Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exemplary service. Very courteous. Would certainly rent from this business again.
Donald H
Rating:
4.0
Improve app experience. Worst experience ever. Very stressful. Would not recommend at all. Not happy.
Josephine G
Rating:
5.0
Customer did not leave a comment.
martin b
Rating:
5.0
Customer did not leave a comment.
megan z
Rating:
5.0
Customer did not leave a comment.
GREG O
Rating:
5.0
Location & vehicle were great. What was not great was that I didn’t get a phone call the evening before pickup, as the email indicated that I would & my app didn’t update. So when I went to pick up my truck, there was no option in the app for “pick up my truck”. It just showed the reservation. After 40 minutes of messing around between the U-Haul website, app & googling various help sites, I finally found a work around & got the code to get my key. This part of the experience was crap. Of course it was on a Saturday, so no help to be had from a live person.
Lisa V
Rating:
5.0
The gentleman who helped us was so pleasant and efficient! Everything went so well. I have no suggestions for improvements from this experience!
Cynthia P
Rating:
5.0
Customer did not leave a comment.
paul w
Rating:
5.0
Friendly staff! Great people!
ROBERT S
Rating:
5.0
Great customers service! It only took me a few minutes to get the truck.
Rhapsedy K
Rating:
5.0
Hard to improve such great service. Always professional, friendly and helpful.
Nancy H
Rating:
5.0
I need to review my bill, as my rates were changed due to truck availability, I do believe I was overcharged. Other than that, ther service was and always has been impeccable!
Nichole M
Rating:
5.0
Excellent customer service and truck was great. Clean and well maintained, ihave rented others that were not so this was super refreshing!
Kathy V
Rating:
5.0
Nothing really. The fella was nice and friendly. Swept the truck and let use take a dolly just in case. Great experience.
James P
Rating:
5.0
The manager of this location was phenomenal! Professional, polite and always goes above and beyond for us. We have rented 4 trucks in the last year and always enjoy doing business here!!
JOSEPH E
Rating:
5.0
Donny was professional, offered advice, provided a couple of blankets and bungees - even offered me a coffee as I was waiting for ride. Place was clean as a whistle.
richard r
Rating:
5.0
Great service. Equipment was ready to go and in good working order! Very friendly staff!
Richard D
Rating:
5.0
Customer did not leave a comment.
Ricky B
Rating:
3.0
But with a warning about renting over a weekend as the site is closed and when I went to pick up the truck the hand truck and furniture blankets were not inside the truck and no one around to help me.
Margaret I
Rating:
5.0
Same as above
JOSEPH L
Rating:
5.0
Customer did not leave a comment.
Christopher T
Rating:
5.0
Customer did not leave a comment.
Wesley H
Rating:
3.0
Customer did not leave a comment.
Lisa B
Rating:
4.0
Customer did not leave a comment.
Ray G
Rating:
4.0
Customer did not leave a comment.
Susan C
Rating:
5.0
Customer did not leave a comment.
andrew h
Rating:
5.0
Customer did not leave a comment.
andrew h
Rating:
5.0
Customer did not leave a comment.
Caitlin K
Rating:
5.0
Customer did not leave a comment.
Gary Z
Rating:
5.0
Easy, fast, what we needed. Only issue was inability to talk to a local person.
David J
Rating:
5.0
Stay as you are…professional, friendly and service oriented. We have always been treated very kindly.
Nancy H
Rating:
5.0
Customer did not leave a comment.
Alyssa L
Rating:
5.0
Customer did not leave a comment.
Tim G
Rating:
5.0
First time used , very satisfied!!
Cynthia M
Rating:
4.0
The only that was discouraging was the internet connection. It took over 30 minutes to use the app to get the passcode to access the key. Also, when I ordered the truck, I added a 2 wheel dolly cart and that was not in the truck. It was on my original order.
Steve B
Rating:
4.0
Customer did not leave a comment.
Terrence K
Rating:
4.0
Get a Wifi Hotspot for the 24/7 customers. The cell service is bad, don't know if it is the metal buildings or power lines-took almost 45 mins to check out. Tried 3 different phones and carriers.
