no dejó un comentario.Shelly B.
El cliente no dejó un comentario.MICHELLE C.
El cliente no dejó un comentario.Haley B.
El cliente no dejó un comentario.fred H.
The owner was amazing! Will use this place evertime I need a uhaul!Renita C.
El cliente no dejó un comentario.June C.
El cliente no dejó un comentario.William W.
El cliente no dejó un comentario.BARBARA H.
El cliente no dejó un comentario.James B.
Oil your truck ramp, very difficult to slide it out & back in to placeDina M.
El cliente no dejó un comentario.Gloria C.
El cliente no dejó un comentario.Miles C.
El cliente no dejó un comentario.Benjamin B.
El cliente no dejó un comentario.Richard R.
This lady was extremely busy yet she maintained her professional manner and expedited everyone as quickly as possible. She was very helpful and knowledgeable.Bonnie C.
The address was difficult to find (poor signage). Employee took 20 minutes to look at the truck and accept it. Only one employee at this small store knows how to handle the U-Haul rentals, apparently. They said they would email me an invoice for the $7.48 in mileage overage, but I never received one.Kayce B.
The lady was pleasant and understanding of my AC and other issues. Very nice and friendly.william A.
El cliente no dejó un comentario.chris F.
El cliente no dejó un comentario.Carlos B.
We were charged twice for our rental which equaled 152$ for two days and only traveled 30 miles total , filled the tank to 3/4 where it was when we received it. Charged overdraft fees because we estimated at the most 85$ . We're told someone would get in touch with us from U-Haul and the store where we purchased it said I would have to get in touch with the U-Haul company to get my money back??Carrie O.
El cliente no dejó un comentario.Patsy B.
I don't recommend the online pickup. I was charged for fuel, when I returned the truck at the same level as when I picked it up. I picked up on 7/8 tank, and returned on 7/8 tank.Haley L.
Bad experience!!!! It took 45 min to get my truck. The gas level was incorrect. Then the next day they called asking if I was bringing the truck in when I rented it for two days. Unpleasant in every wayKelly K.
It took us about 45 minutes to do the paper work. He said the system was new and didn't know how to do it. Had to call someone on phone to walk thru the process. Make sure you train before leaving them with a program they don't know how to work. He was nice and apologized.dana H.
Other than the muffler being blown out and noisy, the power steering not working at idle, and not being able to be drove on the Express way in the mountains haveing to take 2 lane roads for 500 miles it was good.Donald P.
El cliente no dejó un comentario.Gregory S.
Pam was awesome at getting us a uhaul ready for our move.Amanda S.
Friendly cashier.Joanna W.
El cliente no dejó un comentario.Vicki G.
Charge what you say you're going to instead of ripping people off. I was pissed.Revonna W.
I specifically requested an 8 foot pick up truck and it was not what I received. The initial transaction to receive truck took a long time. I was over charged during that transaction and was given cash instead of taking the time to correct the order. The truck had unmarked damage that I addressed prior to leaving. Return was fine since I only handed over the key to clerk. I made note of time and mileage since she did not. Final receipt received the next morning as promised, but i cannot view it. This has been unlike any previous Uhaul experience. I will not recommended this location and will not use this location again. I will closely watch the credit card used for this transaction for the foreseeable future.Frankie K.
El cliente no dejó un comentario.BRENDA W.
They were not really familiar with on line pick upMelissa M.
El cliente no dejó un comentario.Misty G.
El cliente no dejó un comentario.Melissa M.
El cliente no dejó un comentario.John H.
First of all, I reserved a 15ft truck online, and it allowed me to select this location. Then I got a text message that said my pick up location was almost 45 minutes away? But we got that taken care of no problem, I just had to call. Then, we had to pay $100 deposit along with the estimated cost up front, even after me putting all my card info on the website? Why? What is the point of your website? And there was no notification by either party that we would have to pay $100 cash deposit. This policy should be posted and made clear. Because we, of course, had to leave and go get more cash and go back again. My main point is that either that store has their own policy about cash customers, but I am not comfortable with the fact that we had to put our card info and have to put up double the amount in cash. And how are u punished for paying cash? The whole thing seemed strange to me and I feel like the website is pointless...it was supposed to make things more convenient.Amy A.