I was charged for stuff I didn't want or need and when I returned the truck they charged me for gas when I put gas in thereJennifer G.
Customer Reviews for Copy and Postal
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Stephen K.
El cliente no dejó un comentario.Sandra P.
El cliente no dejó un comentario.PANCRACIO M.
The guys came through for us when another location did not. Very nice and very accommodating.TOMMIE T.
Because that store lied about the gas amount and they took two cards from me, but only one card was charged. They don't know what they talking about so they tell you to call U-Haul. They don't explain nothing.Quarlisha C.
Both locations the owners do not have personnel support to assist with equipment. I lifted 6x12 trailer on and off my vehicleWilliam R.
El cliente no dejó un comentario.Rachel G.
Dirty truck.. It is my 3th time that I rent there. But the truck was clean a good condition. This time the truck was Dirty , full hairs I don't know if was human air or animal hair. I have to clean... I hadn't choice so I keep. YoBenilde M.
El cliente no dejó un comentario.Whivolyn T.
The owner is a very nice gentleman, he completed my order in less than 10 mins. Gracias.abdulkadir K.
1-I went to store close to my home which is different from drop of location , she said its not in system 1 2-I went to same location that should be dropped off and the lady refused to received the car since its one way,...! then she informed me to dropped to other location (Copy Paste) shop .. while first of it he refused to received the car than after 30 min send me another Bill for Gas $36.11 while the car was almost close to what I received ... !!!!1 that's was so bad ....Carega R.
El cliente no dejó un comentario.MABLE M.
El cliente no dejó un comentario.Gregory P.
Have some that knows or knowledgeable people how to attack a car to the truck â‰ï¸ This store didn't know and wanted me to do it â‰ï¸Billy W.
El cliente no dejó un comentario.Tekela J.
El cliente no dejó un comentario.Madison C.
Clear and businesslikePaul A.
El cliente no dejó un comentario.Tekela J.
There were two UHaul rental locations across the street from each other. It is a bit confusing.Christian P.
They charged me everything wrong and I need the charge for the gas back !Chanda S.
El cliente no dejó un comentario.Norberto V.
The clerk or owner at Copy and Postal reduced my reservation hours without my knowledge and I had to have someone from another Uhaul place to fix it. Also, he charged me $14 for the insurance I said I didn't want. I went under the mileage I estimated and my total should not have been what it was.Renada J.
El cliente no dejó un comentario.Lauren S.
El cliente no dejó un comentario.MONTWAUN M.
El cliente no dejó un comentario.Ellen Z.
Everything was performed as agreed.Yolanda J.
I dropped the truck off he didn't check anything on it then charged my card because I was told the gas wasn't back where I got it but it was.Jamila M.
El cliente no dejó un comentario.VIOLET O.
I was charged dobleUriel O.
El cliente no dejó un comentario.MD SHAHIDULLAH K.
When telling a customer that you close at 6pm it needs to be understood that everything closes at 6pm. However, if the customer is already in the lobby, I should be able to go up the elevator. This was a major inconvenience for me. .ARIAN R.
El cliente no dejó un comentario.CALEB P.
El cliente no dejó un comentario.SPORTY L.
Location is a little dicey and run down. But, my biggest issue is UHauls process. I've never had to give Avis or Hertz a copy of my driver's license or a photo of myself. If I get someone trying credit fraud because of this, there will be a lawsuit. You don't need a photo copy of anything and in doing so you open yourself up to hacking. Plus, I gave you all the information when I reserved the van and I had to give it all over again when I showed up. WTF?GREGORY R T.
He was prompt and AVAILABLE! I appreciated that!ANIKA S.
Pick-up location was a messy store. The rental process itself was fine, though. The car was incredibly dirty. Strong smell of smoke inside, dirty seats and floor mats. We were glad to rent this truck for only a short drive.Matthias A.
El cliente no dejó un comentario.BRANDON F.
Great people and customer service.JACORAL H.
El cliente no dejó un comentario.LINA V.
El cliente no dejó un comentario.zenon H.