Patrick L
Rating:
5.0
Great customer service!
Very knowledgeable of the area & professional staff.
Delia M
Rating:
5.0
Customer did not leave a comment.
Kelly I
Rating:
1.0
Unfortunately this was the second consecutive time the alphabetical padlock on the truck to access appliance dolly caused problems. Last November, the lock was frozen shut and I had to go purchase spray to unlock.
Yesterday, the same issue occurred. This time the combination “DALY” did not work. The UHaul agent was helpful and even thought to try the previous combination just in case it hadn’t been reset.
The locks barely fit and attempts to “re-enter” the combination is consistently frustrating.
Agent was able to provision an alternative truck but unfortunately I had to complete the move without the use of the appliance dolly.
Team at Conway Storage is terrific. This is simply a bad solution desperately in need of something better.
James R
Rating:
1.0
Not a good place to park
stuart m
Rating:
3.0
Just has limited amount of trucks being in such a remote location. But was able to ge truck and went good!
Spencer J
Rating:
3.0
Customer did not leave a comment.
Carol G
Rating:
5.0
Customer did not leave a comment.
Patti P
Rating:
5.0
Customer did not leave a comment.
David F
Rating:
5.0
Very pleasant service agent.
Debra S
Rating:
4.0
Alignment and brakes were awful
Maurice A
Rating:
2.0
Fuel on E, blue mats inside U-Haul were thrown everywhere unfolded.
Ciara H
Rating:
4.0
Customer did not leave a comment.
PHILLIP V
Rating:
5.0
Customer did not leave a comment.
Lisa G
Rating:
5.0
Skip online check- in. Definitely a huge hassle. Thank god we went during normal business hours or we would not have gotten our truck.
The verification call couldn't be understood as there was a screaming baby in the background. After verification there was no instruction on how to retrieve our key for the truck. We had to go inside and wait for a live person to help. Put us an hour behind schedule.
Christina B
Rating:
5.0
No improvements needed…very smooth, professional experience! Highest recommendation!
Peter O
Rating:
5.0
This location provided excellent service. They ensured that any issues were remedied. I have no complaints about this location and will be happy to use them again in the future.
BRYAN D
Rating:
3.0
this is the hardest online check in I have ever used. It totally sucks. It is slow,, and would not continue my pick up request properly. You definitely need to make it easier to work with. Right now the website totally SUCKS!!!!!!!!!!!!!
Jean P
Rating:
5.0
Super nice people. Great place to rent trucks.
Carol C
Rating:
5.0
Change windshield wipers.
Michel W
Rating:
5.0
Customer did not leave a comment.
Brett s
Rating:
5.0
Location was good but I had the wrong mileage prices, so was MUCH more expensive than I expected. Seems like they went up in the last couple days??
Caitlin K
Rating:
5.0
Very Friendly and Helpful
Joel M
Rating:
3.0
Customer did not leave a comment.
Karen B
Rating:
5.0
Fast, friendly and easy to extend the rental time when I needed it longer. Will gladly use again 🤗
Tim B
Rating:
5.0
Customer did not leave a comment.
Lee B
Rating:
5.0
Very easy to work with!
Brad G
Rating:
5.0
Customer did not leave a comment.
Heather M
Rating:
3.0
No one was there
Percilla b
Rating:
5.0
Customer did not leave a comment.
alan h
Rating:
5.0
Easy drop off location
Anne L
Rating:
4.0
Customer did not leave a comment.
Charles B
Rating:
5.0
Excellent service
Robert V
Rating:
3.0
The interior light on the truck did not work unless manually turned on. We picked up the truck in the dark and had a heck of a time seeing anything. Also feel I was overcharged for gas. Should have been about $60 and ended up paying almost $90.
Candace P
Rating:
5.0
Customer did not leave a comment.
Barbara B
Rating:
5.0
Customer did not leave a comment.
Ryan J
Rating:
4.0
Customer did not leave a comment.
