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Harmony E
Customer Reviews for Corner Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great Service
Ramon SMirror was completely broken, truck was absolutely filthy, told me it was fine when I addressed both. There were socks in it
Morgan HThe backend of the truck had all kinds of clothes and trash in it I had to remove all the clothes out and then sweep it. I think I should get the cleaning fee that they charge the previous renters. I have pics. if you want to see them.
Denise MThis U-Haul location did not have the 2 utility dollys that I ordered; or have capability to finalizing moving help that I ordered for my move. They never let me know about the moving help until 2 days before my move. I spent an hr with customer support trying to arrange for help, but people there were awesome. They also didn’t let me know until I got to pickup the truck that they didn’t have the dollys so I had to pay $11 each for another kind which were really heavy and hard to use. I had to wait an hr at pickup location for her to check me out, because she had to keep stopping to wait on store customers- 1 hr of my moving help was used just waiting at U-Haul location. I never received a printed contract, and when I returned the truck, I waited 40 minutes for her to print a receipt for my receipt, and she finally said she would email it. A day later, I have still not received an email with a receipt of what I actually paid. I would NEVER recommend this location or use it myself again. When the word “Neighborhood” is used in name of the location, you expect it to be friendly. I used this location because it was only 2 miles from where I lived. I would have driven 10 miles to another U-Haul dealer, if I would have known how awful this experience would be!!
Linda IPlease fill up the windshield wiper fluid. It was empty.
Russell CFor uhaul not this location - stop mystery fees
Pete MIt was easy and fast to reserve and pick up the truck. The truck was clean and maintained. Thanks.
Robert RLocation was a bit challenging to talk to on phone (language barrier) to get rental details. Ended up calling 800 desk and got things cleared up. So not that they manage rentals, so not a real ding in the end. Truck was there as promised. I did catch a significant dent in rear that had not been flagged, they quickly marked it (photo uploaded after tagged) and off we went.
Scott LThere was a problem with the passenger side mirror that made the truck difficult to drive in traffic - change lanes to the right.
Michael MSuper easy experience
Patrick HAs it rained yesterday, the Uhaul leaked and got water all over some of our things.
Mikalah PThe location is great and the customer service is fantastic, but the U-Haul reallllly needs a deep clean to get rid of the cat pee smell and a tune up because it's not running well.
ASHLEY NThis was a corner store location and Truck was returned after hours
Margie MI was supposed to be charged less since I claimed more miles than we drove, so far I’m still charged the higher rate??
Erin TA little more clarity of costs and contracts would have been nice.
Tom DIt’s not the location’s fault, I’m fact the staff were very helpful, it’s Uhaul’s a fault for not insuring each location has adequate WiFi connection. If you’re going to rely on WiFi for your checkin/out process you should offer free password protected WiFi at each location.
Ryan ANothing. Everything is awesome!
Adam GWe recently had a big snow dump 2 days prior but the truck was not preped and ready like most uhaul locations I've been to. The associate seemed surprised I was picking up a uhaul at my scheduled time. The truck was surrounded by 6+inches of snow and truck windshield was covered in ice and several inches of snow. When asked for a snow scraper I was given a broken 6 inch scraper which was nearly impossible to reach the truck windshield or scrape off and the snow was frozen over, I had to chisel away for 10 minutes. He also apparently couldn't get in the back of the truck because it was frozen over and took about 30 minutes to get me the dozen furniture protectors. The truck was dirty. Food mushed on the floor. And did not shift properly. I was pushing over 4k RPMs just to accelerate to 35mph. The driver side door didn't close all the way. Having the location at a gas station is convenient for turn over but I wouldn't recommend this location again.
Rachel AIt took forever for the online agent to approve my rental, and it seemed like the gas station clerk wasn’t really trained on the uhaul rental process. They were waiting for a text message thay never came to release the keys. After about 5 minutes they just gave me the keys.
Daniel MThe clerk did not speak or understand English well. I thought I was purchasing the higher insurance, but found out differently when I needed a tow. Then I got into a "Catch-22"- over $300 - and now have to fight to get that refunded because it was equipment failure that caused me to get a tow in the 1st place The parking brake handle was dangling & therefore not useful DO NOT rent from this location.