El cliente no dejó un comentario.RICHARD J.
this was a disgusting experience. the truck assigned had the engine light on. the Copy/Post guy said I could drive it anyway. that's insane to fill a truck with furniture only to have it break down in route. so he required me to start over and double-billed me for 2 trucks for the same day, rather than providing a replacement truck. then I was billed an additional $9 with no explanation. I called customer service and she put me back on hold and never returned. I thought I was renting from U Haul but this was some retail guy across the street from a U haul store. the U Haul store map pin didn't show up so I was duped into renting from a third-party who is a terrible representative of the U Haul brand. I am baffled by this way of doing business. I am a life-long U Haul customer.JAMES B.
El cliente no dejó un comentario.PETER E.
Easy.THERESA ALLEN E.
1. Proprietor said I could return 8:30a but e-notice said 10:30p! 2. Proprietor didn't mention or define â€œCDW $10.â€ 3. Big box of condoms for sale behind counter; sloppy taped sign out front (don't park in front of restaurant) obscured by wind.HENRY J.
El cliente no dejó un comentario.IBRAHEEM A.
El cliente no dejó un comentario.KHARIZMA O.
Truck area could be cleaned up better.JEREMY H.
AC wasn't working in the shop, it quite uncomfortable around noon time in texas heat, on top it owner mixed my order with other customer despite having my Driver license in hand, but then he don't know how to cancel it!!! A call to the customer care and the uhaul representative walk him through the process. the truck was clearly not hired for quite some time and wasn't clean, there was lot of tree debris on it. Overall, I'm fine as I got the truck I need, but I'm not renting here if not neededSukanta D.
Customer service worse horrible. The cargo van was absolutely disgusting. Never using U-Haul again that's for sure.CHARLES N.
Upgrade your machinesTAMARA O.
The rep was very very rude!QUAAY B.
El cliente no dejó un comentario.sunday E.
Great customer service.michelle P.
Generally, it was a wonderful experience being my first time. The charges like insurance should be refunded if nothing happens. People should be meant to pay mpg as to estimate the quantity of fuel used is not easy!! Had to put almost double of what I used as I discovered it after adding the gas. Thanks.Chukwuma O.
El cliente no dejó un comentario.DAVID E.
The shop owner was a huge pain in the butt. I reserved online supposedly to save time but the proprietor made me give him 3 different contacts apart from myself and told me (too late) that I wasn't allowed to return the truck to another location as I usual for uhaul. Didn't save time and cost me twice as much as it should have. Will not be renting from uhaul again for a very long time.ADRIENNE M.
El cliente no dejó un comentario.Monica D.
The agent was ready for me upon my arrival, the reservation was ready and accurate, and he was quick to process my transaction and have me on the road.Kevin R.
Customer service was terrible and almost ruined my moving experience. The old man was very rude, he wasn't helpful and I will never go back here again.Jamie B.
El cliente no dejó un comentario.Jose V.
I was charge a extra 44.00 dollars for stupid stuff like environment fee 1.00, safe move fee 30.00 and some other fee for 14,00. This is ridiculous these fees not on my contract because I would have said no and not rented the truck. I have rented from haul before and never saw these fees added to my account. No I would not refer nobody. That's robberyRETA YOUNG W.
El cliente no dejó un comentario.OTIS S.
El cliente no dejó un comentario.STINIGER G.
Update computers and pos equipment. Faulty computers made 20 years ago can add extra stress on moving day. Also, the truck was FILTHY. Animal feces inside cab as well as the box of the truck. Poor customer service during checkout. Neighbor dealers like this should have more training and be held to the same standards as Uhaul moving and storage facilities.BRYANHA B.
Very helpful and good serviceMANUEL G.
I was charged $14 without my consents or informed. When I asked the guy to take it off that I didn't want to purchased it. He stated he can't take it off because it's done. No effort at all to help and I know I'm not the only one encountered this. Also, the truck I rented has no mirror inside for view, that's safety hazard and I will report this to the Corporate. I told him , he said he doesn't care. The place doesn't need to operate U-haul to less of franchise.Chriscle S.
I forgot my credit card in the truck and he called me right away to let me know! I couldn't go back but he assured me he would shred it and I cancelled it 10 minutes after leaving the shop. It's nice to know there are still honest people I. The world!!Rebecca B.
