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Kalil A.
Customer Reviews for Copeland Tire Ltd
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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No complaints. The Owner and employee were both helpful and professional during transaction. Practicing social distance as well.
Jennifer S.Got the u haul at 1pm they closed at 4pm which is weird uhaul usually closes at 6pm I dropped the uhaul back off at 5pm and was charged for two days. I had the uhaul all for 4 hours and was charged for 48 hours. Would never recommend this location!
quonie B.I did not promise to pay all them extra fees the Dexter location is horrible I will be gladly to pay the total of 113 for my rental but he reported the truck stolen making it hard for me to get a rental than I called to discuss the late ness and he's a bad sub contractor. I will mail in the remainder money I paid 48 so I will pay the rest minus all them error fees and a cleaning fee because I didn't return the truck dirty
TIERA DOMINIQUE R.Make sure you can move the seats back and forth. I'm short and that was difficult for me to drive.
laishe R.Nothing at all. Great customer service/experience all around!
Herb H.No complaints. Everything went quick and easy!
Dexter P.The company can not explain the bill and i was over charge for something and i still own 29.36 why and the u-haul was 29.99
Tabatha F.Let people know ahead of time prices and rates. Also never make a offer and go back on it.
Mykea D.Great service professional staff
mark W.Mr Copeland was very business like. And most of all he does business with a smile. ??
janice L.I would suggest better lighting at the location. But overall easy process. The beginning was delayed.
Falinda E.Rude disrespectful horrible customer service they talk to people like a damn dog I will never go to them again
paul S.Fast & Friendly service pleasurable experience
keith M.The truck was brand new and the service excellent even the dollies we rented were great,outstanding.
rickey T.The truck had a lock on it and the code that I was given wouldn't workwhen I called U-hail I had to wait for 18 minutes on hold until someone answered the call then I was transferred to another department and was on hold for another 5 minutes they got ahold of the owner and he verified the code it still wouldnt work she called him back and included him in the call after locking up the code again he gave us another one and it finally worked. Picking up this truck took over 2 hours.
Larry H.The best experience ever ?? I definitely will refer my family and friends and the best customer service friendly atmosphere thanks uhaul
carol G.Pleasant customer service was provided, with complete details for rental agreement and payment. Thank you !!!
pamela C.Mr Copeland is a very nice and professional person. I appreciate his business in our neighborhood. Gracias
DEMETRIA S.If found mouse dropping in one of my cubicles. When I was cleaning the cubical I noticed a small opening in the corner of an adjoining cubical. As a suggestion, have each cubical sealed with a sealer that can prevent rodents from traveling in other cubicles. I did tell the clerk about the opening upon final inspection.
Michael G.Nope everything was good
victoria S.Everything was great. Customer Service was excellent. I was excited that this location was located in my urban neighborhood. This made pick up and return convenient. Kudos for the inner city location.
David H.Make sure u never use Dexter no. 1. The manager gave a Uhaul under my phone number at 12p to someone which blocked me from my reservation at 130p n which no truck was there for me. The manager told me i had no reservation but wen i showed him my email confirmation he still denied it right along with denying he made a mistake n tried to brush me off n close at 2p. I spoke to scheduling departments n they told him themselves he needs to call his area manager to reverse the rental off my phone number n he still was in denial n didn't want to take responsibility. It had to b God that brought a renter whom was dropping off her Uhaul rental after hrs n yes we were still in office tryna get him to budge n hadnt this lady brought the truck in, i wouldn't have had a truck that day n it took an hr to get it through his ears that he messed up n to reverse it or its like im out with a dispatched truck already. After all this we get home to move n his assistant gave me an appliance dolly with no safety buckles n we had to slide a refrigerator, stove, n deep freezer on their sides up a flight of stairs. Dexter is a hell noooo! Reservation are horrible next time ill walk in like ive done for yrs cuz once they verbally told me one was on w.warren n wen on-site manager checked again they had me in fucking Canada n I live in Detroit. Walk in or reserve but call the onsite for confirmation
Lakeisha H.And they over charge me on the mileage
abubakr E.It's run by some very nice people
craig T.The owner was extremely friendly and helpful. They tried charging me double, and his boss (on the phone) was absolutely no help. He told me to just pay it and they might take some money off. Nope. So, I had to cancel my online reservation, and the owner made a new one. An hour later, and we were finally gone.
Shaye B.Very helpful. Steve really knows his business.. Had a problem.. Problem solved just with a call. Would recommend this location, and Steve of course.
Candace J.Mr. Copeland was very helpful and explained everything
rachael B.Gentleman at the counter did not know how to navigate the system to give a receipt. We waited approximately 40 minutes.
Kimberly J.The staff is extremely friendly and helpful! I highly recommend this location.
RHONDA F.I had an excellent experience renting the U-Haul truck from Copeland and will definitely use them in the future if I need to rent a truck. J. Frazier
JAN F.Increase computer speed.
BRIDGET B.Check in time could be faster. Steve was very friendly and nice.
Tracy M.Black owned location in business for almost 50 years and doing uhaul for 20+ years. ..love it!
joselyn D.Nothing.Be nice like they were to me
RUTHIE L.Wonderful service good people
TIFFANY J.Very friendly and knowleable excellence service
debra L.Nothing, everything was great. From the moment I walked in. I was greeted, reservation was immediately pulled, truck was ready. I was on my way in 15 minutes . Great customer service.
lori H.The customer service that was provided to me was excellent! Yo
SHATAYSHA K.Friendly staff and extremely helpful
Shaneka W.Very fast and friendly service.
Raymond R.Customer service was great. The location was easy to find.The equipment was great. I would definitely recommend this place to my friends.
DONNIE J.Every thing was perfect. The customer service person was extremely helpful, informative and professional.
tracey B.Clearly explain the insurance charges. I felt like the insurance was slide in.
ANDRE L.It was cool considering I ordered itfor a later time and was able to pick it up early...the service was good and the girl at the ccounter was nice and friendly...I would recommend this location again
Larry P.Add more drink holders in your trucks and storage for things like snacks, pillows and blankets.
SAHAR O.The people there were great. It made me mad I couldn't get a trailer in my own county. Then to go deep into Detroit I wanted to cancel. But I needed it that bad.
ROGER L.The people at Copeland tire were great! They were friendly, the truck was clean, ready and waiting for my appointment time. I already have recommended this location to a friend. This was a very plesant experience.
WALTER Y.great service
DAWN G.Outstanding service given by Sky! I am pleased.
KATHY P.Everything was great. Attendant was nice & informative. I would use them again if needed & would recommend them to fam & friends. I just wish the Saturday hours were longer at this location. To improve for the next customer always keep nice people working for you.
velma R.The truck inside smell badly the seats need to be shampoo. Gracias
BRIAN H.You need to have a eastside location. I don't think it's fair that u charge for the miles to bring the truck back.
WAUKISHA B.have the keys there on time.
Gabrielle J.