Customer Reviews for Cool Spring Storage
(U-Haul Neighborhood Dealer)

226 reviews

258 Mallory Station Rd   Franklin, TN 37067

(615) 224-8995

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 2:45 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 224-8995

258 Mallory Station Rd
Franklin, TN 37067

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:45 pm
  • Sat: 9 am - 2:45 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Doug G. 
Rating:
5.0

Nothing. Everything was great! Thank you

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Pretty smooth transaction, not much. Thanks.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

JAMES E. 
Rating:
5.0

Tami was absolutely Incredible!!!! Best experience I have ever had

Clint M. 
Rating:
5.0

Ensure USB ports / power sources are functional. My truck had USB ports that were pushed through the dash and I was not able to power my phone, which was needed for GPS purposes. Truck was clean and worked perfectly other than that.

MARK M. 
Rating:
5.0

The customer service gal was excellent!!! Polite. knowledgeable. The office was very clean. I will recommend!

Rourk M. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Tammy was friendly and helpful

JACK S. 
Rating:
5.0

Customer did not leave a comment.

ORLIN D. 
Rating:
4.0

No uhaul personnel available. But storage unit rep was very kind and helpful

Robert G. 
Rating:
4.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

matthew T. 
Rating:
3.0

The people working at the time of pickup was really young. The guy asked if I wanted him to hook up the Uhaul to my vehicle. I said yes. I have been using that Uhaul location for the past 10 years. They have automatically hook up and unhooked my Zuhaul equipment during every encounter. If I had to hook up and unhook my equipment, I would go elsewhere. He was a young male kid. I wasn't convinced he knew what he was doing. He was also asking his female co-worker if what he was doing was correct. He shouldn't be working there. I won't be using his services again. Mitt confident my equipment was hooked up correctly.

Hulet T. 
Rating:
1.0

I was scheduled to pick up a 10' truck at 5:00 am. It was behind a locked gate and didn't have the code to get in. I was able to chat with someone online to get the code, but then the key wasn't left for the truck, so I was not able to use it.

Donna B. 
Rating:
3.0

I know you subcontract labor but when navigating their website, I was asked to check AM, afternoon, or evening. I didn't realize that specifying a time came later in the process. A note to that effect would be nice for newbies.

Arthur D. 
Rating:
5.0

The person who helped me was very polite and well organized.

Ben B. 
Rating:
4.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Already very good, doesn't need improvement.

JP R. 
Rating:
5.0

Very friendly at the pickup location, he needs commended! Uhaul rep Jim Price who I talked with on phone was very professional, friendly, and able to help me out when there were issues with 24 guarantee. Very pleased with this rental

TEDDY B. 
Rating:
2.0

Unfortunately, I had to wait for over an hour for an employee to arrive to rent me the truck. I waited in the hot sun and made 2 separate attempts to call the corporate office to get a manager there to finalize my rental. I was assured both times that a manager would be on site within 15 minutes and in neither case did that occur. When the manager finally did arrive, he had VERY little interest in providing good customer service. He didn't even walk me to the truck I was to rent. Honestly, this ranks as the lowest of all of my experiences with U-Haul. I chose U-Haul precisely because I've had such great success with the company. In this case, however, I would not recommend this location to anyone without change in management.

ALLISON A. 
Rating:
1.0

They didn't have any furniture pads. The original invoice showed a charge for the pads. I went in to get it corrected and he said there was no charge but then my final invoice showed the charge. I was also Then for some reason I was charged for 2 rental periods. Even though the facility was closed and it was after hours and I was assured I could return it when I was done.

ROGER B. 
Rating:
4.0

The truck was pulled in forward. This location requires a backout and turnaround. I have a CDL which is the only reason I was able to complete it. The location has space available for the truck to be put into a straight pull-out.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Ellen B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW V. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Stephen H. 
Rating:
3.0

Arrange the equipment where customer want to pick up.