El cliente no dejó un comentario.CLARA C.
El cliente no dejó un comentario.JEREMY T.
El cliente no dejó un comentario.NIKITA J.
El cliente no dejó un comentario.KENNETH P.
The service was efficient.MSUGHTER Y.
El cliente no dejó un comentario.CYNTHIA C.
Good serviceDEXTER R.
They gave me a truck with a broken muffler and I was terrified for my life when I was driving. I thought maybe I was driving it wrong. They knew the truck was damaged when they gave it to me! Please don't ever refer them to me again!DASHONDA A.
Failure from where I originally reserved my transportation needs. Two days I visit location to extend and verify my reservation mr. carter confirm everything thing. Day of elderly female had wrong information, no truck, had to clue as to correct this complete failure. Then she sent across the highway to another business and that place is a extremely misrepresentation of uhaul (dump). My cost wasn't what I was lead to believe. I never had any problems with uhaul before.FRITZ H.
El cliente no dejó un comentario.VALERIE P.
El cliente no dejó un comentario.ANA B.
Actually be hands free instead of having to go into the store to deal with the cashier. Have internet to complete the U-Haul pick up.LAUREN M.
I was overchargedTERRINIKA G.
El cliente no dejó un comentario.MICHALA S.
The gentleman at the rental counter was very efficient and courteous. Very pleasant uHaul experience.JEFFREY C.
The issues are bigger than the dirty truck, wet supplies, or the weather and as it stands this transaction has damaged my perception of your brand. Your U-Haul representatives at Copy and Postal are letting you down. When I arrived, there were no lights on or air conditioning. I was sure it was open but the door was. I entered, had to wait for my eyes to adjust to the darkness. No one greeted me at the counter, instead they yelled at me from the desks about 15 Feet away. When finally one of them to come to the counter and found out I had already reserved online he huffed, walked away, and told the other â€˜you take care of this!' The other did after a few minutes approach the counter, asked for and took my license and I showed him my rental info on my phone, he then asked me for my credit card to pay for it. I said no because it was already pre-paid. Then they were fixated on changing my drop off location and making other suggestions that didn't make sense. I said no let's leave it as it was. He left for a few minutes and came back slapped a key on the counter top, pointed to a Dolly laying flat on the floor 15 Feet away with two plastic bags full of blankets, and said there's your stuff and the truck is just outside in the parking lot. I picked up the handle end of the dolly and exited. No one said anything else to me. It turns out the truck was parked over 700 Feet away, down the stripe center parking lot, in the rain I walked, dragging the dolly, checking numbers to match the random spaced truck in the lot, with the key in the other hand. The truck turned out to be hidden on the side of the building, in a big bog of water next the the dumpster. The truck was dirty inside and out (& I took pictures). When driving the pickup survey was issued and by the time I got to my location it had times out. They never bother to tell me it was coming and probably for good reason. Later that day, I realized that I never got my Drivers License back and when I called to ask about it, I was told NO and they hung up! The next day when getting ready to load the truck with antique furniture from the estate I unpacked the blankets and found they had lots of dried Mud on them and many where still damp. One dry on actually ended up fusing to my table top during transport and now the antique will need to be resurfaced, which diminishes its value. The truck itself performed well enough. Thank you for your gesture but $50 doesn't fix the situation or the damage to the furniture fro whatever chemical was in or on the blankets. If you can recover my DL that would be appreciated.Kevin T.
El cliente no dejó un comentario.ANTHONY R.
El cliente no dejó un comentario.Rami H.
No commentTerry C.
Wish the digital check-in worked at this location. Other than that, good.Thomas L.
El cliente no dejó un comentario.Jakelin R.
El cliente no dejó un comentario.ELIZABETH LEEANN N.
None. Thank you! Great service.RAFAEL F.
El cliente no dejó un comentario.Khaya M.
El cliente no dejó un comentario.AMY C.
El cliente no dejó un comentario.CLIFTON H.
People were very welcoming. I would recommend this business to others who need a U-haul. I would use them in the future.ANITA G.
El cliente no dejó un comentario.PAULINE G.
Good serviceSAID A.