Stop changing pick up locations..
D W.
Customer Reviews for Cooks Tire Automotive
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Darin was very helpful and explained everything to my satisfaction.
neil W.This pick up location was great and the service was fantastic. The gentleman who took care of me was great! The poor rating does not reflect Cooks Tire. The poor rating is associated with U-Haul. I scheduled this pick up a month prior. Less than 24 hours before pick up time, I was forced to change the reservation pick up spot and drive 60 miles out of the way. Customer service was absolutely horrendous. Both my pick up location and drop off locations were great. The staff was fast, efficient, and friendly. However, I will not be using U-Haul again after this last minute change in reservation and the $50 refund never being issued.
James K.Key drop off box on opposite side of building where you park the truck. Earned my Hiking merit badge.
Gregory C.Get your carriers to actually clean the vehicle and fix the issues it has before you rent it out. Worst experience ever with uhaul
Matthew P.The place was very dirty & service was ok. They seemed more interested in each other rather than us. We left the building smelling of cigarette smoke. I understand it was an auto center but still not welcoming place.
Peter S.Pleasant, helpful and went the extra mile to make things as easily as possible.
Bernard C.Make your system easier for your representatives to book and finalize the transactions for the customer. This poor man had to input all the information 3 time just to book it and 2 so I could pay for it.
Renae E.Gross inside
Brian E.very dirty, nobody in shop was wearing a mask, had to hook up trailer myself
STEVE G.Had to pick up car hauler 25 miles away from the uhaul truck location. Was given extra miles but was not reimbursed for the fuel spent having to pick up car hauler. The store rep also snuck in insurance on the car hauler without even asking if insurance was wanted on equipment. Worst experience ever and I will be choosing another moving equipment company from now on.
Ezechial A.Hey both are establishments for very accommodating thank you
Russell M.I picked an 11am pickup time. NOWHERE did i see any mention of a 24 hour lock-in when i picked this time, nor between when i picked it and when i had confirmed the pickup on that day. Once i had ALREADY picked it up, i was given the 11am drop off time. If i had known that i would only have 24 hours from my pickup, I would not have picked 11am since i wasnt even going to pick up the key until 12pm the following day. When i called asking for an extension, i was told i had to pay 40 dollars to extend my rental by another 24 hours. I needed to extend by only 4 hours, though was charged for a full day. I think that is ridiculous for a number of reasons. I will absolutely avoid using Uhaul for any moves in the future.
Devin R.Quick ,easy in and out.
Terrence F.Return went very well
Calvin D.Great customer service. Clean and well maintained truck.
Mark F.Internet service between Customer and Uhaul was excellent. Vendor had issues with his software interface with Uhaul. Slow and does not always populate the data boxes consistently.
George C.Thus has nothing to do with Cooks. I made my reservation by phone with 800 number. They indicated the closest dolly was in Wellsville 20 some miles from my home. When I drove by my local location 3 miles away their was a dolly on their lot.
dale P.Easy place to drop at.
Terrence F.Owners were very nice and very helpful. Was a very easy process.
jeffrey G.They were supposed to open at 8:00 am, but employee didn't show up until almost 8:20. Never apologized, just sat there with an energy drink in one hand and a breakfast sandwich in the other asking me what I want. The inside of this location is beyond disgusting. He said the fuel was at 3/4, but it was more like 5/8. Moving blankets were full of dead grass and weeds. UHaul needs to do better than this even if it means losing a location.
Timothy T.They were very helpful and polite.
Christina F.Very helpful. Will do business with them again.
Karl G.Nothing, everything was perfect
John S.Nice people
marcia Q.Trailer lights was broken when we picked it up and was charged the wrong price than what we were quoted
dawn C.Very friendly and inviting, helped answer all of my questions
william R.The truck had a large dent by a fender. It also did not drive very well. While the people at Cooks were very nice and professional I was not happy that I had to drive an extra 25 miles than the closest one to my location. Overall, I am not sure if I will use Uhaul again for my needs.
Steven C.Cost
Andrew D.Address is different than the drop off location
Joe B.always fast and courteous service from the staff at Cooks. We have rented from them before and we always go back.
Anthony L.well there was suppose to 3/8 of gas when in fact there was barely a 1/8 tank.
James S.Always friendly
Emily F.Nobody was there during business hours. We were told business closed the week for vacation. However no sign was placed anywhere. The place is a dump!!!!!!
Eric M.The entire pick up process was very frustrating When I was told that I needed to pick it up at a different location form my requested location (which was 20 miles away) I called them immediately to let the know due to this change I would not be able to pick it up at the scheduled time and it would need to be later in the day. I was told they where open till 4. Then on the pick up day i received a call saying I had missed my pickup time of 1 but that it would be held till 3. (I was in the middle of my sons college graduation when I got the call) I stepped out immediately and called the location saying I had told them the day before I would be there before 4. He said he was only open till 2, I told him I could not get there by 2 and he agreed to stay open later Basically I was a disaster from my end regarding the pick up and I will definitely look at other options before I use U-Haul again
Chuck C.Fast service. Friendly personnel. Always had the size equipment needed.
Thomas G.