Customer Reviews for Convenient Self Storage LLC
(U-Haul Neighborhood Dealer)

Rating:

3.0

Drop off location was not open when I dropped off and the app did not work. I called two separate phone numbers and used the drop box. I can not comment as to this location due to it being closed.

Rating:

5.0

Fantastic customer service. Would definitely recommend this location to anyone.

Rating:

1.0

Overall it was a horrible experience from the time it took us 20 minutes to get the U-Haul and discovering the keys was in the truck and not locked up as I was expecting to receive a code to get keys. The U-Haul app is totally useless was unable to access to return the U-Haul via the app wouldn’t work. Thank goodness the tire shop owner Ray was in building to take the keys and photo. Called the retailer Michael at the number he left me and never responded. I would never recommend U-Haul or this retailer to anyone. Very bad experience

Rating:

5.0

They went over and above with helping getting the trailer hooked up to my truck. Pleasant, professional and went out of their way to accommodate me. Thank You Guys. It was a great experience. Will definitely utilize this Uhaul place again.

Rating:

5.0

Great communication!! Issue with bill was addressed super fast. On line scheduling was super easy.

Rating:

5.0

This location was easy and very convenient

Rating:

2.0

There's no light so dropping off at night is a real challenge, especially maneuvering such a large truck into place. That's really not cool. I would not recommend this location to anyone else.

Rating:

4.0

App for photo and license picture did not work. kept crashing. Representative for this location was excellent. Keep good communication with me.

Rating:

5.0

First time renting a trailer, the two gentlemen that helped us hitch it to our truck could not have been kinder or more helpful - just a great experience! We will definitely be back to rent again for our daughter’s upcoming move!

Rating:

5.0

Keep doing what your doing - easy in,, on time, easy out

Rating:

5.0

You need to fix the door on the trailer very hard to open it also wire to the lights need to be replaced was recently taped..

Rating:

5.0

Nothing don’t change a thing!

Rating:

5.0

The gentleman that I spoke with on the phone was a blessing as he helped & walked me through the whole process of renting the Uhaul. I would highly recommend them.

Rating:

5.0

I'm shocked at the final pricing - I really had no idea it would be $150 for a 24 hour rental. This is my fault I should have asked to have all charges clarified in advance, but next time I'll choose an Enterprise minivan. That said, this location is wonderful and offers great service.

Rating:

5.0

Mike was awesome

Rating:

5.0

N/A - customer service was excellent! Michael was very accommodating and a pleasure to work with! Thank you!

Rating:

5.0

The equipment needs a lift jack. Trailer is too heavy for lift from hitch for 1 person.

Rating:

5.0

Great service, great folks, great UHaul experience. Highly recommend this location for anyone renting in the Hudson Valley. Fast, efficient and super friendly service. Owner Michael is an awesome guy and runs an A+ operation. 5 ⭐️s!

Rating:

5.0

Nothing to improve. Michael is great! Thorough, friendly, professional. Everything was perfect which made my move much easier on me. Really appreciated his attention to details and complete service.

Rating:

5.0

Michael was a great resource. He took the time to put me together with the right equipment, I will definitely use again

Rating:

5.0

Nothing

Rating:

2.0

I went to drop off my trailer and nobody there. I had to call to tell the man I was dropping it off and then had to unhook it myself.

Rating:

5.0

Mike is a great manager, I had a really positive experience, and will certainly use him again!

Rating:

5.0

Mike was very nice and went out of his way to provide me with excellent service!

Rating:

5.0

Great place to get a trailer, no hassle, very easy going. Thank you

Rating:

3.0

N/A

Rating:

5.0

Easy pick up and drop off. Great location!!

Rating:

5.0

Everything went very well,

Rating:

5.0

Excellent customer service, kind, friendly and helpful. Invaluable during a stressful move!!! 🙏

Rating:

5.0

i got told truck would be available at above location. It somehow got transferred to the corporate location 30 miles away. Being a former rental agent i knew this is what corporate does. Wrong. the bread and butter of the business is convenience. stop trying to take the business from the little guys

Rating:

2.0

I asked for a location that had desk personnel to scan my ID and help me check out (as the UHaul web site would not upload my ID after several tries). My pick up time was at 8am. The guy showed up 10 mins late. He could not scan my ID. There was a 15 min delay on that. The truck was fine. The service was poor, and it wasn't his fault. UHaul should enable their personnel to use the old paper (non-digital) methods when digital systems are not working.

Rating:

5.0

The single best UHAUL location I have ever experienced in my many times around the sun. Clean, professional and friendly.

Rating:

5.0

The gentleman that helped me was very polite,professional and accommodating.Couldn’t ask for anything else.I will use this location in the future.

Rating:

5.0

Came in after hours to take care of the drop off!

Rating:

5.0

The service was fantastic and very accommodating . Will be the first place I go when ever I need a trailer and truck.

Rating:

5.0

none

Rating:

5.0

Older trailer but worked great! I picked up later in the evening but called the number a few minutes later someone came by to help! Very helpful guy who gave me pointers since it was my first time with a trailer.

Rating:

5.0

Overall experience was excellent. The guy Michael who runs the Uhaul was incredibly helpful and a super nice guy. Truck very clean. Easy pick up and drop off. 100% recommend this location