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Daniel T J.
Customer Reviews for Cooks Tire Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always super service with U-Haul 👍
Patrick B.No Dolly was provided. We had to go back in and express the need for the dolly. When we were told too bad we decided to get a refund and go elsewhere as we were renting the Uhaul with the ramp specifically for the use of the dolly. Within 1 minute the guy came out of the back with said dolly. When I initially rented the Uhaul the guy said be back by 10am the next morning. My card was charged $51.00 at the time of leaving. The Uhaul was returned to the (closed)location at the correct time with the gas replaced in it, we drove less than 10 miles and the keys placed in the correct box. It Wasn't until 4 days later that I was charged $81. When I called to ask about the $30 extra charge I had to leave a message for the "Uhaul Guy" because nobody else knew anything about it. I have contacted them 4x now with no return call and still no explanation for the extra charges. I am extremely disappointed. Also the text with the link to verify dropping the Uhaul vehicle off was not applicable. When I clicked the link it said page not able to be displayed.
nikki L.Good.
David P.Jason was great to work with fast and out the door thank you
Susan W.The employees didn't do their job and made the customer hook up the trailer!
Harry W.They couldn't check my truck in for a week after the employee playing with his phone told me he would get right to it. Wasn't checked in till I called to complain about an extra hundred dollar charge I wasn't informed about till I looked at my bank statement
donavon A.Nothing, it was easy peasy!!!!
Alan D.They were too busy to help disconnect the trailer and asked me to do it myself. I had never done this before. I did my best and still have not received a final bill or proof of returning this morning at 0915
Jason M.This location was fine, however, it was not the reserved location. When we arrived at the first location, we were unable to get our reserved vehicle and had to change locations. This resulted in delay a with our move and increased costs due to the extra mileage. When I called to report the issue, they moved the location but reserved it for 11pm instead of am which created additional delays when we had to call again to fix the problem. Very frustrating experience.
Amy F.Very happy with availability and vehichle transport (trailor) worked very well ! Vehichle hauled was a 2000 jeep wrangler tj ,,, perfect fit , hauled nice.
STEVE S.Truck was dirty, Check Engine light was on entire time, effectiing power and adversely affecting fuel mileage. Nice staff but Uhaul equipment was in very poor condition. I feel this is more of a corporate issue then a location issue. We will be seeking future rentals from a company who takes care of their fleet.
Kelly E.Needed a 7 prong adapter for 2012 truck . Updating the trailer harness to fit newer trucks
ARIEL D.It's a small location wherein the UHaul operation is secondary to the automotive repair business. There isn't much that you can do to improve the efficiency of the operation - the UHaul customers are queued up with auto repair customers.
Matthew H.Staff was extremely friendly and helpful. Highly recommend.
Neil B.This was my first time ever using UHAUL and it will sadly be my last. When I looked online it would only be $114 and I was charged $145. On top of having to pay for gas. It ended up costing me over $200 for a move less than 1 hour away.
melissa A.The price of the rental is very reasonable. I would use this company in the future if ever needed.
charlene J.They were courteous and cooperative...a pleasure doing business with them.
douglas M.Tell truth about price.
KENNETH H.Not tell people you will give them "a few extra miles" and then don't which cost customer money. Also, be there at designated time not 15 minutes late. The drop off people were much more customer friendly than the pick up ones were. Indoor smoking really??
Mary C.Great service
Patrick B.Guys at Cooks were all helpful and super nice! Made sure it was cleaned off from snow and warmed up for me. Thanks so much!
Jacqueline M.Reserved a 20 foot van. ahead of time .Drove 85 miles to location from home. Cooks Did not have 20 footer only 2 10 footers . I was moving a house hold to Buffalo. Had to leave some items. They then charged me more for 10 footer than I had deposited for the unit I needed. Place looks like a junk yard. U haul van was filthy inside and out.
jean K.Great service and friendly. Would definitely rent here again.
LEAHELAINE M.Uhaul was only filled 1/2 way with gas
Tracy V.Very unusual but took care of me fast
WILLIAMJ S.Stop changing pick up locations..
D W.Darin was very helpful and explained everything to my satisfaction.
neil W.This pick up location was great and the service was fantastic. The gentleman who took care of me was great! The poor rating does not reflect Cooks Tire. The poor rating is associated with U-Haul. I scheduled this pick up a month prior. Less than 24 hours before pick up time, I was forced to change the reservation pick up spot and drive 60 miles out of the way. Customer service was absolutely horrendous. Both my pick up location and drop off locations were great. The staff was fast, efficient, and friendly. However, I will not be using U-Haul again after this last minute change in reservation and the $50 refund never being issued.
James K.Key drop off box on opposite side of building where you park the truck. Earned my Hiking merit badge.
Gregory C.Get your carriers to actually clean the vehicle and fix the issues it has before you rent it out. Worst experience ever with uhaul
Matthew P.The place was very dirty & service was ok. They seemed more interested in each other rather than us. We left the building smelling of cigarette smoke. I understand it was an auto center but still not welcoming place.
Peter S.Pleasant, helpful and went the extra mile to make things as easily as possible.
Bernard C.Make your system easier for your representatives to book and finalize the transactions for the customer. This poor man had to input all the information 3 time just to book it and 2 so I could pay for it.
Renae E.Gross inside
Brian E.very dirty, nobody in shop was wearing a mask, had to hook up trailer myself
STEVE G.Had to pick up car hauler 25 miles away from the uhaul truck location. Was given extra miles but was not reimbursed for the fuel spent having to pick up car hauler. The store rep also snuck in insurance on the car hauler without even asking if insurance was wanted on equipment. Worst experience ever and I will be choosing another moving equipment company from now on.
Ezechial A.Hey both are establishments for very accommodating thank you
Russell M.I picked an 11am pickup time. NOWHERE did i see any mention of a 24 hour lock-in when i picked this time, nor between when i picked it and when i had confirmed the pickup on that day. Once i had ALREADY picked it up, i was given the 11am drop off time. If i had known that i would only have 24 hours from my pickup, I would not have picked 11am since i wasnt even going to pick up the key until 12pm the following day. When i called asking for an extension, i was told i had to pay 40 dollars to extend my rental by another 24 hours. I needed to extend by only 4 hours, though was charged for a full day. I think that is ridiculous for a number of reasons. I will absolutely avoid using Uhaul for any moves in the future.
Devin R.Quick ,easy in and out.
Terrence F.Return went very well
Calvin D.Great customer service. Clean and well maintained truck.
Mark F.Internet service between Customer and Uhaul was excellent. Vendor had issues with his software interface with Uhaul. Slow and does not always populate the data boxes consistently.
George C.