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sheila M.
Customer Reviews for Cooks Tire Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck was dirty, Check Engine light was on entire time, effectiing power and adversely affecting fuel mileage. Nice staff but Uhaul equipment was in very poor condition. I feel this is more of a corporate issue then a location issue. We will be seeking future rentals from a company who takes care of their fleet.
Kelly E.Needed a 7 prong adapter for 2012 truck . Updating the trailer harness to fit newer trucks
ARIEL D.It's a small location wherein the UHaul operation is secondary to the automotive repair business. There isn't much that you can do to improve the efficiency of the operation - the UHaul customers are queued up with auto repair customers.
Matthew H.Staff was extremely friendly and helpful. Highly recommend.
Neil B.This was my first time ever using UHAUL and it will sadly be my last. When I looked online it would only be $114 and I was charged $145. On top of having to pay for gas. It ended up costing me over $200 for a move less than 1 hour away.
melissa A.The price of the rental is very reasonable. I would use this company in the future if ever needed.
charlene J.They were courteous and cooperative...a pleasure doing business with them.
douglas M.Tell truth about price.
KENNETH H.Not tell people you will give them "a few extra miles" and then don't which cost customer money. Also, be there at designated time not 15 minutes late. The drop off people were much more customer friendly than the pick up ones were. Indoor smoking really??
Mary C.Great service
Patrick B.Guys at Cooks were all helpful and super nice! Made sure it was cleaned off from snow and warmed up for me. Thanks so much!
Jacqueline M.Reserved a 20 foot van. ahead of time .Drove 85 miles to location from home. Cooks Did not have 20 footer only 2 10 footers . I was moving a house hold to Buffalo. Had to leave some items. They then charged me more for 10 footer than I had deposited for the unit I needed. Place looks like a junk yard. U haul van was filthy inside and out.
jean K.Great service and friendly. Would definitely rent here again.
LEAHELAINE M.Uhaul was only filled 1/2 way with gas
Tracy V.Very unusual but took care of me fast
WILLIAMJ S.Stop changing pick up locations..
D W.Darin was very helpful and explained everything to my satisfaction.
neil W.This pick up location was great and the service was fantastic. The gentleman who took care of me was great! The poor rating does not reflect Cooks Tire. The poor rating is associated with U-Haul. I scheduled this pick up a month prior. Less than 24 hours before pick up time, I was forced to change the reservation pick up spot and drive 60 miles out of the way. Customer service was absolutely horrendous. Both my pick up location and drop off locations were great. The staff was fast, efficient, and friendly. However, I will not be using U-Haul again after this last minute change in reservation and the $50 refund never being issued.
James K.Key drop off box on opposite side of building where you park the truck. Earned my Hiking merit badge.
Gregory C.Get your carriers to actually clean the vehicle and fix the issues it has before you rent it out. Worst experience ever with uhaul
Matthew P.The place was very dirty & service was ok. They seemed more interested in each other rather than us. We left the building smelling of cigarette smoke. I understand it was an auto center but still not welcoming place.
Peter S.Pleasant, helpful and went the extra mile to make things as easily as possible.
Bernard C.Make your system easier for your representatives to book and finalize the transactions for the customer. This poor man had to input all the information 3 time just to book it and 2 so I could pay for it.
Renae E.Gross inside
Brian E.very dirty, nobody in shop was wearing a mask, had to hook up trailer myself
STEVE G.Had to pick up car hauler 25 miles away from the uhaul truck location. Was given extra miles but was not reimbursed for the fuel spent having to pick up car hauler. The store rep also snuck in insurance on the car hauler without even asking if insurance was wanted on equipment. Worst experience ever and I will be choosing another moving equipment company from now on.
Ezechial A.Hey both are establishments for very accommodating thank you
Russell M.I picked an 11am pickup time. NOWHERE did i see any mention of a 24 hour lock-in when i picked this time, nor between when i picked it and when i had confirmed the pickup on that day. Once i had ALREADY picked it up, i was given the 11am drop off time. If i had known that i would only have 24 hours from my pickup, I would not have picked 11am since i wasnt even going to pick up the key until 12pm the following day. When i called asking for an extension, i was told i had to pay 40 dollars to extend my rental by another 24 hours. I needed to extend by only 4 hours, though was charged for a full day. I think that is ridiculous for a number of reasons. I will absolutely avoid using Uhaul for any moves in the future.
Devin R.Quick ,easy in and out.
Terrence F.Return went very well
Calvin D.Great customer service. Clean and well maintained truck.
Mark F.Internet service between Customer and Uhaul was excellent. Vendor had issues with his software interface with Uhaul. Slow and does not always populate the data boxes consistently.
George C.Thus has nothing to do with Cooks. I made my reservation by phone with 800 number. They indicated the closest dolly was in Wellsville 20 some miles from my home. When I drove by my local location 3 miles away their was a dolly on their lot.
dale P.Easy place to drop at.
Terrence F.Owners were very nice and very helpful. Was a very easy process.
jeffrey G.They were supposed to open at 8:00 am, but employee didn't show up until almost 8:20. Never apologized, just sat there with an energy drink in one hand and a breakfast sandwich in the other asking me what I want. The inside of this location is beyond disgusting. He said the fuel was at 3/4, but it was more like 5/8. Moving blankets were full of dead grass and weeds. UHaul needs to do better than this even if it means losing a location.
Timothy T.They were very helpful and polite.
Christina F.Very helpful. Will do business with them again.
Karl G.