Muhammad Zafar J. 
Rating:
5.0

Customer did not leave a comment.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

Lucille S. 
Rating:
5.0

Customer did not leave a comment.

Rocky B. 
Rating:
4.0

Very friendly.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Alexis C. 
Rating:
5.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

The employee was so nice and professional. Very convenient location. Thank you!

DONNA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
3.0

Customer did not leave a comment.

Polly C. 
Rating:
4.0

The only issue was parking.

Robin D. 
Rating:
5.0

Nothing. It was great and the person working the desk was outstanding!

EDWARD T. 
Rating:
5.0

Great customer service! Thankyou!

ROGER C. 
Rating:
2.0

Overall, the person working the front desk was nice, but the logistics & wellbeing of the equipment were not great. When I called to book the uHaul, I was given inaccurate information about which uHaul option would be cheaper (in town v. drop off). I was told a drop off in Nashville would be cheaper, when it would actually be 2x the price. Then, when I went to pick up the truck the gas was lower than described and the truck was filled with broken glass. I went to report the problem after reaching my location and could not report it online. Then, when I went to check the truck back in the website would not allow us to check in because of a glitch with location services. There was another group nearby having the same difficulty.

HANNAH L. 
Rating:
5.0

Customer did not leave a comment.

FRED M. 
Rating:
4.0

Myself and someone else who were returning trucks couldn't photo the mileage, and fuel because of location detection and my phone was set to be found by location, as it always is . That's was frustrating and I better not be charged more for something that wasn't my fault. I took photos of those things for record.

JOHNATHAN V. 
Rating:
4.0

We utilized the after hours drop off process. The next morning we received a correctly priced receipt. The location was clean and also was a storage unit while we did use the storage units it is well equipped and IHUAL specific

MICHAEL JOSEPH S. 
Rating:
4.0

It was ok….

ROBERT S. 
Rating:
5.0

Cab of truck was filthy - otherwise truck in good condition

Jeffrey B. 
Rating:
5.0

Quick and easy with great customer service!

IVAN C. 
Rating:
3.0

I was told I can drop off at any uhaul location and when I went to drop at this location 1.5 miles away, the person there simply made no effort to help. I had to call 800 number and have the drop off changed and then he took it. Felt like he wanted no part of this.

MURALIDHAR P. 
Rating:
5.0

Customer did not leave a comment.

GERRIT W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Friendly service. Fast check in. Convenient location. Overall a great experience.

WENBIAO C. 
Rating:
4.0

Do not have drop off location different from pick-up location. I parked my car at the pick-up location and had no way to get back since the drop off location was different and no ride was offered. Very, very poor service!!!

DANIEL S. 
Rating:
4.0

Customer did not leave a comment.

RON T. 
Rating:
5.0

Never got my furniture dolly or furniture pads

Leonardo A. 
Rating:
5.0

They were extremely helpful in helping me with the on line requirements which j found difficult but he took care of everything for me, very helpful, I will definitely rent from this location again.

LAWRENCE D. 
Rating:
5.0

Nothing. It was great as was property manager Tobius!

Samuel B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN W. 
Rating:
4.0

Nothing the customer service was excellent!!!

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

JANNA T. 
Rating:
4.0

I received a charge with 50 miles charged when I only drove 21 miles. I was told just guess how many miles I would drive before I left. That I would be charged for actual miles driven. I called the rental location and still have received no response. Ripped off for twenty something dollars. Other than that the service was fine.

RANDOLPH S. 
Rating:
5.0

Very happy

Cynthia M. 
Rating:
5.0

Stay the same

Claude P. 
Rating:
4.0

Location drop off was handled very quickly and they took care of documentation of checkout . Did not check inside truck while I was present Which was swept with folded furniture pads. Took my word for it. Was gone in 5 minutes.

Eric F. 
Rating:
4.0

Customer did not leave a comment.

