Susan was very helpful and patient throughout the whole move in/move out process. Facility was clean, secure and everything worked.
Francis U | Overall ExperienceCustomer Reviews for Cool Air Storage Ob Llc
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best service I have ever experienced anywhere.
Debra B | Overall ExperienceI love my storage units. I have had now an inside and outside unit for over two years. Susan is friendly and helpful. My belongings are well protected and do not smell like they have been in storage. I would recommend them to anyone.
Mike L | Overall ExperienceRats Susan is the owner RUDE VERY RUDE SHE GAVE ME THE RUN AROUND WITH MY DRILL OFF DATE to find out thEY charge 50$ to use a grinder. RATS got into my unit aTe up important documents like birth certificates and the only thing was offered was 25 off for rat traps my clothes had rat feces all thru them very very very DISAPPOINTED.
Ashley B | Overall ExperienceThe manager always went above and beyond for me! She was always helpful. The facility was always clean and well lit. I would highly recommend to anyone.
Manzie R | Overall ExperienceI had my things stored there for over a year never had any problems. The staff there is friendly and very helpful to accommodate what you might need.
Christy C | Overall ExperienceVery clean and well maintained. The office staff answered my questions very promptly. Would recommend.
Rebecca S | Overall ExperienceSo helpful and easy to work with, the owners made the storage and moving process so effortless with much less stress. Should I need storage in the future, I will return. I definitely recommend Cool Storage of Citronelle, AL.
Debra B | Overall ExperienceThe owner told me I could not put household garbage in garbage. I said it was not household but he was being a duck because it was in a trash bin and as much as I paid a month I should have been able to throw whatever I wanted away. The storage building was not cool so the name should be changed to hot air storage.
Chad O | Overall ExperienceThe place was new and clean. I was able to move in right away which was a blessing because everything did not fit in our POD.
Mary L | Overall ExperienceExcellent experience!! The unit served us well as we transitioned from the sell of our home and prepared to move to Guatemala. My husband even said they played the best music!
Tammy O | Overall ExperienceThe nicest mini storage I've ever rented. They have thought of everything to make it a high quality experience.
Samuel M | Overall ExperienceI would definitely recommend this storage facility to anyone and everyone . It was clean, climate controlled and I felt very safe at any time.
Teresa E | Overall ExperienceI told them I wanted to back a trailer in there with motorcycles on it new it would barely fit through the door which I understood that but they didn't tell me it had a 6" or 7" concrete Curb or I should say the floor is 6" above the asphalt to keep water out when I noted them I need to back my trailer into that storage unit they failed to tell me about floor lack of communication and notifying people what is actually there
DARIN C | Overall ExperienceThe in gate was always open
Linda L | Overall ExperienceThis place is excellent
Paul K | Overall ExperienceVery clean and well maintained. I was very impressed with the welcome package which included a welcome letter, pen, lock and opener. An opener! Genius! Such an easy experience!
Connie A | Overall ExperienceThis facility is very people friendly and ran by people who make you feel welcome, well manner professional ran. Thanks on my first time rental unit experience.
Joseph S | Overall ExperienceEveryone was very helpful and efficient.
Barrett D | Overall Experience