Phillip Bbe able to look for specific vehicles in the area in real time. I know its dynamic and people can extend rentals, etc., but having this info only after selecting a location is frustrating. Both ways would be nice.
James LNothing, everything was great
Leticia DPersonnel onsite was very nice and quick. I've never dropped off a Uhaul at a gas station before. Freaked me out. A bigger sign or a label on the app address like "Fueling Station" to make clear this was where the truck was to be dropped off would have been very helpful.
Christian MEverything was handled in a friendly and efficient manner and I would highly recommend this location to anyone needing their services.
Dan BHad a horrible experience with self-checkout the day prior. Went to this location in person and had a better experience. Only thing was checkout was too darn slow. I must've been there for 20+ minutes. My takeaway is U-Haul provides excellent service and good customer service but their interface with technology (app, lock codes, photo upload) is in the toilet.
DINESH KPoor customer service because it was located in a gas station. The worker tried his best but there was no time to help the uhaul customers. Not happy with uhaul at all. Will use a different company next time.
Laura OThe team here is very friendly, quick and efficient.
shawn aThe attended was so kind and helpful. Fast friendly service. I will be back!
Michelle mIt is just a gas station - does not seem like a U-Haul rental business.
Toshia PImprove cleaning inside cab and back area of truck.
John SOnline check in didn't work and the woman in the store was very slow and hard to understand.
Sally GGreat customer service!!!
Keilys HTruck got 2 to 3 miles a gallon. It cost an additional 70 dollars that I didn't have. Talked to several people and no one cared. I will never recommend u haul and I run a self storage site. So you lost alot of business and a site that could have made you alot of money
DUNCAN RThe location forgot to include the two trolleys we had asked to be included. That impacted our moving significantly.
Owen CTryck I needed didn't have a landing ramp. I had to upgrade, therefore, pay more money. I didn't really care for that. The Uhual employee was very helpful and professional
Lorrie HQuick service friendly service. Love it
Nyima TWe needed a 10’ truck rental and this location had the equipment we needed the same day. Additionally, I over estimated the mileage I was going to drive and after I returned the truck, was credited back quickly. Super easy location to rent from. Very positive experience overall.
CORT EThe laptop where I input my information had prior client data (names/phone/payment info still saved as auto finish options because the cache wasn’t cleared and the computer was not secure. I work in compliance and security and if I hadn’t been in a rush would’ve gone to the Dillon road location where I wanted to rent from before being relocated. The contact person at the gas station didn’t understand how to work the system and registration. Took 4x as long as it should’ve.
Anthony PNext-door Goodwill donation center is super convenient! Not all rented equipment is necessarily available. Had to drive to separate UHaul location to rent furniture dolly.
Michael SCalled before going told one thing and once I arrived I was told another
NIKE BDon't accuse the customer of damaging the equipment when it was rented to us in that state AND it was noted in the contract. If you don't maintain your equipment or communicate between different locations that's not our problem. We took good care of it while it was in our possesion and it honestly did the job amicably.
Joanna VGreat service
Jennifer TI believe that I was over charged
Sarah WI was charged for another day, but there were two time changes and no time listed for the turn in in my email(just the date) so I didn’t realize that after 1pm would charge me another 70$. Felt kind of bait and switch.
Tyler YQuick rental process with awesome customer service.
ROBERT CExcellent service
Robert DThank you for being affordable/ 24 Hrs.
STACEY BThe Equipment Contract and Contract Rental Agreement should be provided to customers at the time of reservation confirmation, not at the time the rented equipment is picked up, when there may be little or no time to review these documents before customers need to put the equipment to use in order to return it by the promised date/time.
Terris HGreat place for renting Uhaul ! The host, Boj is very welcoming and helpful!
Chatterjee SHonestly nothing. My entire experience was amazing. The gentlemen that helped me at this location was an absolute gem and honestly made my entire experience. I had had a long few weeks of moving and this was my last big move and I locked the keys in the back of the truck somehow and then at the end of the night locked the keys in the actual truck and the man that helped me deal with that issue was simply amazing. Kind hearted, helpful, and really made an insanely stressful day, turn into a very bright one. That man deserves a raise! I will always be using this location for Uhaul and will probably start getting my gas here simply because of that man.
madeline m