Ken W
Rating:
5.0
Great customer service
GARY J
Rating:
2.0
So they did an inspection on the truck before we rented it and found that one of the tires was flat. Donny took care of it right away got new tires on it and gave me an extra day to drop it off. He did amazing and I would definitely recommend them to anyone and if I need another Uhaul I will get it from them.
DesaRay B
Rating:
4.0
Allow franchisers to give quality reliable service instead of forcing clients to wait for day before confirmation!
Cayne D
Rating:
5.0
It was a comfortable and professional process.
Joseph T
Rating:
3.0
Make sure truck works. I rented and it was rainy on my way back to drop off and noticed the windshield wipers didn’t work. MAJOR SAFETY CONCERN.
Zachary K
Rating:
4.0
clean truck after each use. price overall expensive
Jess J
Rating:
3.0
The 26 foot truck we rented was swept out but the floor was filthy, needed to be powerwashed or something. Because of it the floor of our house got dirt tracked in. What did the previous customer haul, shrubbery?? Also, they had zero pads available, had to go to 2 different locations to get pads and another location for the car trailer.
Jim C
Rating:
5.0
Customer did not leave a comment.
Ezra B
Rating:
4.0
Truck was old. Well used.
joe s
Rating:
4.0
Customer did not leave a comment.
Charlene H
Rating:
4.0
Customer did not leave a comment.
wanda M
Rating:
5.0
Customer did not leave a comment.
Aaron A
Rating:
5.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Customer did not leave a comment.
Jared C
Rating:
5.0
Wonderful people to work with!
Douglas N
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
3.0
Vehicle was dirty and clearly maintenance has been neglected
Maurice A
Rating:
5.0
Customer did not leave a comment.
Marnie D
Rating:
2.0
Customer did not leave a comment.
cody w
Rating:
5.0
Customer did not leave a comment.
WILLIAM M
Rating:
5.0
Scared driving it, great staff tho
Collin T
Rating:
4.0
Customer did not leave a comment.
lila b
Rating:
5.0
I was happy with my service.
Christine W
Rating:
4.0
The alignment in the van I used was off. It was very unsafe using on the highway. I notified the location and they said they will look into it
Kaleb B
Rating:
5.0
Excellent service, very helpful
Phil J
Rating:
5.0
Customer did not leave a comment.
PRICE D
|
Overall Experience
Rating:
5.0
Terrific owners. Couldnt be more helpful!
SHERRY V
|
Overall Experience
Rating:
5.0
The staff there is the best, very helpful and kind.
Jeffrey O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dylan o
|
Overall Experience
Rating:
5.0
Excellent staff that went up and beyond to help me with my storage unit!
KYLE W
|
Overall Experience
Rating:
5.0
Service was excellent and unit was clean, dry and easy to access.
Patrick M
|
Reservation
Rating:
5.0
The owners are very nice and great to work with.
charlie s
|
Reservation
Rating:
5.0
Thank you for the great service!
Ryan B
|
Reservation
Rating:
5.0
Nicest and best managed storage facility I have ever used. 5 stars.
MICHAEL S
|
Overall Experience
Rating:
5.0
None
edward c
|
Overall Experience
Rating:
5.0
I cannot say enough good things about this facility. They are most helpful and best of all great customer service. No matter how busy I was treated with respect and a smile. I would highly recommend.
KAREN G
|
Overall Experience
Rating:
5.0
I have rented uhaul trucks and a unit from this location. It is simple, easy to find and the woman that works there is very kind (:
MELISSA K
|
Overall Experience
Rating:
4.0
Convenient
DEB B
|
Overall Experience
Rating:
5.0
Willing to go the extra mile to accommodate. Extremely friendly and would recommend.
Privacy R
|
First Impressions
Rating:
5.0
Fast courteous service! Convenient and clean new storage building!
Privacy R
|
First Impressions
Rating:
5.0
Didn`t need it. They were prompt and excellent to speak with prior to that decision. Will use it if needed in the future.
Privacy R
|
First Impressions
Rating:
5.0
Service was excellent. Space was clean.
Privacy R
|
First Impressions
Rating:
5.0
The management was very accommodating to my move-in schedule. The facility was well maintained and my unit was clean and ready for me to move my storage items into it.