Kevin G. 
Rating:
3.0

sorry, i did not go to this u-haul site

Joseph R. 
Rating:
5.0

When a reservation is made for a specific type of truck it should be guaranteed. I rented a 10' truck and found out that they changed locations on me and didn't have any available so they gave me a 15' truck. What's the point of reserving something if you don't get it?

Brian S. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The online UHAUL where I reserved the vehicle did not recognize my location when I went to pick up it up. Tammy had closed for the day and was leaving when she saw me standing there (lost). She directed me into the office logged in to take care of me. Tammy is awesome! I'm very happy with the service from Cool Springs Storage. Not satisfied with the online experience however.

CINDY L. 
Rating:
4.0

Customer did not leave a comment.

Jessica M. 
Rating:
3.0

Pick up person was lovely, drop of person gave me a massive sigh and eye roll when I'd parked the van instead of leaving it right outside. I guess she didn't want the extra walk.

Mark S. 
Rating:
1.0

The truck was supposed to be left a a half tank of gas. I left it w only slightly less than that; between 1/4 and 1/2 a tank after hours. This location lied and said the gas tank was almost empty, and charged me over $92 for gas. When I emailed, disputed that and asked what could be done, I received no answer. My suspicion is that they do this to everyone to make money. I am NOT happy.

TRACEY D. 
Rating:
5.0

Customer did not leave a comment.

Special Event S. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

EVerything went well, thank you.

Todd G. 
Rating:
1.0

Charged a full day rate, for admittedly being 6 minutes late, without being given the option to keeping the van until the next day when I was scheduled to pick up another reservation for the same vehicle. PATHETIC

David S. 
Rating:
5.0

Jason was superb!

Steven K. 
Rating:
5.0

The lady that assisted me at the counter was extremely friendly and helpful

Josh B. 
Rating:
3.0

Experience was good.

Pamela P. 
Rating:
5.0

Customer did not leave a comment.

CALVIN L. 
Rating:
4.0

Customer did not leave a comment.

Kendall D. 
Rating:
1.0

If I had known there was a drop off charge for after hours (Sunday) I would have chosen a different location with better hours. I dropped the truck off early to your benefit and you charge me!!

Lynn P. 
Rating:
5.0

none

WALT C. 
Rating:
1.0

I asked for 3 bags of furniture pads upon returning to different location he stated she charged me for 48!

Bryan S. 
Rating:
3.0

I reserved a truck 10 days in advance for the location just off I-65 in Franklin. However, the day before I wasupposed to pick it up, I was informed by text that the equipment was not available and I had to go to another location to pick one up. This forced which forced me to drive through a lot of traffic congestion in an unfamiliar area. I chose the original location specifically to minimize traveling on such roads. After loading, I drove the truck 400 miles and it performed fine. Cruise control would have been nice, tho.

Mike R. 
Rating:
3.0

Since the location was closed, it was difficult to know where to park the truck. The online guidance indicated that once I created an account, they would tell me where to park at that specific location.

David D. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

mark V. 
Rating:
5.0

Customer did not leave a comment.

Clairann V. 
Rating:
4.0

Customer did not leave a comment.

Roy P. 
Rating:
4.0

Service was fine, but mileage was listed as 300 more than actually on the odometer. If we hadn't looked ourselves, we would have been charged. We were told it would be fixed, but when we got to our destination, it was the same situation

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
3.0

Customer did not leave a comment.

Julian P. 
Rating:
5.0

Customer did not leave a comment.

Willy G. 
Rating:
5.0

Nice job

Josh P. 
Rating:
5.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Car passenger door had a problem. alert for open passenger door never went off. Need better inspection.

Niloy D. 
Rating:
4.0

I did not see any additional convenience by having the reservation go through my cell phone. The manager at this location did a good job.

James W. 
Rating:
4.0

Customer did not leave a comment.

Marcus D. 
No reviews have been submitted for this location.

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